Megamation DirectLine Software


 

DirectLine by Megamation is a cloud-based maintenance management software that serves the maintenance scheduling and compliance reporting needs of education, manufacturing, healthcare and beverage industry. Available on a monthly subscription, the SaaS-based solution is accessible via a web-browser on any Internet-enabled device.

DirectLine is a modular solution including applications for condition assessments, preventive maintenance, work order management, and other essential CMMS capabilities. As a modular system, businesses only need to implement the modules that they need at that point in time, rather than implementing and working around more features than necessary.

Additionally, DirectLine specializes in developing customized modules and features for individual clients. Once created, these modules are made available to all DirectLine customers, so that clients with similar needs can consistently find new, improved modules to add to their existing DirectLine solution.

All support is local, and each DirectLine representative helps clients solve issues, receive any needed customization, and ensure all facets of the system run smoothly.

 

Megamation DirectLine - Work order console
 
  • Megamation DirectLine - Work order console
    Work order console
  • Megamation DirectLine - Dashboards tab
    Dashboards tab
  • Megamation DirectLine - Work planning screen
    Work planning screen
  • Megamation DirectLine - Report wizard
    Report wizard
  • Megamation DirectLine - Work order entry
    Work order entry
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

20 Reviews of Megamation DirectLine

 

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Software Advice Reviews (7)
More Reviews (13)

Showing 1-7 of 7

Gordon from Vanderwell Contractors 1971 (ltd)
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

System fits our needs very well>

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall nice to work with.

Pros

The system modules are very easy to identify and operate. Very comprehensive list of functions. Customer service has been excellent.

Cons

Unable view picture of equipment along with the equipment information.
No print function for PM's unless the WO is scheduled.

 
 

Jon from Tacoma Community College
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Megamation Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer Support is Great, but the program is difficult to learn and there are no " EASY" text instructions to help you.

Pros

The program works well when you learn it.

Cons

Difficult to learn.

Advice to Others

Use Customer Support to help you learn the program.

 
 

Tyrone from Cafe Valley Bakery
Specialty: Food and Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

So much to choose

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After viewing a demo of the direct line software I found it to be full of potential. I truly enjoy having that amount of freedom to do with the program as I choose.

Pros

This is a cloud based product, so no need to load your servers.

Cons

The cost for some is a bit pricey.

Advice to Others

view the demo and you will see just how much can be done

 
 

Keith from IQE
Specialty: Semiconductors

June 2016

June 2016

Facilities Manager utilizing Megamation Directline

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very professional CMMS with excellent support. Gives up great method to track, schedule and document preventative maintenance.

Likes Least

Somewhat awkward to navigate until trained and get some experience with it.

Recommendations

Carefully think through equipment naming and organization of parent/child relationships.

 
 

Terry from Loch Lomond Villa
Specialty: Healthcare

June 2016

June 2016

Megamation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

We use the software for work orders, equipment lists, repairs, and tracking, the software has tons of applications to choose from and the support from the staff is exceptional.

Likes Least

There is nothing I dislike about the software

Recommendations

I think that when you compare this with other Management software you will find that for the price, for the expertise and ease of operation it will be hard to beat. The staff frequently contact me to see how we are making out with the software, and they have done this from the start, they have provided me with several web training sessions

 
 

Casey from Lake Washington Institute of Technology
Specialty: Education

June 2016

June 2016

Helps us stay organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Customers now have a single path to get their needs met. This has allowed us to properly organize our time.

Likes Least

Some of the modules in the product are unnecessary for us.

Recommendations

Be sure the vendor is assessable by all your staff. Is there a number any staff member can call for tech support? Can tech support take care of the problem while your staff is on the phone with them??

 
 

Charlie from SDCCD
Specialty: Education

July 2015

July 2015

Money Well Spent and Money Saved

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Having MegaMation Directline is like a custom built system tailored for your specific needs at an off the shelf price. We are the APPA 2011 Effective and Innovative Practices Award winner. MegaMAtion Directline was a vital part of our lean enterprise processes in facilities management.

Likes Least

There is nothing I dislike. They have a wonderful staff and a great product.

Recommendations

Keep in mind that your needs will change, and MegaMation Directline does not charge additional fees for adding/using modules you have not used in the past. As you begin to use a good computerized maintenance management system (CMMS), you will realize other ways in which the system can be utilized to increase efficiency and monitor the workforce productivity . Other companies charge additional fees for using additional modules, or they charge you for research and development to create customization. Directline does this for free. Compare what you would pay for all the modules with another vendor as you may end up paying for them as your needs change. Do not get fooled by lesser CMMS companies telling you you'll never need more than they offer.

 
 
 
Showing 1-13 of 13

Pamela from Amgraph Packaging
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Love the support staff. Always an answer quickly. I can't say I've ever been disappointed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization, history, tracking.....list is long.

Pros

The software is suited to best fit the needs of my company. As we grow this software grows with it. When we first started the set up it was with a second facility in mind.

Cons

The only thing that needs improvement is the reporting. Its very general. It is easy but I'd like to have my weekly reporting export directly into a chart set up. Maybe better training.

Source: Capterra
 

Denise from Lewis & Clark College

June 2017

June 2017

We are a College campus using DirectLine since 2012. The Mobile app in 2017.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Megamation has been able to customize DirectLine for our situation. We've been able to set up On-Demand inspections that will create a work order if a deficiency is found. Great for dorm room and mechanical equipment inspections. Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone).  The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field.

I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have.

Cons

Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us. It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system.

Source: Capterra
 

Alex from poraver north america
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Fantastically versatile, exceptional customer service and support for even the smallest issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows us the benefits of keeping up to date on all things maintenance, allowing improved equipment availability.

Pros

Effectively made this a one stop shop to provide a tool kit to maintenance and engineering, for any industrial environment. It is also configurable to our needs.

Cons

Can be a little overwhelming at first until your organization understands it's abilities and how you want to use them.

Source: Capterra
 

Kevin from Facilities
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2017

June 2017

My experience with DirectLine has been very positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have a very good idea of what maintenance activities are being done in my group. It's straight forward to schedule the maintenance.

Pros

The software works well and predictably. I appreciate the support I have received from DirectLine. Having 24 hour support is fantastic. The support Staff is always helpful and they are quick to fix my issues.

Cons

Too many mouse clicks for a scheduler/superuser. I think they could do a better job making some of the redundant tasks more streamlined.

Source: Capterra
 

Terry from Loch Lomond Villa
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Megamation - a great resource to us, we use it primarily for Work Orders, Equipment inventory and PM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

tracking work orders, tracking equipment repairs, prompts for Preventative Maintenance, daily, weekly , monthly.

Pros

Ease of use and customer support, the Megamation staff are always proactive they call us regularly to see if there is anything we need, whenever we have a question they are always prompt and helpful

Cons

I have no complaints, we only use a small portion of Megamation's capabilities, I'd like the font to be larger. Other than that I am a very happy user.

Source: Capterra
 

Stacy from American Packaging Corp.

February 2017

February 2017

Well supported and continually improving CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since our implementation of DirectLine, Megamation has completed may customizations to meet our needs. These have help us to satisfy regulatory requirements, improve our business management and gain acceptance from users.

Source: Capterra
 

Ralf from Panolam Industries Auburn Facility
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

DirectLine - Direct Success

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are thrilled with DirectLine so far. The system is very user friendly and as we trained all our managers, supervisors and group leaders, we haven't missed a beat in creating work orders. We have also started up PM programs in several departments (with all documents needed scanned into the system) and we are now working on generating reports.
The support from your team has been tremendous. All changes we have requested has been granted and every question we have had, has been answered.

We are eagerly looking forward to what the future is bringing.

Pros

User friendly, great support.

Cons

Nothing we dislike at this time.

Advice to Others

Not at this time.

Source: Capterra
 

Robert from Case Farms

March 2011

March 2011

DIrect Line review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would highly recommend megamation system to any company

Pros

Excellent maintenance software programs.

Cons

I have nothing negative to say about system.

Source: Capterra
 

Rick from Cape Breton University

March 2011

March 2011

CBU MegaMation Implementation

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Over the past 5 years I would estimate that I have recommended MegaMation to 50 organizations. The highest recommendation that I can reference is that the use of MegaMation was a condition of my accepting the position that I am in now.

Pros

This is my second launch of MegaMation in a facilities application. The previous instance was in a hospital setting and it went smoothly as well. Both applications were customized to meet my specific needs and this is an evolving process; not just an initial start-up service. Often they have had a better idea about how to meet my specific requests, sometimes in ways I hadn't even considered, and other times we've both had to go back to the drawing board. The outcome is always consistent though, we always get what we need.

Cons

In both places that I have used MegaMation, it is hard for the IT people and Privacy people to wrap their heads around the concept of off-site servers and not "buying" the software. The best analogy one can use is that we all use on-line banking with our personal information out there in an off-site server and we don't own the software.

Source: Capterra
 

David from Saralee

March 2011

March 2011

Saralee Lips Reveiw

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Highly recommend, Great tool, user friendly, great tech support always will to change and modify application to meet our needs.
I use this tool everyday for maintenance work flow management, inventory tracking and purchasing. I have worked industrial maintenance for 25 years and by far this is the best CMMS tool I have used.

Pros

Module based application
Total inventory control; able to link inventory to equipment and assets, also able to issue inventory to work orders.
Purchasing Module, able to generate purchase orders (auto reorder) based on min max levels
pm and work order interface, able to attach Microsoft word and excel docs to work orders and pm's.
Maintenance shift log, maintenance personnel are able to document work completed on there log approved by there supervisor. (Great function)
Maintenance KPI (KEY PROFORMACE INDICATERS) the system auto tracks KPI on a work order console dash board, Great function able to drill down to specific Equipment and people. The following are some we track.
1. Time planned
2. Time scheduled
3. Time documented
4. Inventory turn
5. PM Completion
6. % Maintenance down time.
This alone has pushed our TPM (total productive Maintenance) Program ahead.

Cons

I have no complaints, most maintenance organization only use 30% of there CMMS.
We use 95% of our system and have problems that are not addressed immediately.

Source: Capterra
 

Bryan from Elkay Manufacturing

March 2011

March 2011

Review - Elkay Mfg

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The program is very good for smaller users or users with few locations. As long as the program is setup correctly it is easy to use and users can work with it right away. We have been successfully using it for four years now and have increased the number of users each year.

Pros

Program is very simple the learn and use. I have setup new plants / users in as little as 3 months time. Most users report the program being simple to use with a short learning curve.

Customer support is helpful and available via phone or online 'shadowing' which also helps users with training. Most of my requests for customization have been completed with little or no charge in a very short time. Administration of the program is very easy. I can update user profiles, and/remove functionality and perform many other customizations without contacting DirectLine.

We don't own anything so there is no hardware to maintain and upgrade over time. We don't need to maintain the software either as maintenance is included in the annual service agreement. This reduces the burden on our IT staff.

Cons

As a large user the cost approaches that of a purchased system especially when looking at the cost over several years.

The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program.

System does not currently give us the ability to query all of our plants at once. We have to run multiple reports and merge the data.

Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.

Source: Capterra
 

Bill from Olympic College

March 2011

March 2011

My review of the Directline program

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Keep up the good work!!!

Pros

This program is very easy to use, the reports are great and fast. The support is always there and if a question can not be answered at the time an answer will come in a very short time frame. When i help people start up the program it does not take a lot of time for them to be using a module.

Cons

There could be more web based items avalible to the system.

Source: Capterra
 

Buddy from Sage V Foods

March 2011

March 2011

Preventive Maintenance

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would highly recommend this software

Pros

They have a great search engine for all modules.

Cons

There are none at this time

Source: Capterra