Flightdocs Software

Flight Docs Review

Its nice, but not too intuitive I hate to keep saying this but CMP had good layout

Pros

Home page/ Dashboard is nice. Customer Service has always been great

Cons

Not enough links. To research work done you must click a few times to find last work scanned. Tolerance time doesnt show instantly up front on task. When planning for a large inspection where you have to juggle time it can be a pain. I need instant knowledge of this. CMP was great with this. BIG issue is when putting in times for component changes. FD doesnt calculate time since new, repair, and overhaul. CMP did this and it eliminated mistakes

Flightdocs keeps us in Flight!

Fantastic experience overall! There's no need to go anywhere else.

Pros

Easy to navigate through the entire site. Color coding of maintenance blocks help to identify immediate attention. Inventory is a snap to track all of my parts in the warehouse or out being repaired. As an administrator I'm able to make changes in the program without having to always call for customer support. This saves me time and hassle. If I need help, Flightdocs customer service always picks up by the second ring and helps me when I'm on the line to correct an issue. Flightdocs is improving their product by listening to the industry. I've often made suggestions to add or change the software for our operation in hopes that it will also help other operators.

Cons

I wish that there was a section of the program where I could load all of my operating manuals and have them accessed through the App or at a desktop. We currently use another product for this which works great but I have to pay two software companies.

best bang for your buck!

Love that i get a live person within two rings and they solve my issue every time while i'm on the phone.

Pros

Flightdoc has the most up to date technology and it caters to my companies needs.

Cons

navigation through the sight takes getting use to but once you do it comes natural.

I have been working on aircraft since 1979.

It saves a lot of time and make a nice loge book.

Pros

How easy it is to use the software. Having an electronic signature for all the documents. Having link to the maintenance manual.

Cons

Not having all the links for the inspections you have some but not all the inspections have links. Some times I've run into a problem with how you name some of the components. It is a little different from what I have used before.

Professional, reliable, visual, intuitive, Mobil, I love it.

Pros

Always available, the Mobil apps make on the road access easy. Support is just a call away and alway very helpful! The dash board is the best. Easy to use. Very power tool for our business.

Cons

Work order function doesn't show next do information like the task has when you move it to the work order tab. time remain or days till due would be very helpful in the work order. It also allows you to add the same task more team than once.

Excellent layout and very user friendly.

Pros

The inventory system is included in the price of the software.
Support is a phone call away and is in the USA compared to other systems that have support in Canada.

Cons

I wish schedule side of the software was developed further so we can have a one stop shop for our flight department.

It has been a very good product. There are features downstream that would help others.

Pros

It is pretty simple to operate. You can have multiple screens to operate in at the same time. Having 24 Hr. access from anywhere and tech support 24/7 make this a great product.

Cons

1) Not seeing the current part total time on the report. 2) The Flights tab is not really usable in helicopter operations, especially EMS, it takes too may steps to get to the point of creating a flight. 3) Templates that are not fully interactive with each aircraft.

The easiest system I've used

Pros

It's easy to fix mistakes. Tech support is awesome . I like the way I can find items with little or no problems

Cons

Can't really pinpoint one thing! Everything I do is easy and if I run across an issue Technical is very eager to help in a very short time!!

Top notch software for my Part 135 needs

It makes keeping all of my aircraft compliant so easy. The customer support is second to none as well.

Pros

It is so easy to use, and the customer support is the best in the industry. I have used all of the major tracking software and Flightdocs is by far the best out there.

Cons

I wish it was easier to sort my tracking by ATA code instead of having a key word. Other than that I have no complaints.

Been a great company to work with. Online platform is easy to use and people are great.

Pros

The Enterprise platform has been easy to use. For the most part it is intuitive and easy to find what you are looking for with only a few clicks. Signing off maintenance items is very straight forward and adding them to a logbook entry is a seamless process. Really like the Work Order function as it helps us to plan out our next maintenance events and capture all necessary items in one spot as well as sign them off in a group. The functionality across platforms (ie. PC, iPad, iPhone) really adds another level of ease of use. Adding attachments is a breeze. The ability to track history on components is also a big plus and is easy to access. Print outs are clean and organized and give you many options as to what variables you may want to include in a maintenance card or logbook. Another great part about the software is that it continues to be improved both from a functionality and features stand point based on customer feedback and industry demands. The Maintenance Information Center is also a great way to quickly see what's coming due.
Apart from the software itself though I have to mention the staff. You can always get someone when you call in and you don't have to go through a phone tree to get there! They've been very easy to work with and not only take care of any issues we have, but also get them done quickly and accurately. They listen to customer comments on needed improvements and make changes as appropriate. They've been a pleasure to work with.

Cons

When signing off individual maintenance tasks in a work order before the entire work order is done, there isn't an easy way to put the same compliance date on all tasks once you go to sign off the entire work order. Consequently if you have a work order that takes you a week and you sign off tasks each day there will be 5 different dates on the tasks unless you go back and revise each task to reflect the final day of sign off. So far the new checklist feature doesn't allow you to have a recurring checklist. Each time you want to do the same checklist (ie. a post flight) you have to create a new one from a saved template. No way to assign a Purchase Order to a specific aircraft.

The Flightdocs experience has been a great success story for our company!

Time savings. Ease of use. Great support. The program is always up and running. We've never had the program give us any trouble.

Pros

There's no training required to operate the program. The program is intuitive and easy to use. Pulling data to run reports in an Excel file is a snap.

Cons

No options to have simple report templates available such as completed work last month, last quarter or last year. Another would be a report on just discrepancies.

LOVE working with FlightDocs. Easy and user friendly!

Pros

I love the customer support. Fast responses to concerns and questions answered quickly. By far the best around.

Cons

I can't print out a blank task card. It's difficult to narrow down a search between aircraft in your fleet when opening the program.

My experience in using a MXT system is 4 yrs working for CAMP Sys, 1 1/2 yrs working w/FD

It assists with what the software was built to do, keep track of maintenance and what is coming due, however, with Flightdocs analysis or releases, the audit of the system is a daily.

Pros

There is not much I like most about this software. The software is simple set-up and user friendly. I like the ability to export information on .xls spreadsheet.

Cons

It is difficult to quickly do an update, i.e. revision. It seems if there was a template of a basic aircraft build, the aircraft would be consistent. The software is perfect for a part 91 operator, not a 135 operator. The reporting is not robust enough.

Great tracking program with great support, makes my job easier

Pros

Software can do most anything that we would require. When we recognize items it can't accomplish we let Flightdocs know and functionality is usually included in future updates.

Cons

Enterprise has more functionality that previous version of Flightdocs, but it does require interaction than the previous version. Would be nice if some of the functionality was simplified like the original version of Flightdocs.

Feeling cheated

None

Pros

Friendly support people and would probably work if just using for maintenance tracking. They are definitely less expensive than other tracking programs but if you have a new airplane they have to build your tracking.

Cons

Did not deliver on their promises and would not refund our money. Make sure they can do what you request, and be using it, before you pay them or you'll be out the money.

An excellent "friendly to the user" approach

Pros: User friendly Customer service Cons: Price