The Flightdocs experience has been a great success story for our company!

Time savings. Ease of use. Great support. The program is always up and running. We've never had the program give us any trouble.

Pros

There's no training required to operate the program. The program is intuitive and easy to use. Pulling data to run reports in an Excel file is a snap.

Cons

No options to have simple report templates available such as completed work last month, last quarter or last year. Another would be a report on just discrepancies.

PACK LEADER

My overall experience with Flightdocs has been great since day one. They always listen and always go the extra mile to ensure any issue is resolved. I also can’t recall any company that answers there phone so quickly; It seems as if they pick up before I hear a ring most the time. In recent months I called them with a huge challenge we are having regarding an improvement we wanted to initiate. This initiative is eliminating an outdated system which tracks our labor and parts. The only reason we were using it was due to the fact it talked with our financing software. When Flightdocs heard this, they were out at our site numerous times scoping out the process working in detail with each department to develop a system for us. From the start they have exceeded my expectations. When thinking back to all the major projects I have been on in the last several years not one company has excelled at coming through as they have: while also being true through the whole process. They will shoot you straight and never steer you in the wrong direction. They don’t promise anything they can’t deliver or do. Outstanding keep up the good work.

Pros

Software is not only easy to learn and use but the platform is clean and has a consistent structure that repeats itself throughout. And what really stands out are 2 major facts which is they are continually improving it with input from the user and their customer support is top notch. Other companies should be looking at them to improve their service.

Cons

It doesn’t come with free socks! First time in a while I have found myself stumped on finding something that they could improve on.

Best Maintenance Planning Program on the Market

We were seeking a way to let our pilots know the state of the aircraft they were taking on a trip. The dashboard feature allows pilots and maintainers to quickly assess the airworthiness of each airplane in our fleet. We are able to very easily track recurring discrepancies which is important. Our inventory is all in one place and I can produce reports for senior management very quickly. The work order feature is phenominal, I can easily ascertain what percentage of work we have completed on any project.

Pros

Flightdocs covers every aspect of maintenance planning. I have used various different programs over the years and Flightdocs is the best so far. It feels like somebody has finally read my wish list of everything a program could/should do and made it a reality. Flightdocs seamlessly marries my inventory, maintenance planning, and workflow into one program. It is also the best communication tool for my maintenance staff and the pilots.

Cons

There was a learning curve, as there always is but it was not as bad as other programs I have used. We occasionally find an item that has the wrong tolerance or due date but that is easily fixed with one phone call to Flightdocs.

My experience in using a MXT system is 4 yrs working for CAMP Sys, 1 1/2 yrs working w/FD

It assists with what the software was built to do, keep track of maintenance and what is coming due, however, with Flightdocs analysis or releases, the audit of the system is a daily.

Pros

There is not much I like most about this software. The software is simple set-up and user friendly. I like the ability to export information on .xls spreadsheet.

Cons

It is difficult to quickly do an update, i.e. revision. It seems if there was a template of a basic aircraft build, the aircraft would be consistent. The software is perfect for a part 91 operator, not a 135 operator. The reporting is not robust enough.

Best Value and Customer Service

100% Satisfied and a great system.

Pros

Flightdocs is so easy to use and accurate. The Customer Service is awesome. The cost is right where it should be and a great value.

Cons

I wish I could use the WO process for aircraft not enrolled.