Flightdocs Software

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About Flightdocs

Flightdocs is a cloud-based maintenance management solution that helps aircraft and helicopter operators to manage their fleets, access reports on specific metrics, perform required actions and schedule operations from a single location. Key features include inventory control, product training, eLogbooks, non-routine maintenance and more. Flightdocs's maintenance tracking dashboard allows users to keep track of the progress of different workpieces and take actions on reporting and updating maintenance events. The solution also features custom equipment management (CEM) which helps users to manage the process of moving engines and other components on and off their fleet. Users can also report, track and manage discrepancies, MELs, NEFs and CDLs in real time. Ad...
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Flightdocs User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 76 reviews

Anonymous

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2019

Great maintenance tracking software

Flightdocs is a cost effective solution to our customers maintenance tracking needs. I have used them over the years and really enjoy everything they have been able to provide. Their customer service is top notch and available 24/7 by phone or email. Being on the west coast, this is important to us as most vendors close hours before we cease operations for the day. They also provide unlimited training sessions which was very helpful when I was learning the software. Overall, I believe they have a great team and highly recommend them to anyone.

Pros

The ease of use Only one version the whole company uses Easy to read format and clean appearance Inventory platform which can be charged to work orders Invoicing capabilities Very up to date mobile app

Cons

I do wish they added a next due time on the due list without having to click on each specific task

Response from Flightdocs

Hello and thank you for your feedback! We do actually have the Next Due viewable from the Due list area as part of the quick info available at a glance. If you're looking at the due list via the computer and a web browser, it is the third column from the right. At the far right is the "Status" column, to the left of that is "Remaining", and then left of that is the "Next Due" column. This shows the current due date on the task and will update once compliance is added if there is a recurring requirement. We have someone available 24 hours a day, 7 days a week to help you find anything you may be looking for. Please don't hesitate to reach out to us with any questions!

Replied May 2019

Joe

Company size: 10,000+ employees

Industry: Aviation & Aerospace

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2020

Flightdocs works for us

Pros

Ease of use, accessibility, use of multiple devices to access, constant improvement

Cons

Some minor inconsistencies in search filters and labels between features of the system. System currently lacks an electronic work turnover function for maintenance items and non routines. I would hope to see features in the future that directly address the needs of our FAA part 145 repair station to manage back shop component repairs

Reasons for choosing Flightdocs

Willingness to actively train, customer support, user friendly interface

Reasons for switching to Flightdocs

Ramco system was far to complex for our operation, customer support was insufficient

Dawn

Company size: 51-200 employees

Industry: Airlines/Aviation

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
1

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

May 2018

My experience in using a MXT system is 4 yrs working for CAMP Sys, 1 1/2 yrs working w/FD

It assists with what the software was built to do, keep track of maintenance and what is coming due, however, with Flightdocs analysis or releases, the audit of the system is a daily.

Pros

There is not much I like most about this software. The software is simple set-up and user friendly. I like the ability to export information on .xls spreadsheet.

Cons

It is difficult to quickly do an update, i.e. revision. It seems if there was a template of a basic aircraft build, the aircraft would be consistent. The software is perfect for a part 91 operator, not a 135 operator. The reporting is not robust enough.

Chris

Company size: 5,001-10,000 employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2020

Best Maintenance Planning Program on the Market

We were seeking a way to let our pilots know the state of the aircraft they were taking on a trip. The dashboard feature allows pilots and maintainers to quickly assess the airworthiness of each airplane in our fleet. We are able to very easily track recurring discrepancies which is important. Our inventory is all in one place and I can produce reports for senior management very quickly. The work order feature is phenominal, I can easily ascertain what percentage of work we have completed on any project.

Pros

Flightdocs covers every aspect of maintenance planning. I have used various different programs over the years and Flightdocs is the best so far. It feels like somebody has finally read my wish list of everything a program could/should do and made it a reality. Flightdocs seamlessly marries my inventory, maintenance planning, and workflow into one program. It is also the best communication tool for my maintenance staff and the pilots.

Cons

There was a learning curve, as there always is but it was not as bad as other programs I have used. We occasionally find an item that has the wrong tolerance or due date but that is easily fixed with one phone call to Flightdocs.

Reasons for choosing Flightdocs

Once I saw a demo of Flightdocs, I was sold.

Reasons for switching to Flightdocs

Flightdocs had all the features I was looking for to streamline our operations.

Adam

Company size: 51-200 employees

Industry: Airlines/Aviation

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2020

Best Value and Customer Service

100% Satisfied and a great system.

Pros

Flightdocs is so easy to use and accurate. The Customer Service is awesome. The cost is right where it should be and a great value.

Cons

I wish I could use the WO process for aircraft not enrolled.

Reasons for switching to Flightdocs

Cost and Customer service

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