Been a great company to work with. Online platform is easy to use and people are great.

Pros

The Enterprise platform has been easy to use. For the most part it is intuitive and easy to find what you are looking for with only a few clicks. Signing off maintenance items is very straight forward and adding them to a logbook entry is a seamless process. Really like the Work Order function as it helps us to plan out our next maintenance events and capture all necessary items in one spot as well as sign them off in a group. The functionality across platforms (ie. PC, iPad, iPhone) really adds another level of ease of use. Adding attachments is a breeze. The ability to track history on components is also a big plus and is easy to access. Print outs are clean and organized and give you many options as to what variables you may want to include in a maintenance card or logbook. Another great part about the software is that it continues to be improved both from a functionality and features stand point based on customer feedback and industry demands. The Maintenance Information Center is also a great way to quickly see what's coming due.
Apart from the software itself though I have to mention the staff. You can always get someone when you call in and you don't have to go through a phone tree to get there! They've been very easy to work with and not only take care of any issues we have, but also get them done quickly and accurately. They listen to customer comments on needed improvements and make changes as appropriate. They've been a pleasure to work with.

Cons

When signing off individual maintenance tasks in a work order before the entire work order is done, there isn't an easy way to put the same compliance date on all tasks once you go to sign off the entire work order. Consequently if you have a work order that takes you a week and you sign off tasks each day there will be 5 different dates on the tasks unless you go back and revise each task to reflect the final day of sign off. So far the new checklist feature doesn't allow you to have a recurring checklist. Each time you want to do the same checklist (ie. a post flight) you have to create a new one from a saved template. No way to assign a Purchase Order to a specific aircraft.

Great maintenance tracking software

Flightdocs is a cost effective solution to our customers maintenance tracking needs. I have used them over the years and really enjoy everything they have been able to provide. Their customer service is top notch and available 24/7 by phone or email. Being on the west coast, this is important to us as most vendors close hours before we cease operations for the day. They also provide unlimited training sessions which was very helpful when I was learning the software. Overall, I believe they have a great team and highly recommend them to anyone.

Pros

The ease of use
Only one version the whole company uses
Easy to read format and clean appearance
Inventory platform which can be charged to work orders
Invoicing capabilities
Very up to date mobile app

Cons

I do wish they added a next due time on the due list without having to click on each specific task

FLIGHTDOCS REVIEW

MY OVERALL EXPERIENCE WITH FLIGHTDOCS HAS BEEN GREAT DUE TO THE EXCELLANT CUSTOMER SUPPORT. THE SYSTEM HAS MADE IT POSSIBLE FOR OUR OPERATION TO GO FULLY ELECTRONIC WHICH HAS HELPED US SAVE HUGE AMOUNTS OF TIME.

Pros

EASY TO QUICKLY LEARN AND USE THE PROGRAM.
ABSOLUTELY THE BEST CUSTOMER SUPPORT. CUSTOMER SUPPORT WILL ANSWER QUICKLY (NEVER ON HOLD) AND WILL WORK TO RESOLVE EVERY ISSUE QUICKLY.

Cons

1. NO WAY TO PULL REPORTS. LOTS OF DATA CONTAINED WITHIN THE SYSTEM HOWEVER YOU HAVE TO PULL RAW DATA AND CREATE YOUR OWN REPORTS. THE INFORMATION IS VALUABLE FOR CASS REPORTS AND I CAN SHARE IF YOU LIKE. FAA COMMENTED ON HOW MUCH THEY LIKE THE REPORTS I AM BUILDING FROM THE DATA. JUST WISH IT WAS EASIER.
2. ONE MAJOR CRUTCH I SEE WITH THE CURRENT SET-UP IS REGARDING REQUIRED INSPECTION ITEMS (RII) ITEMS. FOR PART 135 OPERATIONS SUCH AS OURS WE NEED TO BE ABLE TO EASILY SET THESE AS RII ITEMS (OTHER THAN FLAGS AND DISPOSITION. ALONG WITH A ERROR PROOFING TO REQUIRE DUAL SIGNATURES. I CAN SHARE MY THOUGHTS ON THIS FURTHER IF YOU LIKE; JUST CONTACT ME.
PLEASE KEEP IN MIND THAT YOU HAVE A WONDERFUL PRODUCT AND JUST LIKE ANYTHING ITS ABOUT CONTINOUS IMPROVMENT. ALSO KEEP IN MIND I LOOK AT THINGS FROM A SIX SIGMA/LEAN PERSPECTIVE SO I AM ALWAYS ANALYZING AND LOOKING AT HOW BEST FOR A PROCESS TO WORK.

Flightdocs keeps us in Flight!

Fantastic experience overall! There's no need to go anywhere else.

Pros

Easy to navigate through the entire site. Color coding of maintenance blocks help to identify immediate attention. Inventory is a snap to track all of my parts in the warehouse or out being repaired. As an administrator I'm able to make changes in the program without having to always call for customer support. This saves me time and hassle. If I need help, Flightdocs customer service always picks up by the second ring and helps me when I'm on the line to correct an issue. Flightdocs is improving their product by listening to the industry. I've often made suggestions to add or change the software for our operation in hopes that it will also help other operators.

Cons

I wish that there was a section of the program where I could load all of my operating manuals and have them accessed through the App or at a desktop. We currently use another product for this which works great but I have to pay two software companies.

Terrific Product

Flightdocs has been an excellent transition. It was easy for myself to learn the software and navigate the apps and site. The maintenance tracking, editing and customizing has made us more efficient and allowed us to be better prepared going forward. With that said, what has pleased us the most is the customer service. I know when I call I will be speaking with someone within two rings, at any hour of the day and that individual will be able to answer my questions or help with an issue.

Pros

The software is very fluid and easy to navigate. The layout and design is very appealing and focuses my attention to key areas in maintaining our fleet.

Cons

- The colored boxes are terrific. However, I do need to remind myself at times to check the actual due list when forecasting maintenance.

- I've also recently realized how it could be beneficial to have more capabilities with the iPhone app. Specifically, being able to view logbook entries.

Stellar Support and Service!

My overall experience with Flightdocs so far has been very positive. Not only is their customer service team always available, but they truly want to help and provide system expertise and support at every turn. It is refreshing to work with an organization that is responsive, drives results, and listens to the needs of its customers. Flightdocs demonstrates a sincere desire to show continuous improvement that results in better software capabilities, cost savings, reporting and efficiencies for organizations interested in implementing a software solution.

Pros

"User Friendly" is what I like most about the software. The entire design of the software is based around the user interactions and is developed to ensure full functionality of transactions and reporting.

Cons

There are still features that require development and inclusion. The team is very responsive and is working with us to roadmap and get priorities established which will improve the system for our organization and other customers as well.

Flight Docs Review

Its nice, but not too intuitive I hate to keep saying this but CMP had good layout

Pros

Home page/ Dashboard is nice. Customer Service has always been great

Cons

Not enough links. To research work done you must click a few times to find last work scanned. Tolerance time doesnt show instantly up front on task. When planning for a large inspection where you have to juggle time it can be a pain. I need instant knowledge of this. CMP was great with this. BIG issue is when putting in times for component changes. FD doesnt calculate time since new, repair, and overhaul. CMP did this and it eliminated mistakes

Outstanding product and customer service

Pros

The software is simple, user friendly, and efficient. I this industry, time and organization is crucial to running a safe flight department. The customer service from this company is better than any company in the industry. When you call, a live support agent answers the phone and is likely capable of solving your problem right in the moment. It's very rare that a second call or additional person is needed to solve a problem.

Cons

very little to dislike about the software but there are always improvements that can be made. Such as integration for flight scheduling that would be competitive with BART Scheduling software.

Corporate Flight Department

We are a 24/7/365 flight department. No matter what time of day someone always answers the phone. Huge difference from utilization of past MX tracking services. Better on the budget and definitely a pleasure to talk to for issues or questions. When you have a problem or even a suggestion to improve something for your fleet; they listen and react. Positively react!

Pros

With multiple aircraft, like operations/statuses can be viewed together on the same screen.

Cons

A few non typical information points have to be navigated and there are not direct shortcuts

Top of the Industry Service!

Flightdocs seems to do it all for our aviation needs. Since we switched to Flightdocs, we haven't looked back. We are grateful for their customer service that has never let us down. Thank you, Flightdocs!

Pros

Flightdocs is extremely intuitive and easy to use. Compared to what we previously used in our industry, this is a breeze to navigate, modify, and keep track of maintenance items. For example, changing a component takes a couple minutes (compared to other software we used) and includes the ability to do a logbook entry at the same time. The time-savings has been well worth the switch.

Cons

The only thing I could add would be an instant messaging chat bar that could be utilized for quick questions. Otherwise, emailing works too and they get back to you within a couple hours.

Great tracking program with great support, makes my job easier

Pros

Software can do most anything that we would require. When we recognize items it can't accomplish we let Flightdocs know and functionality is usually included in future updates.