Great maintenance tracking software

Flightdocs is a cost effective solution to our customers maintenance tracking needs. I have used them over the years and really enjoy everything they have been able to provide. Their customer service is top notch and available 24/7 by phone or email. Being on the west coast, this is important to us as most vendors close hours before we cease operations for the day. They also provide unlimited training sessions which was very helpful when I was learning the software. Overall, I believe they have a great team and highly recommend them to anyone.

Pros

The ease of use Only one version the whole company uses Easy to read format and clean appearance Inventory platform which can be charged to work orders Invoicing capabilities Very up to date mobile app

Cons

I do wish they added a next due time on the due list without having to click on each specific task

PACK LEADER

My overall experience with Flightdocs has been great since day one. They always listen and always go the extra mile to ensure any issue is resolved. I also can’t recall any company that answers there phone so quickly; It seems as if they pick up before I hear a ring most the time. In recent months I called them with a huge challenge we are having regarding an improvement we wanted to initiate. This initiative is eliminating an outdated system which tracks our labor and parts. The only reason we were using it was due to the fact it talked with our financing software. When Flightdocs heard this, they were out at our site numerous times scoping out the process working in detail with each department to develop a system for us. From the start they have exceeded my expectations. When thinking back to all the major projects I have been on in the last several years not one company has excelled at coming through as they have: while also being true through the whole process. They will shoot you straight and never steer you in the wrong direction. They don’t promise anything they can’t deliver or do. Outstanding keep up the good work.

Pros

Software is not only easy to learn and use but the platform is clean and has a consistent structure that repeats itself throughout. And what really stands out are 2 major facts which is they are continually improving it with input from the user and their customer support is top notch. Other companies should be looking at them to improve their service.

Cons

It doesn’t come with free socks! First time in a while I have found myself stumped on finding something that they could improve on.

My experience in using a MXT system is 4 yrs working for CAMP Sys, 1 1/2 yrs working w/FD

It assists with what the software was built to do, keep track of maintenance and what is coming due, however, with Flightdocs analysis or releases, the audit of the system is a daily.

Pros

There is not much I like most about this software. The software is simple set-up and user friendly. I like the ability to export information on .xls spreadsheet.

Cons

It is difficult to quickly do an update, i.e. revision. It seems if there was a template of a basic aircraft build, the aircraft would be consistent. The software is perfect for a part 91 operator, not a 135 operator. The reporting is not robust enough.

Great Customer Service!

Pros

The best part about using Flightdocs has been the amazing support and customer service they offer. We have been using the system for personnel and aircraft scheduling, manly in relation to training. This is sort of new ground for Flightdocs since they manly focus on aircraft maintenance, so there have been a few bugs (to be expected with something new). But any time I've had an issue and I call, I always talk to a live person and they always have the most amazing attitude. Problems are solved quickly and efficiently which allow me to continue on with my workday.

Cons

There's just some growing pains with the new processes, but that is to be expected and we are transitioning out of it.

Flightdocs works for us

Pros

Ease of use, accessibility, use of multiple devices to access, constant improvement

Cons

Some minor inconsistencies in search filters and labels between features of the system. System currently lacks an electronic work turnover function for maintenance items and non routines. I would hope to see features in the future that directly address the needs of our FAA part 145 repair station to manage back shop component repairs