About Nrby

Nrby is the smarter way for field teams to execute tasks and workflows from any location. Nrby is a collaboration platform with over 150+ communication workflows that drive operational efficiency with better task management and team workflows. Thousands of users are embracing Nrby to improve business performance and drive profits. Document, take action on tasks from any location easily and efficiently with Nrby. ...
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Nrby User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4

Showing 1 - 5 of 33 reviews

Anonymous

Verified reviewer

Company size: 201-500 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed January 2020

Clean, efficient data collection tool for OSP needs

Since deploying NRBY we have been able to optimize the data collection work flow for OSP teams. We continually find new uses for the platform and making changes are very simple using the web based control panel. The NRBY support team has been very responsive and routinely checks in on us.

Pros

The time to deploy and ease of use were key factors when we made the decision to deploy NRBY. Being cloud based, there is no need for complicated VPNs. The operating costs are very manageable and easy to justify based upon the increase in process efficiencies we have seen.

Cons

At this time, we have had no issues with the software and are very pleased with the decision to choose NRBY.

Response from Ping4

Thanks for taking the time to provide a review of Nrby and your kind words! We will continue to make improvements and always appreciate the feedback.

Replied January 2020

Nathan

WOW!

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Telecommunications

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed January 2020

Increased Accountability & Ownership

From single-market testing to company-wide deployment our experience has been overwhelmingly positive. It seemed whatever application ideas we thought up the Nrby Engineering team was able to deliver on making the implementation process relatively seamless.

Pros

The ease of use is phenomenal allowing technicians to easily capture location and job data detailing the work they've performed as well as use the saved data fro future reference.

Cons

There were limitations at first with some of the features we wanted to see implemented but we were able to work through them with the help of the Nrby Engineering team.

Reasons for choosing Nrby

Nrby came to the table a "One-stop-shop" proven product allowing us to deploy to or teams relatively quickly. Being able to only deal with Nrby on feature requests, upgrades, etc. is extremely efficient compared to dealing with a product that may have multi-vendor dependencies.

Response from Ping4

Nathan, Thanks for taking the time to provide a review of Nrby and your kind words! We appreciate everything WOW! has done for us and your team's willingness to work closely on projects. It's been very helpful and instrumental in the development of the product.

Replied January 2020

Christopher

WOW! Cable

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Functionality

2

Reviewed January 2020

Could be a GREAT program.

Pros

It’s rather easy to use, you can search for your pins though if you have multiple people with the same first name...I see a lot of potential for an app like this

Cons

So sometimes pins will just disappear. Also when I am in certain areas it says we don’t service that are when I know we do. Sometimes we just don’t have all our industry options of types of work we are performing, while saying that I understand how hard it would be to incorporate every little job for every industry.

Response from Ping4

Christopher, Thanks for your review! Sounds like you might just have some configuration issues. I'd suggest reaching out to management first but if the issues don't get resolved please email us at support@nrby.com.

Replied March 2020

Tyler

Wide Open West

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Internet

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Functionality

3

Reviewed January 2020

Organized, sleek, easy to use

I am happy with my overall experience with this app. I am able to track my progress through the day, the amount of work I can get done, and also log on the pins way a particular job may have taken longer then it should have.

Pros

This software has helped to organize many processes and seeing how productive you are being which helps you to stay on track to meet daily production goals. It is easy to log information into the drop-down menus and see what items you need to finish.

Cons

I least liked the number of pictures you could upload to a drop pin before the app crashed. This is one crucial part of my job and slows down productivity to load a low amount of pictures and drop multiple pins

Response from Ping4

Tyler, Thanks for taking the time to provide a review of Nrby and your kind words! We will continue to make improvements and always appreciate the feedback. The Nrby app is being updated weekly so please go to the app store and make sure you're on the latest release. If you continue to experience issues, you can reach out directly through support@nrby.com.

Replied January 2020

William

WOW! Internet Cable and Phone

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Telecommunications

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed January 2020

Excellent concept

We are using Nrby to track the productivity of techs within the maintenance department of our company. A lot of the work that we do does not have a paperwork trail, so Nrby gives us a way to track our daily functions.

Pros

The app is small, simple, and functions well for its intended purpose. The GUI is simple, easy to use, and well laid out. The development team has been amazing at adding new features upon our request, and are really responsive.

Cons

The admin side, on the website, can get a little confusing to set up and takes a little playing with to get used to.

Response from Ping4

William, Thanks for taking the time to provide a review of Nrby and your kind words! We will continue to make improvements and always appreciate the feedback. For more dashboard help please don't hesitate to use nrbyhelp.zendesk.com or email support@nrby.com.

Replied January 2020

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