We have been using the Aviation InterTec Services Inc RAAS maintenance management software for over 20 years and find it very user friendly. In that time we have never had any Transport Canada audit findings in regards to the modules controlled by RAAS. We have grown from a small operator to a medium sized Air Taxi operation with large aircraft in the mix and RAAS has been a great fit the whole way. With multiple different bases this web base system is just the thing to be able to keep everyone in the company up to date in real time. I have recommended RAAS to every one of my colleagues in the industry and will do so for many years to come

The program is big and everything must move along together, if anything gets held up everything get held up

Overall experience with RAAS has always been an exceptional, I would recommend any one to move to this system.

This software is extremely easy to use. The learning curve to train someone in a specific department for intended use does not take years, it takes only a few weeks and as time goes on the users become experts in a very low amount of time.

The software reporting for accounting needs to get better. Reports that are listed in drop down boxes are not always functional, the biggest complaint about this software is that it is updated weekly, I have used other software systems that only update bi-annually. The weekly update for a software that has been around this long is a bit to much. There is no list of items for customers that have found something wrong with the system that other users can look at to see if there is actually a fix going into the system for it or not.

RAAS has been great to deal with. There customer support is quick and helpful. If RAAS is not capable of something they will always look into whether it can be done.

Customer support, ease of implementation

There is not much to bring up. Data migration from old software to RAAS will bring over any errors, though this is nothing to do with RAAS, just ensure you do a good clean-up before the migration.

"As a maintenance planner and technical records administrator at Porter Airlines, I use many facets of the RAAS (Remote Access Aviation System) every single day. It is extremely user friendly and easy to navigate. It organizes everything that you need to perform and maintain your operation in an efficient and easy to understand way. From a Stores function, the system organizes all of the components in your inventory (both on the shelf, out for repair or currently on-wing) while tracking and monitoring the vendors that you have or continue to use. While I was a Stores clerk, I found those specific functions very easy to use. From a Planning/Records standpoint, the many drop down menus make finding specific functions and components very quick and pain-free. Again, the format and accessibility of the system makes planning and compiling work packages simpler than some other systems. The tracking functions ( for both components and inspections), which we use quite heavily, are very accurate and complete. The support staff at AIS are always available to answer any technical questions you might encounter and solutions are never far behind. The system is regularly updated and feed back from clients is always welcome. We prefer RAAS to all other planning software available and you will too!"