Tech Away

RATING:

4.5

(2)
Overview

About Tech Away

Tech Away is a work order management application, which enables technical professionals to provide technical assistance, access scheduled tasks, handle maintenance requests and more. Field service personnel can use the platform to generate reports, organize interventions via alerts and coordinate with multiple operators according to requirements. Tech Away allows agents to plan, execute and monitor assistance activities from within a unified platform. Administrators can track work progress, view scheduled activities on a calendar and request signatures on reports from clients. Additionally, managers can access information about technical assistance requests, required tools, addresses, customers, contact details and more. Tech Away lets professionals track the time ta...
Tech Away tasks

Tech Away Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Tech Away

2 Reviews

Noemi

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Strumento indispensabile e moderno per l'Assistenza tecnica

Esperienza positiva

PROS

La possibilità di svolgere operazioni di assistenza tecnica e invio di rapportini in mobilità. Tempo risparmiato, lavoro veloce e facilitato, processi aziendali snelli ed efficienti.

CONS

Vorrei poterlo usare anche da Smartphone

Vendor Response

Ciao Noemi, grazie!

Replied December 2021

Alba

Information Technology and Services, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

Semplice ma geniale

PROS

Il fatto che funzioni anche senza connettività, la possibilità di integrarsi con i dati del gestionale, la velocità di compilazione dell'intervento da parte del tecnico. Interfaccia utente piacevole e intuitiva.

CONS

A mio parere è migliorabile qualcosa nella parte "gestore"; avere le statistiche avanzate già comprese nel pacchetto base non sarebbe male.

Vendor Response

Ciao Alba, grazie per la tua recensione. Continua a seguirci!

Replied December 2021