Trail Software
About Trail
Trail is a cloud-based asset management software designed to help businesses across various industries maintain a record of all items, track inventory using labels and tags, document operations and plan maintenance measures. Key features include activity tracking, audit trail, inventory management, location tracking, maintenance management, equipment tracking and job management.
Teams using Trail can obtain equipment information to facilitate decision-making and investment planning. It allows managers to gain insights into future equipment investments and track available budget. The reservation register enables employees to reserve equipment for future projects, set acceptance conditions for delivery of assets and view reservation history.
Trail lets organiz...
Trail Pricing
Trail is available on an equipment-based pricing, starting from $50/month. Contact Trail Systems directly for further information.
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
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Trail user login page
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Trail User Reviews
OVERALL RATING
Showing 10 reviews
Tiny
Company size: 51-200 employees
Industry: Entertainment
Time used: Less than 12 months
Review Source: Capterra
November 2020
Does what it does well
I would recommend Trail to any company that wants asset management and maintenance software first and some sales / rental pricing features second. Trail is an asset management platform and as such does this better than the quoting part. Would recommend it over other rental software
Pros
Trail is easy to implement and easy to use. As it is browser/cloud based it is easy to work with on all platforms and therefore the uptake by our employees was good. The trail team in the 3 department I deal with are all good at keeping their answers concise and referred to others if appropriate but the answers are always swift in coming. Having Trail relationship manager for our company means are questions are answered or items followed up in context to other discussions.
Cons
Reporting and print out formatting is the one down side of this software. This is handled well by the team writing custom reports so is not a big drawback and the Trail team are open to discussions about why the standard reporting is not applicable.
Reasons for choosing Trail
features. price. flexibility.
Reasons for switching to Trail
Hiretrack did not have a cost effective cloud option and the long promised updates, when they finally arrived, underdelivered.
Response from Trail Systems
Hi Tiny, Thank you so much for taking the time to review Trail! We really appreciate the feedback and happy to hear that Trail is doing well!
Replied November 2020
Juha
Company size: 501-1,000 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
November 2020
Happy customer since 2015
Really nicely developed system to suit our needs. We don't use all of the functions but this gives us room to improve our own work methods to increase for example the service info and interval of our equipment.
Pros
System has brought us control over our equipment management we know exactly where anything is at any given moment. Also the ease of use since it is web based you can access it easily from anywhere and the system is very flexible and customizable to suit our needs. And of course the system is Finnish which is a big plus for us.
Cons
Sometimes we get bugs for example the system returns devices by it self for example if an device has been read out the system returns it immediately after reading it out. And since we have multiple categories that are shared to different departments that causes everyone to see all of reservations and would not be necessary, it is not a big issue and we are sure it could be resolved.
Reasons for choosing Trail
Trail was chosen since it filled exactly the gap that we had in our equipment management and the fact it is a Finnish developed system made the interaction with the company really easy.
Response from Trail Systems
Hi Juha, Thank you for taking the time to review Trail! We're glad to hear that Trail suits your needs and more. We really appreciate all the feedback and regarding reservations, we will work on improving the user experience.
Replied November 2020
Jonathan
Company size: 201-500 employees
Industry: Performing Arts
Time used: Less than 2 years
Review Source: Capterra
December 2020
Göteborgoperan
That has helped us to get a more overlock of ours things in the warehouse.
Pros
The software have so many functionalitys.
Cons
That can be complicated to gets in to the software. That have been mutch of frustration from workpartners how not understand how it works.
Reasons for choosing Trail
I did´t know a other products
Response from Trail Systems
Hi Jonathan, Thank you for taking the time to review Trail! We really appreciate the feedback and will definitely continue to focus on the user experience and ease of use.
Replied December 2020
Marko
Company size: 501-1,000 employees
Industry: Music
Time used: More than 2 years
Review Source: Capterra
November 2020
Easy AV equipment and production management
Sibelius Academy has used Trail since 2011. It has evolved quite a bit during that time and we're very happy with the product and support we're receiving.
Pros
Ease of use, new users learn to use Trail very fast. Customer support answers quickly solving most of the cases very fast. Trail Systems is always open to new things like "AV equipment loan equipment locker" that we built together a couple of years ago.
Cons
Implementing custom features is time consuming and expensive. Customers don't always get information about new features delivered for all Trail users for free.
Reasons for choosing Trail
Ease of use. Less mouse clicks to do the same task than other software. Less clutter, less menu surfing etc.
Reasons for switching to Trail
Our old software was built in-house and was not up to the task of 10000+ AV equipment and 300+ users.
Response from Trail Systems
Hi Marko, thank you for taking the time to review Trail! And happy to hear that You are happy with Trail and the support! We've also recognized the need to inform all users about product improvements better. We'll contact all customers about it shortly!
Replied November 2020
Kaj
Company size: 501-1,000 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
December 2020
Keeping track of your gear
When you get used to the restrictions and learn some work-arounds it´s quite helpful
Pros
Borrowing out gear for students is quite straight forward.
Cons
The way locations, where the specific piece of gear is situated and where it has been borrowed to is a bit messy to read. You get a list of everything in a specific room at that moment. The next user does not know what is there only temporarily.
Reasons for switching to Trail
Orja didn´t do the job
Response from Trail Systems
Hi Kaj, Thank you very much for taking the time to review Trail! We're very interested to hear about user experience and based on this, the clarity regarding locations is something that we'll take a close look at. Glad to hear that Trail is being helpful!
Replied December 2020
Oskar
Company size: 501-1,000 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
December 2020
Simple, yet effective equipment management
My overall experience with Trail is positive, as it has simplified and unified our equipment management and helped with keeping the equipment register up to date. The customer service is swift and polite.
Pros
I like the simplicity of Trail. It is easy to set up and use for the average user. The software is also quite flexible in terms of different types of sectors, users and equipment resulting from this. I like the ability to use the software's core abilities on my smartphone.
Cons
There are some small areas that could be further developed. For example, there is not anyway to have multiple levels of access for the same user. Also some of the features are a bit hard to grasp, mainly because they are used so infrequently.
Response from Trail Systems
Hi Oskar, Thank you for taking the time to review Trail! We're happy to hear that You've had a positive experience with Trail! And thank you for the valuable feedback, it'll be something that we'll definitely take a closer look at.
Replied December 2020
Heli
Company size: 501-1,000 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
November 2020
Very positive experience!
We got a lot of important information, which we need in our organization.
Pros
It is easy to use and there is several useful functions. Reports are able to manage by Excel.
Cons
I have not found such a function which I would not like.
Reasons for choosing Trail
We got a software where is able to make reservations of the equipment. But it seemed that it seemed to be much better and we expected.
Reasons for switching to Trail
We needed a software where is able to make reservations of the equipment.
Response from Trail Systems
Hi Heli, we really appreciate you taking the time to review Trail! And what a wonderful review - Thank you!
Replied November 2020
Veikko
Company size: 11-50 employees
Industry: Entertainment
Time used: More than 2 years
Review Source: Capterra
November 2020
User-friendly Asset Management
The experience in to the world of asset management has been amazing, thanks to Trail and all of the great guys behind it.
Pros
Multifunctional, easy to use, multi-platform support.
Cons
This one is hard to fill, because Trail does everything I need. Perhaps the mobile app's barcode scanner could be better.
Response from Trail Systems
Hi Veikko, Thank you for taking the time to review Trail! We really appreciate the feedback! User experience is continuously being developed so we'll definitely see how we can improve the barcode scanner.
Replied November 2020
Simppu
Company size: 5,001-10,000 employees
Industry: Civic & Social Organization
Time used: More than 2 years
Review Source: Capterra
November 2020
Trail easy to use mostly
Works fine, not mind-blowing software but that gets the job done.
Pros
Fast informative overview on a starting page
Cons
Web-based printing is slow. a hand held printer would be nice option.
Response from Trail Systems
Hi Simppu, and thank you for taking the time to review Trail! We really appreciate the effort and feedback! Excellent comment on the hardware side, we'll definitely take it into account in improving the printing service!
Replied November 2020
Anonymous
Company size: 1,001-5,000 employees
Time used: Less than 6 months
Review Source: Capterra
December 2020
Trail
Pros
Relatively easy to setup. Can be hosted as SaaS. Supports importing from Excel. Have an API for further integration.
Cons
Could have had SSO as a standard solution within the base package
Response from Trail Systems
Thank you for taking the time to review Trail! We really appreciate it! Good to hear about wishes regarding our solution package which is constantly evaluated and developed further.
Replied December 2020