About Trail

Trail is a cloud-based asset management software designed to help businesses across various industries maintain a record of all items, track inventory using labels and tags, document operations and plan maintenance measures. Key features include activity tracking, audit trail, inventory management, location tracking, maintenance management, equipment tracking and job management.

Teams using Trail can obtain equipment information to facilitate decision-making and investment planning. It allows managers to gain insights into future equipment investments and track available budget. The reservation register enables employees to reserve equipment for future projects, set acceptance conditions for delivery of assets and view reservation history.


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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of Trail

Average User Ratings

Overall

4.2 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(8)

8

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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November 2020

Tiny from Showtech Australia

Company Size: 51-200 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Does what it does well

I would recommend Trail to any company that wants asset management and maintenance software first and some sales / rental pricing features second. Trail is an asset management platform and as such does this better than the quoting part. Would recommend it over other rental software

Pros

Trail is easy to implement and easy to use. As it is browser/cloud based it is easy to work with on all platforms and therefore the uptake by our employees was good. The trail team in the 3 department I deal with are all good at keeping their answers concise and referred to others if appropriate but the answers are always swift in coming. Having Trail relationship manager for our company means are questions are answered or items followed up in context to other discussions.

Cons

Reporting and print out formatting is the one down side of this software. This is handled well by the team writing custom reports so is not a big drawback and the Trail team are open to discussions about why the standard reporting is not applicable.

Reasons for Choosing Trail

features. price. flexibility.

Reasons for Switching to Trail

Hiretrack did not have a cost effective cloud option and the long promised updates, when they finally arrived, underdelivered.

Response from Trail Systems

Replied November 2020

Hi Tiny, Thank you so much for taking the time to review Trail! We really appreciate the feedback and happy to hear that Trail is doing well!

November 2020

Juha from Riveria

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2020

Happy customer since 2015

Really nicely developed system to suit our needs. We don't use all of the functions but this gives us room to improve our own work methods to increase for example the service info and interval of our equipment.

Pros

System has brought us control over our equipment management we know exactly where anything is at any given moment. Also the ease of use since it is web based you can access it easily from anywhere and the system is very flexible and customizable to suit our needs. And of course the system is Finnish which is a big plus for us.

Cons

Sometimes we get bugs for example the system returns devices by it self for example if an device has been read out the system returns it immediately after reading it out. And since we have multiple categories that are shared to different departments that causes everyone to see all of reservations and would not be necessary, it is not a big issue and we are sure it could be resolved.

Reasons for Choosing Trail

Trail was chosen since it filled exactly the gap that we had in our equipment management and the fact it is a Finnish developed system made the interaction with the company really easy.

Response from Trail Systems

Replied November 2020

Hi Juha, Thank you for taking the time to review Trail! We're glad to hear that Trail suits your needs and more. We really appreciate all the feedback and regarding reservations, we will work on improving the user experience.

December 2020

Jonathan from Göteborgsoperan

Company Size: 201-500 employees

Industry: Performing Arts

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2020

Göteborgoperan

That has helped us to get a more overlock of ours things in the warehouse.

Pros

The software have so many functionalitys.

Cons

That can be complicated to gets in to the software. That have been mutch of frustration from workpartners how not understand how it works.

Reasons for Choosing Trail

I did´t know a other products

Response from Trail Systems

Replied December 2020

Hi Jonathan, Thank you for taking the time to review Trail! We really appreciate the feedback and will definitely continue to focus on the user experience and ease of use.

November 2020

Marko from University of the Arts Helsinki / Sibelius Academy

Company Size: 501-1,000 employees

Industry: Music

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2020

Easy AV equipment and production management

Sibelius Academy has used Trail since 2011. It has evolved quite a bit during that time and we're very happy with the product and support we're receiving.

Pros

Ease of use, new users learn to use Trail very fast. Customer support answers quickly solving most of the cases very fast. Trail Systems is always open to new things like "AV equipment loan equipment locker" that we built together a couple of years ago.

Cons

Implementing custom features is time consuming and expensive. Customers don't always get information about new features delivered for all Trail users for free.

Reasons for Choosing Trail

Ease of use. Less mouse clicks to do the same task than other software. Less clutter, less menu surfing etc.

Reasons for Switching to Trail

Our old software was built in-house and was not up to the task of 10000+ AV equipment and 300+ users.

Response from Trail Systems

Replied November 2020

Hi Marko, thank you for taking the time to review Trail! And happy to hear that You are happy with Trail and the support! We've also recognized the need to inform all users about product improvements better. We'll contact all customers about it shortly!

December 2020

Kaj from Taideyliopisto Teatterikorkeakoulu

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2020

Keeping track of your gear

When you get used to the restrictions and learn some work-arounds it´s quite helpful

Pros

Borrowing out gear for students is quite straight forward.

Cons

The way locations, where the specific piece of gear is situated and where it has been borrowed to is a bit messy to read. You get a list of everything in a specific room at that moment. The next user does not know what is there only temporarily.

Reasons for Switching to Trail

Orja didn´t do the job

Response from Trail Systems

Replied December 2020

Hi Kaj, Thank you very much for taking the time to review Trail! We're very interested to hear about user experience and based on this, the clarity regarding locations is something that we'll take a close look at. Glad to hear that Trail is being helpful!

December 2020

Oskar from Turku university of applied sciences

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

December 2020

Simple, yet effective equipment management

My overall experience with Trail is positive, as it has simplified and unified our equipment management and helped with keeping the equipment register up to date. The customer service is swift and polite.

Pros

I like the simplicity of Trail. It is easy to set up and use for the average user. The software is also quite flexible in terms of different types of sectors, users and equipment resulting from this. I like the ability to use the software's core abilities on my smartphone.

Cons

There are some small areas that could be further developed. For example, there is not anyway to have multiple levels of access for the same user. Also some of the features are a bit hard to grasp, mainly because they are used so infrequently.

Response from Trail Systems

Replied December 2020

Hi Oskar, Thank you for taking the time to review Trail! We're happy to hear that You've had a positive experience with Trail! And thank you for the valuable feedback, it'll be something that we'll definitely take a closer look at.

November 2020

Heli from Oulun Ammattikorkeakoulu Oy

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Very positive experience!

We got a lot of important information, which we need in our organization.

Pros

It is easy to use and there is several useful functions. Reports are able to manage by Excel.

Cons

I have not found such a function which I would not like.

Reasons for Choosing Trail

We got a software where is able to make reservations of the equipment. But it seemed that it seemed to be much better and we expected.

Reasons for Switching to Trail

We needed a software where is able to make reservations of the equipment.

Response from Trail Systems

Replied November 2020

Hi Heli, we really appreciate you taking the time to review Trail! And what a wonderful review - Thank you!

November 2020

Veikko from Hämeenlinnan Kaupungin Teatteri Oy

Company Size: 11-50 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

User-friendly Asset Management

The experience in to the world of asset management has been amazing, thanks to Trail and all of the great guys behind it.

Pros

Multifunctional, easy to use, multi-platform support.

Cons

This one is hard to fill, because Trail does everything I need. Perhaps the mobile app's barcode scanner could be better.

Response from Trail Systems

Replied November 2020

Hi Veikko, Thank you for taking the time to review Trail! We really appreciate the feedback! User experience is continuously being developed so we'll definitely see how we can improve the barcode scanner.

November 2020

Simppu from City of Espoo

Company Size: 5,001-10,000 employees

Industry: Civic & Social Organization

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

November 2020

Trail easy to use mostly

Works fine, not mind-blowing software but that gets the job done.

Pros

Fast informative overview on a starting page

Cons

Web-based printing is slow. a hand held printer would be nice option.

Response from Trail Systems

Replied November 2020

Hi Simppu, and thank you for taking the time to review Trail! We really appreciate the effort and feedback! Excellent comment on the hardware side, we'll definitely take it into account in improving the printing service!

December 2020

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2020

Trail

Pros

Relatively easy to setup. Can be hosted as SaaS. Supports importing from Excel. Have an API for further integration.

Cons

Could have had SSO as a standard solution within the base package

Response from Trail Systems

Replied December 2020

Thank you for taking the time to review Trail! We really appreciate it! Good to hear about wishes regarding our solution package which is constantly evaluated and developed further.