Airtable

RATING:

4.7

(1956)

About Airtable

Airtable is a cloud-based project management solution targeting small to midsize businesses as well as departments within larger companies. This system focuses primarily on data organization and collaboration. The system uses a spreadsheet format to organize data. Related data can be linked together; for example, contacts can be linked to their companies or inventory items can be linked to their vendors. Airtable is compatible with multiple devices. On desktop computers, users see data in a spreadsheet format, while on mobile devices, data can be viewed as tappable cards. On both devices, users can add and remove data, attach files and share tables. Airtable integrates services such as Dropbox, Box, Evernote and Google Drive. Tables in this software are s...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Airtable Pricing

Airtable offers 4 pricing plans. Free: $0 per user/month for 1,000 records/base, 1GB attachment per base. Team: $20 per user/month for 50,000 records/base, 20GB attachment per base. Business: $45 per user/month for 125,000 records/base, 100GB attachment per base. Enterprise: To receive an accurate quote, contact Airtable directly. Airtable also provides special plans for nonprofit and education organizations.

Free trial: 

Available

Free version: 

Available

Airtable grid view

Airtable Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Airtable

1 - 5 of 1,919 Reviews

Yelle

Cosmetics, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2023

More than google sheets, great for social calendar

User Profile

Steve

Verified reviewer

Non-Profit Organization Management, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed December 2019

Only limited by your time and creativity

We have about 10 different business processes that we track in Airtable. It's amazing how flexible it is, and the overall experience has been extremely smooth. It's especially easy to get new users up to speed quickly because of how intuitive the Airtable is, which is an especially difficult feat given how extensively you can customize everything. They have a great online help and video training as well.

PROS

Airtable brings actual structure to our working environment. We use for a team of 15 to track tasks, projects, and even for lightweight documentation of work done or where stuff is. I really like the flexibility and the ability to create just about anything with it and still make the finished product look nice. The UI is what people first comment on when I invite them to our shared set of bases--either "it looks great" or "this is easy" or something like that. I especially love the integration with Zapier so that if you need to go outside an Airtable base, you probably won't have to do manual entry--it can sync with your other app.

CONS

With the free version, you will hit the record limit will pretty easily. I wish they had a lower-priced plan that was above the free version, but below their much more expensive tiers. A second huge miss is that there was really no way to do rich text. That severely limits the usefulness for using Airtable as any kind of repository for content or anything like that. Basically you convert everything to HTML markup and store it as plain text in Airtable, but like I said they have promised to fix this . . .

Reason for choosing Airtable

We love the wide-spread support and integrations for Airtable. That made moving to it quite simple and we thought it would be much easier than any other competing product.

User Profile

Maddie

Verified reviewer

Computer Games, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

Airtable is our data management system

Using connections, we connect records in Airtable to other services like Eventbrite, Asana, MailChimp, and more. Workflows are then finished with the help of automation. While it's possible to find a template that fits your needs, it's well worth your time to learn how to create your own.

PROS

Airtable is a simple, collaborative database app. As long as the engineering team isn't too huge, working together on a bill of materials (BOM) is straightforward. One of my favorite features is the ability to create filtered views that are unique to each user.

CONS

When a company's workforce size increases, Airtable's price tag skyrockets. The options for exporting are restricted. Airtable is not the place to store documents. Airtable does not support complicated equations. The user interface isn't always the most obvious.

Reasons for switching to Airtable

Airtable serves as our customer relationship management system instead of a cumbersome and time-consuming custom implementation. Especially in the areas of donor administration and outreach, we rely extensively on automated processes.

Katie

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed October 2023

Downhill

PROS

I have been an Airtable user for years, and have always been impressed with its ease of use and the pace of improvements to the product itself.

CONS

Airtable has recently suffered from a lack of customer support while simultaneously (in my experience) a higher rate of usability issues/bugs. Now, they've changed their pricing structure to revoke email support from the lowest priced tier. They expect users to be able to solve their own problems via the community discussion boards and less-than-sufficient/often outdated self help articles/pages. If there was a robust library of documentation, this might be acceptable, but there is not. We might consider upgrading to the higher tier of service, but I have submitted at least 5 contact forms to speak with a salesperson, but have not received any outreach from their sales team. I suspect we will have no choice but to abandon Airtable, since we use it for critical business operations and cannot risk having it break without any customer support to troubleshoot, but also we have been unable to get in touch with any salesperson to upgrade to the higher-level accounts that come with email support.

Reasons for switching to Airtable

Better pricing, better product, better support. All now moot.

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

Handy Collaboration Software for Remote Teams

We've been very happy with the service from Airtable for managing some of our tasks and collaborative environments. It has a very intuitive design, you can just pick it up and start using it as soon as, and it basically requires no setup which was good for our IT resources. Other than that, it's reasonably priced, and maintains good performance even when a few people are working on the same sheet at the same time. Very happy overall.

PROS

We really enjoy having a lot of different features available that we can explore, mainly stuff like document management, database, and data workflows. It lets you cover different needs without having to get a few separate tools and ten have to sync them together. The ability to consolidate all those feature sunder one roof is also good for the budget of course.

CONS

I'm not sure if it rises up to the level of tools like Monday and Asana for project management. There aren't as many project customization options and it tends to get a bit all over the place when the number of projects starts to increase. It would be good to have more views for projects and more customizations on the project level.

Reason for choosing Airtable

We were looking for something that was easy to use that we wouldn't have to spend a lot of time learning how to use it. And Airtable looked a lot more intuitive and easy to use compared to Smartsheet which looked a bit complex and clunky