Bynder offers a selection of branding, marketing and digital asset management (DAM) tools for businesses of all sizes. Bynder’s DAM is designed to help companies manage, maintain and distribute public and private digital assets, including videos, documents, images or any other form of digital content.

Bynder DAM increases productivity, partly by organizing a company’s digital assets into a centralized, searchable, database that can be accessed by any employee from any location. For security, Bynder DAM uses two-factor authentication and management can change access and editing rules on individual or per-group bases.

Bynder DAM is a cloud-deployed platform and can be accessed from any web browser. It integrates seamlessly with Bynder’s other tools, allowing companies to smoothly add new functionality as needs change over time.



132 Reviews of Bynder

Overall rating

4.43 / 5 stars

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Showing 1 - 20 of 132 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2019

Review for Bynder

Pros

Ease of use to manage digital assets
Integrations with Drupal and other third party software
Ability to manage users and permissions
Keyword searching
Load time and speeds
Customer service

Cons

Sometimes glitchy features
Lack of full customization on front-facing brand guidelines page
New features are slow to employ

January 2019

Jade from Edwards Lifesciences

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

A day in life of WebDam

My overall experience with WebDam/Bynder has been great. The customer service is outstanding ... I mean they go above and beyond what I could ask for. So professional and helpful.

Pros

What initially attracted me to WebDam was the low cost and functionality.

Cons

The one thing that I like least about WebDam is that folders cannot be dragged and dropped into the upload window and that they don't appear in searches.

January 2019

Jen from Berklee

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Great experience

Bynder is an upgrade to the old asset management system we were using. This gives us the features that our clients have been asking for.

Pros

It is very smart and end users have all be very pleased/enthusiastic about it.

Cons

This isn't necessarily a con about Bynder but asset management is very time-consuming and few companies have the staff to commit to the work it takes.

January 2019

Sanjana from David Evans and Associates, Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

What's new

Pros

I love this site but would like to know what's new.

Cons

I thought you had an app for this but not sure what happened since Bynder took over.

January 2019

Gail from Tuesday Morning

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

IT implementation

Good, but our PM left in the middle of the project, which as unexpected.

Pros

Training was paced at the right stages for us to complete each stage and be ready for the next one.

Cons

Not sure what other features it could have.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Webdam / Workstream

Pros

We have been able to significantly reduce the amount of time project managing our creative requests since rolling out Webdam to our organization.

Cons

There are a few minor annoying things - for example, when showing a list of tasks it shows 20 on a page. Instead of being able to "show all" - you only have the option to "show more". When you have 800 tasks, that is a lot of clicking@

January 2019

Kathryn from Vitamix

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2019

Good Overall Product - Needs Continuous Improvement

The help-team is generally really responsive at the onset. But once the ticket has to go to engineering or product, I don't get any follow up on where my ticket stands or projected timelines for solving said problem.

Pros

Overall I like this product, I think it's generally user friendly for me as the admin. I find it easy to organize my assets and my users.

Some of the reasons I find it cumbersome are because users within my organization are asking the system to do things that it's not capable of. (ie, using it more as a shareable dropbox as opposed to a directory of assets)

Cons

...that said... I find myself having to put in tickets to fix or implement things that feel like they should already be a part of the integration. For example, I asked the system to kick out a report. Within webdam, the report pulled up 4,000 assets that fit the criteria I searched for. However, when I kicked out the excel file, it only showed the first 1,000. What's the point of reporting if I can't see the whole report?

Also, my department established a process in webdam for Regular users and it worked for a year or so and then suddenly stopped working due to changes made in the system. It's currently being sorted out now, but it was a frustrating discovery.

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2019

Excellent Asset Manager

Pros

The browser intergration is smooth and easy to use, allowing drag and drop and other useful features. The custom API abilities are very nice too.

Cons

Lacks a few key features you would expect to present in any DAM like cut and paste of assets, searchability of folder names, a trash can. The biggest downside to me is that if a feature is not working properly, like default sort order not saving for half our users, the solution has to be voted on to be determined important enough to be worked on. This can leave major functionality missing and features not working while you wait for months if not years for a possible fix that's not even guaranteed.

January 2019

Kristin from Visit Montana

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

State DMO Review for Webdam

Bynder's acquisition of Webdam has seemed mostly smooth to us as the end user.

Pros

Excellent customer service. Prior to his departure, Rep was our CSM and he was great to work with.

Cons

Glitchy behavior - examples would be subfolders that were created would randomly disappear and then reappear if you logged out and back in again.

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

WebDAM - A Bynder Product

Having been a WebDAM user for the past 5+ years, we have really relied on the software for all of our digital asset needs for our marketing department and for the entire organization.

Pros

We were early adopters to onboard WebDAM and the solution has met our need. It allows us to organize, tag, download, save lightboxes for projects, search, expire old photos with ease. The pricing is aligned with their competitors so it's a competitive software solution for anyone to explore!

Cons

For us, they are only minor - being able to embed metadata within the photo through WebDAM and integrated plug-ins for Adobe CC. Not a deal breaker but certainly would help!

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Upgrade your DAM Experience

Overall, we are very pleased with the platform. Specifically, we are pleased with the interface, the support, and the granular customizability.

Pros

WebDAM is very intuitive and helped to modernize our Asset Management Experience.

Cons

Webdam needs a bit of a UX upgrade. The software reflects a bit of a dated feel.

January 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Amazing Solution

Bynder is was the right solution for us because it streamlined so many of our current processes and very easy to use!

Pros

So easy to use and extremely customizable

Cons

It is a great platform haven't run into anything yet, but more integrations are always welcomed!

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great Software But Too Expensive

Pros

Easy to use. The permission sets are what got us to purchase the software and it was pretty simple. The folder structure was nice and uploading was easy.

Cons

The "Brand Connect" feature wasn't so great. Half the features are in BETA so they don't work. The cost is simply too high for what is offered. We went with another software that was cheaper and had more features.

January 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

4 of 5

January 2019

Bynder

Overall, working as a contributor to a large Bynder database has been a mixed bag. Some of the upload processes and interface choices are a bit frustrating. But in general, it's a stable platform that gets the job done in helping large organizations share assets.

Pros

At its best, Bynder makes it easy to find and share resources within a large team. The interface is generally friendly and easy to navigate.

Cons

I wish there were better upload options for assigning photo metadata to fields within Bynder or auto-tagging assets based on metadata. The 'related assets' feature is often confusing and file versions could be displayed in a much more friendly way. Pricing seems a bit high compared to other solutions.

December 2018

Caroline from MC2

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Bynder was the best thing that happened to our department in 2018

It's when the division president drops by -- in person -- asking for photos of a project and you are able to pull them up almost instantly and email the proper size to him inside of 5 minutes. Makes you look like a hero and an organized one to boot.

Pros

At last, the photos, proposals, documents, style guides, presentations...(you get the pciture) are all in one place and searchable down to the last period and exclamation point.

Cons

The database works hard to deliver our search results, but we always expect more and faster results would be heaven. And one other thing, the wait to see new assets after posting can be agonizing. Particularly if you have additional files to upload with it.

December 2018

Ron from Alpinestars

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Functionality vs Speed

We are using Bynder as a digital assets manager to share images, campaign tools, and videos to our internal teams, dealers, distributors, and media associates. So far our outside visitors who use Bynder have found very few issues with the tool. However, others have found the interface daunting and difficult. We have had made huge concessions to our homepage to funnel visitors to our Bynder site forgoing many of the features.

Pros

I have grown to like Bynder's filter system and understand its power in finding assets quickly.

Cons

1. There are always issues with load time and responsiveness.
2. Setting up permission levels and functionality is a real chore. Maybe it is our needs, but the initial setup was not well-explained.

December 2018

Caitlin from OneGoal

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Great product that grows with your company

Overall we've had a great experience with Bynder. We've been able to steadily grow and the new features they have added and improved have also improved our work streams.

Pros

The people at Bynder are great. The process of building our product was seamless and our contact always get back to us quickly with answers to our miscellaneous questions. They were also willing to customize the product to fit our needs and willing to grow with us, given we are a small organization but growing rapidly.

Cons

There are some features that I wish were robust. For example, the Guidelines feature is quite limited in formatting and is not as user friendly as the portal. Another example - we'd love to be able to check multiple filters at once. The photo cropping tool was also quite limited but Bynder recently made improvements to this. Another cool feature about Bynder; they listen to feedback and are constantly improving the product.

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Good product that met our needs for a while

It solved a lot of problems and was a great first step. Eventually we moved to a more sales-enablement focused platform that accomplished digital asset management plus sales enablement all integrated with Salesforce. But the marketing team was very happy with Bynder.

Pros

Easy to manage and tag assets; version control of all assets; easy to share assets out with internal stakeholders, clients and prospects using collections.

Cons

Until the end, we heard complaints from sales that it was too hard to find things. Too many results would come up and in no particular priority order.

December 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

December 2018

Webdam review

Pros

Easy to use out of the box, permission are a breeze to set up

Cons

Some basic DAM features aren't available, reliability of features working properly

December 2018

Ashley from Sanger & Eby

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Easy to use, robust system

I have had a positive experience with Bynder. The team is very responsive, and I really like the platform.

Pros

Bynder is really robust, customizable, easy to use and intuitive which is why we went with the platform after researching options.

Cons

There is one little quirk I have stumbled upon with naming the various properties you can assign to your media, but nothing that would prevent me from suggesting the platform.