# Confluence Software Overview 2026 - Features & Pricing > Review of Confluence Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/cms/confluence-profile --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / Confluence Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/project-management/confluence-profile/reviews/)[Alternatives](https://www.softwareadvice.com/project-management/confluence-profile/alternatives/) # Confluence 2026: Benefits, Features & Pricing Updated June 25, 2026 Written by [Sabrina Khoulalène](https://www.softwareadvice.com/resources/author/sabrina-khoulalene/) Content Analyst Edited by [Parul Sharma](https://www.softwareadvice.com/resources/author/parul-sharma/) Editor Wondering if Confluence is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Confluence 4.5 [(3693)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Pros: - Team collaboration - Knowledge base creation Cons: - Slow performance - Search functionality issues Pricing Starting at $5.42 per month ### What is Confluence: Confluence is a project management workspace that focuses on collaboration and teamwork. It is available as cloud-based or can be deployed on-premise. Features include file sharing and centralized access for data and content with security access permissions. It also allows management to assign and monitor tasks. ### Why we like Confluence: Confluence offers scalable pricing plans, starting with a free version for up to 10 users. It has earned [an overall rating of 4.5 out of five stars](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) for ease of use, customer support, value for money, and functionality. It integrates with other platforms, such as Slack or JIRA, linking a project from another app to a Confluence workspace. Confluence's permission controls provide security for confidential data. ### Who should use Confluence: Confluence can be a versatile tool for management teams, development teams, HR teams, and marketing teams. Its free version is for teams of up to 10 users. Three paid plans, Standard, Premium, and Enterprise, are available for larger project teams. [Thirty-two percent](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) of all verified reviews on Capterra come from companies with between 11 and 200 employees, which speaks to Confluence's utility for a range of company sizes. Wondering if Confluence is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## Confluence User Interface ## Popular Confluence Alternatives Main Product Confluence 4.5 [(3693)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.28Value for money - 4.28Customer support - 4.36Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Google Drive](https://www.softwareadvice.com/cms/google-drive-profile/) 4.8 [(28535)](https://www.softwareadvice.com/cms/google-drive-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.72Value for money - 4.39Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(17607)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.59Value for money - 4.27Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [OneDrive](https://www.softwareadvice.com/cms/microsoft-onedrive-profile/) 4.5 [(12762)](https://www.softwareadvice.com/cms/microsoft-onedrive-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.37Value for money - 4.21Customer support - 4.37Functionality Pricing Starting at $1.99 per month Get Price Alternative Product [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/) 4.6 [(14111)](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.34Value for money - 4.26Customer support - 4.61Functionality Pricing Starting at $6.00 per month Get Price Alternative Product [Microsoft SharePoint](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/) 4.4 [(5445)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.23Value for money - 4.12Customer support - 4.27Functionality Pricing Starting at $5.00 per month Get Price ## Confluence Overview Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information. In today’s fast-paced work environment, organizations are overwhelmed by disconnected tools and scattered content, making it difficult for teams to find what they need and make informed decisions. Confluence addresses this challenge by serving as a central hub where knowledge is not only captured but actively powers work across the company. With Confluence, teams can create and share content in a variety of formats, including pages, live documents, whiteboa... rds, and databases, enabling seamless collaboration throughout the entire lifecycle of work. The platform’s open-by-default approach breaks down silos, ensuring that information flows freely and is accessible to everyone who needs it, while still allowing for security controls where necessary. Confluence enables managers to proactively surface relevant knowledge through advanced search and AI-driven recommendations. Teams can stay ahead of the curve, uncover insights, and make smarter decisions. Deep integrations with tools, such as Jira and Loom, as well as a rich ecosystem of third-party apps, connect knowledge directly to the work teams are doing, reducing context switching and streamlining workflows. Automations and AI agents further enhance productivity by minimizing repetitive tasks and scaling knowledge sharing across the organization. Whether brainstorming on a whiteboard, documenting a project, or aligning work to company goals, Confluence brings teams together to create, iterate, and drive impact. ## Confluence Pricing and Plans Starting price: $5.42 per month Free Trial Free Version Free $0.00 per month Plan includes: - Up to 10 Users - Unlimited Pages - Unlimited Spaces - Templates for Marketing, Product, Program Management and More - Up to 3 Active Whiteboards Per User - Support for Apps and Integrations - Support from Atlassian Community - Up to 2 GB File Storage Standard $5.42 per user, per month Plan includes: - External Collaboration - Page Permissions - 250 GB of Storage - 9/5 Regional Support - Unlimited Users - Sandbox - Admin Insights - Announcement Banner Premium $10.44 per user, per month Plan includes: - AI-powered Creation and Collaboration - Per User Automation Limits (1000 per month) - Unlimited Whiteboards - Admin Controls and Insights - Unlimited Storage - 24/7 Support for Critical Issues - 99.9% Uptime SLA Enterprise Pricing available upon request Plan includes: - Cross-product Insights with Atlassian Analytics and Data Lake - Advanced Admin Controls and Security - Enterprise-grade Identity and Access Management - Unlimited Automations - Multiple Instances (up to 150) - 24/7 Support for All Issues - 99.95% Uptime SLA Data Center Pricing available upon request Plan includes: - Complete Control of Your Environment - Active Clustering for High Availability - Annual Term License + Maintenance - Optimized for AWS or Azure Deployment - SAML 2.0 and Openid Connect Support - Atlassian-Supported Disaster Recovery - Project and Issue Archiving for Improved Performance Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Confluence's Pricing Plans Confluence, a popular collaboration and knowledge management platform, offers various pricing plans to suit different team sizes and requirements. We've analyzed each plan in detail to help you determine which one aligns best with your organization's needs. From the Free plan for small teams to the Enterprise plan for large corporations, Confluence provides a scalable solution for every budget. In this article, we'll explore the key features... , benefits, and limitations of each pricing tier, empowering you to make an informed decision for your team. \*\*Free Plan\*\* Confluence's Free Plan is perfect for small teams just starting out with collaboration software. It supports up to 10 users and offers a generous set of features, including unlimited pages and spaces, up to three active whiteboard users, and a starter pack of automation rules. While external collaboration and advanced permissions are not included, the Free Plan provides ample room for growth with up to 2GB of file storage. \*\*Pros:\*\* - \*\*Budget-friendly:\*\* No cost for small teams to get started with a powerful collaboration tool. - \*\*Ample space for content:\*\* Create unlimited pages and spaces to organize your team's knowledge. - \*\*Extensible with apps:\*\* Enhance functionality with various apps and integrations. \*\*Cons:\*\* - \*\*Limited users:\*\* Supports only up to 10 users, which businesses may quickly outgrow. - \*\*No external collaboration:\*\* Guests cannot be invited to contribute or view content. - \*\*Basic feature set:\*\* Advanced features, such as page permissions and extensive automation are not included. \*\*Standard Plan\*\* The Standard Plan offers additional capabilities for growing teams at a reasonable price of $5.16 per user per month (when billed monthly). It builds upon the Free Plan with features, such as external collaboration for up to 5 guests per paid user, page-level permissions for granular control, and an increased automation rule limit of 100 runs per month. The Standard Plan also significantly expands storage to 250GB and provides customer support during business hours. \*\*Pros:\*\* - \*\*Affordable scaling:\*\* Reasonable per-user pricing allows teams to grow without breaking the bank. - \*\*Secure collaboration:\*\* Invite external partners to contribute while maintaining control over page access. - \*\*Ample automation:\*\* Automate more processes with a higher monthly rule limit. \*\*Cons:\*\* - \*\*Limited whiteboarding:\*\* Still limited to 3 active whiteboards per user. - \*\*No 24/7 support:\*\* Customer support is only available during business hours. \*\*Premium Plan\*\* For organizations seeking the full power of Confluence, the Premium Plan offers advanced features and unlimited potential at $9.73 per user per month. It introduces AI-powered knowledge management, dynamic intranet capabilities, and unlimited whiteboards for visual collaboration. Automation rules are vastly expanded to 1,000 runs per user monthly, and storage becomes unlimited. The Premium Plan also includes 24/7 support for critical issues and a 99.9% uptime SLA. \*\*Pros:\*\* - \*\*AI-assisted knowledge management:\*\* Intelligent features help surface and organize information. - \*\*Unlimited whiteboarding:\*\* The digital whiteboard feature helps users collaborate visually to brainstorm, plan, and act on targets. - \*\*Extensive automation:\*\* Automate complex workflows with a generous rule allowance. \*\*Cons:\*\* - \*\*Higher cost:\*\* Per user price may be steep for larger organizations. \*\*Enterprise Plan\*\* The Enterprise Plan is tailored for large-scale deployments with the most demanding requirements. Pricing is customized based on the organization's specific needs. It includes everything from the Premium Plan plus advanced analytics, enhanced security controls, and enterprise-grade identity management. The Enterprise Plan supports unlimited automation and up to 150 sites, backed by 24/7 support for all issues and a 99.95% uptime SLA. \*\*Pros:\*\* - \*\*Organization-wide insights:\*\* Cross-product analytics provide a high-level view of usage and trends. - \*\*Robust security:\*\* Advanced controls and identity management ensure data protection. - \*\*High availability:\*\* Industry-leading uptime SLA keeps Confluence reliably accessible. \*\*Cons:\*\* - \*\*Pricing not public:\*\* Requires contacting sales for a customized quote. - \*\*Complex deployment:\*\* May necessitate significant planning and resources to roll out at scale. \*\*Conclusion\*\* After analyzing the pricing plans offered by Confluence, it's evident that the platform provides a range of options designed to cater to organizations of various sizes and with different collaboration needs. - \*\*For startups and small teams:\*\* The Free Plan is an excellent starting point, offering essential features at no cost. However, as the team grows and requirements expand, the Standard Plan becomes a more viable option, providing additional functionality and storage at a reasonable per user price. - \*\*For established businesses and enterprises:\*\* The Premium and Enterprise plans offer the most comprehensive set of features, including advanced analytics, enhanced security, and unlimited automation. These plans are tailored for organizations with larger teams, complex collaboration requirements, and strict data governance needs. When selecting a plan, organizations should carefully assess their team size, collaboration needs, storage requirements, and budget. By aligning these factors with the appropriate pricing tier, businesses can ensure they have the right tools to foster productivity, innovation, and growth. It's also crucial to consider future scalability and choose a plan that can accommodate the organization's evolving needs. ### Compare Pricing Compare pricing across our most frequently recommended Knowledge Management products. Software options Starting price\* User rating [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) $19.00 per month 4.54[(748 reviews)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) **16** recommendations [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) $55.00 per month 4.41[(4082 reviews)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) **11** recommendations [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) $89.00 per month 4.54[(520 reviews)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) **5** recommendations [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) $25.00 per month 4.46[(825 reviews)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) **3** recommendations [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) $15.00 per month 4.78[(195 reviews)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) **2** recommendations \*Defined as the price above any available free plan ## Confluence Features Drawn from insights across 3693 verified reviews, we've outlined Confluence's best and worst rated features and how they stack up against the average rating. Confluence's score Category average Confluence's Best Rated Features Document Review 4.86 4.04 category average Documentation Management 4.78 4.73 category average Real Time Editing 4.71 4.59 category average Confluence's Worst Rated Features Discussions/Forums 3.83 3.68 category average Idea Ranking 3.88 4.51 category average Email Management 3.91 3.90 category average - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of Confluence Activity Dashboard Activity Tracking Alerts/Notifications API Archiving & Retention Assignment Management Audio File Management Audit Trail Blogs Brainstorming Brand Guidelines Calendar Management Change Management Checklists Communication Management Content Creation Content Publishing Options Customizable Branding Customizable Templates Dashboard Data Security Diagramming Digital Asset Management Documentation Management Document Capture Document Classification Document Generation Document Review Document Storage Drag & Drop Due Date Tracking Email Management Feedback Management File Conversion File Management File Sharing Filtering For the IT sector Full Text Search Gamification Gantt/Timeline View Goal Management Goal Setting/Tracking Idea Management Idea Ranking Ideation Indexing Information Governance Innovation Management Knowledge Base Management Knowledge Management Marketing Calendar Meeting Management @mentions Milestone Tracking Mind Maps Mobile Access Mobile App Monitoring Multiple Projects Planning Tools Portfolio Management Pre-built Templates Prioritization Process Management Productivity Tools Product Lifecycle Management Product Roadmapping Progress Tracking Projections Project Management Project Planning Project Planning/Scheduling Project Tracking Real-Time Chat Real-Time Data Real Time Editing Real-Time Notifications Real-Time Updates Release Planning Reporting/Analytics Reporting/Project Tracking Reporting & Statistics Requirements Management Resource Management Rich Text Editor Risk Management Role-Based Permissions Search/Filter Single Sign On Stakeholder Defined Attributes Status Tracking Strategic Planning Surveys & Feedback Tagging Task Management Task Progress Tracking Team Collaboration Team Management Template Management Templates Third-Party Integrations Time & Expense Tracking Traceability Transcripts/Chat History Unified Directory User Management Version Control Visualization Whiteboard Widgets Wiki Workflow Automation Workflow Management WYSIWYG Editor ## Confluence Integrations Based on 3693 verified reviews, we've identified products most frequently integrated withConfluence. Bitbucket Integration rated 4.6 from 44 reviews Lucidchart Integration rated 4.4 from 26 reviews draw.io Integration rated 4.5 from 25 reviews Trello Integration rated 4.7 from 21 reviews GitHub Integration rated 4.2 from 20 reviews Microsoft SharePoint Integration rated 4.2 from 19 reviews See all 67 integrations ## Confluence Key Sentiments We analyzed 3693 verified reviews for Confluence to find out what actual users really think. Most Positive Sentiments Team collaboration 78% Positive 18% Neutral 4% Negative Users find Confluence invaluable for enhancing team collaboration and productivity. They appreciate its ability to facilitate knowledge sharing, project management, and seamless integration with other tools. Reviewers highlight features, such as real-time editing, version control, and powerful search functionality as key to streamlining workflows and fostering creativity. Documentation management 68% Positive 27% Neutral 5% Negative Reviewers value Confluence for centralizing documentation and integrating seamlessly with Jira. They find it effective to maintain a centralized repository, which improves organizational efficiency and communication. Users also appreciate its templates and ease of use for creating and managing documentation across teams. Document management 56% Positive 33% Neutral 11% Negative Users appreciate Confluence for its centralized document storage and management capabilities. They find it beneficial for creating, organizing, and accessing documents in one place. Reviewers also highlight its professional enterprise-level document management features, which enhance productivity and collaboration. Least Positive Sentiments Search functionality 39% Positive 23% Neutral 38% Negative Users appreciate Confluence's powerful search functionality for quickly finding relevant information. They value the ability to search for content easily and the advanced search options available. However, reviewers often find the search performance lacking, with issues in finding specific content and the need for better filtering options. Editing tools 40% Positive 31% Neutral 29% Negative Users value Confluence's real-time collaboration and user-friendly interface for document editing. They appreciate the ability to edit documents simultaneously with team members, which enhances efficiency. However, reviewers note issues with editing performance, such as slow response times and difficulties with real-time collaboration. Page creation 40% Positive 31% Neutral 30% Negative Reviewers appreciate Confluence's flexibility in content creation, allowing for various formats and customizable templates. They find it easy to create and organize pages, which enhances documentation and collaboration. However, users sometimes struggle with page organization and editing performance, finding it challenging to maintain a clear structure. ## Confluence User Reviews Overall Rating 4.5 Ratings Breakdown 5 57% 4 36% 3 7% 2 1% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.3 Customer support 4.3 Functionality 4.4 Michelle C. Verified reviewer Civic & Social Organization 11-50 employees Used daily for less than 6 months Review source Reviewed June 2026 Helpful Collaboration Tool, But Organization Matters 4 Previously 1 My overall experience with Confluence is that it is a useful tool for documentation, collaboration, and keeping shared information in one place. It works best when it is organized well and when users are given clear guidance on how to navigate it. I appreciate the purpose of the platform, but I think the user experience could be simpler and more accessible so people can find what they need without extra confusion. Ratings Breakdown 4 Ease of use Previously 1 3 Value for money Previously 1 4 Customer support Previously 1 3 Functionality Previously 1 Pros: What I like most about Confluence is that it gives people one organized place to keep information, notes, policies, project updates, and shared documents. It helps reduce confusion when multiple people need access to the same information. I also like that it supports collaboration and makes it easier to keep work connected instead of having important details scattered across emails, messages, or separate files. Cons: What I like least about Confluence is that it can feel overwhelming at first. If the workspace is not set up clearly, it can be hard to know where to find things or how information is organized. The learning curve can make it frustrating for everyday users, especially when pages, spaces, permissions, and updates are not explained in plain language. Read More TD Tom D. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed June 2026 Good project documentation software 4 Overall, my experience with Confluence has been very positive. I find it a useful and reliable platform, especially because of how well it integrates with Jira and Jira Service Management. It helps bring documentation, project information, and service-related work together in a way that makes day-to-day use much easier. While the administration side can sometimes feel less intuitive, and the support documentation does not always seem to keep pace with product changes, the quality of support I have received has been excellent and has made a real difference when resolving issues. I feel, with the support we've received from Atlassian, that our subscription is good value for money. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: What I like most about Confluence is how well it integrates with Jira and Jira Service Management. It makes it much easier to keep documentation, project work, and service-related information connected in one place, which helps reduce duplication and keeps everything more organised. I’ve also been really impressed with the support; when I’ve had issues, the help I’ve received has probably been the best I’ve ever experienced from a software provider. Cons: What I like least about Confluence is that the administration side is not always as intuitive as it could be. Some settings and configuration options can take a bit of digging to understand, especially when managing spaces, permissions, or wider system settings. At times, it also feels like product changes move faster than the support documentation, which can make it harder to find up-to-date guidance when trying to resolve an issue or understand a new feature. Reasons for switching to Confluence Integration with Service Management was the primary reason for switching. Read More RB Richard B. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Review source Reviewed June 2026 Our first choice for internal collaboration on documentation 5 It does exactly what it needs to do and does it well. Is stable, represents great value for money and has nearly all the features we need/can be easily customised. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The addition of Rovo AI is a big plus. It is genuinely useful and saves time and effort on several tasks. Cons: Only a minor thing, but sometimes the formatting/layout of pages can be a little limited. But otherwise, nothing of note. Read More VR Verified Reviewer Banking 1001-5000 employees Used daily for less than 2 years Review source Reviewed April 2026 Amazing place to keep your documentations 4 Great overall and amazing place to document stuffs that are critical for your business . Highly recommend Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: I liked the options it gives in form of macros that help me create extremely attractive documents for people to read and refer to Cons: Primarily for me it would be how its permissions of spaces and pages is layed out , a little confusing for anyone starting Reasons for choosing Confluence primarily so that other functions of the org can also use it Read More VR Verified Reviewer Retail 51-200 employees Used daily for more than 2 years Review source Reviewed May 2026 A Life Saver 4 Confluence is an industry-standard documentation tool that makes life easier. I relied massively on the tool when I was a beginner at my company to familiarize myself with the processes. Rovo is changing the entire face of the tool. The company does not have to pay for an internal RAG system, as the company documentation tool itself is incorporating it! Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Its one of the best Softwares available for documentation. The layout is user friendly. The adaptation of internal AI agent ROVO is the best feature so far. users can directly ask the Bot questions without navigating to the exact path of the documentation. The templates are also a massive time saver, they prevent you from staring at a blank white screen. Cons: There are not many cons that I can think of . The search function sometimes is annoying , producing results that are irrelevant. The permission system is actually a time consuming task for the admin eventhough its important for the internal security of the documentations. Read More KA Khyan A. Verified reviewer Computer Software 1001-5000 employees Used weekly for more than 2 years Review source Reviewed May 2026 Great Knowledge Base Tool That Keeps Teams Aligned 4 Overall, my experience with Confluence has been very positive. It became a pretty natural part of the daily workflow, particularly for onboarding, internal documentation, knowledge sharing, and cross-team collaboration. From a SaaS and SDR perspective, having one central place for processes, meeting notes, product information, and shared resources genuinely improved efficiency and made collaboration easier across the business. The file sharing and collaboration side are probably the standout features for me. It reduced a lot of wasted time chasing information and helped keep teams aligned on the same source of truth. The platform itself is stable, accessible, and easy enough to use once you’re familiar with it, although maintaining structure internally is important otherwise workspaces can become messy over time. I can’t comment too heavily on customer support or commercial value as I wasn’t involved in those areas directly, but from an end-user perspective it was a reliable and genuinely useful platform that added real value to the broader SaaS stack. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Confluence is a really solid platform for documenting processes, sharing knowledge, and keeping internal information centralised across teams. From a SaaS and SDR perspective, it worked well for onboarding material, SME notes, process documentation, meeting notes, and internal resources. Having everything in one searchable location made collaboration a lot easier and reduced time wasted chasing information through different systems or folders. The user interface is generally clean and fairly easy to navigate once you’re familiar with the layout. Creating and updating pages is straightforward, and the collaboration side works well with teams contributing in real time. Access and connectivity were also strong. Being cloud-based meant it was easy to jump between desktop and browser without issues, and it integrated naturally into the wider SaaS stack. From a security standpoint, it felt well controlled with permission-based access and visibility settings, which helped keep sensitive documentation restricted to the right teams. Cons: The biggest challenge is that Confluence can become cluttered pretty quickly if there isn’t strong ownership around structure and documentation standards internally. While the interface is generally good, larger spaces can become difficult to navigate over time, especially when outdated pages, duplicate documents, or inconsistent naming conventions start building up. There were occasional performance issues as well, particularly with larger pages or heavily populated spaces where things could load a bit slower depending on internet connection quality. From a features perspective, the flexibility is great, but it can also create inconsistency if teams all build pages differently without governance in place. I can’t really comment too deeply on value for money since I wasn’t involved in procurement or admin decisions, and I didn’t have much interaction with customer support because I never ran into any major issues with the platform itself. Read More SM SAJJAD M. Verified reviewer Health, Wellness and Fitness 51-200 employees Used daily for more than 2 years Review source Reviewed May 2026 Great for Jira users, a bit heavy for simple note-taking. 5 Overall, Confluence provides exceptional value for the money by serving as our company's single source of truth. It has transformed how we create, share, and maintain critical business SOPs. The platform makes file sharing incredibly easy across different teams, and the core features—especially the new AI capabilities—greatly reduce the friction of technical writing. It’s an essential tool for any organization that relies heavily on clear, up-to-date documentation. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The integrated Atlassian Intelligence (AI) features are an absolute game-changer, especially for handling business SOPs. The AI writing improvement tool is fantastic at taking rough drafts and instantly making them look polished, professional, and clear. Additionally, the auto-title feature works beautifully—it scans the content of the SOP and generates a highly accurate, relevant title that matches the subject perfectly. It saves our team a ton of time and keeps our documentation incredibly organized. Cons: While the documentation and AI features are excellent, the search functionality can still be a bit rigid if you don't know the exact keywords of an older document. Also, if you don't establish a strict page hierarchy early on, the file-sharing and space structures can become cluttered quickly. Read More BR Brendan R. Verified reviewer Computer Hardware 51-200 employees Used daily for more than 2 years Review source Reviewed June 2026 The essential single source of truth for team knowledge 5 Confluence is an essential tool if you want to keep your company's knowledge accessible. It’s moved well beyond simple document storage, and the integration with tools like Jira is a massive productivity booster for our development and product teams. It definitely takes some discipline to keep things organized, but the clarity and transparency it provides are well worth the effort. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Confluence is essentially the brain of our organization. It’s incredibly powerful for keeping our documentation, meeting notes, and project plans in one central, searchable place. I love how easy it is to create dynamic pages and collaborate in real-time; it has really helped us break down information silos between different teams. Cons: It can become a bit of a 'digital graveyard' if you don't have strict standards for page structure and naming conventions early on. It can get cluttered very quickly, and sometimes navigating large spaces—especially when searching for older documents—can feel a bit rigid if you don't know the exact keywords. Read More MM Monicah M. Verified reviewer Construction 11-50 employees Used daily for less than 2 years Review source Reviewed June 2026 Honest perspective with Team collaboration with project documentation & Content editing. 5 Great adulation with it's smooth content editing and seamless team collaboration with project documentation. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I really adore it for smooth content editing and seamless team collaboration with project documentation. Cons: Great for smooth content editing and seamless team collaboration with project documentation with intuitive user interface, Read More Craig M. Verified reviewer Leisure, Travel & Tourism 501-1000 employees Used monthly for less than 2 years Review source Reviewed June 2026 Centralized Knowledge Management for Zoo Operations and Projects 4 My overall experience with Confluence has been very positive. It has improved knowledge sharing, streamlined documentation management, and enhanced collaboration between departments, helping support both daily operations and long-term projects across the zoo. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: Confluence provided a central location for documenting processes, project plans, maintenance procedures, and operational knowledge across our large zoo. It made collaboration easy by allowing teams to create, share, and update information in real time, ensuring everyone had access to the latest documentation. Cons: Finding information can sometimes be challenging when spaces and pages are not well organized, and new users may need time to become familiar with the platform's structure. Read More Showing 1 - 10 of 3693 Reviews [See All Reviews](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) ## Confluence FAQs - What is Confluence best for? Confluence is designed to provide a single source of truth (SSoT) workspace for project teams to share meeting notes and project updates. It enhances communication and collaboration between team members through file sharing, knowledge management, and task assignment and monitoring. - Is Confluence a CRM tool? No, Confluence is not a dedicated CRM tool. However, when properly integrated with CRM applications, Confluence can augment a CRM system. For example, Atlassian, the developer of Confluence, has a native CRM for Confluence. Optionally, linking a JIRA project with a Confluence workplace essentially creates a CRM system. - Is Confluence free to use? Confluence has a forever-free version for teams of up to 10 users. However, the free version limits users from customizing permissions. For teams of 11 and up, you'd have to subscribe to either the Standard, Premium, or Enterprise plan. These plans are billed per user, per month. - Is Confluence an agile tool? While Confluence has many characteristics of an agile tool, it does not meet every requirement. Therefore, many feel that Confluence should be integrated with another tool, such as JIRA, Asana, Trello, or Monday.com, to create a more agile environment. ## Confluence Popular Comparisons [Google Drive vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/google-drive/)[Google Workspace vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/google-workspace/)[OneDrive vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/microsoft-onedrive/)[Microsoft 365 vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/microsoft-365/)[Microsoft SharePoint vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/microsoft-sharepoint/)[Dropbox Business vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/dropbox/)[Box vs Confluence](https://www.softwareadvice.com/cms/box-profile/vs/confluence/)[Connecteam vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/connecteam/)[monday.com vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/monday-com/)[Notion vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/notion/)[Wrike vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/wrike/)[Microsoft OneNote vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/onenote/)[Bitrix24 vs Confluence](https://www.softwareadvice.com/nonprofit/bitrix24-profile/vs/confluence/)[Asana vs Confluence](https://www.softwareadvice.com/project-management/asana-profile/vs/confluence/)[Jira vs Confluence](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/confluence/)[ClickUp vs Confluence](https://www.softwareadvice.com/project-management/clickup-profile/vs/confluence/)[Miro vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/miro/) [Compare All Alternatives](https://www.softwareadvice.com/project-management/confluence-profile/alternatives/) Stuck Between Options? 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