Confluence

Confluence

RATING:

4.44

(2550)

About Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves. Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a central location. Confluence's ...

Confluence Pricing

Confluence offers flexible pricing. $0 for teams up to 10 Standard: $5.50 per user/month Premium: $10.50 per user/month

Starting price: 

$5.50 per month

Free trial: 

Not Available

Free version: 

Available

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Confluence Reviews

Overall Rating

4.44

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 2,466 reviews

Chris

Company size: 51 - 200 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

November 2020

Great way to share content and track project goals and outcomes

User Profile

John

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

Our knowledge base

We were having problems to share information, and some users were not getting the right information. Knowing that we have a tool for information sharing like Confluence, we create a plan to start documenting all our processes, and now they are available across the company.

Pros

It is very useful to share all our documentation and knowledge base. All the users are now able to get updated information, and can share any documentation with the team.

Cons

It can become a bit slow sometimes, causing the pages to take longer to load and look for information.

Reasons for choosing Confluence

It was the better option for our company, thinking on how robust is the tool.

Reasons for switching to Confluence

We were looking for a better documentation and information sharing tool

Amit

Company size: 1 employee

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

For best documentation management and kb

Beyond the initial getting use to period, this is a easy, robust and professional tool and must for all IT teams. With integration to other agile processes and quick documentation this makes it a MUST have tool.

Pros

Excellent interface, regular updates and keeping up with industry changes. Considering wide spread use of the software, often it reduces training time for new starters

Cons

It will be lovely to see some of form of article review date (or expiry date) and with that some automation to notify original publisher to review it.

Reasons for choosing Confluence

Initially, for it's integration with JIRA but soon realised it's more than just a tag along software and has it's own benefits.

Petar

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

July 2022

Easy to use Knowledge Base

A great tool for our team to organize their knowledge and collaborate.

Pros

Ease of use Good UI/UX SaaS Stable product

Cons

Most of the advanced features are available only as paid plugins, so the cost can ramp up pretty quickly.

Reasons for choosing Confluence

Other alternatives we considered were to use markdown files in git or MS OneDrive with Word. While we use those 2 products for other purposes, Confluence remains the easiest one for creating, updating and searching a knowledge base.

Anonymous

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

FUNCTIONALITY

4

November 2022

A good product for knowledge management

It is good, sometimes looks very intimidating to a new user. Could have been better but no major complaints if you start using it.

Pros

The directory structure in which documents can be stored makes it very intuitive to understand the documentation.

Cons

Editor could have been better. Something like Notion has a very good editor with very intuitive user experience and support for lot of things using a simple slash command.

Reasons for switching to Confluence

I was using Notion in personal capacity but company was using conflunce for a long time. So had to switch to that.

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