--- title: "Confluence Software Overview 2026 - Features & Pricing" description: "Review of Confluence Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/cms/confluence-profile/" page_type: "product" language: "en" publication_date: "2026-11-01" --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / Confluence Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/project-management/confluence-profile/reviews/)[Alternatives](https://www.softwareadvice.com/project-management/confluence-profile/alternatives/) # Confluence Review From $5.42-$10.44/month Free version 7-day free trial 5 plans Updated November 1, 2026 Written by [Sabrina Khoulalène](https://www.softwareadvice.com/resources/author/sabrina-khoulalene/) Content Analyst Edited by [Parul Sharma](https://www.softwareadvice.com/resources/author/parul-sharma/) Editor Wondering if Confluence is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Confluence 4.5 [(3722)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) FrontRunner 2026 Pros: - Team collaboration - Knowledge base creation Cons: - Slow performance - Search functionality issues Pricing Starting at $5.42 per user per month ### What is Confluence: Confluence is a project management workspace that focuses on collaboration and teamwork. It is available as cloud-based or can be deployed on-premise. Features include file sharing and centralized access for data and content with security access permissions. It also allows management to assign and monitor tasks. ### Why we like Confluence: Confluence offers scalable pricing plans, starting with a free version for up to 10 users. It has earned [an overall rating of 4.5 out of five stars](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) for ease of use, customer support, value for money, and functionality. It integrates with other platforms, such as Slack or JIRA, linking a project from another app to a Confluence workspace. Confluence's permission controls provide security for confidential data. ### Who should use Confluence: Confluence can be a versatile tool for management teams, development teams, HR teams, and marketing teams. Its free version is for teams of up to 10 users. Three paid plans, Standard, Premium, and Enterprise, are available for larger project teams. [Thirty-two percent](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) of all verified reviews on Capterra come from companies with between 11 and 200 employees, which speaks to Confluence's utility for a range of company sizes. Do you work for Confluence? [Manage this product listing](https://www.g2.com/products/confluence/claim_requests/new?auto=true) Wondering if Confluence is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## Confluence User Interface ## Popular Confluence Alternatives Main Product Confluence 4.5 [(3726)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.28Value for money - 4.28Customer support - 4.37Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(87167)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.71Value for money - 4.34Customer support - 4.54Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/) 4.6 [(14183)](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.33Value for money - 4.26Customer support - 4.61Functionality Pricing Starting at $6.00 per month Get Price Alternative Product [Microsoft SharePoint](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/) 4.4 [(5472)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.23Value for money - 4.13Customer support - 4.27Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Dropbox](https://www.softwareadvice.com/file-sharing/dropbox-profile/) 4.5 [(21718)](https://www.softwareadvice.com/file-sharing/dropbox-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.32Value for money - 4.26Customer support - 4.44Functionality Pricing Starting at $11.99 per month Get Price Alternative Product [Box](https://www.softwareadvice.com/cms/box-profile/) 4.4 [(5658)](https://www.softwareadvice.com/cms/box-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.31Value for money - 4.25Customer support - 4.37Functionality Pricing Starting at $20.00 per month Get Price ## Confluence Overview Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information. In today’s fast-paced work environment, organizations are overwhelmed by disconnected tools and scattered content, making it difficult for teams to find what they need and make informed decisions. Confluence addresses this challenge by serving as a central hub where knowledge is not only captured but actively powers work across the company. With Confluence, teams can create and share content in a variety of formats, including pages, live documents, whiteboa... rds, and databases, enabling seamless collaboration throughout the entire lifecycle of work. The platform’s open-by-default approach breaks down silos, ensuring that information flows freely and is accessible to everyone who needs it, while still allowing for security controls where necessary. Confluence enables managers to proactively surface relevant knowledge through advanced search and AI-driven recommendations. Teams can stay ahead of the curve, uncover insights, and make smarter decisions. Deep integrations with tools, such as Jira and Loom, as well as a rich ecosystem of third-party apps, connect knowledge directly to the work teams are doing, reducing context switching and streamlining workflows. Automations and AI agents further enhance productivity by minimizing repetitive tasks and scaling knowledge sharing across the organization. Whether brainstorming on a whiteboard, documenting a project, or aligning work to company goals, Confluence brings teams together to create, iterate, and drive impact. ## Confluence Pricing and Plans Confluence has five plans. Free is free. Standard is $5.42/user/mo billed monthly. Premium is $10.44/user/mo billed monthly. Enterprise and Data Center are custom-priced. Free version7-day free trial Free $0.00 Free forever The Free Cloud plan is for small teams to document project decisions and information. It's free forever and includes page insights, structured page tree, bulk archive pages and more.… Free plan includes: - Up to 10 Users - Unlimited Pages - Unlimited Spaces - Templates for Marketing, Product, Program Management and More - Up to 3 Active Whiteboards Per User - Support for Apps and Integrations - Support from Atlassian Community - Up to 2 GB File Storage Standard $5.42 per user, per month Also available at $15,500 per year for 201-300 users. The Standard plan is for growing teams to share and collaborate knowledge it provides page space permissions, archiving, page insights and all other features from the free plan.… Standard plan includes: - Announcement Banner - Admin Insights - Sandbox - Unlimited Users - 9/5 Regional Support - 250 GB of Storage - Page Permissions - External Collaboration Premium $10.44 per user, per month Also available at $29,175 per year for 201-300 users. The Premium plan is for organizations to scale with advanced content controls. It offers analytics, inspect permissions, bulk archive pages and all other features from the basic plans.… Premium plan includes: - AI-powered Creation and Collaboration - Per User Automation Limits (1000 per month) - Unlimited Whiteboards - Admin Controls and Insights - Unlimited Storage - 24/7 Support for Critical Issues - 99.9% Uptime SLA Enterprise Custom Quote Available Custom pricing. Please contact vendor for more information. Enterprise plan includes: - 99.95% Uptime SLA - 24/7 Support for All Issues - Multiple Instances (up to 150) - Unlimited Automations - Enterprise-grade Identity and Access Management - Advanced Admin Controls and Security - Cross-product Insights with Atlassian Analytics and Data Lake Data Center Custom Quote Available Data Center Plan is intended for teams that require a self-managed solution which includes environment control, active/active clustering for high availability and more. Pricing ranges between 500 to 40,001+ users.… Data Center plan includes: - Project and Issue Archiving for Improved Performance - Atlassian-Supported Disaster Recovery - SAML 2.0 and Openid Connect Support - Optimized for AWS or Azure Deployment - Annual Term License + Maintenance - Complete Control of Your Environment - Active Clustering for High Availability Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Confluence's Pricing Plans Confluence, a popular collaboration and knowledge management platform, offers various pricing plans to suit different team sizes and requirements. We've analyzed each plan in detail to help you determine which one aligns best with your organization's needs. From the Free plan for small teams to the Enterprise plan for large corporations, Confluence provides a scalable solution for every budget. In this article, we'll explore the key features... , benefits, and limitations of each pricing tier, empowering you to make an informed decision for your team. \*\*Free Plan\*\* Confluence's Free Plan is perfect for small teams just starting out with collaboration software. It supports up to 10 users and offers a generous set of features, including unlimited pages and spaces, up to three active whiteboard users, and a starter pack of automation rules. While external collaboration and advanced permissions are not included, the Free Plan provides ample room for growth with up to 2GB of file storage. \*\*Pros:\*\* - \*\*Budget-friendly:\*\* No cost for small teams to get started with a powerful collaboration tool. - \*\*Ample space for content:\*\* Create unlimited pages and spaces to organize your team's knowledge. - \*\*Extensible with apps:\*\* Enhance functionality with various apps and integrations. \*\*Cons:\*\* - \*\*Limited users:\*\* Supports only up to 10 users, which businesses may quickly outgrow. - \*\*No external collaboration:\*\* Guests cannot be invited to contribute or view content. - \*\*Basic feature set:\*\* Advanced features, such as page permissions and extensive automation are not included. \*\*Standard Plan\*\* The Standard Plan offers additional capabilities for growing teams at a reasonable price of $5.16 per user per month (when billed monthly). It builds upon the Free Plan with features, such as external collaboration for up to 5 guests per paid user, page-level permissions for granular control, and an increased automation rule limit of 100 runs per month. The Standard Plan also significantly expands storage to 250GB and provides customer support during business hours. \*\*Pros:\*\* - \*\*Affordable scaling:\*\* Reasonable per-user pricing allows teams to grow without breaking the bank. - \*\*Secure collaboration:\*\* Invite external partners to contribute while maintaining control over page access. - \*\*Ample automation:\*\* Automate more processes with a higher monthly rule limit. \*\*Cons:\*\* - \*\*Limited whiteboarding:\*\* Still limited to 3 active whiteboards per user. - \*\*No 24/7 support:\*\* Customer support is only available during business hours. \*\*Premium Plan\*\* For organizations seeking the full power of Confluence, the Premium Plan offers advanced features and unlimited potential at $9.73 per user per month. It introduces AI-powered knowledge management, dynamic intranet capabilities, and unlimited whiteboards for visual collaboration. Automation rules are vastly expanded to 1,000 runs per user monthly, and storage becomes unlimited. The Premium Plan also includes 24/7 support for critical issues and a 99.9% uptime SLA. \*\*Pros:\*\* - \*\*AI-assisted knowledge management:\*\* Intelligent features help surface and organize information. - \*\*Unlimited whiteboarding:\*\* The digital whiteboard feature helps users collaborate visually to brainstorm, plan, and act on targets. - \*\*Extensive automation:\*\* Automate complex workflows with a generous rule allowance. \*\*Cons:\*\* - \*\*Higher cost:\*\* Per user price may be steep for larger organizations. \*\*Enterprise Plan\*\* The Enterprise Plan is tailored for large-scale deployments with the most demanding requirements. Pricing is customized based on the organization's specific needs. It includes everything from the Premium Plan plus advanced analytics, enhanced security controls, and enterprise-grade identity management. The Enterprise Plan supports unlimited automation and up to 150 sites, backed by 24/7 support for all issues and a 99.95% uptime SLA. \*\*Pros:\*\* - \*\*Organization-wide insights:\*\* Cross-product analytics provide a high-level view of usage and trends. - \*\*Robust security:\*\* Advanced controls and identity management ensure data protection. - \*\*High availability:\*\* Industry-leading uptime SLA keeps Confluence reliably accessible. \*\*Cons:\*\* - \*\*Pricing not public:\*\* Requires contacting sales for a customized quote. - \*\*Complex deployment:\*\* May necessitate significant planning and resources to roll out at scale. \*\*Conclusion\*\* After analyzing the pricing plans offered by Confluence, it's evident that the platform provides a range of options designed to cater to organizations of various sizes and with different collaboration needs. - \*\*For startups and small teams:\*\* The Free Plan is an excellent starting point, offering essential features at no cost. However, as the team grows and requirements expand, the Standard Plan becomes a more viable option, providing additional functionality and storage at a reasonable per user price. - \*\*For established businesses and enterprises:\*\* The Premium and Enterprise plans offer the most comprehensive set of features, including advanced analytics, enhanced security, and unlimited automation. These plans are tailored for organizations with larger teams, complex collaboration requirements, and strict data governance needs. When selecting a plan, organizations should carefully assess their team size, collaboration needs, storage requirements, and budget. By aligning these factors with the appropriate pricing tier, businesses can ensure they have the right tools to foster productivity, innovation, and growth. It's also crucial to consider future scalability and choose a plan that can accommodate the organization's evolving needs. ### How does Confluence pricing compare to alternatives? Confluence's starting price is $5.42/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Confluence4.5[(3,722)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) | $5.42 /user/mo | Available | Available | 4.3 | | [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/)4.7[(87,167)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) | $7.00 /user/mo | Available | Not available | 4.7 | | [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/)4.6[(14,183)](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/) | $6.00 /user/mo | Available | Not available | 4.3 | | [Microsoft SharePoint](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/)4.4[(5,472)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) | $5.00 /user/mo | Available | Not available | 4.2 | | [Dropbox](https://www.softwareadvice.com/file-sharing/dropbox-profile/)4.5[(21,718)](https://www.softwareadvice.com/file-sharing/dropbox-profile/reviews/) | $11.99 /mo | Available | Available | 4.3 | Confluence4.5[(3,722)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) * * * Starting price $5.42 /user/mo Free trial Available Free version Available Value For Money 4.3 - [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/)4.7[(87,167)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) * * * Starting price $7.00 /user/mo Free trial Available Free version Not available Value For Money 4.7 - [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/)4.6[(14,183)](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/) * * * Starting price $6.00 /user/mo Free trial Available Free version Not available Value For Money 4.3 - [Microsoft SharePoint](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/)4.4[(5,472)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) * * * Starting price $5.00 /user/mo Free trial Available Free version Not available Value For Money 4.2 - [Dropbox](https://www.softwareadvice.com/file-sharing/dropbox-profile/)4.5[(21,718)](https://www.softwareadvice.com/file-sharing/dropbox-profile/reviews/) * * * Starting price $11.99 /mo Free trial Available Free version Available Value For Money 4.3 ## Confluence Features Drawn from insights across 3722 verified reviews, we've outlined Confluence's best and worst rated features and how they stack up against the average rating. Confluence's score Category average Confluence's Best Rated Features Document Review 4.86 3.74 category average Documentation Management 4.77 4.73 category average Real Time Editing 4.71 4.40 category average Confluence's Worst Rated Features Idea Ranking 3.88 4.51 category average Email Management 3.91 3.89 category average Discussions/Forums 3.92 3.68 category average - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of Confluence Activity Dashboard Activity Tracking Alerts/Notifications API Archiving & Retention Assignment Management Audio File Management Audit Trail Blogs Brainstorming Brand Guidelines Calendar Management Change Management Checklists Communication Management Content Creation Content Publishing Options Customizable Branding Customizable Templates Dashboard Data Security Diagramming Digital Asset Management Documentation Management Document Capture Document Classification Document Generation Document Review Document Storage Drag & Drop Due Date Tracking Email Management Feedback Management File Conversion File Management File Sharing Filtering For the IT sector Full Text Search Gamification Gantt/Timeline View Goal Management Goal Setting/Tracking Idea Management Idea Ranking Ideation Indexing Information Governance Innovation Management Knowledge Base Management Knowledge Management Marketing Calendar Meeting Management @mentions Milestone Tracking Mind Maps Mobile Access Mobile App Monitoring Multiple Projects Planning Tools Portfolio Management Pre-built Templates Prioritization Process Management Productivity Tools Product Lifecycle Management Product Roadmapping Progress Tracking Projections Project Management Project Planning Project Planning/Scheduling Project Tracking Real-Time Chat Real-Time Data Real Time Editing Real-Time Notifications Real-Time Updates Release Planning Reporting/Analytics Reporting/Project Tracking Reporting & Statistics Requirements Management Resource Management Rich Text Editor Risk Management Role-Based Permissions Search/Filter Single Sign On Stakeholder Defined Attributes Status Tracking Strategic Planning Surveys & Feedback Tagging Task Management Task Progress Tracking Team Collaboration Team Management Template Management Templates Third-Party Integrations Time & Expense Tracking Traceability Transcripts/Chat History Unified Directory User Management Version Control Visualization Whiteboard Widgets Wiki Workflow Automation Workflow Management WYSIWYG Editor ## Confluence Integrations Based on 3722 verified reviews, we've identified products most frequently integrated withConfluence. Bitbucket Integration rated 4.6 from 44 reviews Lucidchart Integration rated 4.4 from 28 reviews draw.io Integration rated 4.5 from 25 reviews GitHub Integration rated 4.2 from 22 reviews Microsoft SharePoint Integration rated 4.3 from 21 reviews Trello Integration rated 4.7 from 21 reviews See all 60 integrations ## Confluence Key Sentiments We analyzed 3722 verified reviews for Confluence to find out what actual users really think. Most Positive Sentiments Team collaboration 78% Positive 18% Neutral 4% Negative Users find Confluence invaluable for enhancing team collaboration and productivity. They appreciate its ability to facilitate knowledge sharing, project management, and seamless integration with other tools. Reviewers highlight features, such as real-time editing, version control, and powerful search functionality as key to streamlining workflows and fostering creativity. Documentation management 68% Positive 27% Neutral 5% Negative Reviewers value Confluence for centralizing documentation and integrating seamlessly with Jira. They find it effective to maintain a centralized repository, which improves organizational efficiency and communication. Users also appreciate its templates and ease of use for creating and managing documentation across teams. Document management 56% Positive 33% Neutral 11% Negative Users appreciate Confluence for its centralized document storage and management capabilities. They find it beneficial for creating, organizing, and accessing documents in one place. Reviewers also highlight its professional enterprise-level document management features, which enhance productivity and collaboration. Least Positive Sentiments Search functionality 39% Positive 23% Neutral 38% Negative Users appreciate Confluence's powerful search functionality for quickly finding relevant information. They value the ability to search for content easily and the advanced search options available. However, reviewers often find the search performance lacking, with issues in finding specific content and the need for better filtering options. Editing tools 40% Positive 31% Neutral 29% Negative Users value Confluence's real-time collaboration and user-friendly interface for document editing. They appreciate the ability to edit documents simultaneously with team members, which enhances efficiency. However, reviewers note issues with editing performance, such as slow response times and difficulties with real-time collaboration. Page creation 40% Positive 31% Neutral 30% Negative Reviewers appreciate Confluence's flexibility in content creation, allowing for various formats and customizable templates. They find it easy to create and organize pages, which enhances documentation and collaboration. However, users sometimes struggle with page organization and editing performance, finding it challenging to maintain a clear structure. ## Confluence User Reviews ## Confluence customer ratings - Overall rating: 4.5/5 - Total reviews: 3,722 ### Rating distribution - 5 stars: 2,104 reviews (57%) - 4 stars: 1,338 reviews (36%) - 3 stars: 246 reviews (7%) - 2 stars: 31 reviews (1%) - 1 star: 3 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.3/5 - Customer support: 4.3/5 - Functionality: 4.4/5 --- ### Converge your team with Confluence - Overall rating: 5/5 - Reviewer: Zachariah B. - Industry: Construction - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using Confluence to start and finish a project showed the real value for money as our team saw a return in time and organization. The file sharing and file conversion tools made every task between the team expedient during the work process, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Confluence works perfectly in supplying the features one needs to bring together a team to work on any project from start to finish. The ease of use shows initiating a project idea, and from there the concise organization of the A.I. can also assist in streamlining any work pipeline. #### Cons Using Confluece I never encountered any bugs and issues, the software performs great and the customer support guides are useful for clarifying key tools within the software. --- ### A Reliable Knowledge Hub with Room for Refinement - Overall rating: 4/5 - Reviewer: Lukas A. - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Confluence was quite positive. It provided an orderly home for campaign plans, operating procedures, tracking guidance, and cross-functional decisions. However, finding current material became harder as content accumulated, and tables or exports often required additional cleanup. Overall, Confluence was a dependable collaboration and knowledge-sharing platform, which is why I'm comfortable with a 4/5 rating. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Confluence was its ability to turn scattered institutional knowledge into a structured resource for the entire team. It gave us one place where we were able to maintain campaign briefs, account-specific requirements, measurement protocols, and creative guidelines instead of distributing that information across various apps, messages, and files. The page templates and version history encouraged consistency, while its editing features made it easier to keep track of and preserve important decisions. Although navigation became more difficult as the workspace grew, Confluence was highly effective at creating a reliable source of truth for recurring processes and work that was cross-functional in nature. #### Cons What I liked least about Confluence was how difficult it became to navigate as documentation expanded. More than once, Search surfaced outdated pages, while copying tables from Excel or Google Sheets regularly created formatting issues. PDF and Word exports also handled complex layouts poorly, making Confluence less suitable for polished client deliverables despite its aforementioned strength as an internal knowledge base. --- ### Useful for Team Documentation, but Room for Improvement - Overall rating: 3/5 - Reviewer: Jonathan K. - Industry: Insurance - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Confluence has been average. It’s useful for organizing documentation and sharing information across a team, but the interface can be confusing at times, and some features take getting used to. It does what it needs to do, but I think the user experience and customer support could be improved. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Confluence is useful for keeping documentation, project notes, and team information in one place. I like that multiple people can contribute and share knowledge, making it easier to keep everyone on the same page without relying on endless email threads. #### Cons The interface can feel cluttered, and finding specific settings or organizing pages isn’t always as intuitive as it should be. There’s also a learning curve for new users, and some features feel more complicated than necessary. Customer support could be more responsive, too. --- ### What You Ought to Comprehend About Confluence Prior to Purchase - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Real-time live editing with cursors, page comments, @mention and tasks boost collaboration across all business units in my organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With Confluence, I am able to document my organization’s work. Collaborative editing and real-time co-authoring centralize discussions across all departments in one page. #### Cons I can’t complain because I integrated Confluence with both Jira & Atlassian ecosystems which makes it easy now to access live tickets with status, auto-updates to when they are done. --- ### Improved Version with better progress in AI ROVO - Overall rating: 4/5 - Reviewer: Kiran R. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Confluence has been our go-to document publication to maintain our latest product user stories. The AI ROVO has been enhanced in a positive manner and we expect more from it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The usage of Rovo is more than it was previously. The different elements that are present now such as decision doc, team progress reports and Templates offer customized documentation in line with the activity that is being conducted. We have made full use of the JIRA board to track the User story progress and its appropriate statuses (On track/ At risk/ blocked). #### Cons The issues of slowness when a lengthy document is published with diagrams and flowcharts still continues. Moreover, the copy paste of image needs a bit of improvement. --- ### Links smoothly with Jira, great for documentation relating to Jira tickets - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Generally good overall, use it frequently, it is a good standard place to put documentation for the whole team to see, especially when it is relating to tickets in Jira #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Nice that it links in with Jira so smoothly, showing ticket names just from adding the links, and has good ui when it comes to writing documentation #### Cons the list of files on left hand side of the page when looking at a document can get a bit cluttered or hard to find files within. --- ### Great for knowledge bases - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Confluence is my go to tool for maintaining the company knowledge base and all of my project documents, test results, etc. tied back to my JIRA project. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to use and add content to. It also ties into JIRA nicely and is great for a knowledgeable and place for all your project artifacts. #### Cons The thing I like least about Confluence is exporting a large amount of content out of Confluence is kind of a pain. --- ### Confluence keeps technical documentation and system specs organized - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Confluence offers strong ease of use for technical documentation and good value for money. When workspace permissions acted up, customer support helped resolve access fast. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Linking technical spec pages directly to Jira issues works well. Key features like inline file sharing and pdf file conversion make architecture reviews simple for engineering teams. #### Cons The rich text editor occasionally formats code blocks incorrectly, introducing formatting bugs and issues when copying shell commands into runbooks. --- ### All the knowledge, in one place - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Absolutely great experience, one of the most useful tools we introduced and will surely propose it in any new job. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros All the company's knowledge in one place. We use it for training and guidebooks in order to store every process. Absolutely user friendly and very easy to organize each space as you prefer. There are several types of page customization based on your needs with the possibility to upload also files under a certain limit. Never experienced any major bug or issue. #### Cons AI features can be improved, even though is not too important for us at the moment. Also size limit of the files is a bit strict but it depends on the needs. Search of the pages can be easier. --- ### My central space for HR information - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 201-500 employees - Product usage: 3-5 years · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Useful for documenting HR procedures, easy organization of internal information, collaborative editing, practical knowledge base, helps me centralize policies and administrative documents, useful for sharing information with colleagues. #### Cons Pages can become difficult to navigate when there is too much information, creating a good structure requires time, some features take time to learn, and poorly organized spaces can quickly become confusing. --- Showing 1 - 10 of 3722 Reviews [See All Reviews](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) ## Confluence FAQs - What is Confluence best for? Confluence is designed to provide a single source of truth (SSoT) workspace for project teams to share meeting notes and project updates. It enhances communication and collaboration between team members through file sharing, knowledge management, and task assignment and monitoring. - Is Confluence a CRM tool? No, Confluence is not a dedicated CRM tool. However, when properly integrated with CRM applications, Confluence can augment a CRM system. For example, Atlassian, the developer of Confluence, has a native CRM for Confluence. Optionally, linking a JIRA project with a Confluence workplace essentially creates a CRM system. - Is Confluence free to use? Confluence has a forever-free version for teams of up to 10 users. However, the free version limits users from customizing permissions. For teams of 11 and up, you'd have to subscribe to either the Standard, Premium, or Enterprise plan. These plans are billed per user, per month. - Is Confluence an agile tool? While Confluence has many characteristics of an agile tool, it does not meet every requirement. Therefore, many feel that Confluence should be integrated with another tool, such as JIRA, Asana, Trello, or Monday.com, to create a more agile environment. ## Confluence Popular Comparisons [Google Workspace vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/google-workspace/)[Microsoft 365 vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/microsoft-365/)[Microsoft SharePoint vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/microsoft-sharepoint/)[Dropbox vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/dropbox/)[Box vs Confluence](https://www.softwareadvice.com/cms/box-profile/vs/confluence/)[monday AI Work Platform vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/monday-com/)[Connecteam vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/connecteam/)[Notion vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/notion/)[Wrike vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/wrike/)[Bitrix24 vs Confluence](https://www.softwareadvice.com/nonprofit/bitrix24-profile/vs/confluence/)[Microsoft OneNote vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/onenote/)[Asana vs Confluence](https://www.softwareadvice.com/project-management/asana-profile/vs/confluence/)[ClickUp vs Confluence](https://www.softwareadvice.com/project-management/clickup-profile/vs/confluence/)[Jira vs Confluence](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/confluence/)[Trello vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/trello/)[Miro vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/miro/)[Aha! vs Confluence](https://www.softwareadvice.com/help-desk/aha-profile/vs/confluence/) [Compare All Alternatives](https://www.softwareadvice.com/project-management/confluence-profile/alternatives/) Stuck Between Options? Our experts can help you compare Confluence with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice