# Confluence Software Overview 2026 - Features & Pricing > Review of Confluence Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/cms/confluence-profile --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / Confluence Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/project-management/confluence-profile/reviews/)[Alternatives](https://www.softwareadvice.com/project-management/confluence-profile/alternatives/) # Confluence 2026: Benefits, Features & Pricing Updated June 4, 2026 Written by [Sabrina Khoulalène](https://www.softwareadvice.com/resources/author/sabrina-khoulalene/) Content Analyst Edited by [Parul Sharma](https://www.softwareadvice.com/resources/author/parul-sharma/) Editor Wondering if Confluence is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Confluence 4.5 [(3686)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Pros: - Team collaboration - Knowledge base creation Cons: - Slow performance - Search functionality issues Pricing Starting at $5.42 per month ### What is Confluence: Confluence is a project management workspace that focuses on collaboration and teamwork. It is available as cloud-based or can be deployed on-premise. Features include file sharing and centralized access for data and content with security access permissions. It also allows management to assign and monitor tasks. ### Why we like Confluence: Confluence offers scalable pricing plans, starting with a free version for up to 10 users. It has earned [an overall rating of 4.5 out of five stars](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) for ease of use, customer support, value for money, and functionality. It integrates with other platforms, such as Slack or JIRA, linking a project from another app to a Confluence workspace. Confluence's permission controls provide security for confidential data. ### Who should use Confluence: Confluence can be a versatile tool for management teams, development teams, HR teams, and marketing teams. Its free version is for teams of up to 10 users. Three paid plans, Standard, Premium, and Enterprise, are available for larger project teams. [Thirty-two percent](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) of all verified reviews on Capterra come from companies with between 11 and 200 employees, which speaks to Confluence's utility for a range of company sizes. Wondering if Confluence is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## Confluence User Interface ## Popular Confluence Alternatives Main Product Confluence 4.5 [(3686)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.28Value for money - 4.28Customer support - 4.36Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Google Drive](https://www.softwareadvice.com/cms/google-drive-profile/) 4.8 [(28509)](https://www.softwareadvice.com/cms/google-drive-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.72Value for money - 4.39Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(17582)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.59Value for money - 4.27Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [OneDrive](https://www.softwareadvice.com/cms/microsoft-onedrive-profile/) 4.5 [(12730)](https://www.softwareadvice.com/cms/microsoft-onedrive-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.37Value for money - 4.21Customer support - 4.37Functionality Pricing Starting at $1.99 per month Get Price Alternative Product [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/) 4.6 [(14099)](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.34Value for money - 4.26Customer support - 4.61Functionality Pricing Starting at $6.00 per month Get Price Alternative Product [Microsoft SharePoint](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/) 4.4 [(5437)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.23Value for money - 4.13Customer support - 4.27Functionality Pricing Starting at $5.00 per month Get Price ## Confluence Overview Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information. In today’s fast-paced work environment, organizations are overwhelmed by disconnected tools and scattered content, making it difficult for teams to find what they need and make informed decisions. Confluence addresses this challenge by serving as a central hub where knowledge is not only captured but actively powers work across the company. With Confluence, teams can create and share content in a variety of formats, including pages, live documents, whiteboa... rds, and databases, enabling seamless collaboration throughout the entire lifecycle of work. The platform’s open-by-default approach breaks down silos, ensuring that information flows freely and is accessible to everyone who needs it, while still allowing for security controls where necessary. Confluence enables managers to proactively surface relevant knowledge through advanced search and AI-driven recommendations. Teams can stay ahead of the curve, uncover insights, and make smarter decisions. Deep integrations with tools, such as Jira and Loom, as well as a rich ecosystem of third-party apps, connect knowledge directly to the work teams are doing, reducing context switching and streamlining workflows. Automations and AI agents further enhance productivity by minimizing repetitive tasks and scaling knowledge sharing across the organization. Whether brainstorming on a whiteboard, documenting a project, or aligning work to company goals, Confluence brings teams together to create, iterate, and drive impact. ## Confluence Pricing and Plans Starting price: $5.42 per month Free Trial Free Version Free $0.00 per month Plan includes: - Up to 10 Users - Unlimited Pages - Unlimited Spaces - Templates for Marketing, Product, Program Management and More - Up to 3 Active Whiteboards Per User - Support for Apps and Integrations - Support from Atlassian Community - Up to 2 GB File Storage Standard $5.42 per user, per month Plan includes: - External Collaboration - Page Permissions - 250 GB of Storage - 9/5 Regional Support - Unlimited Users - Sandbox - Admin Insights - Announcement Banner Premium $10.44 per user, per month Plan includes: - AI-powered Creation and Collaboration - Per User Automation Limits (1000 per month) - Unlimited Whiteboards - Admin Controls and Insights - Unlimited Storage - 24/7 Support for Critical Issues - 99.9% Uptime SLA Enterprise Pricing available upon request Plan includes: - Cross-product Insights with Atlassian Analytics and Data Lake - Advanced Admin Controls and Security - Enterprise-grade Identity and Access Management - Unlimited Automations - Multiple Instances (up to 150) - 24/7 Support for All Issues - 99.95% Uptime SLA Data Center Pricing available upon request Plan includes: - Complete Control of Your Environment - Active Clustering for High Availability - Annual Term License + Maintenance - Optimized for AWS or Azure Deployment - SAML 2.0 and Openid Connect Support - Atlassian-Supported Disaster Recovery - Project and Issue Archiving for Improved Performance Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Confluence's Pricing Plans Confluence, a popular collaboration and knowledge management platform, offers various pricing plans to suit different team sizes and requirements. We've analyzed each plan in detail to help you determine which one aligns best with your organization's needs. From the Free plan for small teams to the Enterprise plan for large corporations, Confluence provides a scalable solution for every budget. In this article, we'll explore the key features... , benefits, and limitations of each pricing tier, empowering you to make an informed decision for your team. \*\*Free Plan\*\* Confluence's Free Plan is perfect for small teams just starting out with collaboration software. It supports up to 10 users and offers a generous set of features, including unlimited pages and spaces, up to three active whiteboard users, and a starter pack of automation rules. While external collaboration and advanced permissions are not included, the Free Plan provides ample room for growth with up to 2GB of file storage. \*\*Pros:\*\* - \*\*Budget-friendly:\*\* No cost for small teams to get started with a powerful collaboration tool. - \*\*Ample space for content:\*\* Create unlimited pages and spaces to organize your team's knowledge. - \*\*Extensible with apps:\*\* Enhance functionality with various apps and integrations. \*\*Cons:\*\* - \*\*Limited users:\*\* Supports only up to 10 users, which businesses may quickly outgrow. - \*\*No external collaboration:\*\* Guests cannot be invited to contribute or view content. - \*\*Basic feature set:\*\* Advanced features, such as page permissions and extensive automation are not included. \*\*Standard Plan\*\* The Standard Plan offers additional capabilities for growing teams at a reasonable price of $5.16 per user per month (when billed monthly). It builds upon the Free Plan with features, such as external collaboration for up to 5 guests per paid user, page-level permissions for granular control, and an increased automation rule limit of 100 runs per month. The Standard Plan also significantly expands storage to 250GB and provides customer support during business hours. \*\*Pros:\*\* - \*\*Affordable scaling:\*\* Reasonable per-user pricing allows teams to grow without breaking the bank. - \*\*Secure collaboration:\*\* Invite external partners to contribute while maintaining control over page access. - \*\*Ample automation:\*\* Automate more processes with a higher monthly rule limit. \*\*Cons:\*\* - \*\*Limited whiteboarding:\*\* Still limited to 3 active whiteboards per user. - \*\*No 24/7 support:\*\* Customer support is only available during business hours. \*\*Premium Plan\*\* For organizations seeking the full power of Confluence, the Premium Plan offers advanced features and unlimited potential at $9.73 per user per month. It introduces AI-powered knowledge management, dynamic intranet capabilities, and unlimited whiteboards for visual collaboration. Automation rules are vastly expanded to 1,000 runs per user monthly, and storage becomes unlimited. The Premium Plan also includes 24/7 support for critical issues and a 99.9% uptime SLA. \*\*Pros:\*\* - \*\*AI-assisted knowledge management:\*\* Intelligent features help surface and organize information. - \*\*Unlimited whiteboarding:\*\* The digital whiteboard feature helps users collaborate visually to brainstorm, plan, and act on targets. - \*\*Extensive automation:\*\* Automate complex workflows with a generous rule allowance. \*\*Cons:\*\* - \*\*Higher cost:\*\* Per user price may be steep for larger organizations. \*\*Enterprise Plan\*\* The Enterprise Plan is tailored for large-scale deployments with the most demanding requirements. Pricing is customized based on the organization's specific needs. It includes everything from the Premium Plan plus advanced analytics, enhanced security controls, and enterprise-grade identity management. The Enterprise Plan supports unlimited automation and up to 150 sites, backed by 24/7 support for all issues and a 99.95% uptime SLA. \*\*Pros:\*\* - \*\*Organization-wide insights:\*\* Cross-product analytics provide a high-level view of usage and trends. - \*\*Robust security:\*\* Advanced controls and identity management ensure data protection. - \*\*High availability:\*\* Industry-leading uptime SLA keeps Confluence reliably accessible. \*\*Cons:\*\* - \*\*Pricing not public:\*\* Requires contacting sales for a customized quote. - \*\*Complex deployment:\*\* May necessitate significant planning and resources to roll out at scale. \*\*Conclusion\*\* After analyzing the pricing plans offered by Confluence, it's evident that the platform provides a range of options designed to cater to organizations of various sizes and with different collaboration needs. - \*\*For startups and small teams:\*\* The Free Plan is an excellent starting point, offering essential features at no cost. However, as the team grows and requirements expand, the Standard Plan becomes a more viable option, providing additional functionality and storage at a reasonable per user price. - \*\*For established businesses and enterprises:\*\* The Premium and Enterprise plans offer the most comprehensive set of features, including advanced analytics, enhanced security, and unlimited automation. These plans are tailored for organizations with larger teams, complex collaboration requirements, and strict data governance needs. When selecting a plan, organizations should carefully assess their team size, collaboration needs, storage requirements, and budget. By aligning these factors with the appropriate pricing tier, businesses can ensure they have the right tools to foster productivity, innovation, and growth. It's also crucial to consider future scalability and choose a plan that can accommodate the organization's evolving needs. ### Compare Pricing Compare pricing across our most frequently recommended Knowledge Management products. Software options Starting price\* User rating [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) $19.00 per month 4.54[(727 reviews)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) **11** recommendations [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) $55.00 per month 4.41[(4080 reviews)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) **6** recommendations [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) $25.00 per month 4.46[(824 reviews)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) **3** recommendations [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) $15.00 per month 4.78[(195 reviews)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) **3** recommendations [Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) $32.00 per month 4.87[(116 reviews)](https://www.softwareadvice.com/help-desk/supportbench-profile/reviews/) **2** recommendations \*Defined as the price above any available free plan ## Confluence Features Drawn from insights across 3686 verified reviews, we've outlined Confluence's best and worst rated features and how they stack up against the average rating. Confluence's score Category average Confluence's Best Rated Features Document Review 4.86 4.04 category average Documentation Management 4.78 4.73 category average Real Time Editing 4.71 4.59 category average Confluence's Worst Rated Features Discussions/Forums 3.83 3.68 category average Idea Ranking 3.88 4.51 category average Email Management 3.91 3.88 category average - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of Confluence Activity Dashboard Activity Tracking Alerts/Notifications API Archiving & Retention Assignment Management Audio File Management Audit Trail Blogs Brainstorming Brand Guidelines Calendar Management Change Management Checklists Communication Management Content Creation Content Publishing Options Customizable Branding Customizable Templates Dashboard Data Security Diagramming Digital Asset Management Documentation Management Document Capture Document Classification Document Generation Document Review Document Storage Drag & Drop Due Date Tracking Email Management Feedback Management File Conversion File Management File Sharing Filtering For the IT sector Full Text Search Gamification Gantt/Timeline View Goal Management Goal Setting/Tracking Idea Management Idea Ranking Ideation Indexing Information Governance Innovation Management Knowledge Base Management Knowledge Management Marketing Calendar Meeting Management @mentions Milestone Tracking Mind Maps Mobile Access Mobile App Monitoring Multiple Projects Planning Tools Portfolio Management Pre-built Templates Prioritization Process Management Productivity Tools Product Lifecycle Management Product Roadmapping Progress Tracking Projections Project Management Project Planning Project Planning/Scheduling Project Tracking Real-Time Chat Real-Time Data Real Time Editing Real-Time Notifications Real-Time Updates Release Planning Reporting/Analytics Reporting/Project Tracking Reporting & Statistics Requirements Management Resource Management Rich Text Editor Risk Management Role-Based Permissions Search/Filter Single Sign On Stakeholder Defined Attributes Status Tracking Strategic Planning Surveys & Feedback Tagging Task Management Task Progress Tracking Team Collaboration Team Management Template Management Templates Third-Party Integrations Time & Expense Tracking Traceability Transcripts/Chat History Unified Directory User Management Version Control Visualization Whiteboard Widgets Wiki Workflow Automation Workflow Management WYSIWYG Editor ## Confluence Integrations Based on 3686 verified reviews, we've identified products most frequently integrated withConfluence. Bitbucket Integration rated 4.6 from 44 reviews Lucidchart Integration rated 4.4 from 26 reviews draw.io Integration rated 4.5 from 25 reviews Trello Integration rated 4.7 from 21 reviews GitHub Integration rated 4.2 from 20 reviews Microsoft SharePoint Integration rated 4.2 from 19 reviews See all 67 integrations ## Confluence Key Sentiments We analyzed 3686 verified reviews for Confluence to find out what actual users really think. Most Positive Sentiments Team collaboration 78% Positive 18% Neutral 4% Negative Users find Confluence invaluable for enhancing team collaboration and productivity. They appreciate its ability to facilitate knowledge sharing, project management, and seamless integration with other tools. Reviewers highlight features, such as real-time editing, version control, and powerful search functionality as key to streamlining workflows and fostering creativity. Documentation management 68% Positive 27% Neutral 5% Negative Reviewers value Confluence for centralizing documentation and integrating seamlessly with Jira. They find it effective to maintain a centralized repository, which improves organizational efficiency and communication. Users also appreciate its templates and ease of use for creating and managing documentation across teams. Document management 56% Positive 33% Neutral 11% Negative Users appreciate Confluence for its centralized document storage and management capabilities. They find it beneficial for creating, organizing, and accessing documents in one place. Reviewers also highlight its professional enterprise-level document management features, which enhance productivity and collaboration. Least Positive Sentiments Search functionality 39% Positive 23% Neutral 38% Negative Users appreciate Confluence's powerful search functionality for quickly finding relevant information. They value the ability to search for content easily and the advanced search options available. However, reviewers often find the search performance lacking, with issues in finding specific content and the need for better filtering options. Editing tools 40% Positive 31% Neutral 29% Negative Users value Confluence's real-time collaboration and user-friendly interface for document editing. They appreciate the ability to edit documents simultaneously with team members, which enhances efficiency. However, reviewers note issues with editing performance, such as slow response times and difficulties with real-time collaboration. Page creation 40% Positive 31% Neutral 30% Negative Reviewers appreciate Confluence's flexibility in content creation, allowing for various formats and customizable templates. They find it easy to create and organize pages, which enhances documentation and collaboration. However, users sometimes struggle with page organization and editing performance, finding it challenging to maintain a clear structure. ## Confluence User Reviews Overall Rating 4.5 Ratings Breakdown 5 57% 4 36% 3 7% 2 1% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.3 Customer support 4.3 Functionality 4.4 MC Mark C. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed May 2026 Still happy but improvements still to be made 4 Overall we are happy with Confluence as our primary mechanism for documenting, we use it across multiple streams of the business and also utilise it for customer facing documentation. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Confluence is very flexible especially when utilised with other Atlassian products such as Jira, it is easy to create centralised documentation hubs which pull through the live information from Jira to help all sections of the business. Cons: Confluence is still a little clunky in places in terms of editing, it would be great to be able to integrate more apps without the need for 3rd party apps which can lead to cost increases. Read More VR Verified Reviewer Banking 1001-5000 employees Used daily for less than 2 years Review source Reviewed April 2026 Amazing place to keep your documentations 4 Great overall and amazing place to document stuffs that are critical for your business . Highly recommend Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: I liked the options it gives in form of macros that help me create extremely attractive documents for people to read and refer to Cons: Primarily for me it would be how its permissions of spaces and pages is layed out , a little confusing for anyone starting Reasons for choosing Confluence primarily so that other functions of the org can also use it Read More VR Verified Reviewer Biotechnology 1001-5000 employees Used daily for more than 2 years Reviewed April 2026 Industry Leading Corporate Wiki 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: I really like how they have added dynamic page tree restructuring and made editing so much more streamlined. Cons: Sometimes it can still be overwhelming to collate and organize my pages in the app. This is the biggest drawback to any company wiki, however. Read More LD Leo D. Verified reviewer Information Technology and Services 501-1000 employees Used daily for more than 2 years Review source Reviewed April 2026 Confluence: Where Good Ideas Go to Be Organised Into Oblivion 5 Confluence is fantastic in theory and mildly chaotic in practice. If your team has discipline, structure, and a shared respect for information architecture, it’s a dream. If not, it becomes a digital attic full of well-intentioned clutter. For storing knowledge, collaborating on documentation, and keeping long-term records, it’s extremely useful. For quickly finding anything during a meeting while someone says “it’s definitely in Confluence somewhere,” it’s a character-building experience. Value for money is solid if you actually use it as intended. If you don’t, you’re essentially paying for an extremely expensive cupboard. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: When used properly, it’s brilliant. A proper knowledge hub where documents, decisions, and meeting notes live in civilised harmony instead of haunting inboxes. The document management is strong, version history is reassuring, and collaboration feels smooth — like Google Docs but wearing a blazer. Search functionality is surprisingly competent. You can usually find that meeting note from three years ago that nobody remembered writing. File uploads are painless, and storage is generous enough that nobody feels the need to delete anything, which is both a blessing and… not. Ease of use is decent once you accept that you are now living inside a wiki from 2007 that has had a few polite refurbishments. Cons: The navigation. Dear lord, the navigation. Finding information is either incredibly easy or a full archaeological expedition depending entirely on how your team set it up in 2019 and then never touched again. Pages breed. They multiply quietly in the night. Before long you have six versions of “Final\_Project\_Plan\_v3\_ACTUAL\_FINAL” scattered across different spaces like a documentation crime scene. Customer support is there, technically, but mostly you’ll find yourself Googling your own problems and landing on a forum post from 2016 with no answers. Read More Hadi B. Verified reviewer E-Learning 10000+ employees Used weekly for more than 2 years Review source Reviewed April 2026 Reliable and Flexible Documentation Tool for Growing Teams 5 In general, Confluence is a dependable and indispensable software that ensures the documentation is always up-to-date and team collaboration is supported. As a technical product support person, it is very important for me to have a very good organised knowledge base, and Confluence help me a lot in creating, updating and sharing information through different teams. If you add Jira to the mix, you get a really strong environment for monitoring work and recording workflows. Though there are some issues with large scale organization, it is still one of the best tools for structured documentation and internal knowledge management. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Confluence very effectively centralizes documentation and provides a single source of truth among many different teams. Its page editor is very easy to use, and it’s very simple to create structured knowledge bases due to its ability to embed Jira issues, diagrams, tables, and multimedia. In addition, Confluence has great collaboration features, such as inline comments, version history, and page permissions; therefore, teams can collaborate on content without losing control of it. Confluence is particularly useful for product documentation, process guides, and cross-team knowledge sharing. Cons: Unstructured and poorly governed large spaces can lead to navigation challenges. There can be instances when search results bring up old pages and managing permissions for multiple spaces can take up a lot of time. Although the editor is quite flexible, it can sometimes get sluggish for heavy pages. Some advanced formatting features are only available through plugins, which may make things a bit more complicated. Read More Enguerran M. Verified reviewer Sporting Goods 5001-10000 employees Used weekly for more than 2 years Review source Reviewed April 2026 A robust hub for team collaboration and documentation 4 Confluence has become our 'single source of truth.' The tool provides effective organization because it replaces our disorganized shared drives. The system becomes efficient after users learn to operate macros which include the table of contents and JIRA snapshots. The system needs time for users to learn its features but it has become essential for our team to manage their knowledge base. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: The main advantage of Confluence software lies in its ability to unify all content into a single system. The 'Spaces' structure makes it very easy to organize documentation by department or project. The real-time collaborative editing feature of the system works perfectly because it stops all problems that come from managing different document versions. The system's built-in connection to Jira enables users to associate their technical work with corresponding documentation which becomes essential for their operational needs. Cons: The search functionality operates with two main drawbacks because users must already know the exact page title to complete their searches. The page editor software becomes difficult to use when users try to create complex page designs that include multiple levels of table structures which leads to formatting problems. Read More VR Verified Reviewer Retail 51-200 employees Used daily for more than 2 years Review source Reviewed May 2026 A Life Saver 4 Confluence is an industry-standard documentation tool that makes life easier. I relied massively on the tool when I was a beginner at my company to familiarize myself with the processes. Rovo is changing the entire face of the tool. The company does not have to pay for an internal RAG system, as the company documentation tool itself is incorporating it! Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Its one of the best Softwares available for documentation. The layout is user friendly. The adaptation of internal AI agent ROVO is the best feature so far. users can directly ask the Bot questions without navigating to the exact path of the documentation. The templates are also a massive time saver, they prevent you from staring at a blank white screen. Cons: There are not many cons that I can think of . The search function sometimes is annoying , producing results that are irrelevant. The permission system is actually a time consuming task for the admin eventhough its important for the internal security of the documentations. Read More VR Verified Reviewer Information Technology and Services 501-1000 employees Used daily for more than 2 years Review source Reviewed April 2026 A Reliable Central Hub for Team Documentation and Collaboration 4 Overall, my experience with Atlassian Confluence has been positive. It works well as a central place for team documentation and knowledge sharing, and it has helped reduce the need to switch between multiple tools. It’s fairly easy to use once you get familiar with the structure, and creating or updating pages doesn’t require much technical knowledge. The way information is organized into spaces and pages makes it manageable, especially for larger teams. File sharing is one of the more useful parts of the platform. You can attach files directly to pages and keep everything connected to the relevant context, which makes collaboration easier. It’s also helpful that files stay linked to documentation instead of being scattered across emails or separate drives. For day-to-day use, this works well, although it’s not as strong for more complex file management needs. File conversion and previewing is convenient for common formats like PDFs, Word documents, and spreadsheets. Being able to view files directly inside Confluence without downloading them saves time and makes quick reviews easier. However, if you need deeper editing or conversion, you still have to rely on external tools, so it’s more of a viewing convenience than a full document processing feature. Customer support is generally decent, especially with the help of documentation and the community forums. There’s a lot of self-service material available, which makes it easy to find solutions to common problems. Direct support experience can vary depending on the plan, but overall it’s reliable for most standard issues. There are some downsides, such as occasional performance hiccups and small usability issues when working with large amounts of content. Search can also feel inconsistent at times. But these issues don’t outweigh the overall usefulness of the platform. In general, it still provides good value and works well as a documentation hub, especially for teams already using other Atlassian tools. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: What I like most about Atlassian Confluence is that it gives us one place to keep all our documentation instead of it being scattered across different tools. It’s really helpful for staying organized, especially when working with a team. In terms of ease of use, the editor is pretty straightforward. You don’t need to be technical to create or update pages, and adding things like tables, images, or notes is simple. The way content is structured into spaces and pages also makes it easier to navigate once you get used to it. File sharing works well too. You can attach files directly to pages and keep everything in context, which saves time compared to searching through emails or shared drives. It’s especially useful for team collaboration because everyone can access the latest version of a file in the same place. However, for larger file management needs or complex folder structures, it can feel a bit limited compared to dedicated file storage tools. File conversion is generally smooth for common formats. You can easily preview documents like PDFs, Word files, and spreadsheets directly inside Confluence without needing to download them, which is convenient for quick reviews. That said, more advanced formatting or editing still usually requires switching to external tools, so it’s more about viewing and sharing than full conversion capabilities. Feature-wise, the integrations (especially with Jira) are a big plus. It fits naturally into the workflow if you’re already using Atlassian tools. Collaboration is smooth—you can comment, edit together, and track changes easily. From a value-for-money perspective, it’s quite solid if your team already uses the Atlassian ecosystem, since it reduces the need for multiple tools. Customer support is generally helpful, and there’s also a strong documentation base and community forums where you can quickly find answers to common issues. Response times can vary depending on your plan, but overall it’s reliable enough for most use cases. Overall, it helps reduce context switching and makes day-to-day work more efficient, even though you might occasionally run into small bugs or performance hiccups. Cons: One thing I don’t like about Atlassian Confluence is that it can start to feel a bit cluttered once you’re part of multiple spaces and pages. Finding specific information isn’t always as easy as it should be, and the search doesn’t always give the most relevant results. Performance can also be a bit inconsistent. Sometimes pages take longer to load, especially if they have a lot of content or embedded elements, which can interrupt the workflow. Another downside is that permissions and page structure can get confusing, especially for new users. It’s not always clear who has access to what, and managing that can take some time. Lastly, while it has a lot of features, some of them feel a bit limited unless you start adding plugins, which can increase cost over time. Read More Basel E. Verified reviewer Packaging and Containers 11-50 employees Used daily for less than 12 months Review source Reviewed May 2026 Strong Knowledge Base and Documentation Platform for Teams 5 Overall, my experience with Confluence has been positive. It is a strong platform for internal documentation, file sharing, project collaboration, and knowledge management. It provides good value when teams actively maintain their spaces and use clear templates. The platform is especially helpful for SOPs, IT documentation, project tracking, meeting notes, and onboarding resources. The biggest challenge is governance — without proper structure, it can become messy over time. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Confluence is very useful for centralizing documentation, procedures, project notes, internal knowledge, and team resources in one place. I like that pages can be organized into spaces, linked together, searched easily, and updated collaboratively. It works well for teams that need a shared knowledge base instead of relying on scattered Word documents, emails, or chat messages. Cons: Confluence can become cluttered quickly if spaces, page ownership, and naming standards are not managed properly. The editor is generally good, but formatting can sometimes feel restrictive or inconsistent, especially when converting content from other files or trying to build more polished documentation layouts. Permissions can also take some time to structure correctly. Read More Denis M. Verified reviewer Financial Services 201-500 employees Used weekly for more than 2 years Review source Reviewed April 2026 Industry standard as well as Jira, but the design is way too cluttered 4 It’s an powerful tool for team collaboration, and once you start plugging in AI tools to create custom workflows, it gets even better. But I have to take off a star because the lack of a clean, minimalist UI can be exhausting. If they could just clean up the interface and make it less heavy, it would be perfect. Still, since it is the standard, everyone knows how to use it Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: One of the coolest things lately is using the ChatGPT connector with Confluence - you can build some really impressive automated workflows for generating or organizing docs. Aside from that, the core teamwork features are great. Multiple people editing, leaving comments, and tagging each other just works well. It’s the industry standard for corporate wikis and documentation for a good reason Cons: The design is way too cluttered. There is absolutely no minimalism here. The interface is packed with buttons, sidebars, and menus that just get in the way when you want to focus on reading or writing. If you just want a clean, simple space to draft a quick document, Confluence feels way too heavy and visually overwhelming Read More Showing 1 - 10 of 3686 Reviews [See All Reviews](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) ## Confluence FAQs - What is Confluence best for? Confluence is designed to provide a single source of truth (SSoT) workspace for project teams to share meeting notes and project updates. It enhances communication and collaboration between team members through file sharing, knowledge management, and task assignment and monitoring. - Is Confluence a CRM tool? No, Confluence is not a dedicated CRM tool. However, when properly integrated with CRM applications, Confluence can augment a CRM system. For example, Atlassian, the developer of Confluence, has a native CRM for Confluence. Optionally, linking a JIRA project with a Confluence workplace essentially creates a CRM system. - Is Confluence free to use? Confluence has a forever-free version for teams of up to 10 users. However, the free version limits users from customizing permissions. For teams of 11 and up, you'd have to subscribe to either the Standard, Premium, or Enterprise plan. These plans are billed per user, per month. - Is Confluence an agile tool? While Confluence has many characteristics of an agile tool, it does not meet every requirement. 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