About Docsie

Docsie platform helps businesses analyze how customers interact with documentation and provides insights on how to improve them. Using documentation made in Docsie, customers can find relevant knowledge about products and improve overall customer retention.

Businesses can use Docsie to easily organize product documentation for multiple internal and external products, quickly find relevant product documentation, manage versions, translate all documents into other languages, gather actionable feedback on customer-facing docs, publish the documents right into the website with a line of code, access a knowledge portal and more.


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10 Reviews of Docsie

Average User Ratings

Overall

4.6 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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September 2019

User Profile Picture

N. J. from Sygra Publishing Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Docsie.io is an extraordinary platform!

Pros

Docsie.io is cutting edge in the field of documentation and the people at Docsie are always coming up with innovative and helpful updates which improve their platform in many ways! Their platform is really easy to use, and they have awesome customer service whenever I need help!

Cons

I wish I found out about Docsie.io sooner!

September 2019

User Profile Picture

Meng Xi from Capco

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Management Consulting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2019

A good tool for saving time and money

Pros

Docsie is very intuitive, it's easy enough for the whole team to grasp quickly. My team uses it as the main documentation management platform now. Multi-language support is a plus.

Cons

The free trial only allowed public repository, we had to setup something just for the trial.

October 2019

Sathish Kumar from MOCDOC

Company Size: 11-50 employees

Industry: Hospital & Health Care

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

Functionality

4.0

October 2019

robust and reliable

Pros

Manage Documentation for multiple sites Edit site documentation as you would a word document

Cons

There is no 2way authentication and dashboard features.

Response from Docsie

Replied October 2019

Hello Sathish, Thank you very much for your review and feedback. We are working on adding those features, they should be added by end of the year. Please let me know what issues you experienced with our support so we can work on improving it. Regards. Phil from docsie.

February 2020

Maria from mariakellerac.com

Company Size: 1 employee

Industry: Design

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Docsie is the best way to manage your documents.

Pros

One of the features I think is great is the integration with other platforms like Slack.

Cons

Docsie is great but maybe add more integrations.

February 2020

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

A Good Documentation Software

Pros

I like the ease of sharing documents and different export options, and they make it really easy to write in different languages.

Cons

I can't think of anything, maybe if there was an offline version?

December 2019

Veera Sasidhar from Whirlpool

Company Size: 10,000+ employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

December 2019

Here is a blog + book shelf + screen recorder

Not business problems. I am a writer on Telugu Wikipedia. (Telugu is a South Indian language, termed as The Italian of the East, since the words in both the languages end with vowels.) I did not try yet, but I find this useful for me.

Pros

The concepts of Shelves and Books. While blogs and other services like drop box do not provide it.

Cons

It does not have local languages of India.

December 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

user interface is easy to use in terms of maintaining documentation and saving data

Pros

Good Looking User interface, like the idea of shelves and books and articles

Cons

a docsie app would be better to use on mobile

September 2019

User Profile Picture

AYUSH from Postman (API Tools)

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2019

Good tool for easy technical Documentation.

Documentation of technical products Just got easier and useful.

Pros

1. Markdown support is really exhaustive and well built. 2. Export to various useful formats. 3. Easy navigation too and fro the editor with tools.

Cons

I didn't came across anything that bothered me. I will update if any.

Response from Docsie

Replied September 2019

Thank you for your review Ayush! :) We are continuously working to improve our product and take feedback very seriously. If possible please let us know how we can improve our product in order to increase the likelihood of you recommending us.

September 2019

Tarak from Insuide technologies Pvt LTD

Company Size: 11-50 employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

My documentation was simplified

It simplified my documentation process.

Pros

This is a super easy tool to write any documentation. I liked the design, it's clean. The interface is professional and onboarding is simple.

Cons

I think it'd help more if there's a grammar correction available. Like grammarly.

September 2019

zilda from Capco

Company Size: 1,001-5,000 employees

Industry: Capital Markets

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2019

Great Product

Good Experience - would recommend

Pros

Easy to use, proficient, great product, appealing UI

Cons

I have not negative comments to add at this time.