Docsie Software

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About Docsie

Docsie platform helps businesses analyze how customers interact with documentation and provides insights on how to improve them. Using documentation made in Docsie, customers can find relevant knowledge about products and improve overall customer retention. Businesses can use Docsie to easily organize product documentation for multiple internal and external products, quickly find relevant product documentation, manage versions, translate all documents into other languages, gather actionable feedback on customer-facing docs, publish the documents right into the website with a line of code, access a knowledge portal and more. ...

Docsie Pricing

Write better documentation. Retain customers. Startup Plan - $0 USD, Forever free -> Limited to 3 Books/1 Shelf (A few manuals) Startup Plus Plan - $39 USD/mo -> Limited to 10 Books/1 Shelf (A bit of manuals) Small Team Plan - $79 USD/mo -> 3 Shelves, 10 books each (Serious amount of manuals) Business Plan - $249 USD/mo -> 10 Shelves, Unlimited Books (Lot's of manuals) Organization Plan - $699 USD/mo -> Unlimited Shelves/Books (Great or companies with complex documentation Use Cases)

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Available

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Publish Online Documentation Portals

Docsie User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 21 reviews

User Profile

N. J.

Verified reviewer

Company size: 2-10 employees

Industry: Publishing

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2019

Docsie.io is an extraordinary platform!

Pros

Docsie.io is cutting edge in the field of documentation and the people at Docsie are always coming up with innovative and helpful updates which improve their platform in many ways! Their platform is really easy to use, and they have awesome customer service whenever I need help!

Cons

I wish I found out about Docsie.io sooner!

Anonymous

Company size: 10,000+ employees

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Docsie was good for our team colaborated projects.

Highly flexible platform which allows us to collaborate on creating and managing project documentation which we can secure with a JWT token. Also it allows you to set roles for different users and it has a lot of other useful functionality.

Pros

We do most of our work remotely so we find its collaboration capabilities to complete and share our projects safely very useful.

Cons

There is a little learning curb at first but after getting use to the features Docsie did lives up to our expectations.

Sathish Kumar

Company size: 11-50 employees

Industry: Hospital & Health Care

Review Source: Capterra

3

Ease-of-use

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

October 2019

robust and reliable

Pros

Manage Documentation for multiple sites Edit site documentation as you would a word document

Cons

There is no 2way authentication and dashboard features.

Response from Docsie

Hello Sathish, Thank you very much for your review and feedback. We are working on adding those features, they should be added by end of the year. Please let me know what issues you experienced with our support so we can work on improving it. Regards. Phil from docsie.

Replied October 2019

Paul

Verified reviewer

Company size: 10,000+ employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Simple and easy to use

We found that Docsie has most of the capabilities we need, and it also offers a helpful, responsive support team, which is hard to find elsewhere.

Pros

We use Docsie for our technical documentation to work on various projects and stories within our engineer team.

Cons

Nothing. The software is simply amazing. Consider their trial version before making a decision.

User Profile

Meng Xi

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Management Consulting

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

September 2019

A good tool for saving time and money

Pros

Docsie is very intuitive, it's easy enough for the whole team to grasp quickly. My team uses it as the main documentation management platform now. Multi-language support is a plus.

Cons

The free trial only allowed public repository, we had to setup something just for the trial.

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