About FileCenter

FileCenter is a PDF editing and document management solution that helps businesses of all sizes in finance, legal, insurance, manufacturing, and other industries streamline processes related to electronic filing, document scanning, collaboration, and more from within a unified platform. FileCenter facilitates integration with several third-party data storage applications, including DropBox, Google Drive, and OneDrive. It offers a white-labeled client portal which lets staff members securely share and collaborate on documents with multiple stakeholders. It also lets team members convert files from multiple formats to PDF....

FileCenter Pricing

It's also available at $199/license & $299/license with additional features

Starting price: 

$99.95 one time

Free trial: 

Available

Free version: 

Not Available

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FileCenter User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

4.5

Functionality

5

Showing 1 - 5 of 26 reviews

Chris

Savio Designs

Verified reviewer

Company size: 1 employee

Industry: Design

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed February 2021

Awesome Software - great replacement for Neat!

Overall it has been very positive. When I have had issues, support has been quick to fix. They have been open and responsive to product suggestions, and I feel as a customer that they value and appreciate us.

Pros

I ended up switching to FileCenter from Neat Software as Neat was getting too expensive and I found it very slow to log receipts/etc. I like that File Center keeps the files and receipts on your computer (easy to sync between different devices using Google Drive or other Cloud Services). You can set up your boxes and drawers however you want. I also like that DMS, Receipts, & Automate are all in the same software and in the preferences you can "hide" the ones you don't have - that way all my files and workflow can be accessed via FileCenter. It is easy to navigate files and folders, and I love the folder templates. Building reports and inputting receipts is a lot faster in FileCenter than it is in Neat Software, and I was able to file my taxes a lot faster! Support has largely been fast and helpful. This is a smaller company than Neat, so sometimes interaction with the team in their community groups takes awhile to hear from, but one gets the sense that they really are interested in what their customers want and need.

Cons

There is a delay in switching between receipt boxes/drawers as you wait for it to load. Once you are in it is fast - but it would be nice if the load time is a bit faster. This might be because I am using a Cloud Drive as the source for my files. There are also a few bugs (persistent settings preferences that don't save) that we have been waiting for awhile to be fixed - however the software updates themselves come regularly.

Reasons for switching to FileCenter

Neat was getting too expensive, lacked a lot of options, was slow to upload receipts/etc. no easy way to bulk download receipts.

Gordon

The Sentry Box

Verified reviewer

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed May 2020

Simply the best for the price

Customer service has always been excellent. It is one of the pieces of software that I have recommended to many other small business owners.

Pros

I've used this steadily for over 10 years now and find it indispensable in getting rid of old paperwork. The fact that it uses it's own interface which also works with the windows file system is the main reason I bought it. Getting tied into proprietary software filing systems if I later switched to something else was not something that was acceptable. It is simple to set up and use, works like a charm, and is constantly being improved. The yearly upgrade price (around $40 for my version) is very fair and allows them to stay in business. Since the initial backers were from the legal profession, there are a lot of features designed for that market but they do not detract from my using it at all. It works like a charm with my Epson ES-500W scanner.

Cons

I know this is being picky but some years ago they took out the button that would quickly do a two page scan. I really liked that feature. Now that I have seen their Receipts software, I would love it if they could integrate some of it's features so I could use scanned names, invoice dates, etc for naming files. This is not a con but it would be nice.

Reasons for choosing FileCenter

It seemed like it would work the best for me and did not require a proprietary file structure.

Ronald

N/A

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Warehousing

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

1

Customer support

5

Functionality

5

Reviewed August 2021

Good Product but Deceptive Pricing

Pros

The software does what it claims, and works very well.

Cons

Lucion's deceptive policy. Their site claims to subscription. Turns out that is exactly what there Maintenance fee is. I received a message informing me there was an update available, but when it came to installing it, I was told my maintenance had expired. So what, this was an update, not an upgrade, I have never needed tech support, why should I pay for an update? Standard S.O.P. for software in the industry is you get updates for free. Updates are because the software company has made a mistake in the programming of there product, why should I as a consumer pay for their mistake. Do car owners pay for manufactures recalls? If you are an individual using this software as I was, then there are better alternatives out there like Kofax Paperport. If you are a company that needs year round tech support for their product then the Maintenance fee might not be such and issue.

Reasons for switching to FileCenter

They do not charge for updates.

Jameson

HFS

Verified reviewer

Company size: 201-500 employees

Industry: Automotive

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

3

Value for money

1

Customer support

1

Functionality

3

Reviewed January 2018

Terrible Customer Service

Pros

When it is functioning like it is supposed to it it great. We do a lot of scanning into and emailing out of this program and when it doesn't crash it works fine.

Cons

5-6 months after we bought File Center 9, File Center 10 was released. After 10 was released we started having issues with crashing and scanning. I reached out to tech support and they let me know that will not be supporting File Center 9 any more and told me I need to purchse Filecenter 10 for all the PC's that we are running to "possibly" fix the issue. This company is terrible I can't get support for a product I purchased multiple copies of less than a year ago without spending 100's of dollars with them again. The worst thing is they can't even guarantee upgrading will fix my problems. Do not buy this companies product.

Brien

tapeplanet.com

Verified reviewer

Company size: 2-10 employees

Industry: Arts and Crafts

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2021

File Center is my paperport replacment

There tech support is the best. Since moving from paperwork I get a lot of things done faster and my computer is organized better.

Pros

I like how I can print a pdf to my folders in file center then I can email the file to my vendors then place my file into a folder for that I know I have emailed it.

Cons

I keep closing preview windows and forget where to add it back. That is so far the only con I have on File Center

Reasons for switching to FileCenter

Paperwork would not update.

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