MediaValet

RATING:

4.7

(108)

About MediaValet

Built exclusively on Microsoft Azure and available in 140 countries, MediaValet helps small, medium, and enterprise organizations handle enterprise digital asset management (DAM) challenges. With unlimited admins, users, support, and training, marketing, and creative teams can easily and confidently aggregate manage, collaborate on, and distribute their marketing, advertising, sales, communication, training, and other corporate assets both internally and externally. MediaValet proudly counts well-known brands including Fred Rogers Production, A&W, Hard Rock Hotel, HelloFresh, and many others as customers.

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Audio/Video Intelligence: A powerful way to enrich, discover and manage your audio and video assets.

MediaValet Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for MediaValet

1 - 5 of 108 Reviews

Zach

Media Production, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed October 2021

Vendor Experience is a Nightmare

Markus

Oil & Energy, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Highly User-Friendly Library for Managing Images and Video

The fundamental problem we have solved is categorization and easily-accessible storage of a vast number of images of our products and capabilities coming in from a large range of sources literally around the world. A picture of a valve taken by a service person in the field in Mozambique can now be identified, categorized, described, and stored so that a senior VP in Edmonton can find it among a selection of other valve pictures, and download it for use in their presentation. Prior to MediaValet, the filing system for our 42,000-plus images was scattered among several document filing systems in several platforms across three corporations - and most often on local laptops of individuals who needed to make sure they could find what they wanted when they wanted it.

PROS

The most attractive features of MediaValet is the ease of use by anyone who wants to find a picture or video among thousands in our library. The keyword-driven search engine is the best feature of this software - the fact that it will instantly call up all images related to any word typed into the search engine makes the search process logical. The system does not need to deliver the exact photo - even a vague keyword will deliver a selection of pictures from which the user can readily pick out they need. Learning how to use it, as a user, is dead easy. Learning how to use it as a contributor requires about half an hour of training - which anyone can do. Learning how to perfect it can be left to enthusiastic detail-oriented librarian types in the organization who love the beauty of being able to fully (and I mean fully) categorize every aspect of a picture or video uploaded to MediaValet. It is intuitive and useful to ALL levels of prospective users. As a result - integration with our existing business processes was easy - but more importantly, logical and seen as an enhancement rather than "another software thing we have to learn".

CONS

There is only one thing about MediaValet that needs to be changed. An example is the best way to illustrate: If you take a picture of a piece of equipment using your iPhone, that image file is given a title by your iPhone's software - typically something like "IMG_0341.jpg". When taking that image to upload to MediaValet, it is necessary to change the file name to something meaningful to people in the organization using a commonly-understood naming convention that makes the filename descriptive of what is in the image. This process is easily taught and understood. What MediaValet needs to address is what happens when that image is selected and downloaded for use. The filename assigned to it upon upload to MediaValet REVERTS to the original filename once downloaded. So, even though you have renamed the picture "Stream-Flo_Wellhead_Exxon.jpg", once you download it, it reverts to "IMG_0341.jpg". If you are absorbed in the process of downloading several images, there is no longer any way to identify what's in each of those pictures once they are downloaded. I think once this challenge is addressed by MediaValet, the system will be darn near perfect. The way we address this now is to advise users that when they are downloading pictures, they need to write down something from the image description next to the file name so that they can identify it after download.

Reason for choosing MediaValet

It just made sense.

Thor

Hospitality, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

Succed the requirements

We have a lot of employees who work from two computers, and by having their information in Mediavalet they can synchronize their laptops and their computers, reducing the need for the technical department to offer a solution to synchronize multiple devices. Charge of it Some of them we did like, but there would have to be equipment that was brought in to hold the assets and such, which would be ok, but then we would have to maintain the equipment. And then if there is an equipment issue we would likely have to wait for a representative to come fix it and hope it works. Just too much hassle for something we basically wanted to put assets on and keep them there for distribution.

PROS

Great for Share one folder at a time. - Application Smart to upload files. - Gallery of Photos online. - Send the link To download any file quickly. - Interface Clean. - Versions of archive. - Integration Excellent with the operating system. Has a disc Virtual hard work where you can work freely, in almost any Computer, you only need an internet access account. - Can Share files with anyone without needing to be added to the mail. - The folders Shared can only be seen by people you invite. - Being a Online service you can access the files from any pc by entering account.

CONS

You can only synchronize what is inside the folder that is created automatically. When sharing files you should not work on it at the same time as it creates conflict and duplicates the file.

Vendor Response

Thanks Thor, we really appreciate the kind and thorough review. To fully leverage our version control and rights management features, please don't hesitate to reach out to our Customer Success team. They're available 24x7 and free for you to access. Cheers, David MacLaren, founder and CEO

Replied January 2017

User Profile

Zach

Verified reviewer

Media Production, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

FUNCTIONALITY

1

Reviewed May 2021

Vendor Experience is a Nightmare

I interact with MediaValet as a vendor, and it can be quite a nightmare. Our company usually has large amounts of media that have to be uploaded at a time (multiple photoshoots, videos, etc), and I always feel like I'm playing Russian Roulette when uploading to MediaValet. Sometimes, my upload finishes in minutes. But more often than not, it will take hours for it to upload, only to be met by an "error" message at the end, or have my files stuck in an endless "processing period." I've wasted so many hours uploading overnight, only to have to do it again the next day. Granted, I can only speak to my experience from the vendor side, not the user side, but I would NOT recommend this to anyone wanting to impress or improve the quality of life for vendors.

PROS

* The interface has a clean aesthetic * The option for password-protected links * The ability to access online

CONS

* Uploading as a vendor can be confusing and frustrating * Uploading server often fails or crashes when working with larger files * "Error" or "Still Processing" screens are common with upload of larger files * The organization of uploaded files is not intuitive

Katie

Business Supplies and Equipment, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Easy To Use and Very Help Customer Service

PROS

Since we've launched MediaValet, we've level-ed up our digital assets maintenance and also helped open up access to them across the company. It's been a game-changer for our marketing team and has been a great way to keep everything well organized. We've also utilized the CDN linking and CI hub a lot in our projects. The customer service from our rep,[sensitive content hidden], to the support team has been fantastic as well. I've appreciated their thoroughness and quick response times! We've had a great experience from onboarding to using the platform for over 2 years now.

CONS

Would love for a mobile version of MediaValet. This would greatly help our sales teams use it more when on the road or working with a customer in the field.

Reason for choosing MediaValet

We were needing a system that would allow us to better organize our assets for current projects and websites. We also wanted something that would make it easy to share assets with our sales teams.