Great product and an absolutely amazing team to work with!

Through implementation of Optix we now have full visibility into our pipelines along with easy in-depth reporting. The customer service team is also wonderful to work with, consistently going above and beyond with any requests we submit to them.

Pros

The workflows we have implemented using Optix have vastly improved our productivity and processes. Providing both a paperless workflow along with document storage that enables the entire organization to access detailed donor information at the click of a button.

Cons

None so far. The Optix team is highly skilled at helping to figure out custom solutions whenever needed.

Optix Partnership

The Optix solution has been a stable fixture in our AP department for 7 years now. The solution has continued to improve our efficiencies at processing invoices and has allowed us to defer adding headcount as the AP function workload grows with our business. Optix is considered a mission critical business solution for our company AP processing work.

Pros

Optix has a comprehensive set of features that provides for a broad combination of solutions. We purchased it for document imaging and complex OCR tasks for our AP processing, but it includes a full document management system as well as a modular workflow engine. The solution has been a stable fixture in our AP department for 7 years now and simply works as advertised. The Mindwrap Team has been a valued business partner for us. They believe in their product and develop continuous improvements in the software functionality. Technical support is always top notch and has a personal approach.

Cons

We made the Optix decision after a very exhaustive search for an affordable OCR imaging solution. My only complaint would be that at that time it was not easy to find among some of the better known and more expensive options.

Very reliable product and great customer service

Pros

Having worked with the product for over 15yrs, I have been quite pleased with it's stability and reliability.

Cons

I will like for a more user friendly admin UI for administrative functions.

Optix is an outstanding choice for Document Imaging

Pros

We've used Optix for almost 30 years, migrating from the original Macintosh IIci (!) system that we originally deployed it on through a Solaris Server and finally to the most recent modern macOS hardware. Through all that time, both the server and client have been rock-solid, and backed up by similarly rock-solid technical support and professional services. We've saved a tremendous amount of hard and soft costs over the years with Optix versus the usual and more well-known industry players, and have been extremely pleased with our use of it. I've had occasion to interact with other document imaging systems in other organizations from time to time and have come back happy that we've been with Optix for its flexibility, low cost and outstanding support.

Cons

The UI tools for management of the system are dated and in need of an update, which I believe the company is working on.

Great Product and Exceptional Service

Optix is a great system to store and organize agreements, as well as document important aspects of the agreement. The system allows for easy searches and extremely quick document retrievals.

Pros

Optix is an extremely user friendly system that allows you to create forms for tracking specific contract information and provides quick retrieval of needed documents. Customer service is exceptional - they will walk you through any issues encountered with quick resolution.

Cons

I have encountered very few issues for the almost 15 years that I have been using Optix. Any issues encountered have been quickly resolved.