NAVEX  One vs M-Files

RATING:

3.9

(23)

NAVEX  One has 23 reviews and a rating of 3.93 / 5 stars vs M-Files which has 180 reviews and a rating of 4.24 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.9 (23)
4.2 (180)
Ease-of-Use
4 / 5
4 / 5
Value for Money
3 / 5
4 / 5
Customer Support
3.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
January 23, 2024
November 28, 2023
Pros/Cons
  • Pros

  • This is a well-developed and nicely designed software. It has a simple and clean interface and makes document and policy organization flow seamlessly.
  • NAVEXGlobal's document management solution, PolicyTech, is a wonderful system for any organization that is looking to implement controls over their documents without spending a fortune.
  • Cons

  • While the material was industry average, the customer service is the worst we've ever experienced. Consistent across my whole team and on nearly every call made and email sent.
  • Very limited in what you are able to do with it. Licensing is expensive and not flexible with who can use what, when.
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  • Pros

  • The workflow feature is quiet robust and if thought out well can replace manual approval processes.
  • The functionality of being able to store and find files is great for the price.
  • Cons

  • Overall user interface is very bad. Not encourage you to use it.
  • Some problems with the length of some of the names documents. There is problem with documents that have more than 250 characters.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

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FrontRunners

2021

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1 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos