Scan123

RATING:

4.6

(50)

About Scan123

Scan123 is a cloud-based scanning and document management solution specifically made for auto dealers. The software offers users a user-friendly and secure way to collect, upload and keep all their digital documents in a searchable team-based system. Users are provided with features such as OCR-based paper scanning, permission-based document sharing, customizable reports, search capabilities and more. Scan123 allows users to access all files and documents remotely whilst also collaborating online with their peers.

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Scan123 Pricing

Starting price: 

$379.00 per month

Free trial: 

Available

Free version: 

Not Available

Document search function
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Scan123 Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Scan123

1 - 5 of 50 Reviews

Tracey

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Gibson Care

Five plus years of discussions going from a high document organization to a paperless organization.

PROS

Support of the team that now just quickly makes the changes through the support tickets. And "Boom" it is done. Great job.

CONS

I enjoy creating success for our organization. More collaboration on design and talking through with me and my team would increase product value.

Reason for choosing Scan123

Cost and [sensitive content hidden]. I enjoyed talking with [sensitive content hidden] and felt my interests were important and the items we discussed would be conisdered or implemented.

John

Automotive, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Automotive user of Scan 123

We have really enjoyed it. The team is very respectful and warn us if we are paying to much over a large period of time, Support was quick to set up a new dealership when we got it on line and again helped with the training of the new staff.

PROS

The software was very easy to get set up and going for us, We had 4 locations to get set up, we worked with tech support to get the users set up, then the support team also handled all the training before going live which was a big help

CONS

There was a big gab when we exported our old scanned info and sent them to Scan 123 to be imported into the new site

Reason for choosing Scan123

We also use Dealerbuilt for our DMS and they recommended it. We may intergrate down the road but are not yet.

Reasons for switching to Scan123

Content Central was not as user friendly, and not as easy to set up.

naomi

Automotive, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2024

The Process

Fast response time when there are issues as well as great document management.

PROS

As mainly a user of scan123, I can effectively confirm that it works rather efficiently. Our documents are archived in an organized manner and scan123 makes it easy to locate past documents that may need to be retrieved.

CONS

I do use an outdated scanner that is not always great to use.

Reason for choosing Scan123

n/a.

Karen

Automotive, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Love Scan 123 the best

PROS

Everything is right there in the application. I can see all car deals, RO's, Dead Deals and any little thing that I need to find. It is easy to scan, the "intelligence" of the scanning software means I don't have to delete blank back pages, as it recognizes them and doesn't scan them. I can see what I have scanned. This one is important, as when you are scanning in as many documents as I do on a daily basis, sometimes you hit a wring key when creating the number to go with the items scanned. With Scan 123 I can see those numbers and VERY EASILY adjust them in the online application. The customer service is TOP NOTCH! They answer me the same day usually and if it's late, they get back to me in the morning. They are helpful and a real pleasure to talk to.

CONS

The only issue I every have with the software is if I hesitate in typing a name, it tries to search and find it, so when I begin typing again it sometimes overwrites what I had just typed, thus slowing me down a bit, but this is not a huge issue and usually only happens when I need to type a persons name that I am unfamiliar with the spelling.

Vendor Response

Thank you so much for the kind review Karen! We are regularly updating the product to make scanning and retrieving documents even easier!

Replied August 2020

Rhonda

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Solid product, excellent customer service

Getting started took some time, and I'd recommend new users start slowly and really think through how you want to name documents and folders to make them easy to sort and locate down the road. That said, I've been really happy with Scan123. In particular, the customer service. The response time and personal attention they offer when you have a question or concern is outstanding.

PROS

The customer service has been consistently terrific for the 4 years we've been with them. Great solution for storing documents digitally instead of in dusty old filing cabinets. Product has been evolving with new features and they really take time with their customers to figure out what works.

CONS

Some of the newer features are designed only for US users. Some minor adapting needs to happen for Canadian users (such as a zip code field that won't accept a Canadian 6 character code).