Five plus years of discussions going from a high document organization to a paperless organization.

Support of the team that now just quickly makes the changes through the support tickets. And "Boom" it is done. Great job.

I enjoy creating success for our organization. More collaboration on design and talking through with me and my team would increase product value.

We have really enjoyed it. The team is very respectful and warn us if we are paying to much over a large period of time, Support was quick to set up a new dealership when we got it on line and again helped with the training of the new staff.

The software was very easy to get set up and going for us, We had 4 locations to get set up, we worked with tech support to get the users set up, then the support team also handled all the training before going live which was a big help

There was a big gab when we exported our old scanned info and sent them to Scan 123 to be imported into the new site

First time working with the company. process easy. was having issue documents not showing up and was taken care right away.

They took care of right away. easy product to use.

When I first stating scann123, documents will show under search right away now i have to wait 24 hours to 48 hours to show up in search bar.

See above.

I only administer user permissions and invitations, and disabling.

The interface and logic is lacking. I should be able to see a users permissions based on all available locations and checkbox whether they have access or not. I don't have a way to do this other than sending another invitation to add locations. This is NOT a good way of managing this. When a user leaves the company the interface makes me disable them for each location instead of globally disabling the user. I also have no means to change a user's information such as a last name change or email address.

Everything is right there in the application. I can see all car deals, RO's, Dead Deals and any little thing that I need to find. It is easy to scan, the "intelligence" of the scanning software means I don't have to delete blank back pages, as it recognizes them and doesn't scan them. I can see what I have scanned. This one is important, as when you are scanning in as many documents as I do on a daily basis, sometimes you hit a wring key when creating the number to go with the items scanned. With Scan 123 I can see those numbers and VERY EASILY adjust them in the online application. The customer service is TOP NOTCH! They answer me the same day usually and if it's late, they get back to me in the morning. They are helpful and a real pleasure to talk to.

The only issue I every have with the software is if I hesitate in typing a name, it tries to search and find it, so when I begin typing again it sometimes overwrites what I had just typed, thus slowing me down a bit, but this is not a huge issue and usually only happens when I need to type a persons name that I am unfamiliar with the spelling.