Smartwaiver Software

Smartwaiver Software

Find out more:

Find out more:

About Smartwaiver

Smartwaiver is a cloud-based document management solution that helps businesses convert existing waivers into digital formats and facilitate deal-making operations from anywhere across the web. Features of Smartwaiver include waiver templates, electronic signatures, safety videos, QR code support, access permissions, check-ins and WaiverSync (which facilitates the storage of signed waivers in a local hard drive). Smartwaiver allows customers to sign digital waivers directly from websites or from any computer, mobile or tablet. It provides a kiosk app for iPad and Android devices so that the device can be turned into a dedicated waiver-signing station. Additionally, the platform allows users to secure waiver conversions with an auto-photo capture. Smartwa...

Smartwaiver Pricing

Pricing based on number of NEW signed waivers collected. BASIC: $15 per month. Up to 100 new signed waivers per month. GROWTH: $30 per month. Up to 200 new signed waivers per month. STARTER: $45 per month. Up to 300 new signed waivers per month. PROFESSIONAL: $90 per month. Up to 600 new signed waivers per month. BUSINESS: $135 per month. Up to 1,000 new signed waivers per month. PREMIER: $250 per month. Up to 5,000 new signed waivers per month. ENTERPRISE: 5,000+ new signed waivers per month. Contact Smartwaiver.

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Not Available

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Smartwaiver User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 20 reviews

User Profile

Kimberly

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Entertainment

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2019

Easy to Waive

Pros

Easy, digital waivers for an escape room style business. We use smartwaiver for every guest, every day, and it usually takes about 5-7 minutes for the guest to fill our waivers for a full party of adults and minors.

Cons

I dislike that this software is dependent on wifi. No internet means no waiver and that means guest flow is a no-go

Response from SW Development

Hi Kimberly Glad to hear that Smartwaiver is working out for your business online. With the latest free Smartwaiver Kiosk app, you can use the software OFFLINE too. Check out our Support Page here: https://support.smartwaiver.com/hc/en-us/articles/360001610007-Using-the-Smartwaiver-Kiosk-App-Offline-

Replied September 2019

User Profile

Darien

Verified reviewer

Company size: 11-50 employees

Industry: Religious Institutions

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2021

Smartwaiver is a cheap, useful e-sign application

Overall, Smartwaiver is an excellent product - especially when compared to other e-sign solutions that either offer a worse interface/lack of features, or offer similar features at a much higher price. This product has given us a simple solution to a problem we had with online signatures, and while it is complicated to use, it is incredibly useful.

Pros

Smartwaiver has numerous useful features, most important being their comprehensive form setup that allow you to setup a simple online form to collect permission forms & signatures. I've used this for over a year to collect permission forms from parents, and never had an issue, even from parents who are not very tech-savvy. The front-end side of Smartwaiver is incredibly simple to use. This tool is especially useful since it creates a simple & straightforward form, and allows people to fill out one form for multiple people.

Cons

Smartwaiver offers many features and a simple front-end design, but it's back-end/admin side leaves a lot to be desired; especially when it comes to creating an online form. Smartwaivers forms are very useful and look good once setup, but the setup process is quite the chore - with numerous options and few explanations that make it difficult to learn and setup. I spent many hours setting up a single form, which I have just duplicated over and over again to avoid going through the whole process once again. However each time I setup a new form (only once every couple months), I have to sort through all the options once again and try to relearn the whole system. The features offered are all useful, just complicated. Paired with all the other features from Smartwaiver that are not explained, and this platform has a lot to offer - if you're willing to put in the work to learn.

Reasons for switching to Smartwaiver

Adobe Sign was poorly designed, lacking in features, and riddled with bugs

User Profile

Keitlyn

Verified reviewer

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
4

Functionality

out of 5

May 2022

Excellent waiver management

We have overcame the long waiting lines at our venue for our weekly events, and thanks to Smartwaiver we can send the waivers in advancaed an provide the customer a faster check-in experience

Pros

It´s really easy to integrate it with other software like Starboard Suite

Cons

For some reason sometimes the waivers wouldn´t update with our other software on time, so at the moment of checking in our clients, even though they have signed the waiver before, it´ll look like they were pending. I guess it´s a bug they could fix to make sure this doesn´t happen.

Lynn

Company size: 11-50 employees

Industry: Recreational Facilities and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

October 2021

Not so Smartwaiver

It was a fantastic program we found it so easy until they changed it.

Pros

I LIKED how easy it was to track and find customers when they were checking in. They have changed all of this and it is no longer easy.

Cons

That they changed the customer search and alphabetical order of search

Jana

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Love SmartWaiver

Wonderful. Customer service is amazing. Everyone is friendly and fast. The platform is great for what we need. We actually stuck in on an ipad, clients love it.

Pros

We have tried so many waiver platforms and none seem to take care of what we needed in the way we needed it done. I cannot recommend smart waiver enough. Clients absolutely hate having to fill out our waivers, add on the covid waiver and they're not happy. However, once we start using SmartWaiver, the resistance was minimal. The ease of use helps. From an admin standpoint, my job is so much easier to track what waivers go with each program. I love the tag feature. We had some hiccups in the beginning but the team has be phenomenal. Everyone I have worked with is fast and so on top of it. We recommend to EVERY business needing this solution.

Cons

Sometimes clients have trouble connecting and/or submitting but could be a user error.

Reasons for choosing Smartwaiver

We use acuity for our clients scheduling, the waiver piece is something we wish they spent more time on. Clunky and not ideal. We love the platform for scheduling. Maybe an integration in the future?

Reasons for switching to Smartwaiver

Ease of use, price and the deciding factor for me was the customer experience.