Smartwaiver Software

4.82 / 5 (11)

About Smartwaiver


Smartwaiver is a cloud-based document management solution that helps businesses convert existing waivers into digital formats and facilitate deal-making operations from anywhere across the web. 

Features of Smartwaiver include waiver templates, electronic signatures, safety videos, QR code support, access permissions, check-ins and WaiverSync (which facilitates the storage of signed waivers in a local hard drive).

Smartwaiver allows customers to sign digital waivers directly from websites or from any computer, mobile or tablet. It provides a kiosk app for iPad and Android devices so that the device can be turned into a dedicated waiver-signing station. Additionally, the platform allows users to secure waiver conversions with an auto-photo capture.

Smartwaiver integrates with Burble, WODTogether, Starboard Suite, Xola, FareHarbor, Rezdy, TrekkSoft and EZFacility. The solution can be customized depending upon the requirements on monthly subscriptions.



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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of Smartwaiver

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(9)

4 stars

(2)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-11 of 11 reviews

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November 2017

Shelby from Keweenaw Adventure Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

LOVE, LOVE, LOVE!! No need for any other waiver software... don't recreate the wheel!!

Made our transition from paper waivers to digital a pretty darn doable project! Allows for our customers to pre-registeter and save time during the check-in process. Gives us great tracking for demographics and how-they-heard, etc.

Pros

The customer service was fantastic in helping us set up all our paper waivers into digital form. They've been prompt with every question we've had, and hands-on in helping updating waiver fields. They've worked with us to customize our pricing (which is comparable to paper waivers!) and they are overall just great. Customers additionally constantly comment on what a slick and snazzy system it is! Plus it's integrated fully with our reservation system, Flybook - an extra bonus!!

February 2018

Chris from AquaAdventureTours, Inc.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Smartwaiver has been an absolute godsend for our adventure boating business-we look like pros again!

Pros

It's not only super easy for our guests to use when making their reservations online, it's just as easy and reliable for dockside walk-up reservations. No more pages blowing in the wind, no more pens that don't work, no more passing clipboards around and no more scanning waivers at the end of the day/week/month/year!

Very straightforward to set up, no coding needed (from a users perspective). And it's very flexible and customizable, you can use your own language if you have a waiver you're already working with. We had our waiver online and testing in less than 30 mins.

One of the true joys of working with this software is knowing that the people who back it are pros. We've been using Smartwaiver for a few months, and any time we've wanted to make a change, support staff have been either immediately accessible (during business hours) or have the issue resolved by the next morning. Always friendly and helpful!

November 2017

Sam from Keweenaw Adventure Company

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

What an awesome way to simplify our waivers!

Saves us time and money!

Pros

The customer service support was fantastic. They worked with us to convert all our paper waivers (about 1/2 dozen) into digital format and helped to customize all the proper fields/questions. The program is super easy to use and I can't think of any ways to improve it!

September 2018

Erik from Extended Horizons Scuba Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Smartwaiver makes waiver capture WAY FASTER!

Storage of paper waivers and then having to look them up is a thing of the past. Access is decentralized so any of my staff can see the waivers by logging in

Pros

Easy to use. Customer service is outstanding. Waivers customization is simple

Cons

Least? There is nothing I can think of that Smartwaiver did not already address. No cons come to mind

March 2019

Eric from Lake Geneva Canopy Tours

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

End of the paper trail and speeds up check in time

Make the switch and you won't be disappointed.

Pros

Easy to use, great customer service, excellent price, easy to setup. Great record keeping as well

Cons

Don't have any cons to the software. It is very easy to use and guests don't have any issue signing waivers. We also use this on our tablets in the store

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

July 2018

Smarwaiver is a simple and effective tool for managing waivers in a business setting.

Easily keeps track of signed waivers as well as has an app that allows customers to review and sign straight from a tablet at my company.

Pros

I really enjoy Smartwaiver and all its many tools. For example, I appreciate that it gives specific information about the signed waivers, such as flagging waivers for review when a minors surname is different from that of the adult who is signing the waiver for them. That and similar functionalities really help streamline the waiver process.

Cons

I wish that on the waiver search interface there were options to search by categories other than last name and birthday. For example, it would be helpful to be able to search for first name.

March 2018

Jessica from Montclair Bread Company

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

March 2018

Super easy to use to create multiple waivers

Pros

I like being able to create many waivers, to make copies of those waivers if you need to make a slight adjustment. It is easy to add in check boxes and spots for people to initial. It seems to be easy for customers to fill it out

Cons

I wish you had the option to print out a waiver for people to sign in person if they are not able to use a computer. I know you can set up a kiosk for them but sometimes it is just easier to get them to sign it right there.

April 2019

Rachel from Leisure, Travel & Tourism

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Very easy to setup and use!

Pros

It is a great way to get guests up doing their participation attainment before arriving on site. It speeds up the checkin process a lot.

Cons

We have multiple kiosks and it is not easy to figure out which one I updated when looking at the ipad itself.

May 2018

Jennifer from LAUSD

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2018

I use this software for my business.

Work flow problems eliminated

Pros

Online storage of waivers, and easy integration with booking engine, customers like it a lot.!!!!!!!!!!!!!!

Cons

Mobile device view is tough, when people sign a waiver it takes a few minutes to show up online, and I'm not sure if customers completed it accurately before we leave, unless I hover over their shoulder and watch.

January 2019

Michael from The Escape OKC LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

By far the best waiver system

Pros

Setup took almost no effort and time. I emailed SmartWaiver my current waiver and they had it converted
literally 10 minutes later. The app setup takes seconds and once it's set up, it's really simple and clear to clients. Follow-up support issues have been handled quickly and completely.

Cons

We're a high-volume business so the cost is on the high end, but it's completely worth it.

December 2018

Matthew from Skyline Eco-Adventures

Company Size: 51-200 employees

Review Source: GetApp


December 2018