About Spectrum

Spectrum (formerly Dexter + Cheney) is a cloud-based construction ERP solution for small, midsize and large enterprises. Primary features include accounting, document management, job cost, project management, equipment management, human resources, payroll, purchasing, inventory management and reporting. The accounting module offers general ledger, accounts payables, accounts receivables, cash management and payroll features. The project management feature allows users to maintain project logs including submittals, transmittals, meeting notes, RFIs, daily logs, change orders and others. It offers integration with Comdata, LCP Tracker, Textura, Prophix, FYI Soft, TopBuilder, B2W, ConEst, ProEst, QuoteSoft, Sage Estimating, Procore, FieldConnect and others. Spect...
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Spectrum User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3.5

Customer support

4

Functionality

4

Showing 1 - 5 of 205 reviews

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2018

I am the administrator for Spectrum in our company and overall the Experience has been very good!

Ease of administration and our accounting team rarely has any issues with the software

Pros

The support team is amazing. They are extremely helpful and are good at fixing the annoying bugs and getting to the root causes of our problems. The accounting and hr side of the software works extremely well and I have very few if any complaints or issues that I have to fix or call support for.

Cons

The project manangement side of the software was never really completed so its less than impressive. But I think on the positive side since Viewpoint has purchased Spectrum I think that integrating it with their Team software will make a huge difference in this section!

Response from Viewpoint

We think our customer support team is amazing, too. Thank you! You¿re absolutely right about our project management focus moving to the Viewpoint Team platform, which is now integrated with Spectrum and has a product development roadmap that will open up a lot of new PM functionality to Spectrum/Team users.

Replied July 2018

Lisa

Company size: 51-200 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

March 2021

2 years in and we're still learning.

We've found errors in the software. When we reached out to Spectrum to ask for a fix we were told it was our own fault, asked us to pay for the fix, passed around, then finally Spectrum said it was their fault and would begin to fix. No timeline was given however. We need better customer service or IT turnaround times. It is incredibly frustrating to reach out with an issue, or suggest a much needed feature, with little or no response.

Pros

Document imaging is great. We also enjoy the invoice approval feature. Took us a while to implement and learn the system (well, we're still learning).

Cons

Payroll adjustments we'd like to do behind-the-scenes and not on a paycheque are a nightmare. The inability to track the purchaser of AP invoices. We use a user-defined field, but it does not link to the payroll module. Definitely not as user friendly as we would have liked (we came from Quickbooks though). The pricing module sucks. We need to pay for amount of users at one time (as some users access maybe once a week at most), not for named users.

Reasons for switching to Spectrum

We outgrew the program.

Melvin

Industry: Construction

Time used: Free Trial

4

Ease-of-use

out of 5
2.5

Customer support

out of 5
4

Functionality

out of 5

November 2013

Spectrum - Great features but could be better

Pros

Document imaging is truly built inside the software. The image storage was built inside every module for anything you want to scan. All of our AP (invoices, vendor contracts, Insurance Certs), AR (invoice supporting documents, MSA's), equipment files (titles, registrations), etc. were stored electronically and very easy to review. When approving AP, right inside the pre-check register I could review an electronic copy of any invoice making approval on the road very simple. There were also reports that could be run telling you when contracts were to expire, registrations were due, etc. The bottom line is that the designers not only listened to what the end users wanted, they also spent a lot of time making sure they designed it to make it easy for everyone. There are also a lot of user designed fields that allow you to customize things to fit your needs.

Cons

We had problems keeping the TB in balance. At least every three months, we had a transaction that only posted 1/2 of the entry, so when we ran a trial balance, it was out of balance (and the rebuild utilities wouldn't fix it), we then had to spend hours researching witch entry didn't post correctly, figure out the other side of the entry and then pay someone with backdoor access to recreate the missing entries. When we called Dexter and Chaney's support team, they had no answers as to why it happened; they would just help us figure out how to fix it (charged per hour). The financial report writer needs a lot of work. They do not support any of the better 3rd party systems like FRx, F-9, Hyperion, etc. Therefore, there was a lot of dumping to Excel and re-keying things into formats we could use. There was also zero drill-down capability. If you ran a TB and questioned what was in the line item, you had to run a detailed TB to see the detail. Then, if it came from another sub-ledger you had to run a report there to see the source document. Our implementation consultant was not very good; her training seemed poor and her knowledge of the workings of Spectrum were great, but she had no experience with the every day use of it, so I frequently pushed back on how it would work in the real world. Eventually she would concede that it would work better the way I proposed.

Nicole

Company size: 51-200 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2021

Great product has some flaws but nothing we were not able to work around.

It's been a great product that we've used for the last 9 years.

Pros

The way that as technology changes they system is updated to match.

Cons

Vacation accrual system is not what I'd like it to be. I have to do my own spreadsheet to get it to work properly.

Reasons for choosing Spectrum

the options available at the time.

Reasons for switching to Spectrum

Job costing

Kaylee

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2021

In-Depth Program With Great Potential

Overall I do like Spectrum. I feel like there are areas it could improve in and that I could be made more modern/ appealing to the eye. When I am busy I am able to answer the phone and navigate through Spectrum quickly to get the information I need right away. The depth of the program is a very good thing as long as they focus on having ways to be able to dig deep quickly or else finding information can become a headache.

Pros

I really like all the different reports that are made available. There are many places to add all different kinds of information and once the information is added in Spectrum allows you to pull reports for everything. Another feature I like a lot is the Favorites Bar. Spectrum is very broad and the Favorites Bar makes it very easy to quickly assess certain features of Spectrum that are specific to your role.

Cons

Some features about the software can be "glitchy" in certain features. For instance we have a tab with lots of information added in to one thing and this can cause Spectrum to freeze up and I will have to close completely out and log back in and start over what I was working on at the time. We have tried different recommendations to resolve this issue, but we get the same result.

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