Should not have to re-enter all of the information we already put into freshdesk. This is very time consuming and confusing.

Freshchat is a quality chat application with a confusing backend UI and an impossible login system.

I have been using is for more than 2 yesrs now and i like it as it's totally worth of it's price.

The thing that I like about freshchat is the simplicity of the UI and its various automation options. I used it for a trial period and I liked the overall experience of it.

No notifications to admin or agent when inbox is not open.

It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing.

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.

The overall experience was excellent, I was able to trust their app, and definitely liked their modern look of the UI.

Best messaging software that will help in improving business and acts as a sales bot which really help in reducing human effort.

In a world of chat and bot solutions, Freshchat wins for me.

The setup was so simple and the integration onto the website is quick. The training is self explanatory as the interface is user friendly.

However, occasionally, the human sales associates aren’t knowledgeable, tired of answering questions, therefore rude and careless or have to ask another associate.

Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment.

It appears to have robust features and they attempt to offer cutting edge technologies.

It's prone to bugs and very frequently would stop working and the widget disappear.

Because I have so great experience with other Fresh products, I hope I will make it work for me in the future, when I try again.

Ve used Freshchat services as a loan consumer and subscription service. The ease of use in communicating about my financial inquiries, subscription to HP Instant Ink, have been easy to use.

My experiences with Freshchat has been through two companies, namely, HP and Klarna. The experiences with the chatbot service have been positive.

The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device.

Its integration with our freshdesk was easy and very easy to use and administer.

Great tool for providing real time support. BOTs functionality is great for automatizing.

The chat it is set up to answer FAQs and then if a consumers inquiry requires more detailed human communication, the chat bot redirects with ease to a human to chat through the service.

Great user experience and interface. Freshchat was easy to set up to our existing system and provided value for money when compared with other similar software.

The interface is simple and clean. Their products integrate well with each other, so if you like their software they conveniently talk to each other in some way.

Users particularly appreciate the user interface's ease of use, advanced customization, and agent-to-agent conversation transfer features.

Being the Chatting / ticketing company, i have to say their support is really bad. After being in touch with them for 6 days ( everyday 2 emails).

The dashboard and app are very clean. The only reason I switched was due to price.

I like the way it integrates with wordpress. Easy to manage by my clients.

Easy to use and configure and integrate with other products like freshdesk.

I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it.

Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.

I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.

The billing is sometimes wrong and you have to keep a check on that.

The chats are even saved and not removed from my Klarna Ap. Therefore, I enjoy ease of use, integration with multiple businesses, and the saving of conversations.

I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements.

Really enjoyed deploying this onto our help desk. Customer support is absolutely amazing and go above and beyond to help.

This has improved customer communication and resolving issues in a timely manner. Very proactive approach.

It has been a very useful tool to convert customers to purchase inside the website.

I like its beautiful UI and Its features, The ease of use is also very nice and the helpdesk integration is just too good.

A solid tool to provide top-notch customer support through live chat.

The ease of use and how we can integrate this in our own website just using the readymade javascript code. Easy to create tickets in freshdesk and reroute to respective person.

Didn't find much of any cons to start with. To start with, one can say that the customization in the custom campaigns is not very flexible and could include more options.

Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team. Much better than their competitors with respect to user interface, pricing, and customer support.

Highly recommended for small and new businesses (pricing is a big factor too).

Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

Great tool, even greater when calling got added.

We've been glad for the ability to have an SMS feature that can be shared across multiple sales people in our call center. It's been a good value, priced well.

The inability to send a message to multiple people quickly and easily.

Very helpful in reminding people of meetings they have scheduled with me. I also enjoy that Salesmsg links to our CRM so that texts are linked to contact records.

Overall very thankful for the product and ease of use. Critical for recording data for interactions etc. also, appreciate the integration with our CRM we use with Hubspot.

Very poor service, after subscribing to see the look of the panel I never used and never logged in ever after, I forgot to remove my credit card. When I contacted them 2 weeks later.

Superb Text message Platform, a new channel for reaching your customers and getting results.

The mobile app is difficult to use. It struggles to load messages so we find ourselves using the desktop app 99% of the time.

It is very hard to carry on a conversation via the app. Being tied down to a computer to respond to customers is not ideal for the mobile business we are.

They have been great about communication and helping us get everything up and running.

Just a great Hubspot integration with an amazing customer service team. Definitely know what they are doing and they are excellent in helping you reach your goals.

Overall the software works pretty well, a few glitches once in a while with the auto sends not sending but customer service is always great and assists in fixing any issues.

Super easy ActiveCampaign integration. Works amazingly well with automations, app is clean, messages go through without a problem and all messages are recorded in my active campaign contact notes.

I like the ability and that it works with Zappier. Support is good and has been helpful.

Salesmsg is an excellent 2-Way SMS platform. Their native integration with Keap (Infusionsoft) enables us to trigger significant automations and really extend the power of their product.

I can contact customers much quicker and ensure they get there estimates.

Super easy to set up, tech support is great, and it's by far the easiest integration we've completed (and we integrate A LOT).

We like everything about Salesmsg, their customer support has been very prompt and pleasant as well.

The ease of use is fantastic. I like how it syncs with my CRM (PIPEDRIVE).

The system is slow and the app does not work that well.

Salesmsg is an intuitive and user-friendly messaging platform designed to help businesses engage with their customers more effectively.

Salesmsg is an incredibly useful and intuitive software that makes it easy to stay connected with customers and colleagues.

SalesMsg has been great. I had it up and running in no time at all.

Integration with Hubspot it's what makes it work. Tracking in Hubspots timeline with chrome extension makes you more effective and versatile.

Their integrations seem to be the best on the market. We have been pleasantly surprised about the quality and response time of their support while we learn 2-way SMS Marketing for the first time.

It’s hard to set your password, especially on iPad tablet. The chat didn’t work, says it will take hours.

The ability to set a text to be sent in the future is amazing. After that, integrating video texts, phone calls, and more makes a great package.

Texting is the way to close our customer base, so we need something quick and easy...I absolutely love this service.

I message 20-50 different clients per day, and Salesmsg makes it easy to do so. I like that I can save numerous canned messages so that I do not have to retype the same message over and over.

I love having a detached number for clients to reach me on. Makes communication very easy whether my agents prefer text and email.

Linking ActiveCampaign contact records to Salesmsg is very helpful to me. The integration was simple to set up (I'm not an IT expert).

I also appreciate the software's exceptional customer support and access to helpful training resources.

Great product and innovative team, the ease of use and expanding functionality of the product.

Customer service is really helpful. I link up the texting platform to my booking software and I love that it has that API - it never fails.

The whole concept is one I am a huge fan of and used by marketing professionals like GaryVee and Greg Rollett.

My customers can contact me in the media they love to use.

Powerful, Easy to Use and Awesome Customer Service.

Although some areas, such as pricing and reporting capabilities, could be improved, many users appreciate Salesmsg's excellent customer support and training resources.

Missing a few small features, but they keep adding them monthly.

It's super easy to navigate around. The software itself is very responsive and fast to work with.

Indian Rupee

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key-Value Propositions
1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 
3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns 
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances



Languages supported: 

Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian,  Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu Vietnamese, Welsh


LongDescription

File Management

Support Ticket Management

Surveys & Feedback

Automated Responses

Code-free Development

Activity Tracking

Transfers/Routing

Real-Time Monitoring

SSL Security

Single Sign On

Query Suggestions

Offline Form

Collaboration Tools

Automated Routing

Natural Language Processing

File Transfer

Customer Support

Process/Workflow Automation

Customer Experience Management

Mobile Access

Proactive Chat

Intent Recognition

Multi-Channel Communication

Real-Time Notifications

Language Detection

AI/Machine Learning

Alerts/Notifications

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Time Zone Tracking

Multi-Language

Customizable Branding

Chatbot

Remote Access/Control

Employee Activity Monitoring

Pre-Configured Bot

Remote Support

Customer History

Third-Party Integrations

Canned Responses

Task Management

Live Chat

Virtual Assistant

Search/Filter

Augmented Analytics

Knowledge Base Management

Transcripts/Chat History

Contextual Guidance

Real-Time Analytics

Multi-Channel Management

Real-Time Data

Performance Metrics

Activity Dashboard

Reporting & Statistics

Drag & Drop

Autoresponders

One-to-One Messaging

Real-time Conversations

Reporting/Analytics

File Sharing

Communication Management



- Chatbot Builder
- Chatbot Analytics
- Shopify Integration
- Freshdesk Integration

Growth - $15 per user/month, billed annually
- Upto 2000 bot sessions/month Free
- Priority Inbox
- Canned Responses
- Facebook Messenger
- User Segmentation
- Business Hours

Pro - $49 per user/month, billed annually
-Up to 3000 bot sessions/month FREE
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- Team Performance Report
- IntelliAssign
- Business Hours(by Groups)
- Co-Browsing

Enterprise - $79 per user/month, billed annually
- Up to 5000 bot sessions/month FREE
- Allowed IPs
- Allowed Domains
- User Authentication(JWT)



Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshchat

Live Online

Documentation

US Dollar

Salesmsg is a cloud-based solution that helps organizations communicate with customers via two-way text and multimedia messages. The platform offers a centralized dashboard, which enables businesses to manage contacts and send, receive, and organize customer conversations.


Salesmsg allows enterprises to define business hours, setup automated replies and respond to general queries using canned responses. Users can utilize the built-in search capabilities to view and resume past interactions. It offers a host of features such as data archiving, calendar management, call forwarding, shared inbox, fields merging, opt-out management, private conversations, tagging, contacts segmentation and more. Additionally, agents can send mass messages using the broadcast functionality and import contacts using CSV files.


Salesmsg supports integration with various third-party applications like HubSpot, Ontraport, Marketo, Infusionsoft, ActiveCampaign and more via Zapier. Pricing includes monthly subscriptions and support is extended via email, FAQs and other online measures.



Freshchat vs Salesmsg

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