Ease of use, overview of customer's steps, ability to track record.

We're looking at closing it down as we now don't have automatic messages when we miss people.

I was find a lot of time a best chat solution to my website and with a friend I know Smartsupp, simply the best.

ONLINE support, important for international clients.

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.

Low price, and free trial. The customer service is very good and fast.

The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time.

Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too.

Reasonably priced for small businesses who really need to be careful where dollars are spent. Great overall interface and easy to on-board.

Smartsupp helps us, as online beauty salon, to get in touch with (potential) customers and provide exceptional customer experience.

Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website.

When there is a chat lost and I do not receive the user's email address to contact him again.

Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

It is easy to use, UI design is nice. Customized auto-messsage reply is super convenient.

We’ve been using now the Smartsupp free account for over a month and it is really nice. Just the basic features are exactly what we need now and in the future we can always upgrade.

Unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline messa.

Praise for your customer support service and especially the teammate [SENSITIVE CONTENT HIDDEN.

The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.

We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.

However, I would like to ask you about the possibilities and future integration in this program.

In addition, the robot should have trigger options in all question strings. To make matters worse, they disconnected my chatbot integration with Sirena without warning.

I am using it for the first month yet but things are working pretty well and I am really enjoying the better results.

Integration with Facebook sometime is a problem.

Very useful, easy to use and a perfect way to increase my sales.

The UI is intuitive and conversations are easy to manage. Creating new contacts or beginning conversations with new customers is critical to good service.

The WhatsApp integration is a powerful feature to communicate with clients.

Ease of navigation, clear dashboards and app mobile.

I recommend Sirena as the best solution, at least in LatinAmerica, for managing whatsapp for sales teams.

It's really very ease to use Sirena and the process for implementation is short.

Não muito boa, a expectativa gerada na venda não está sendo atendida devido a limitações no sistema. Principalmente na versão mobile.

I like the easy way to manage the app and to work in it.

We are loving Sirenas integration with WhatsApp, since it offers a very fast channel directly to our costumers.

Software easy to use, a lot of functionalities over Whatsapp conversation, and a wide options of integrations.

Sometimes technical problems occur causing delay in the delivery of information.

No integration with facebook & instagram that allows to answer DMs and Comments in posts. No integration with chats.

I like the idea, with few competitors and very useful.

Bad experience, high expectations were not achieved.

Several problems of system oscillation, difficulty setting up groups and not being able to assign 1 user to more than 1 group, API connection and mainly, a robot that doesn't work well.

Support is extremely effective, you can tell they take good care of their customer. The WhatsApp and Facebook integration are what makes the difference.

It was easy and intuitive to start using the WhatsApp line and even more to get my line of Facebook messenger. In less than a few clicks I was already testing the channels.

Que no se puedan incluir grupos, no se reenvían los mensajes a otros chats.

It's really Good One of the Best expefiences and invertions by My Bussines.

It is a great tool to manage all your WhatsApp contacts and prospects.

I like the view, is easy to understand, and easy to administrate the contacts.

Incredibly difficult to set up, confusing onboarding process, too many players involved in the process. Gnerally a waste of time and money.

Easy to use, easy to setup, and is a great way to admin all our customer service comunications.

The simple fact of having contact with the client immediately and easily is what I like the most. Integration with our Facebook is super easy and my clients are delighted.

EASY TO USE, AND VERY GOOD WAY TO ADMINISTRATE OUR CLIENTS.

You cant create Transmition List, hard to find the conversations, you cant create a new customer.

We have been using Salesforce for a long time and our team are very experienced using CRM. When we added in the Sirena CRM, we have had great adoption by our team and our customers love the platform.

IS A VERY GOOD SOFTWARE TO MANAGE OUR CLIENTS LEADS, VERY INTUITIVE AND AFFORDABLE.

It is a perfect way to see and control all your customer service messages, get better answer times, and a more professional image to our clients.

They are a young and smaller company than the big brands, so they need to continue with the hard work to grow and meet all the needs that a conversational contact center requires.

The visual ease of monitoring the activity flow of the whole team. Conversation progress and response time.

Dashboards and the possibility to continue custo er journey. Sirena stops when custom do a purchase.

The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena  could work as omnichannel very soon.

Sometimes presents problems with the value of the services since they do not appear complete in the review.

Sometimes the sales or comertial managers demand some fields or filters that its a little complicated to ask Sirena to develop it.

Whenever we need support they are giving us a hand. It has given us a great help in reordering our client portfolio.

But Sirena does not support that, so you dont know what is the customers message reffering to, so you need to lose time asking what message is he reffering to. Pretty bad in that sense.

Me he acostumbrado tanto a este sistema que no creo que haya algo que no me guste.

It's a great platform cuz it's clean and friendly.

We got it more clients and better the costumer flow.

Easy to integrate with other apps, in general is this.

US Dollar

Drive your online sales through conversations.

Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. 

As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.

WHY CHOOSE SMARTSUPP?

• Smartsupp is the only product that combines live chat, chatbots and video recordings all on one platform. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop.

• Access real-time visitor lists enriched with e-commerce data. See who is browsing your webshop, which products visitors demonstrate interest in, and proactively start a conversation to make a sale.

• The most popular online chat in Europe with more than 50,000 active webshops and websites worldwide. We also offer human customer service in 7 different languages.

• GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws.

WHAT CAN SMARTSUPP DO?

What can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great.

• Live chat, chatbots, and Email and Facebook Integration all in one place–start a personal conversation with your customers and have all communication on one dashboard. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.

• Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads, and assisting customers with shopping even while you’re asleep.

• Video Recordings – See how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.

• Mobile App – Be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.

• Visit our website to get the full list of features: https://www.smartsupp.com/pricing

WHAT OUR USERS SAY ABOUT US?

“Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.”

—Oke Harms, Kickerkult.de

“With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.”

—Katarzyna, Wujo.pl

LongDescription

Real-Time Analytics

Surveys & Feedback

Transfers/Routing

Real-Time Monitoring

Customer Database

Offline Form

Mobile Access

Proactive Chat

Transcripts/Chat History

Performance Metrics

Queue Management

Event Triggered Actions

Activity Dashboard

Reporting & Statistics

Website Visitor Tracking

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Customer History

Third-Party Integrations

Canned Responses

Live Chat

Application Management

Website Integration

Visual Analytics

Natural Language Processing

AI/Machine Learning

Chatbot

Lead Capture

Automated Responses

For Sales/Marketing

Automated Routing

Customer Support

Customer Experience Management

Multi-Channel Communication

Multi-Language

Lead Qualification

Pre-Configured Bot

Support Ticket Management

Activity Tracking

File Transfer

Contact Management

File Sharing

Interaction Tracking

Drag & Drop

Autoresponders

Tagging

Communication Management

Self Service Portal

Role-Based Permissions

Alerts/Notifications

Customizable Templates

Performance Management

Customer Segmentation

Customer Service Analytics

Real-Time Notifications

Real Time Reporting

Routing

One-to-One Messaging

Real-time Conversations

Code-free Development

Knowledge Base Management

Customer Communication

22.50 / Month for our Standard Package
$7.50 per each extra agent (monthly plan) / $5.00 per each extra agent (yearly plan)


Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Smartsupp

In Person

Live Online

Webinars

Documentation

Videos

Zenvia Conversion (formerly Sirena) is a live chat software designed to help businesses in the eCommerce, retail, education and other sectors respond to customer queries via WhatsApp, Facebook Messenger and Instagram. The platform enables managers to handle incoming messages using a shared inbox.

Administrators can create messaging buttons, letting prospects connect directly with businesses on a unified interface. Zenvia Conversion offers scoring and distribution bots, which allow teams to filter and distribute inquiries across agents. Additionally, supervisors can add custom contact information and send broadcast messages on a centralized dashboard.

Zenvia Conversion offers an application programming interface (API), which lets stakeholders integrate the system with several third-party applications including Messenger, PayPal, Shopify and Zapier. Pricing is available on monthly subscriptions and support is extended via FAQs, live chat, email and knowledge base.

Smartsupp vs Zenvia Conversion

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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