1CRM software


51 reviews(4.5/5)
51 reviews(4.5/5)

1CRM is a cloud-based customer relationship management (CRM) solution that offers businesses features for managing sales, customer service and business operations. 1CRM combines a CRM system with order management feature to develop quotes, track orders, generate invoices and manage projects, resources, customer cases and human resources.

1CRM enables users to monitor sales pipelines and record a detailed history of interactions on leads, contacts and accounts and keep stakeholders up-to-date on accounts and informed on potential issues.

1CRM offers sales force automation, opportunity tracking, sales forecasting, calendar management, graphical dashboards, reporting and email integration. It integrates with third-party applications such as Google apps and Outlook. The QuickBooks Finance add-on module allows companies to gain a full view of their financial picture. Pricing is per user per month and is based on a number of accounts, targets and leads. Support is available through online forums, videos, phone and email.

Supported Operating System(s):
Windows 7 , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

51 Reviews of 1CRM

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  • Oliver from Pickle Software

    Specialty: Software / IT

    Number of employees: 2-10 employees

    July 2018

    Reasonable CRM software for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall a decent product but could be narrowed down more to the crm functions for the best usage for customers.

    Pros

    A range of functions are readily available for small to medium organisations. The quote creation and invoice functionalities are a superb development. user interface is friendly and inviting and most functions are available, finally the customer service and support was fairly fast to respond with a robust solution.

    Cons

    There is a possible information overload scenario for many colleagues waiting to happen. The crm has functions developed out of the scope leading to less attention to detail in the actual crm functionalities.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gilbert from Insurance

    Specialty: Insurance

    Number of employees: 11-50 employees

    July 2018

    1CRM helped my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The fact that I am able to view all correspondence with a client. From the very first email I send to a client to the last. If a new staff member starts, it is so easy for them to know the needs of a client and past transactions.

    Cons

    Look I wasn’t to happy with the dated look of the software. But ever since the new update I have been loving the Flex theme.

    This review was submitted organically. No incentive was offered
    Review Source
  • Eduardo from Ultreia Comunicaciones S.L.

    Specialty: Telecommunications

    Number of employees: 2-10 employees

    June 2018

    Great software that covers a lot of situations

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Support is great. Questions are usually answered in a few hours. Updates work flawlessly. The developers are very fast at chasing bugs when they appear.

    Pros

    I like how it integrates a lot of business processes into a single program. Everything is linked and you get all your information easily. This is not only a CRM, but it is close to a full ERP. It adds invoicing, financials, service support and a ton of other features. I find it specially useful to add my own templates for documents and the way I can create a full module without needing to program. It has also added an API that you can use to integrate with external software.

    Cons

    Some areas are not as developed as others. Project management is a bit old, and it lacks some functionality that you can find in other software.

    This review was submitted organically. No incentive was offered
    Review Source
  • Rickus from Information Technology and Services

    Specialty: Software / IT

    Number of employees: 2-10 employees

    June 2018

    Solid, User Friendly and Great for non-technical people

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A Android App would be great!

    Pros

    Overall everything. The new version 8 is fast, clean and just beautiful! I love the fact that I can convert between modules. Makes manual processes a thing of the past.

    Cons

    Campaigns are a bit hard to use.
    I see there is no Android App. ( That would be beneficial for some. )

    This review was submitted organically. No incentive was offered
    Review Source
  • Jose from Rivera Corp.

    Specialty: Consulting

    Number of employees: 2-10 employees

    June 2018

    good CRM, includes all the basics with focus in marketing, sales and customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    A good CRM that is worth trying. It will help your business get managed better. It's not about the CRM tool itself but about the processes behind.

    Pros

    All the functionalities expected into a CRM tool. Modules for Sales, Marketing and Customer service. Updates are not frequent but when done, make a good difference. Pricing is right about every other CRM. There's an on-premise option for free (but no support) that can help a small business to understand the basics.

    Cons

    Not downsides for this product. it pretty much delivers what's offered. the CRM features are very straight-forward and pricing is comparable to all other options in the market. Having an exposed API is available in the advance option (the one that pays the most).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Rushang from Akarsh Exports

    Specialty: Advertising

    Number of employees: 11-50 employees

    June 2018

    Reasonable CRM software for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it.

    Pros

    Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation

    Cons

    I believe this is not a well confined CRM in the sense that's it too broad to be a CRM. It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Rekha from Queensland Government

    Number of employees: 10,000+ employees

    April 2018

    CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Lightweight CRM with basic functionalities
    Easy to use and manage
    Some elements of mobile computing enabled

    Cons

    Integration with customer Analytics is not very good
    Front end portal power would be added advantage

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Jose from Multi Comercial

    Specialty: Retail

    Number of employees: 11-50 employees

    April 2018

    Excellent application, practical and useful

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Recommended for its simple platform and acceptable for many users. Recommended by me for small businesses

    Cons

    It is not customizable for the price you can not ask for more, but it is practical and simple for any user

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • James from MSP Remote

    Specialty: Consulting

    Number of employees: 1 employee

    April 2018

    1CRM is a great started CRM for a Service Company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Free Version and the Paid Versions you get everything you need in a CRM

    Pros

    Service Companies struggle with finding a CRM that can help them and there business and 1CRM does the job.

    Cons

    Cons are more of a personal preference I feel like the module editor should be included in every plan.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Apple Jiene from Operations

    Specialty: Other

    Number of employees: 11-50 employees

    January 2018

    Easy and loaded with features

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The site is loaded with features. In fact, for the average person (IMO) it's overloaded and overcomplicated. You need to be fairly "techy" to know what half the stuff means and does. But it does appear to be rich in features. And it has a very basic app to go with it, which looked like it was a good work in progress.

    Cons

    Customer service. It appears if you have problems the only person to speak with is the company owner. so it appears it's almost a one man show. We had many issues and ultimately canceled our subscription soon after starting, but not without problems with the company, hassle, disputes, and poor communication.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sabrina from InstaFame Marketing

    Specialty: Consulting

    Number of employees: 2-10 employees

    December 2017

    Functional & Easy To Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very simple to use and the customer service representatives are very knowledgeable and helpful.

    Pros

    This CRM is simple to set up which is great for people who are not very tech-savvy. I like the available integrations for other systems we use on a daily basis. Definitely a great way to keep track of our clients.

    Cons

    The only negative I would say is there are some fields that I would like to be available inside the contacts.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Julian from Sky Blue Microsystems GmbH

    Number of employees: 51-200 employees

    December 2017

    Security certificate warning, basic lists inaccurate, clunky documents, HORRIBLE SUPPORT!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None. A net negative experience.

    Pros

    It was meant to be a SaaS all-in-one (financial, inventory, crm, etc), but had fundamental flaws and was essential unworkable - and support are rude and unhelpful.

    Cons

    We abandoned this software when we got a warning in our browser that the site was not safe. This is where we keep our critical business data, remember. Support? Ignore the warning and proceed. Really? That gives you an idea of how amateurish this software is, and how disdainful the company is, both their US hq and their German partner, Visual4 GmbH. Simple things like a list of countries, that you cannot add to, leaves off essentials like the UK and any variant (Britain, England, etc. Doesn't exist). The forms (orders, invoices, etc) were from the 80s and could not embed a logo properly (support didn't care - "try a square one". Um ... my logo is rectangular, even if your software doesn't like that), You can edit the forms, but the tool to do so is out of the 70s in terms of friendliness, and anyway there was only very limited functionality included anyway - all at an additional fee!!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • John from CPI

    Specialty: Healthcare / Medicine

    Number of employees: 51-200 employees

    November 2017

    A lot of features and customizations are abundant but falls short

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it offers full project which allows the user to add and customize features. It also has the MS word mail feature which is convenient.

    Cons

    very poor customer service with minimal support. Seems to take forever to get a response. They seemed overwhelmed with inquiries.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Terry from SOAPware, Inc.

    Specialty: Software / IT

    Number of employees: 11-50 employees

    October 2017

    Best bang for your buck

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For the price you pay you might think you would get a less usable product but this is not the case. Same for customer service. You get the royal treatment for the peasant price!

    Pros

    Customer service is unparalleled. Willingness and ability to accomidate user requests is terrific...some function you wanted added? Just ask, 1CRM will likely have a solution for you quick. Low cost for all that you get.

    This review was submitted organically. No incentive was offered
    Review Source
  • marcus from Incarta

    Specialty: Software / IT

    Number of employees: 11-50 employees

    October 2017

    Amazing support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Flexible, easy to use stable and excellent support. It is a well designed functional product with fantastic support

    Pros

    The support from the developers is unmatched in the market. It seems that they must monitor their email 24*7.
    Easy to use, easy to customise. We have been using 1CRM for many years and credit it with having assisted us in building the business we have today.

    This review was submitted organically. No incentive was offered
    Review Source
  • Hristo from Magnalabs

    Specialty: Healthcare / Medicine

    Number of employees: 11-50 employees

    August 2017

    Essential software if you want to build sustainable business.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Nice functionality.
    Easy to learn how to use it.
    Convinient for multiple users.
    Easy to instal and maintain.

    Cons

    Could be more predictive.
    I wish it could be freeware.
    Could be more supportative.
    Linking with accounting is essential.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Viveka from VCS Software LTD.

    Specialty: Software / IT

    Number of employees: 51-200 employees

    August 2017

    1CRM for U

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall is recommended for startups especially.

    Pros

    An open source.It is user friendly.Does not holds your data.Customize it for each client separately.

    Cons

    Being an open source , I experience little problem with support. I many a times feel requirement of Updates/development.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Suresh from New Age Caravans Pty Ltd

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    May 2017

    CRM is more customisable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We did not have to change our business process much to adapt to the software, instead the Software was flexible enough to fit our needs.

    Cons

    The UI is a bit old school, could be better with the generation. Also, at times the customer support is not readily available

  • Julian from Sky Blue Microsystems GmbH

    Specialty: Software / IT

    Number of employees: 201-500 employees

    April 2017

    Over-complex product, terrible customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is an amateurish product cobbled together and presented under false pretenses about what it can do, and what you should expect. You cannot use this product if you have real customers, except perhaps some B2C who don't care. For B2B, don't waste your time even looking at it.

    Pros

    There is an attempt to integrate all aspects of CRM, EM, DM, etc into a single product, which is great - if it worked. It doesn't.

    Cons

    Unserious functionality that you are forced to include (can't suppress, or even edit out), that you simply can't present to a prospect or customer, very clunky functionality, sometimes excessively complex. "Support" is a scam whereby they just try to upsell you to a higher package (which doesn't solve the problems, btw - we tried) or expensive consulting hours. If you object, they cut you off completely, stonewalled.

  • Deborah from TWIA

    Specialty: Insurance

    Number of employees: 201-500 employees

    March 2017

    Great value for the features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great experiences with this application . Robust features.

    Pros

    Value for the money

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