1CRM is a cloud-based customer relationship management (CRM) solution that offers businesses features for managing sales, customer service and business operations. 1CRM combines a CRM system with order management feature to develop quotes, track orders, generate invoices and manage projects, resources, customer cases and human resources.

1CRM enables users to monitor sales pipelines and record a detailed history of interactions on leads, contacts and accounts and keep stakeholders up-to-date on accounts and informed on potential issues.

1CRM offers sales force automation, opportunity tracking, sales forecasting, calendar management, graphical dashboards, reporting and email integration. It integrates with third-party applications such as Google apps and Outlook. The QuickBooks Finance add-on module allows companies to gain a full view of their financial picture. Pricing is per user per month and is based on a number of accounts, targets and leads. Support is available through online forums, videos, phone and email.

Book meeting
Book meeting

Book meeting

Contact info

Contact info

Contact list

Contact list

Dashboard

Dashboard

Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



52 Reviews of 1CRM

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 20 of 52 reviews

Start your review of 1CRM

Write a review

Alin from Franconstruct

Industry:  Other

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

An easy to use CRM when you are a beginner

Pros

Easy to use and start with. The support is fast, very professional and the price for a monthly plan is fair according to the features they offer.

Cons

The UI can more modern and some updates they offer seems rushed. Also the fact that they don't have an android application yet .

Review Source

Oliver from Pickle Software

Industry:  Software / IT

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Reasonable CRM software for small businesses

Overall a decent product but could be narrowed down more to the crm functions for the best usage for customers.

Pros

A range of functions are readily available for small to medium organisations. The quote creation and invoice functionalities are a superb development. user interface is friendly and inviting and most functions are available, finally the customer service and support was fairly fast to respond with a robust solution.

Cons

There is a possible information overload scenario for many colleagues waiting to happen. The crm has functions developed out of the scope leading to less attention to detail in the actual crm functionalities.

Review Source

Gilbert from Insurance

Industry:  Insurance

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

1CRM helped my business

Pros

The fact that I am able to view all correspondence with a client. From the very first email I send to a client to the last. If a new staff member starts, it is so easy for them to know the needs of a client and past transactions.

Cons

Look I wasn’t to happy with the dated look of the software. But ever since the new update I have been loving the Flex theme.

Review Source

Eduardo from Ultreia Comunicaciones S.L.

Industry:  Telecommunications

Number of employees:  2-10 employees

Ease-of-use

Functionality

June 2018

Great software that covers a lot of situations

Support is great. Questions are usually answered in a few hours. Updates work flawlessly. The developers are very fast at chasing bugs when they appear.

Pros

I like how it integrates a lot of business processes into a single program. Everything is linked and you get all your information easily. This is not only a CRM, but it is close to a full ERP. It adds invoicing, financials, service support and a ton of other features. I find it specially useful to add my own templates for documents and the way I can create a full module without needing to program. It has also added an API that you can use to integrate with external software.

Cons

Some areas are not as developed as others. Project management is a bit old, and it lacks some functionality that you can find in other software.

Review Source

Rickus from Information Technology and Services

Industry:  Software / IT

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Solid, User Friendly and Great for non-technical people

A Android App would be great!

Pros

Overall everything. The new version 8 is fast, clean and just beautiful! I love the fact that I can convert between modules. Makes manual processes a thing of the past.

Cons

Campaigns are a bit hard to use.
I see there is no Android App. ( That would be beneficial for some. )

Review Source

Jose from Rivera Corp.

Industry:  Consulting

Number of employees:  2-10 employees

Ease-of-use

Functionality

June 2018

good CRM, includes all the basics with focus in marketing, sales and customer support.

A good CRM that is worth trying. It will help your business get managed better. It's not about the CRM tool itself but about the processes behind.

Pros

All the functionalities expected into a CRM tool. Modules for Sales, Marketing and Customer service. Updates are not frequent but when done, make a good difference. Pricing is right about every other CRM. There's an on-premise option for free (but no support) that can help a small business to understand the basics.

Cons

Not downsides for this product. it pretty much delivers what's offered. the CRM features are very straight-forward and pricing is comparable to all other options in the market. Having an exposed API is available in the advance option (the one that pays the most).

Review Source

Rushang from Akarsh Exports

Industry:  Advertising

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Reasonable CRM software for small businesses

PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it.

Pros

Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation

Cons

I believe this is not a well confined CRM in the sense that's it too broad to be a CRM. It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this.

Review Source

Rekha from Queensland Government

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

CRM

Pros

Lightweight CRM with basic functionalities
Easy to use and manage
Some elements of mobile computing enabled

Cons

Integration with customer Analytics is not very good
Front end portal power would be added advantage

Review Source: GetApp

Jose from Multi Comercial

Industry:  Retail

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

April 2018

Excellent application, practical and useful

Pros

Recommended for its simple platform and acceptable for many users. Recommended by me for small businesses

Cons

It is not customizable for the price you can not ask for more, but it is practical and simple for any user

Review Source

James from MSP Remote

Industry:  Consulting

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

April 2018

1CRM is a great started CRM for a Service Company

The Free Version and the Paid Versions you get everything you need in a CRM

Pros

Service Companies struggle with finding a CRM that can help them and there business and 1CRM does the job.

Cons

Cons are more of a personal preference I feel like the module editor should be included in every plan.

Review Source

Apple Jiene from Operations

Industry:  Other

Number of employees:  11-50 employees

Ease-of-use

Functionality

January 2018

Easy and loaded with features

Pros

The site is loaded with features. In fact, for the average person (IMO) it's overloaded and overcomplicated. You need to be fairly "techy" to know what half the stuff means and does. But it does appear to be rich in features. And it has a very basic app to go with it, which looked like it was a good work in progress.

Cons

Customer service. It appears if you have problems the only person to speak with is the company owner. so it appears it's almost a one man show. We had many issues and ultimately canceled our subscription soon after starting, but not without problems with the company, hassle, disputes, and poor communication.

Review Source

Sabrina from InstaFame Marketing

Industry:  Consulting

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Functional & Easy To Use

Very simple to use and the customer service representatives are very knowledgeable and helpful.

Pros

This CRM is simple to set up which is great for people who are not very tech-savvy. I like the available integrations for other systems we use on a daily basis. Definitely a great way to keep track of our clients.

Cons

The only negative I would say is there are some fields that I would like to be available inside the contacts.

Review Source

Julian from Sky Blue Microsystems GmbH

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Security certificate warning, basic lists inaccurate, clunky documents, HORRIBLE SUPPORT!

None. A net negative experience.

Pros

It was meant to be a SaaS all-in-one (financial, inventory, crm, etc), but had fundamental flaws and was essential unworkable - and support are rude and unhelpful.

Cons

We abandoned this software when we got a warning in our browser that the site was not safe. This is where we keep our critical business data, remember. Support? Ignore the warning and proceed. Really? That gives you an idea of how amateurish this software is, and how disdainful the company is, both their US hq and their German partner, Visual4 GmbH. Simple things like a list of countries, that you cannot add to, leaves off essentials like the UK and any variant (Britain, England, etc. Doesn't exist). The forms (orders, invoices, etc) were from the 80s and could not embed a logo properly (support didn't care - "try a square one". Um ... my logo is rectangular, even if your software doesn't like that), You can edit the forms, but the tool to do so is out of the 70s in terms of friendliness, and anyway there was only very limited functionality included anyway - all at an additional fee!!!

Review Source: Capterra

John from CPI

Industry:  Healthcare / Medicine

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

A lot of features and customizations are abundant but falls short

Pros

I like that it offers full project which allows the user to add and customize features. It also has the MS word mail feature which is convenient.

Cons

very poor customer service with minimal support. Seems to take forever to get a response. They seemed overwhelmed with inquiries.

Review Source

Terry from SOAPware, Inc.

Industry:  Software / IT

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Best bang for your buck

For the price you pay you might think you would get a less usable product but this is not the case. Same for customer service. You get the royal treatment for the peasant price!

Pros

Customer service is unparalleled. Willingness and ability to accomidate user requests is terrific...some function you wanted added? Just ask, 1CRM will likely have a solution for you quick. Low cost for all that you get.

Review Source

marcus from Incarta

Industry:  Software / IT

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Amazing support

Flexible, easy to use stable and excellent support. It is a well designed functional product with fantastic support

Pros

The support from the developers is unmatched in the market. It seems that they must monitor their email 24*7.
Easy to use, easy to customise. We have been using 1CRM for many years and credit it with having assisted us in building the business we have today.

Review Source

Hristo from Magnalabs

Industry:  Healthcare / Medicine

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

August 2017

Essential software if you want to build sustainable business.

Pros

Nice functionality.
Easy to learn how to use it.
Convinient for multiple users.
Easy to instal and maintain.

Cons

Could be more predictive.
I wish it could be freeware.
Could be more supportative.
Linking with accounting is essential.

Review Source

Viveka from VCS Software LTD.

Industry:  Software / IT

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

1CRM for U

Overall is recommended for startups especially.

Pros

An open source.It is user friendly.Does not holds your data.Customize it for each client separately.

Cons

Being an open source , I experience little problem with support. I many a times feel requirement of Updates/development.

Review Source

Suresh from New Age Caravans Pty Ltd

Industry:  Manufacturing

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

CRM is more customisable

Pros

We did not have to change our business process much to adapt to the software, instead the Software was flexible enough to fit our needs.

Cons

The UI is a bit old school, could be better with the generation. Also, at times the customer support is not readily available

Julian from Sky Blue Microsystems GmbH

Industry:  Software / IT

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Over-complex product, terrible customer support

This is an amateurish product cobbled together and presented under false pretenses about what it can do, and what you should expect. You cannot use this product if you have real customers, except perhaps some B2C who don't care. For B2B, don't waste your time even looking at it.

Pros

There is an attempt to integrate all aspects of CRM, EM, DM, etc into a single product, which is great - if it worked. It doesn't.

Cons

Unserious functionality that you are forced to include (can't suppress, or even edit out), that you simply can't present to a prospect or customer, very clunky functionality, sometimes excessively complex. "Support" is a scam whereby they just try to upsell you to a higher package (which doesn't solve the problems, btw - we tried) or expensive consulting hours. If you object, they cut you off completely, stonewalled.


Displaying 1 - 20 of 52 reviews