Act!

Zendesk

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Ratings & Reviews

Overall Rating

3.71 / 5 (605)

4.35 / 5 (2,358)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

3.5 / 5

4.5 / 5

Functionality

3.5 / 5

4.5 / 5

Last Reviewed

March 30, 2020

April 1, 2020

Pros/Cons

  • Pros

  • It's incredibly easy to use and allows me to work out of the office with zero hassle

  • I particularly like the fact that it has all of the fields that I need and it is easy to use.

  • Cons

  • can run into issues with some parts of program but tech support resolves

  • Nothing wrong that Act isn't working on. I wish the hosted version was a little more flexible.... but that is just personal and visual wishes for me.

  • Pros

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • I love that it is effective and easy to use. The communication between members is seamless and well-documented.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

4 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots