Verse.io Software

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About Verse.io

Verse is a lead conversion platform that turns your new leads into sales ready opportunities through immediate AI-Driven and Human-Powered conversations. Verse.io helps businesses with lead response and follow-up. By infusing innovative technology with industry expertise, Verse.io has developed a formula built to reduce time spent sifting through subpar online leads, thereby empowering sales reps to maximize focus on serious prospects in order to increase conversion rates. The Verse.io platform works with all lead types, sources, and CRMs, automatically funneling in leads as soon as they’re received. Verse.io uses a blend of automation, human touch, and proven scripts to instantly contact every lead and vet thoroughly. Furthermore, Verse.io provides sales teams wit...
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Verse.io User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

5

Functionality

5

Showing 1 - 5 of 43 reviews

User Profile

Trevor

Verified reviewer

Company size: 11-50 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Game changer for inside sales

We receive calls at all hours during nights and weekends from customers.  There's no way we could have staffed for that.  Verse has leveled up our customer interaction in every way imaginable.  They even qualified a customer for us via SMS at 3am who signed up on our website! We work very closely with [SENSITIVE CONTENT HIDDEN] on a week-to-week basis to make sure that our two systems are humming in perfect sync and I can't speak highly enough about him. Highly recommend both the product and the team.

Pros

Verse has truly transformed my inside sales team.  After adding Verse to our funnel, 40% of the customers my inside sales team talks to are converted into opportunities in our CRM.  We work out of Salesforce and the data they zap back to us makes it really easy to manage everything out of our existing system.

Cons

While the tech integration is really easy to plugin with Salesforce (zapier), we set our system up with some different fields, vocab, funnel stages before we worked with Verse.  We've had to create a lot of new automations to get everything working in our company's format.  I don't see this as Verse's fault at all though.  It's jut the nature of plugging in a new front line sales team into a mature existing system.  The tradeoff that we get in customer experience and sales efficiency are a no brainer though.

Reasons for switching to Verse.io

We used to have an offshore answering service for overflow calls. They had no CRM integration and couldn't handle complex customer interactions. Ironically, they were actually more expensive than Verse because they billed by rep by hour whereas Verse is paid per lead. Switching was a easy decision.

Response from Verse.io

Hey Trevor. Thanks so much for taking the time to review Verse. 40% is so amazing to see, not to mention it's great to hear ROI has been greater since switching to our contact center and software. Excited to keep converting those leads into opportunities for you! Cheers.

Replied June 2020

Jeff

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Verse.io is great and I plan to continue using the service

I am very happy with Verse.io. I have been with them since they were Agentology. I like and need the service hat they provide. I hope it continues to improve as the AI's get smarter

Pros

Its easy to use and the support staff is easy to work with and very helpful in setting and integrating the systems with your equipment and other Tec.

Cons

Although service is very good sometimes - for me at least - it can take a few times to get things communicated as all of it done via Email. That said they re very responsive and will stay on it till its done. By the way, [SENSITIVE CONTENT] is a rock star and no I'm not related to her :)

Reasons for choosing Verse.io

It was recommended and I saw it in action at a real estate conference

Adam

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
2

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

October 2018

Wanted more

Overall it was good but not great. We wanted more features to customize our responses depending on lead source. Also wanted a longer follow up / nurture process.

Pros

loved that the new leads were connected with ASAP which helped when an agent was not available.

Cons

Follow up / qualification was too short. I have had many leads where I follow up after unqualified and was able to connect. Texting templates were very generic. Conversion was too low and have had better success doing it ourselves. Also, could not customize depending on lead sources.

Jessica

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Lead follow up is amazing

Pros

As soon as I get an online lead the verse assistant starts contacting the lead via all available methods. This is a HUGE time saver and guarantees all leads are immediately contacted.

Cons

I would like to get a daily report of the conversation logs so I can see all the communications for the day. Other than that I don't have any complaints about this software, it functions well as is.

Reasons for choosing Verse.io

Verse worked well with leadpops so I added them together as a package.

Troy

Company size: 2-10 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

We Love Verse.io

They have been a game changer to allow us to convert leads quickly.

Pros

Verse works with us to help us follow up with leads quickly 24x7

Cons

The hold times got a little longer to pick up the call but they have been working to get more staff on board recently and that has gotten better now.

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