About Verse.io

Verse.io is a SaaS platform that responds to, follows up with, and qualifies leads with an innovative mix of tech and human touch. Sales teams across the country use this platform as the engine to power a lead nurturing process. This solution is designed to help businesses spark conversations and drive appointments.

Verse.io helps businesses with lead response and follow-up. By infusing innovative technology with industry expertise, Verse.io has developed a formula built to reduce time spent sifting through subpar online leads, thereby empowering sales reps to maximize focus on serious prospects in order to increase conversion rates. 

The Verse.io platform works with all lead types, sources, and CRMs, automatically funneling in leads as soon as t...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

30 Reviews of Verse.io

Average User Ratings

Overall

4.90 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(28)

28

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

June 2020

Trevor from Sundae

Verified Reviewer

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Game changer for inside sales

We receive calls at all hours during nights and weekends from customers.  There's no way we could have staffed for that.  Verse has leveled up our customer interaction in every way imaginable.  They even qualified a customer for us via SMS at 3am who signed up on our website! We work very closely with [SENSITIVE CONTENT HIDDEN] on a week-to-week basis to make sure that our two systems are humming in perfect sync and I can't speak highly enough about him. Highly recommend both the product and the team.

Pros

Verse has truly transformed my inside sales team.  After adding Verse to our funnel, 40% of the customers my inside sales team talks to are converted into opportunities in our CRM.  We work out of Salesforce and the data they zap back to us makes it really easy to manage everything out of our existing system.

Cons

While the tech integration is really easy to plugin with Salesforce (zapier), we set our system up with some different fields, vocab, funnel stages before we worked with Verse.  We've had to create a lot of new automations to get everything working in our company's format.  I don't see this as Verse's fault at all though.  It's jut the nature of plugging in a new front line sales team into a mature existing system.  The tradeoff that we get in customer experience and sales efficiency are a no brainer though.

Reasons for Switching to Verse.io

We used to have an offshore answering service for overflow calls. They had no CRM integration and couldn't handle complex customer interactions. Ironically, they were actually more expensive than Verse because they billed by rep by hour whereas Verse is paid per lead. Switching was a easy decision.

Response from Verse.io

Replied June 2020

Hey Trevor. Thanks so much for taking the time to review Verse. 40% is so amazing to see, not to mention it's great to hear ROI has been greater since switching to our contact center and software. Excited to keep converting those leads into opportunities for you! Cheers.

April 2020

Scott from BuyWise Mortgage

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

The solution I've been searching for!

I enjoyed my communications with [SENSITIVE CONTENT HIDDEN] at Verse so much, that I had to go to the office to meet the team in San Diego, California. That visit was totally consistent with the amazing customer experience we have experienced since the very first call.

Pros

Consumer direct leads have a bad reputation, but I think most people just have bad follow up. Verse allows us to confidently trust that every lead we send to them will be follow up on diligently, but a caring and professional team member. Verse pays exquisite attention to creating an amazing customer experience. Whether they are following up on your leads, onboarding you as a new client, or you're a long time customer, you'll always feel like you were the most important person in that conversation.

Cons

There are no cons that I've found using Verse. I've been using it for almost a year now, and it seems to do anything I want it to do. Anything I have questions about, they are quick to help.

Reasons for Choosing Verse.io

The live team member aspect of the follow is a huge part of the kind of conversion numbers that Verse delivers. Every other product requires you send pre-written scripts to new leads until the opt-out of respond. Verse creates an environment where every lead, at any time, will always have access to a human within minutes of them completing the lead form. One word - Conversion.

Response from Verse.io

Replied June 2020

Hey Scott! Thanks for taking the time to review Verse. We're so glad to hear the relief Verse has brought your team in qualifying and nurturing leads. Also so glad our team has been so helpful and quick to answer your questions. We hope to meet again soon!

February 2021

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Helping us 24/7

Pros

Verse allows me to qualify leads 24/7 for solar and HVAC.

Cons

There is nothing I don't like about Verse.

Response from Verse.io

Replied February 2021

Hey there! Thanks for taking the time to review Verse. We're so glad you're happy with the 24/7 lead qualification and we can't wait to watch you grow even more! Cheers.

October 2018

Adam from Martins Realty Group / eXp Realty

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

October 2018

Wanted more

Overall it was good but not great. We wanted more features to customize our responses depending on lead source. Also wanted a longer follow up / nurture process.

Pros

loved that the new leads were connected with ASAP which helped when an agent was not available.

Cons

Follow up / qualification was too short. I have had many leads where I follow up after unqualified and was able to connect. Texting templates were very generic. Conversion was too low and have had better success doing it ourselves. Also, could not customize depending on lead sources.

December 2020

Ken from First Commerce Financial

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Great Experience - [SENSITIVE CONTENT HIDDEN]

The contact rate of our leads has increased substantially since enrolling with Verse. Our experience with [SENSITIVE CONTENT HIDDEN] and the onboarding process was the best, [SENSITIVE CONTENT HIDDEN] could not have made it any easier. We requested a few revisions after the initial setup and [SENSITIVE CONTENT HIDDEN] handled the changes quickly, and professionally...the best!

Pros

The speed from lead to outreach is very impressive. The customer portal is great, easy to follow and provides all necessary details...easy to use!

Cons

We do not have anything negative to say about the software!

Response from Verse.io

Replied December 2020

Hey Ken! Thanks so much for taking the time to review Verse. We're so glad to hear Verse has improved your lead outreach. Our Client Success team works hard to make things as seamless as possible for our clients. It's so great to hear that it has reaped rewards for you currently. We can't wait to watch you contact rate and conversion rates increase even more! Happy New Year! -Megan