About Verse.io

Verse.io is a SaaS platform that responds to, follows up with, and qualifies leads with an innovative mix of tech and human touch. Sales teams across the country use this platform as the engine to power a lead nurturing process. This solution is designed to help businesses spark conversations and drive appointments.

Verse.io helps businesses with lead response and follow-up. By infusing innovative technology with industry expertise, Verse.io has developed a formula built to reduce time spent sifting through subpar online leads, thereby empowering sales reps to maximize focus on serious prospects in order to increase conversion rates. 

The Verse.io platform works with all lead types, sources, and CRMs, automatically funneling in leads as soon as t...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

23 Reviews of Verse.io

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(21)

21

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

June 2020

Trevor from Sundae

Verified Reviewer

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Game changer for inside sales

We receive calls at all hours during nights and weekends from customers.  There's no way we could have staffed for that.  Verse has leveled up our customer interaction in every way imaginable.  They even qualified a customer for us via SMS at 3am who signed up on our website! We work very closely with [SENSITIVE CONTENT HIDDEN] on a week-to-week basis to make sure that our two systems are humming in perfect sync and I can't speak highly enough about him. Highly recommend both the product and the team.

Pros

Verse has truly transformed my inside sales team.  After adding Verse to our funnel, 40% of the customers my inside sales team talks to are converted into opportunities in our CRM.  We work out of Salesforce and the data they zap back to us makes it really easy to manage everything out of our existing system.

Cons

While the tech integration is really easy to plugin with Salesforce (zapier), we set our system up with some different fields, vocab, funnel stages before we worked with Verse.  We've had to create a lot of new automations to get everything working in our company's format.  I don't see this as Verse's fault at all though.  It's jut the nature of plugging in a new front line sales team into a mature existing system.  The tradeoff that we get in customer experience and sales efficiency are a no brainer though.

Response from Verse.io

Replied June 2020

Hey Trevor. Thanks so much for taking the time to review Verse. 40% is so amazing to see, not to mention it's great to hear ROI has been greater since switching to our contact center and software. Excited to keep converting those leads into opportunities for you! Cheers.

April 2020

Adrian from Homereach Realty

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

A no brainer way to engage facebook leads

My marketing team is able to scale lead gen efforts on facebook and instagram, and try new strategies that produce high volume of leads, without creating a lot of noise for my inside sales team. All leads are engaged with Verse first, where they confirm they are an MQL for us, and schedule phone appointments for my team in house. My reps are able to spend their time more purposely, engaging with high intent leads only and not wasting their time digging through the noise at the top of our funnel.

Pros

Marketing automation built in, so I don't have to worry about setting up drip campaigns to nurture unresponsive leads longer term. Two-way SMS, and U.S. based reps to carry on conversations when leads are responsive. U.S. bases reps even call leads when a lead requests a call, and they call all landline leads off the bat. Hands down, this tool makes it cheaper to qualify leads than I could do with an in house team, and not only is it cheaper, but given they are 24/7 and leveraging 2-way SMS, they convert far more leads than I could ever do with my team in house.

Cons

I had to signup and pay for Zapier in order to leverage the Salesforce integration, but not too costly, just a bit of extra work to setup.

Response from Verse.io

Replied June 2020

Hey Adrian. Thanks so much for taking time to review us. We are glad to hear our software has saved you money and time in your sales process. We love watching you thrive!

October 2018

Adam from Martins Realty Group / eXp Realty

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

October 2018

Wanted more

Overall it was good but not great. We wanted more features to customize our responses depending on lead source. Also wanted a longer follow up / nurture process.

Pros

loved that the new leads were connected with ASAP which helped when an agent was not available.

Cons

Follow up / qualification was too short. I have had many leads where I follow up after unqualified and was able to connect. Texting templates were very generic. Conversion was too low and have had better success doing it ourselves. Also, could not customize depending on lead sources.

April 2020

Scott from BuyWise Mortgage

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

The solution I've been searching for!

I enjoyed my communications with [SENSITIVE CONTENT HIDDEN] at Verse so much, that I had to go to the office to meet the team in San Diego, California. That visit was totally consistent with the amazing customer experience we have experienced since the very first call.

Pros

Consumer direct leads have a bad reputation, but I think most people just have bad follow up. Verse allows us to confidently trust that every lead we send to them will be follow up on diligently, but a caring and professional team member. Verse pays exquisite attention to creating an amazing customer experience. Whether they are following up on your leads, onboarding you as a new client, or you're a long time customer, you'll always feel like you were the most important person in that conversation.

Cons

There are no cons that I've found using Verse. I've been using it for almost a year now, and it seems to do anything I want it to do. Anything I have questions about, they are quick to help.

Reasons for Choosing Verse.io

The live team member aspect of the follow is a huge part of the kind of conversion numbers that Verse delivers. Every other product requires you send pre-written scripts to new leads until the opt-out of respond. Verse creates an environment where every lead, at any time, will always have access to a human within minutes of them completing the lead form. One word - Conversion.

Response from Verse.io

Replied June 2020

Hey Scott! Thanks for taking the time to review Verse. We're so glad to hear the relief Verse has brought your team in qualifying and nurturing leads. Also so glad our team has been so helpful and quick to answer your questions. We hope to meet again soon!

May 2020

Ryan from Edge Home Finance

Company Size: 1 employee

Industry: Real Estate

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2020

wish i would have known sooner

10/10

Pros

Verse is amazing to assist with lead follow up that sometimes goes by the wayside. The customer support is by far the best experience I've had in a long time. [SENSITIVE CONTENT HIDDEN] is my account executive and consistently goes above and beyond to make sure my experi...

Cons

wish i would have known sooner, amazing

Response from Verse.io

Replied May 2020

Ryan, we love hearing not only that you have found great assistance with Verse in your lead follow up, but also that Kristen has been such a core part of that. She has loved working with you and has personally iterated that fact herself. Can't wait to watch the relationships with your consumers get even better not to mention watching your business soar to new heights! - Meg T.