Kommo

RATING:

4.42

(143)

What is Kommo?

Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own chatbots with the code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Sales managers love Kommo for in-depth analytics, reporting, and automation capabilities Lead generation is simple with ...

read more
FrontRunner 2020
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.
Slide 1 of 6

How much doesKommo Cost?

Price starts from $15.00 per month

14-day free trial, no credit card required. Base: $15 per user, per month Advanced: $25 per user, per month Enterprise: $45 per user, per m... read more

Free trial: available

Free version: unavailable

What Features doesKommo offer?

Top Kommo features and user ratings for each are:

Contact Management

3.3

(7)

Lead Capture

4.3

(3)

Lead Management

4.2

(5)

Email Marketing

2.7

(3)

Interaction Tracking

3.7

(6)

Reporting/Analytics

4.0

(5)

Sales Pipeline Management

4.5

(4)

Contact Database

4.3

(3)

Search/Filter

4.7

(3)

Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications

What Deployment Options doesKommo offer?

Kommo offers the following deployment options:

Cloud, SaaS, Web-Based
Windows (Desktop)
iPhone (Mobile)
Mac (Desktop)
Android (Mobile)

Kommo does not offer:

Chromebook (Desktop)
Linux (Desktop)
iPad (Mobile)
Windows (On-Premise)
Linux (On-Premise)

Kommo Reviews

Overall Rating

4.42

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Kommo

1 - 5 of 139 Reviews

User Profile

Diana

Verified reviewer

1 employee

Building Materials

Less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed August 2018

AmoCRM is outstanding

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

5.0

This is the best contact manager I have ever used. Super affordable... almost too good to be true! As a business developer I now recommend AMOCRM to all my clients.

PROS

Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money!

CONS

Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me. They don't respond to messages very well, I have to keep calling back.

Алексей

Verified reviewer

Information Technology and Services

Less than 2 years

Review Source: GetApp

Reviewed December 2015

Excel vs amoCRM

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

4.0

Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients. database has been stolen several times by managers , who then opened their businesses. Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers. And it became possible to ensure the safety of the most valuable - the customer base. After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager. And then we fired 2 manager. Since they only create the appearance of work. It all began to count. Connect IP telephony and listened to the conversations of managers. We implemented service quality and could boost sales by controlling the work. Previously, there was chaos - once called the client. Then promised to call back , but did not call back. Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance. Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager. He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy! The world will never be the same again . After using amoCRM - we will never go back to Excel.

Vendor Response

Mr. Marinov! We are very grateful for such a detailed review of our system. We are also pleased that we could benefit your business!

Replied December 2015

User Profile

Nikolay

Verified reviewer

2-10 employees

Consumer Services

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed October 2019

Not very intuitive software

OVERALL RATING

3.0

EASE OF USE

3.0

FUNCTIONALITY

3.0

You need to manage it full time. It doesnt refresh well, emails are delayed. Basically, it's not flexible enough.

PROS

It does keep track of my customers. It does email the reports well. I can automate some features, even if they are not really set up well.

CONS

It's not intuitive at all. It's very slow and it's hard to import/export clients DB, and it's not really easy to clean it up. The work flow really needs to be explained better somehow.

Galina

Verified reviewer

Less than 12 months

Review Source: GetApp

Reviewed December 2015

amoCRM really helps to increase sales.

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

4.0

We introduced the system to the company in early 2015. (for reference : iTrack - Web - studio on the market since 2004) You understand that we have a crisis in Russia , the rise in prices and etc., so we and other companies dont have founds for promotion, and therefore sales fell. Then we decided to implement CRM. First set Bitriks24 and were disappointed. Enterprise Portal and Communications within the company organizes smartly, but work with clients was not comfortable. Then we decided to put amoCRM. It was a breath of fresh air. In Bitriks24 In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics. In amoCRM you work with pleasure, this system reall helps you in sales. Analytics is at the high level. Though personally to us the standard options in analytics is not enough. Then we decided to modify the system on our own. We had some qualified programmers in our company, so it wasnt difficult, and we have modified system for our requirements. We liked this app and to modify it so much, that we became amoCRM partners. And now we help other companies to increase and automate their sales. Life hack to work with support: usually the time for consideration of treatment is three hours. If the task is urgent, please send your request in the support, and when you will know number of your ticket, call to the support and say your ticket number, then ask them to expedite time of the consideration.

Vendor Response

Ms. Romanenkova! Thank you for your review! We are very pleased that your company is our Partner and that our system has helped you to develop your business.

Replied December 2015

Дмитрий

Verified reviewer

Information Technology and Services

Less than 12 months

Review Source: GetApp

Reviewed December 2015

Amo crm converts time into money

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

I Run a company that designs and promotes websites. Question about installing some common system of working with clients stood for a long time, but could not decide what we will do, how to customize the system to our business. Conversed on this topic with a friend who has a business selling spare parts for cars.He advised the Amo CRM. His words I took not seriously, because we have different lines of business. But decided to try it. After a week of use AmoCRM realized that this is exactly what we need. The system is easily tuned under our direction. Managers have studied for two hours. Of course, had to configure the system, but thanks to a responsive service for dealing with customers, it managed to fulfill two working days. Universal interface allows you to monitor the work of sales Department to see specific figures on the purchase funnel, how many customers "went" and at what stage. No need to spend time on endless meetings, set plans and to monitor their implementation. Managers can see how much salary they will get at the end of the month. Now I can log in anywhere (as frequent business traveller) where there is access to the Internet and monitor the progress in the Department. Still don't understand how we could do without this system. Regret not having done it before. So many customers have missed. Amocrm is our workplace, our main tool in sales. I advise amoCRM to anyone who value their time and their customers.

PROS

I have no complains about customer support service

CONS

Limited disk space. I would like more. But this is not so important