The chat itself is robust with gifs, reporting, deleting, emojis, replies, liking messages and more.

We have seen increased engagement through Arena Chat, which is largely thanks to the help of their support team that always jumps in quickly to help meet our needs.

Overall, in the beginning, everything was great. Quick response times via Slack for help - lots of back and forth conversations to how we can increase Arena's use.

Arena was a great solution that successfully allowed barrier-free public chat during our live streamed event.

I liked how easy it was to deploy. I also liked how easy it was to set up a chat widget.

I loved that I could embed it into our LIVE streaming page so that it integrated nicely with the design of the page.

It offers more functionality than most platforms (like link sharing, emojis, and gifs) but at a more affordable price point than typical.

No option not to display the branding. Beushers believe they have to register in advance and therefore do not use chat.

Great, have used the Live Blog for more than 10 events coverage and it has been awesome.

It has the features we were looking for, was easy to implement, has a good price relative to other options, and support has been fantastic.

That can be frustrating when we're live-streaming events only to find out we have to make adjustments.

It's especially important that these widgets are embeddable and easily customized. Better yet, the company has been VERY responsive to feedback.

We've enjoyed the live chat features and the customer service support.

The arena.im chat is easy to integrate and very user-friendly. We always receive positive feedback about the possibility to exchange with the organizers and other visitors.

Analytics page consistently failed (was then told it wasn't an actual feature of the software which seemed to be miscommunicated from the very beginning if true).

Arena has been really easy to use and it has almost all of the features I desire.

The live chat works well for a variety of customer inquiries and chat uses. The analytics available and ease-of-use makes this a nice, simple solution for our chat needs.

They became very easy to use with practice and helped to understand what the public was most interested in reading on our website.

As it is right now, they need to log in to the chat after they have just logged in to my site and that is a point of confusion for them sometimes.

Arena Live Chat is a great option for an embedded chat service. It's reliable and the fees are reasonable.

I love the service it is simple for people to subscribe. On the back in the analytics are amazing and so easy to understand.

Mailchimp is super easy to use and was a breeze to set up. Everything was very straight forward and the user interface is very nice.

I liked that I had never used any type of service like this before and it made it very simple for my husband and I to reach out to folks who were interested in our business.

I like MailChimp and appreciate its ease of use and slick looking templates, also strong reporting and tracking capabilities.

Mailchimp works great for what it is and is price competitive. This is a great option for the budget conservative mind.

Some legit emails get marked as spam. If too many are marked as spam you run the risk of getting your account suspended or at times deleted.

Their ability to evolve in useful ways — mobile app, education program, email to postcards, etc — is what we like most, for sure, and why we stay with and recommend Mailchimp to others.

I love that I can create great looking emails with such ease. It has made a huge difference in my ability to communicate with my clients and two do connected drip marketing.

Mailchimp, is an excellent cost effective solution for sending out mass emails to customers. It has great capability for both the tech savvy and non-tech savvy users.

The customization feature allows you to create colorful and creative emails that are appealing to the eye. The scheduling feature is super helpful to plan out communications.

And allows for an all in one solution. The reporting is as good as it gets, most of their tools are free and the interface is super easy to use for editing purposes.

Customer support was terrible and when i misunderstood how to use the platform they terminated the relationship because of spam.

Mailchimp was very good and allowed my own business to grow and become stable. With a good website and domain making it stand out.

I love the ease of use ability to integrate with various platforms and ability to check daily on our growth.

Mailchimp has been great with keeping in contact with members of the community, providing important updates when needed.

The software is easy to use, it has great pricing and free services to get started. It allows you to see who is engaging in your emails and who is not, great design tools.

We use Mailchimp for all our drip and sales promo campaigns. We are a small company just getting our footing so having such an awesome tool to help us spread the word is a great benefit for us.

The concept is nice for large outreach and marketing emails. I was hoping to use this also as a customer service piece when reminding existing clients of upcoming maintenance.

Mailchimp is the perfect, entry-level system, for people that are just starting out. It is easy to use, great price (including a free version).

It came with free trial which helps to convince my company to use it. It has a great feature  and user interface that helps even any one new to email marketing to start with.

Easy to develop on using API, amazing possibility to up sell products via integrated marketing tools and integrations with e-commerce, brilliant list management features and click tracking.

I was quite frustrated with the fact that I had no assistance at all and it created a bad experience for me as a new user.

This price is outrageous. Also, they do not give you an option to not pay for the features you do not use.

The customization and integration of this software is great. Also, the easy of sending weekly and monthly newsletters is awesome.

US Dollar

Arena provides tools for companies and institutions to increase their audience engagement, allowing them to offer excellent digital experiences on a proprietary platform. Arena Live Chat is a product that allows you to create live chat rooms for any event, enabling users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match your website design.

Arena Live Chat can be used for content portals, broadcasting and news media, video streaming, eCommerce and marketplaces, financial institutions, educational institutions, sports organizations, virtual events, gaming, and social and digital communities.

Arena is a Live Blog, Live Chat, and social media monitoring platform. By providing real-time digital experiences to the audience, your company can reach more people, start conversations, and improve branding, which increases business revenue.

With a platform for live blogging, chat rooms, and social monitoring, you’ll create powerful live experiences for users and take back control of the interaction with your audience. This way, visitors and users will spend more time with your content and your brand. This will helps improve your website metrics, increase traffic and conversion, and earn revenue from your website. Arena helps you engage your audience without relying only on social media.

Arena’s platform enables you to leverage content, chat rooms, and live interactions to quickly and easily create powerful live experiences for your audience and customers. Create live chat rooms for any event, allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match your website design. Arena Live Blog lets you cover events and news in real-time by creating a timeline to share with your audience. Live Blog is easy to set up and works on any website, no need to ask IT for help.

Arena Content Wall help monitor social content in real-time and share everything you want with your audience. With Arena, you can search and find the best user-generated content on social media by searching for hashtags, keywords, accounts, and more. Arena’s platform supports various device types, from desktop to mobile, including Google AMP. The control panel supports 17 languages, expanding to more languages.


LongDescription

Website Analytics

Activity Tracking

Post Management

Preview Functionality

Email Marketing

Mobile Access

Multi-Channel Communication

Filtering

Web Traffic Reporting

Real-Time Notifications

Email Reminders

Real-Time Updates

Activity Dashboard

Reporting & Statistics

Moderation

Website Visitor Tracking

Chat/Messaging

Image Library

Real-time Consumer-facing Chat

Multi-Language

Widgets

Live Chat

Multi-Channel Campaigns

Sentiment Analysis

Customer Database

Data Capture and Transfer

Content Management

Multi-Channel Data Collection

Feedback Management

Live Streaming Production

Real-time Broadcasting

SEO Management

Content Library

Content Publishing Options

Social Media Integration

Multimedia Support

Reporting/Analytics

Real-Time Monitoring

Chat Transcript

Customizable Branding

Third-Party Integrations

Engagement Tracking

Surveys & Feedback

User Management

Access Controls/Permissions

Single Sign On

Group Management

Discussions/Forums

Document Management

@mentions

Publish Scheduling

Audience Targeting

Conversion Tracking

Drag & Drop

Real Time Analytics

Lead Capture

Customer Segmentation

Human Handover

Data Import/Export

One-to-One Messaging

Real Time Data

Group Messaging

Real-time Conversations

Lead Qualification

GDPR Compliance

Behavioral Analytics

Data Integration

Multiple Data Sources

Contact Database

Customer Profiles

Tagging

Visual Analytics

Customizable Templates

Real Time Reporting

Behavior Tracking

Customer History

Content Creation

Text Analysis

Survey/Poll Management

Data Visualization

Customizable Forms

File Management

Document Storage

Audience Analytics

Social Media Streaming

Audience Engagement

Automated Publishing

Campaign Scheduling

Social Media Monitoring

Automated Scheduling

Social Advertising

Keyword Filtering

Communication Management

Post Scheduling

Customer Journey Mapping

Arena is offered across three pricing plans, outlined below. A discount is given for annual commitments
Basic: Available for free
Professional: $99 per month and $79 per month billed annually
Business: $249 per month $199 per month billed annually
Enterprise: Contact Arena for pricing details.


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Arena

In Person

Live Online

Webinars

Documentation

Videos

Mailchimp is a web-based marketing automation service with millions of users worldwide. The application allows users to share newsletters on various social networks and track customer engagements. The application provides tools to create targeted emails, run Facebook ad campaigns, automate follow-ups and monitor campaign progress, among others.

With Mailchimp, users can collect and analyze their email responses. The application offers graphical representations of data and customer interactions in various formats. Mailchimp allows users to design, share and track email newsletters from any location. With interactive drag & drop interface, users can create and share attractive email campaigns. The built-in analytics and reporting functionality allows marketers to monitor customer activities or generate ad hoc reports.

Mailchimp also offers a mobile-based application for both Android and iOS devices. The application works as a shortcut to reach users' email marketing accounts, enabling users to receive campaign updates, add subscribers and remain informed about social media activity.

The solution serves a wide range of businesses, from small e-commerce to big online retailers and is available on a monthly subscription basis.

Real-Time Analytics

A/B Testing

Customer Surveys

Multi-Channel Marketing

Personalization

Social Marketing

Site Intercept Survey

Multi-Channel Management

Skip Logic

Mass Texting

URL Customization

Shared Inboxes

Data Synchronization

Subscription Management

Drip Campaigns

Responsive Web Design

Referral Tracking

Multi-Account Management

Real Time Editing

Marketing Calendar

Multi-Campaign

Recommendations

Geolocation

Customizable Fields

Collaboration Tools

Template Management

ROI Tracking

Randomization

Campaign Segmentation

Email Tracking

Email Campaign Management

Lead Generation

Email Templates

Customer Activity Tracking

Subscriber Management

Email Distribution

Form Builder

List Management

Real-Time Data

Performance Metrics

Mailchimp offers multiple pricing plans for their Marketing Platform:

Mailchimp Marketing Platform: 

- Free - $0/per month
- Essentials - $13/per month
- Standard - $20/per month
- Premium - $350/per month
 

Arena vs Mailchimp

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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