The chat itself is robust with gifs, reporting, deleting, emojis, replies, liking messages and more.

We have seen increased engagement through Arena Chat, which is largely thanks to the help of their support team that always jumps in quickly to help meet our needs.

Overall, in the beginning, everything was great. Quick response times via Slack for help - lots of back and forth conversations to how we can increase Arena's use.

Arena was a great solution that successfully allowed barrier-free public chat during our live streamed event.

I liked how easy it was to deploy. I also liked how easy it was to set up a chat widget.

I loved that I could embed it into our LIVE streaming page so that it integrated nicely with the design of the page.

It offers more functionality than most platforms (like link sharing, emojis, and gifs) but at a more affordable price point than typical.

No option not to display the branding. Beushers believe they have to register in advance and therefore do not use chat.

Great, have used the Live Blog for more than 10 events coverage and it has been awesome.

It has the features we were looking for, was easy to implement, has a good price relative to other options, and support has been fantastic.

That can be frustrating when we're live-streaming events only to find out we have to make adjustments.

It's especially important that these widgets are embeddable and easily customized. Better yet, the company has been VERY responsive to feedback.

We've enjoyed the live chat features and the customer service support.

The arena.im chat is easy to integrate and very user-friendly. We always receive positive feedback about the possibility to exchange with the organizers and other visitors.

Analytics page consistently failed (was then told it wasn't an actual feature of the software which seemed to be miscommunicated from the very beginning if true).

Arena has been really easy to use and it has almost all of the features I desire.

The live chat works well for a variety of customer inquiries and chat uses. The analytics available and ease-of-use makes this a nice, simple solution for our chat needs.

They became very easy to use with practice and helped to understand what the public was most interested in reading on our website.

As it is right now, they need to log in to the chat after they have just logged in to my site and that is a point of confusion for them sometimes.

Arena Live Chat is a great option for an embedded chat service. It's reliable and the fees are reasonable.

I love that you can add so many different modules or even design your own with some effort but very little cost, for a nonprofit that is great.

It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.

Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.

Salesforce is the best customer relationship management tool in the market right now. The best thing I like about this software is the features.

There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.

I love using Salesforce. It is very user friendly and helps me be able to track my progress and create a clean pipeline.

Ref IDs are my biggest pet peeve, they don't always work and I've lost emails this way from clients. This leads to a bad consumer experience for everyone involved.

Ease of use and works great for small (that's us) or large companies it blends well with other programs is customizable and tracking is good,  reach out is also very easy to use.

If you could get the innovative nature of Salesforce to your business you would get amazing talent collection to your organizations.

An awesome CRM platform with a plethora of information to use to become the best marketer you can be.

Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.

Like I stated before, I was happy about the switch to Salesforce Lightning, but it has turned out to be great. I like that my emails and Talkdesk are integrated into Salesforce as well.

My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.

This software will help you to build your sales and marketing in the industry, salesforce is a great software and value for money, so therefore I recommend it to the user.

Salesgirce is very effective when it comes to tracking the progress of each case within my organization, great tutorials to get you started and very easy to navigate through cases and serial numbers.

I like the fact that Salesforce is very flexible and customizable to my taste. It is very user friendly and the functionality is superb.

Salesforce has a lot of capabilities, it covers everything. The leads section was nice, and it was great to be able to create your own sections.

Overall, I'd strongly recommend this app because it has a very good system for coordinating corporate operation, it's very easy to use, the navigation could be improved, and the load time is fast.

So popular and so powerful for small business  is contact management, task management, opportunity tracking, collaboration tools, customer engagement tools. Flexible and easy  to use.

The integration with gmail is awesome. Being able to automatically log emails to the appropriate account instantly is such a nice feature.

I like that this platform is easy (for the most part) to use. I also find that the customer support is amazing and always willing to help.

It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.

I hate that I have to refresh every thing but I'll deal with it for some of the other options.

US Dollar

Arena provides tools for companies and institutions to increase their audience engagement, allowing them to offer excellent digital experiences on a proprietary platform. Arena Live Chat is a product that allows you to create live chat rooms for any event, enabling users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match your website design.

Arena Live Chat can be used for content portals, broadcasting and news media, video streaming, eCommerce and marketplaces, financial institutions, educational institutions, sports organizations, virtual events, gaming, and social and digital communities.

Arena is a Live Blog, Live Chat, and social media monitoring platform. By providing real-time digital experiences to the audience, your company can reach more people, start conversations, and improve branding, which increases business revenue.

With a platform for live blogging, chat rooms, and social monitoring, you’ll create powerful live experiences for users and take back control of the interaction with your audience. This way, visitors and users will spend more time with your content and your brand. This will helps improve your website metrics, increase traffic and conversion, and earn revenue from your website. Arena helps you engage your audience without relying only on social media.

Arena’s platform enables you to leverage content, chat rooms, and live interactions to quickly and easily create powerful live experiences for your audience and customers. Create live chat rooms for any event, allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match your website design. Arena Live Blog lets you cover events and news in real-time by creating a timeline to share with your audience. Live Blog is easy to set up and works on any website, no need to ask IT for help.

Arena Content Wall help monitor social content in real-time and share everything you want with your audience. With Arena, you can search and find the best user-generated content on social media by searching for hashtags, keywords, accounts, and more. Arena’s platform supports various device types, from desktop to mobile, including Google AMP. The control panel supports 17 languages, expanding to more languages.


LongDescription

Website Analytics

Activity Tracking

Post Management

Preview Functionality

Email Marketing

Mobile Access

Multi-Channel Communication

Filtering

Web Traffic Reporting

Real-Time Notifications

Email Reminders

Real-Time Updates

Activity Dashboard

Reporting & Statistics

Moderation

Website Visitor Tracking

Chat/Messaging

Image Library

Real-time Consumer-facing Chat

Multi-Language

Widgets

Live Chat

Multi-Channel Campaigns

Sentiment Analysis

Customer Database

Data Capture and Transfer

Content Management

Multi-Channel Data Collection

Feedback Management

Live Streaming Production

Real-time Broadcasting

SEO Management

Content Library

Content Publishing Options

Social Media Integration

Multimedia Support

Reporting/Analytics

Real-Time Monitoring

Chat Transcript

Customizable Branding

Third-Party Integrations

Engagement Tracking

Surveys & Feedback

User Management

Access Controls/Permissions

Single Sign On

Group Management

Discussions/Forums

Document Management

@mentions

Publish Scheduling

Audience Targeting

Conversion Tracking

Drag & Drop

Real Time Analytics

Lead Capture

Customer Segmentation

Human Handover

Data Import/Export

One-to-One Messaging

Real Time Data

Group Messaging

Real-time Conversations

Lead Qualification

GDPR Compliance

Behavioral Analytics

Data Integration

Multiple Data Sources

Contact Database

Customer Profiles

Tagging

Visual Analytics

Customizable Templates

Real Time Reporting

Behavior Tracking

Customer History

Content Creation

Text Analysis

Survey/Poll Management

Data Visualization

Customizable Forms

File Management

Document Storage

Audience Analytics

Social Media Streaming

Audience Engagement

Automated Publishing

Campaign Scheduling

Social Media Monitoring

Automated Scheduling

Social Advertising

Keyword Filtering

Communication Management

Post Scheduling

Customer Journey Mapping

Arena is offered across three pricing plans, outlined below. A discount is given for annual commitments
Basic: Available for free
Professional: $99 per month and $79 per month billed annually
Business: $249 per month $199 per month billed annually
Enterprise: Contact Arena for pricing details.


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Arena

In Person

Live Online

Webinars

Documentation

Videos

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud.

This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle.

With Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more.

The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.


Commenting/Notes

Content Delivery

Cataloging/Categorization

Employee Management

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Quality Management

Purchase Order Management

Meeting Management

Safety Management

Internal Chat Integration

Product Catalog

Presentation Tools

Performance Management

Proposal Generation

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Ad hoc Reporting

Financial Management

Material Requirements Planning

Order Management

Calendar/Reminder System

Competitive Analysis

Project Management

Approval Process Control

Auto-Dialer

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Call Recording

Call Logging

Medical History Records

Goal Management

Call Management

Customizable Fields

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$75
/user/month*
(billed annually)

Deeply customizable CRM for your business
$150
/user/month*
(billed annually)

Unlimited CRM power and support
$300
/user/month*
(billed annually)

Arena vs Salesforce Sales Cloud

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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