I recently changed careers and this is my first time working in an office setting and using Big Contacts. I learned how to use it very quickly and it is very easy to understand.

Helps us seem like a large firm with recurring task lists, mass emails & email storage.

Having one place for customer information whether it was a completed or pending sale, billing or repair issues, and the scheduling of tasks is HUGE - it makes it easy for the remote workers.

After using it for a few months, we asked for our data to be given back to us as the online system doesn't work. Several weeks later and many failed attempts the developers are still unable to assist.

All the CRM features a small business needs on a budget that all can afford. Great customer support - best I have seen for any online product solution.

Easy to add contacts, add activities and send notifications.

It was so easy to use - intuitive functionality.

Ex-Salesforce.com user appreciates value of BigContacts.

Next, the program had a problem and stopped showing all of my contacts. It would only show the first 25.

The inability to merge companies and contacts, as we have several redundant contacts.

I would definitely recommend BigContacts for ease of use, price, features, and value.

Very responsive group whenever I contact them with questions.

Overall my experience is great. Very straight forward program that delivers exactly what business need in order to keep organized and on track.

Very impressed with big contacts, it is very easy to use and offers a lot of options and services for a very affordable price.

The ability to integrate with email and my newsletter tool--Mail Chimp is also a BIG plus.

Ease of use without having to watch endless tutorials.

Not very intuitive and reporting is very difficult. Difficult to filter on various fields.

Big Contacts is very user friendly compared with my experience with Salesforce. We appreciate the value, reliability and the flexible fields that customize the program to meet our needs.

Anytime I have had a question or an issue the support team has gotten back to me quickly and has done what they promised.

Occasionally have lost tag clouds for no known reason. Customer service quickly restores, but is an odd kink.

Excellent CRM, Very user friendly, great customer support, and very good about adding enhancements we need in our business.

Great value for single user or company with multiple users. Outstanding Customer Service.

I really like the integrated email marketing campaigns. Very helpful in securing new business and staying in touch with clients.

The SugarCRM team was incredibly helpful and supportive during our decision between various CRMs we were testing out, namely Salesforce and SugarCRM.

The report functionality and the inability to export complex reports in any other format than PDFs is disappointing.

The data does not link well together and the relationships you can build are very limited, which really limits the power of the software overall.

The best thing about this software is that it always provide the best customer relationships marketing software.

Is a really good tool for small companies, really like the approach form the customer service team when I had some issues.

As well as, integrate with Salesforce Marketing Cloud platform, so my marketing team can run both customer acquisition and customer retention or nurturing campaigns.

It's a great and reliable CRM for startups or small businesses.

Super easy to set up program. Does a great job at keeping up with client information and tracking history of interactions.

I love the simplicity of the system. It's very easy to set up and start operating from day one.

Some of the time, I can't login to different devices PCs which are downside for me.

Their customer care team was incredibly helpful and knowledgeable, and I really enjoyed working with them.

The CRM of choice used by many upstart aggressive disruptive companies of all sizes.

Once you start thinking about scaling many integrations and reporting tools are missing.

Our current integration to Sage100 accounting is broken. One of the others broke the functionality and took a week to figure out.

Is not very well developed yet, frequently have software errors and the tool crash. User experience is not enough intuitive.

It helps to track customers and is very user friendly. It helps our business development and growth team work on leads for business.

After trying to set this tool up several times, we abandoned it as too complicated and time consuming.

All the Enterprise features are available at a cost a basic CRM. Cons: Calendar sync is an issue and Email Client inbuilt in Sugar has a sad UI.

I also really find the dashboard visuals to be superior to Salesforce. Overall, the price point was better than Salesforce, too.

It is a great tool  for keeping my clients data and tracking.

CE is eternally stuck on version 6.5. And then in April 2018, they've removed it entirely so now you're stuck with the Pro or Enterprise editions which are paid-for.

Its too damn complicated to set up if you are going the self-hosted route.

This software in not made for my business line and therefore is not working for us. Also we have had a very poor experience with the reporting capabilities.

Adding information or attaching files to the oportunities can sometimes be a bit annoying.

Unfortunately we had some issues with the initial set up of the system and the customer support was really poor.

Easy to implement and deploy. Reporting is good and allows fro complex reports to be built.

Good integration with SQL. Customer service has been very helpful and reactive when we had requests for them.

Slow, cumbersome, difficult reporting, poor customer service.

The second source of challenge was not easily able to connect Google Analytics UTM campaigns tracking with SugarSell CRM leads tracking.

US Dollar

BIGContacts provides a cloud-based customer relationship management (CRM) and marketing system designed especially for small businesses to establish and nurture leads through the sales process. Information is stored in the cloud and accessed through a web-browser.

Contact information for prospects is visible with comments and links to their social media pages and accounts can be setup and imported in less than one hour. Members of the sales team can record phone calls, send emails, and complete other tasks with a single click. All email correspondence, meetings, and updated opportunities are all included within the contact history. BIGContacts also alerts users when specific emails are opened.

The built-in scheduler lists all meetings and tasks and can be sorted by the day, week, or month. Each event links to the contact’s information page. Any tasks that may not have a particular time set are stored in the user’s to-do list.



LongDescription

Lead Capture

Sales Pipeline Management

Calendar/Reminder System

Lead Distribution

Pipeline Management

Calendar Management

Data Import/Export

Email Tracking

Contact Management

Lead Management

Email Marketing

Mobile Access

Sales Reports

Shared Contacts

Marketing Automation

Social Media Integration

Lead Segmentation

Workflow Management

Email Management

Activity Dashboard

Segmentation

Lead Nurturing

Interaction Tracking

Reporting/Analytics

Contact Database

Monitoring

Third-Party Integrations

Task Management

Campaign Management

Prospecting Tools

Search/Filter

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Forever free plan for startups with 100 contacts. Paid starts at $9.99/user/month with a 15-day free trial.

You won't find another system (with all the features we offer) at a lower price!  Best of all, when you upgrade to a paid account, we will train your entire team - at NO charge!

Go to this link to view more detailed pricing:  https://www.bigcontacts.com/pricing/

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

BigContacts

Live Online

Webinars

Documentation

Videos

SugarCRM is a Customer Relationship Management (CRM) platform, expertly crafted to enhance interactions with prospects and customers while accelerating sales success. Renowned for its cost-effectiveness, this potent solution enables users to reduce the total cost of ownership by up to 32% according to Nucleus Research*, all the while providing contemporary features that align with evolving needs.

The platform offers intuitive dashboards, comprehensive reports, self-guided selling best practices, AI-powered insights, and an easy-to-use mobile CRM app, among others. It also boasts a high level of customisation and integration capabilities, thanks to its bidirectional API, which allows for seamless data synchronisation between SugarCRM and other business-critical systems.

With its user-friendly interface coupled with its renowned superior customer support, SugarCRM aids in improving user adoption and increasing win rates, customer satisfaction, and engagement.

SugarCRM is an optimal choice for all customer-facing roles, from marketing, sales, and customer success teams of medium and large enterprises. It's not just a standalone CRM solution; it's a CRM platform that can be fully integrated into your business ecosystem, providing a highly customised and efficient solution for managing customer relationships, optimising every interaction across the customer journey.

Differentiators: SugarCRM investment includes:

- Core Support - EU, NA, APAC
- Dedicated Customer Success Manager
- Unlimited modules / fields
- Unlimited API calls
- Unlimited workflows
- Product enhancements / upgrades x 4 per year
- Product support 12/5
- Embedded AI
- Database Backups
- Mobile Access
- 2 x Sandboxes
- 60GB data storage + 1GB per user
- NO HIDDEN COSTS = PREDICTABLE TOTAL COST OF OWNERSHIP (TCO)
- SugarCloud leverages the power of AWS in different parts of the world. Customers have the liberty to select their preferred region for data storage, ensuring that the data remains confined to that specific region. The options include:
Australia - Sydney
Canada - Montreal
Germany - Frankfurt
Singapore
United Kingdom - London
United States - Portland, Oregon

For additional information, visit: https://www.sugarcrm.com/why-sugar/trust/security/





*Nucleus Report: In examining the experiences of Sugar users, Nucleus Research found that compared to other CRM solutions, Sugar users can lower total cost of ownership by up to 32% whilst delivering similar functionality. https://www.sugarcrm.com/resources/nucleus-research-anatomy-of-a-decision-sugarcrm-vs-salesforce/

Cataloging/Categorization

Forecasting

Internal Chat Integration

Document Storage

Proposal Generation

Customizable Scoring

Customer Service Analytics

Referral Tracking

Contract/License Management

Knowledge Management

Multiple Scoring Models

Customer Database

Call Management

Customer Support

Process/Workflow Automation

Self Service Portal

Opportunity Management

Performance Metrics

Territory Management

Source Tracking

Field Sales Management

Alerts/Notifications

Predictive Analytics

Demographic/Firmographic Data

Lead Qualification

Quotes/Estimates

Sales Forecasting

Email Response Control

For iPad Devices

For Startups

Support Ticket Management

Sales Activity Management

Multi-Channel Communication

Knowledge Base Management

Customer Engagement

Customizable Reports

Activity Tracking

Data Synchronization

Customizable Fields

Collaboration Tools

Template Management

Email Templates

Role-Based Permissions

Reporting & Statistics

Reminders

Customizable Templates

Calendar Sync

Batch Processing

Drag & Drop

Pipeline Reports

Tagging

Projections

Activity Management

Sales Trend Analysis

Lead Generation

Customer Segmentation

Real Time Data

Real-Time Notifications

Web Forms

Campaign Analytics

Engagement Tracking

A/B Testing

Website Analytics

Sales Analytics

Multi-Channel Marketing

Windows 7

Windows Vista

Windows XP

Linux

HP-UX

Solaris

Unix

IBM OS/400

Windows 2000

Sugar Sell: $49 per user per month
Sugar Serve: $80 per user per month
Sugar Market: $1,000 for 10K users per month (billed annually)
Sugar Enterprise: $85 per user per month

BigContacts vs SugarCRM

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Support and Training

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