About Bullhorn ATS & CRM

Bullhorn provides cloud-based CRM solutions for relationship-driven businesses. The solution offers automated data capture and customer insight technology to help companies win customers and keep them engaged. Bullhorn’s CRM software is a web-based solution built for companies that need to closely manage and nurture prospect and customer relationships. Bullhorn's CRM functionality can be used by many different types of organizations, from a consulting firm that needs relationship management insights and detailed lead/opportunity reporting to a PR agency that needs internal reporter management capabilities and greater visibility into pitch effectiveness. Mobile-ready and available in any browser, Bullhorn CRM offers users the flexibility to work anywhere, ...
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Bullhorn ATS & CRM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3.5

Customer support

4

Functionality

4

Showing 1 - 5 of 984 reviews

Wendy

Procom

Verified reviewer

Company size: 501-1,000 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: GetApp

Ease-of-use

5

Value for money

4

Customer support

4

Functionality

5

Reviewed August 2016

Bullhorn for your Daily Use- Staffing Recruiters Best Friend

Bullhorn is both our ATS and CRM. We utilize the tool on a daily basis for Activity Tracking, Reporting, Job Order Management and Candidate Search. The tool has helped bring everyone to a common platform with a common process. This has helped us maintain better performance metrics, overall reporting and candidate engagement.

Pros

Bullhorn is a great tool that is very user friendly and easy to navigate. The time to get a recruiter or an account manager up to speed on the basics of Bullhorn is relatively simple. Getting people to use all the power of Bullhorn is where consistent reminders and training is needed. The tool is great for tracking anything and allows you to forget because you can set reminders to follow up on items, track past emails, etc. The tool really will change how you recruit.

Cons

Bullhorn has lots of great tools out of the box so it is best to explore this before completing too much customization and automations. You may find better out of the box ways to do things versus spending money on customizations that you don't need or use after going live.

Stacey

Carex Consulting Group

Verified reviewer

Company size: 11-50 employees

Industry: Staffing and Recruiting

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

4

Customer support

2

Functionality

4

Reviewed December 2019

Great ATS, the best one I have used as a Recruiter

Bullhorn ATS is overall a great tool for our recruiting team and we enjoy using it. It integrates well with a lot of the other tools we use to improve the candidate experience including Herefish, LinkedIn, TextUs, etc. Wish customer support was a bit stronger with stronger, long-lasting solutions, but overall we like it.

Pros

Integrates with a lot of other software we use like TextUs, Herefish, LinkedIn, LinkedIn Jobs, etc. We also like that it has a lot of capability and functionality, more than other ATS's I have used. It also has a fairly easy to use interface and a lot of training materials, which makes it easy to onboard new recruiters on to our team.

Cons

Customer Support is very unhelpful when we try to add new functionality, suggest Bullhorn updates, or if we have a system issue. We have not been impressed with their problem-solving or timely support.

Reasons for switching to Bullhorn ATS & CRM

Needed more functionality for our recruiting team, Salesforce was more slanted toward our Sales team and didn't have a great way to store candidate information. We had to purchase an customizable add-on for candidates, and it was just okay. Not easy to searach

colleen

peerless-search

Verified reviewer

Company size: 2-10 employees

Industry: Staffing and Recruiting

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Customer support

5

Functionality

5

Reviewed August 2021

bullhorn is good but could be better

Pros

I like the time stamp and ability to see what others have done with a candidate to avoid crossover

Cons

too many spots to fill in info that 90% would never use. it takes up so much space/time clicking over

Reasons for switching to Bullhorn ATS & CRM

company decision

Chuck

Paul Bridges Group

Verified reviewer

Company size: 2-10 employees

Time used: Less than 2 years

Ease-of-use

4

Value for money

3

Customer support

3

Functionality

3

Reviewed February 2017

Bullhorn review

I'm a former MaxHire advocate, user, trainer, etc. Love the platform. So this is kind of like a Chevy fanatic reviewing a Ford :-)

Pros

Very clean interface. No over-crowding. Mostly intuitive to use. Love that it's not an installed client on a machine and is cloud based. I like how you can immediately edit some field values on records while viewing them in list format. Love the reporting features and functionality. Hands down 1 of the best here that I've seen.

Cons

uploading data by .csv...if some data on the spreadsheet is a dupe in BH, it will tell you that x# of the uploads were duplicate. Okay - great. But then, that x# of dupes don't get displayed in my list. So then I have saved the new uploads into a tearsheet, sort the tearsheet A-Z and then open my spreadsheet to cross reference who the missing x#s are to then go find them individually in BH and add to the tearsheet. In MaxHire - which Bullhorn OWNS - I get an option to add the dupes to the list. BRILLIANT! Activities tab in a person record - I think by default always shows (0). But once you click it, you can then see placements, interviews, appointments, tasks, etc. This makes it really challenging to quickly search for those who have any of those activities. The Bullhorn Accelerator browser extension rarely works. How many times do I have to continue logging in to use it? Same for the Outlook add-in. Set up - I'm really disappointed that Bullhorn doesn't take the additional time on initial configuration to work with new clients on setting up (or at least notifying the client of these things) email integration with Outlook or Gmail. This should be a default practice by Bullhorn. I've now been at 2 companies on Bullhorn who didn't even have this setup and didn't even know the possibility existed. Bullhorn should be making these recommendations - they are called best practices - or making these things set up defaults. I know the user has to work with their domain host/email host. Tearsheets - brilliant idea - but to me, a tearsheet is my call list. I put people in a tearsheet per my planning for the next day. You open the tearsheet and you have to open each record to get to the phone number to be able to call them. This is an epic fail. Tearsheet lists don't even display the binoculars for a profile quick view. That would help. Tearsheets don't allow you to manipulate the fields being displayed on the tearsheet (to display contact info). This is a big fail. It was only after months of frustration that we opened a ticket about this to learn that we have to open the tearsheet through contact or candidate fields to then get access to what makes a tearsheet beneficial in the first place. Totally frustrating. Calendar - EPIC FAIL - Bullhorn doesn't have a calendar. I live in Bullhorn, but have to use my Google Calendar or Outlook calendar to see what my day looks like? Again - you guys OWN MaxHire. Another great feature for Bullhorn to make happen. And if I book appointments for people on my team with a client or candidate (and I won't be attending), I don't even see the event at all because I didn't invite myself to get the message to my inbox to then accept my own invitation. Come on - that's frustrating. How can I see when to follow up or get a reminder to follow up if it doesn't exist on my calendar.

Rabee

ViacomCBS

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Entertainment

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

4

Customer support

5

Functionality

4

Reviewed May 2021

Amazing

Overall, I recommend using this if we need to enter the candidates and requisitions, in order to keep in touch with the candidates. Not a very helpful tool when it comes to built-in scheduling but we can still send out emails and communicate. I would use it to maintain a candidate database/inventory.

Pros

I used Bullhorn for almost 4 years. I love Bullhorn to maintain my talent pool and inventory. This is a great way of saving candidate Data and then accessing it whenever we need it. I can't even explain how much this has made my life easier in terms of searching for talent in the Bullhorn database if I am ever stuck and not able to find a candidate through any of the job boards. with just a could of searches, we can find a candidate we maybe spoke to 3 years ago who might be a good fit for a specific role. A great way to use and maintain data. A very good tool to generate reports as well/

Cons

Not a very good ATS system. Doesn't give us the flexibility of scheduling candidates too much.

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