CA Service Desk Manager Software


 

CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management, automation support, self-service, predefined services and workflows and reporting.

The xFlow user experience module provides collaborative features to the supporting analysts. Analysts can work together and resolve issues using their individual and combined strengths. This module understands team workload and provides data-driven intelligence to prioritize tickets. The reports and business metrics can be accessed via the Ad-hoc dashboard.

The self-service module allows users to access knowledge base, collaborate with other users and help teams, request services and view assets. The change management module analysis the root cause of the issues verifies changes and manages unauthorized change handling. The support automation feature provides remote access, troubleshooting, repair and chat help. It is compatible with Windows, Mac and Linux operating systems. iOs and Android mobile applications are also offered.

 

CA Service Desk Manager - Requests home
 
  • CA Service Desk Manager - Requests home
    Requests home
  • CA Service Desk Manager - Dashboard
    Dashboard
  • CA Service Desk Manager - Knowledge manager
    Knowledge manager
  • CA Service Desk Manager - Incident list
    Incident list
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

4 Reviews of CA Service Desk Manager

 

Start your review of CA Service Desk Manager

Click to start
https://www.softwareadvice.com/crm/ca-service-desk-manager-review/
Software Advice Reviews (1)
More Reviews (3)

Showing 1-1 of 1

Adnan from Atos India
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Good value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Detailed service desk tool with lots of features and functions needed for a complete service management system

Cons

Too complex to use due to lots of things and moreover the user interface is not simple plus right click doesn't work everywhere

Review Source
 
 
 
Showing 1-3 of 3

Mohit from HCL
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

I am having moderate experience with CA service desk manager.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This provides all benefits of any ITIL compliant ticketing tool. We have started managing all our incidents/service requests through this and effectively managing SLA's

Pros

It is fast and easy to implement in any given organization. It has all basic and advanced features of a ITIL compliant ticketing tool.

Cons

I certainly don't like the customization ability of this tool. We have struggled much with our tools team for getting the customized report. Also, analyzing the activity logs of any ticket is not so easy , you have to invest 10 minutes for a single ticket.

Review Source: Capterra
 

Karen from eGov Jamaica

February 2018

February 2018

CA service desk was easy to install with the exception of a few database problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Use of customer service and general CRM reports that were tailored

Pros

It is easy for new users to learn, the software does not require a lot of training man hours for one to use it.

Cons

the cost of the software, we needed to contact the support personnel on a few occasions to get the software to work as it should

Review Source: Capterra
 

Karen from eGov Jamaica

April 2017

April 2017

CA Service DESK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

the organisation to which I am employed has used this software as a tool mainly for help desk staff.
The asset management portion is not currently being used.

Review Source: Capterra