CA Service Desk Manager Software


 

CA Service Desk Manager from CA Technologies offers a comprehensive set of service and support tools. It integrates all stages and elements of service desk operations into a single platform, including service requests, incident, change, knowledge and configuration management. It’s designed to improve service levels provided to end users and overall departmental efficiency.

Service Desk Manager features a unified self-service platform, as well as integrated collaboration and social media features. This system handles change management, including automated change, unauthorized change and root cause analysis.

Some reporting and dashboard capabilities are also included, with more advanced dashboards available as optional features. These reporting capabilities enable more effective operations analyses, helping companies make better decisions and lower operational costs.

This system is optimized for mobile devices, including smartphones and tablets.

 

CA Service Desk Manager - Requests home
 
  • CA Service Desk Manager - Requests home
    Requests home
  • CA Service Desk Manager - Dashboard
    Dashboard
  • CA Service Desk Manager - Knowledge manager
    Knowledge manager
  • CA Service Desk Manager - Incident list
    Incident list
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

2 Reviews of CA Service Desk Manager

 

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Software Advice Reviews (1)
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Adnan from Atos India
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Good value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Detailed service desk tool with lots of features and functions needed for a complete service management system

Cons

Too complex to use due to lots of things and moreover the user interface is not simple plus right click doesn't work everywhere

 
 
 
Showing 1-1 of 1

Karen from eGov Jamaica

April 2017

April 2017

CA Service DESK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

the organisation to which I am employed has used this software as a tool mainly for help desk staff.
The asset management portion is not currently being used.

Source: Capterra