--- title: "ChurnZero Software Reviews, Demo & Pricing - 2026" description: "Review of ChurnZero Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/churnzero-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / ChurnZero Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/churnzero-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/churnzero-profile/alternatives/) # ChurnZero Review From $12,000/year 1 plan Wondering if ChurnZero is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ChurnZero 4.7 [(130)](https://www.softwareadvice.com/crm/churnzero-profile/reviews/) Pricing Starting at $12,000.00 per year ### About ChurnZero ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the processes of enhancing customer experience through relevant touch-points such as improvising in-app content. Key features of ChurnZero include account alerts, account management, communication management, customer engagement, lifecycle management, health score, onboarding, revenue management, usage tracking/analytics and win/loss analysis. Well-suited for small to large enterprises, it aims to deliver personalized experiences to customers across all products and services. ChurnZero integrates with Salesforce, NetSuite, Intercom, HubSpot, HelpScout, Gmail, Zoho CRM, QuickBooks, Teamwork Desk, Freshsales, and more. Support is extended via phone, documentation and an online help desk, and pricing is available via annual subscription. Wondering if ChurnZero is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. ## ChurnZero User Interface ## Popular ChurnZero Alternatives Main Product ChurnZero 4.7 [(130)](https://www.softwareadvice.com/crm/churnzero-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.71Value for money - 4.89Customer support - 4.45Functionality Pricing Starting at $12000.00 per year Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) 4.7 [(466)](https://www.softwareadvice.com/marketing/monday-crm-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.50Value for money - 4.57Customer support - 4.52Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Customerscore.io](https://www.softwareadvice.com/product/524566-Customerscore-io/) 4.8 [(17)](https://www.softwareadvice.com/product/524566-Customerscore-io/#reviews) Ratings Breakdown - 4.88Ease of use - 4.88Value for money - 5.0Customer support - 4.76Functionality Pricing Starting at €119.00 per month Get Price Alternative Product [Product Fruits](https://www.softwareadvice.com/saas-management/product-fruits-profile/) 4.7 [(89)](https://www.softwareadvice.com/saas-management/product-fruits-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.68Value for money - 4.83Customer support - 4.62Functionality Pricing Starting at $111.00 per month Get Price ## ChurnZero Pricing and Plans Starting price: $12,000.00 per year Free Trial Free Version Basic $12,000.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ChurnZero Features - Popular features found in Customer Success Customer Engagement Onboarding Reporting/Analytics Usage Tracking/Analytics - More features of ChurnZero Access Controls/Permissions Account Alerts Account Management Activity Dashboard Activity Tracking Ad hoc Analysis Alerts/Notifications API Audit Trail Behavior Tracking Calendar Management Calendar/Reminder System Calendar Sync Call Logging Checklists Churn Management Client Database Client Management Client Tracking Collaboration Tools Commenting/Notes Communication Management Configurable Workflow Contact Database Contact Management Content Creation CRM Customer Database Customer Experience Management Customer History Customer Journey Mapping Customer Management Customer Segmentation Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Data Visualization Email Management Email Marketing Email Templates Engagement Tracking Event Triggered Actions Feedback Management Forecasting For iPad Devices Gantt/Timeline View Goal Setting/Tracking Health Score Interaction Tracking Internal Chat Integration Knowledge Management Leaderboards Monitoring Multi-Channel Communication Multi-Channel Data Collection Negative Feedback Management NPS of Customers NPS Survey Structure Opportunity Management Performance Metrics Pipeline Management Predictive Analytics Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Reminders Renewal Management Reporting & Statistics Revenue Management Role-Based Permissions Sales Forecasting Sales Pipeline Management Sales Trend Analysis Search/Filter Segmentation Self Service Tools Sentiment Analysis Single Sign On Survey/Poll Management Surveys & Feedback Tagging Task Management Task Progress Tracking Templates Text Analysis Third-Party Integrations Time Tracking To-Do List Trend Analysis Visual Analytics Widgets Win/Loss Analysis Workflow Automation Workflow Management ## ChurnZero Integrations Salesforce Sales Cloud Integration rated 4.8 from 11 reviews Segment Integration rated undefined from -1 review Help Scout Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Jira Integration rated undefined from -1 review See all 30 integrations ## ChurnZero User Reviews ## ChurnZero customer ratings - Overall rating: 4.7/5 - Total reviews: 130 ### Rating distribution - 5 stars: 98 reviews (75%) - 4 stars: 30 reviews (23%) - 3 stars: 1 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.7/5 - Customer support: 4.9/5 - Functionality: 4.5/5 --- ### Great CS platform for SaaS businesses - Overall rating: 5/5 - Reviewer: Winnie I. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered - Increased visibility on usage stats - Better understanding of which clients are high/medium/low risk of churning (good for our CS team) - Knowledge of which features of our SaaS platform are used most widely (drives more R & D and good info for our product teams) - Smoother annual renewal process (good for our sales teams) - Improved and consistent communication and setting up plays - Understanding our various segments and the activities we see among them #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Implementing ChurnZero has been one of the highlights of our year. It is a great feeling knowing we are proactively able to monitor client health and manage renewals appropriately. We used to track activities and usage internally but it was a much more manual process. ChurnZero's platform and sleek UX is easy to use and navigate. Reports, dashboards, and key metrics are easy to understand and digest and enable our teams to take actionable steps. In less than 6 months, we were able to not only fully implement ChurnZero but have data and analysis in time for our annual user conference in October. Our enterprise clients were thrilled with our new usage stats we were able to provide to them...definitely made us look great! #### Cons While there are options to tailor/customize certain elements (like segmentation, churn score, etc) there is still opportunity to allow further tailoring of the site and features. For example, tailoring notifications is great but having the ability to remove tags would be beneficial. Being able to see what browser our end users are using while in our platform would also be helpful because many of our customer troubleshooting begins with us identifying whether they are using browsers that are too old or are no longer being supported. ChurnZero has been good so far at listening to us and accepting feedback and helping us with implementation. I have no doubt they have good product roadmap plans and will incorporate elements as more and more of their customers suggest improvements. ChurnZero is also a very robust system and we have it integrated not only with our SaaS platform but also with Salesforce so fully implementing everything took longer than expected (~3 months). This was mainly due to our internal resources having the time to work with the implementation team (not ChurnZero's fault) but I wish we had more of a heads up prior to rolling out. --- ### Great Platform, Great Team, Great Experience. - Overall rating: 5/5 - Reviewer: Milad S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our CSM has been a huge delight. [SENSITIVE CONTENT HIDDEN] would go above and beyond for us on multiple occasions and quite frankly the main reason why I am providing this review. Integrations available out of the box work great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Comes with a dedicated CSM! Easy integrations for the ones available out of the box Less intense of a learning curve #### Cons We use Google BQ for our general product usage data and building out an API to pull this data weekly requires a lot of hours to develop on our end. This is really the only negative I have. #### Reasons for choosing ChurnZero Overall, the experience has been great. Of all the platforms ChurnZero came at a great price and with a dedicated CSM. --- ### Meh - Overall rating: 3/5 - Reviewer: Christina H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm supposed to use this every day at work. I dislike it so much that I have to schedule time to use it weekly to do all my entries. I avoid it as much as possible. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros The one thing I really like about this software is the e-mail stream that it displays for each client account. #### Cons This software feels cumbersome and is not intuitive at all. It's difficult to navigate and figure out where to click. --- ### Useful platform - Overall rating: 5/5 - Reviewer: Yvette L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our Client Success Managers at ChurnZero have always been really helpful. I like getting real time info to share with clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that once it's setup , it's pretty simple to use for daily tasks. I also save a lot of time from logging into my client's accounts to manually tracking their usage. I can use ChurnZero to assess their usage for me. #### Cons I can't customize the dashboard. I need time zones! #### Reasons for choosing ChurnZero Price, didn't need something as robust at the time. --- ### Exceptional Customer Service to Meet Unique Needs - Overall rating: 5/5 - Reviewer: Chris P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team is comprised of true professionals who seem to enjoy their job and excel at customer success. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Churnzero's customer service is exceptional. Our CSM and the CX Team are quick to help understand our unique needs or issues and offer solutions. #### Cons This is a robust piece of software. It takes time and effort to fully understand how to best utilize Churnzero for maximum effect. If you choose to only use 25% of the available features, you'll still be much further ahead of your competitor who is not using anything to manage engagement and adoption. --- ### ChurnZero has changed the way I manage my clients, making it easier successfully do my job! - Overall rating: 5/5 - Reviewer: Daniel F. - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am constantly working with clients and scheduling calls, so ChurnZero is great for me to quickly check usage reports, recent activities, and even active contacts. There have been a few times I've been able to identify new users simply from the CZ dashboard or my custom alerts, which has helped me to be visible to everyone I should be engaged with. The trigger emails/custom alerts I mentioned are lifesavers. I've been able to promptly address potential client "fires" with the client before the client brought them up to me. This positioned me as a knowledgeable ally and resource that they can come to for assistance. #### Cons There's not much to dislike with the service. Sometimes the ChurnScore might not be as representative of my clients' health, but that is basically subjective to each client and their own strategy & use of their platform. --- ### Great for tracking your customers progress... or lack-thereof if that's the case - Overall rating: 5/5 - Reviewer: Andrew S. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered It's been a positive experience. We have a lot of data and narrowing down what we want to track and where/when was key to getting this up and running better. Now that we've worked out a few of our own kinks ChurnZero is running very smoothly and allowing us to track the data we didn't have before. Putting us a step ahead of our clients instead of 2 steps behind. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ChurnZero has been very responsive with our request, even though they can't meet all of them we've gotten great feedback from them. It's great to have a system that tracks what our customers are doing and we're able to set up benchmarks for them to hit with reminder task and all of that fun stuff. #### Cons Not much here. Only thing that I've heard a lot about is being able to CC people on the same email that are from the same company when using plays or journeys, right now it's all individual emails, so 7 people from the same company will get the same exact email but as an individual. It's a feature request and we cross our fingers for this in the future --- ### We are fairly new to using ChurnZero but we like the flexibility of the product AND their team! - Overall rating: 5/5 - Reviewer: Leilani S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Usage statistics, understand customer activities/behaviors, communicate with customers using in-app and email platforms, track renewals, etc. (sure there are TONS more we have YET to discover). In general, we hope that ChurnZ will help with forecasting, identify & address at-risk customers, NPS and reporting #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are fairly new to using ChurnZero but I like the flexibility it has and the amount of information we can have pulled from Salesforce. Our own company believes in visibility and with ChurnZero, for both our Support and Success team, it is starting to show just how awesome of a tool it can be! We use ChurnZero to monitor usage statistics, understand customer activities/behaviors, communicate with customers using in-app and email platforms, track renewals, etc. (sure there are TONS more we have YET to discover). In general, we hope that ChurnZ will help with forecasting, identify & address at-risk customers, NPS and reporting. Not to mention how awesome Abby was with training our team. #### Cons Many of the issues are internal issues on our end such as making sure our data is clean in Salesforce and not really knowing what would be best to monitor for the health of our customers. But the more we use ChurnZ the better equipped we are at find that happy medium. --- ### ChurnZero saves tons of time and shows me exactly which clients need attention to help reduce churn - Overall rating: 5/5 - Reviewer: Kim G. - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With this software, I no longer have to log in to each and every account to understand individual usage. ChurnZero provides detailed information on who, what and when specific activities occur, allowing me to quickly understand how I can best help each user. What's even better, is that you don't need to be logged in to ChurnZero to know what is happening. Having email alerts for the most important events, makes it easy to react quickly and stay in front of potential issues. #### Cons There are a few more things on the wish list as far as additional alerts, but the team has been extremely receptive and just waiting on the tech to be combined with our platforms. --- ### Great product and even better support! - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered It is helping us in our fight to reduce churn and proactively communicate with our customer base. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The piece we have enjoyed the most is the assistance we have received through our onboarding process. Our CSM has been great, giving us a full understanding of the solution's capabilities, best practices across the industry and many other tips for a successful deployment. The simplicity of integrating ChurnZero to other tools used in our business has been wonderful. Finally, the ability to segment our base in many different ways is very helpful along with the fact that we can build our own workflows, task creation and responses to live events has made our CSM team much more efficient and effective. #### Cons 1) When attempting to create responses to live events in our application, it would be much simpler to work with specific attributes rather than segments. This is something that was raised and work is being done to implement the ability. 2) Unable to see a log of email communications - we have resorted to including our email addresses to the BCC list on every outbound email to ensure the messages are being delivered --- Showing 1 - 10 of 130 Reviews [See All Reviews](https://www.softwareadvice.com/crm/churnzero-profile/reviews/) ## ChurnZero Popular Comparisons [LiveAgent vs ChurnZero](https://www.softwareadvice.com/crm/churnzero-profile/vs/liveagent/)[monday CRM vs ChurnZero](https://www.softwareadvice.com/crm/churnzero-profile/vs/monday-crm/)[Zendesk Suite vs ChurnZero](https://www.softwareadvice.com/compare/26892-Zendesk/vs/77862-churnzero/)[HubSpot Service Hub vs ChurnZero](https://www.softwareadvice.com/crm/churnzero-profile/vs/hubspot-service-hub/)[Planhat vs ChurnZero](https://www.softwareadvice.com/crm/churnzero-profile/vs/planhat/) [Compare All Alternatives](https://www.softwareadvice.com/crm/churnzero-profile/alternatives/) ## Other Top Recommended Customer Success Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **9** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3059) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2215) Recently recommended **0** times [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** (1788) Recently recommended **0** times Stuck Between Options? 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