About ClickDimensions

ClickDimensions is a marketing automation software solution. It is natively created for and built in Microsoft Dynamics 365 to help marketers attract leads, close sales and engage customers.

ClickDimensions’ campaign automation allows businesses to build multi-channel and automated campaigns using a drag-and-drop interface. Email marketing helps businesses create and send bulk HTML emails with all send, open, click and bounce data reporting at an aggregate and individual level. Web form helps in collecting data of visitors and linking it with CRM records while event management helps in tracking contacts and leads registrations. Additionally, it integrates with GoToWebiner, WebEx and Cvent.

ClickDimensions’ features include campaigns automa...


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Supported Operating System(s):

Web browser (OS agnostic)

26 Reviews of ClickDimensions

Average User Ratings

Overall

3.38 / 5 stars

Ease-of-use

3.0

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(6)

6

3 stars

(7)

7

2 stars

(2)

2

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

December 2019

Kamil from Solitea CDL, a.s.

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Seamless symbiosis within Dynamics 365

Pros

Delivers what is desired - content creation and automation Part of Microsoft 365 (as an App into Microsoft Dynamics 365 for Sales) Replaces proprietary solutions like Mailchimp, Typeforms etc. Sweet ratio price/added value Amazing informational ecosystem - you can read and watch everything about ClickDimensions

Cons

Bit longer learning curve At this time not fully turned on new UI

Reasons for Choosing ClickDimensions

ClickDimensions is lush! More intuitive, more mature, fits to your hands once you choose it.

November 2019

Ty from Georgia-Pacific LLC

Verified Reviewer

Company Size: 10,000+ employees

Industry: Paper & Forest Products

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

Very powerful marketing automation tool

My overall experience with this product is great. The support is surprisingly helpful and available during normal business hours. It's always a real person and they can always get your sorted out quick if you have an issue. At their price point there really isn't any reason not to at least try it and see what you can get out of it.

Pros

I have used this tool for a very long time and seen it evolve and consistently improve over the years. I personally love the forms provided by this suite. They are very easy to customize for other uses besides a contact/lead submission. The campaign automation engine/UI is satisfying to work with and supplies all functionality one would need. Cost for this tool is very competitive as well. You aren't charge for storage of images or any of the "extras" but only for the quantity of emails sent.

Cons

I really wish there was a way to emulate Outlook (desktop) when testing email HTML/CSS. I haven't personally worked with any marketing software that can sufficiently expose all the antiquated CSS blemishes that come with Outlook desktop but a little intellisense to help highlight when you are using a class that is prohibited would be incredible.

December 2016

Mark from Shamrock Trading Corp.

Verified Reviewer

Company Size: 201-500 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

December 2016

Solid Marketing Platform for Dynamics CRM

We use ClickDimensions for our marketing platform within our Microsoft Dynamics CRM system. We utilize the email campaigns, posted forms, page visit tracking, surveys, and other marketing-based features within our CRM application. Overall, ClickDimensions is a very solid platform that is easy to implement and use. The drawbacks to the application are minimal for our organization, although we can see how these issues could affect other companies that use ClickDimensions. Our experience with ClickDimensions has been mostly positive, though.

Pros

ClickDimensions is completely integrated with Microsoft Dynamics CRM, so if you use Dynamics, this marketing platform is a great fit. It is also fairly easy to use and has a good amount of features that a marketing team can benefit from. For the money, ClickDimensions is a tremendous value to a company using Dynamics CRM.

Cons

ClickDimensions is only compatible with Microsoft Dynamics CRM, so if you end up moving to a different CRM application, you won't be able to use ClickDimensions for your marketing functions. Although ClickDimensions provides all of the necessary marketing features our company needs, they are somewhat limited on their features compared to other marketing platforms.

February 2020

Karen from HMS Cornerstone Solutions

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

February 2020

Cons offset the Pros

Last year they came up with Account reps that were suppose to provide health checks and we are still waiting on ours for 2019. Turnover is a problem. Tier 1 support is inadequately trained and other tiers are inadequately staffed and sometimes inadequately trained. We tried to work with them, we really tried, but in the end it was just too time consuming and difficult to get a stable working product.

Pros

Integrated with Dynamics 365. Appeared to have all the features we needed. Allowed us to consolidate our email marketing.

Cons

Stability issues, Support issues, Consistency issues, Accuracy issues. We spent more time working on issues than using the product.

July 2018

Ashley from Farm Bureau Mutual Insurance Company of Idaho

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

July 2018

Some intuitive features, others require extensive training.

Pros

-I like the form feature. The capability to create forms and capture and map information directly into our CRM makes collecting leads very simple. -Email template builder is decent and has good personalization options that can be pulled from CRM fields. -Campaign automation builder has great potential and currently has many great uses for sending out automated emails to clients or potential clients.

Cons

-Drag and drop landing page builder is not equipped to make sites mobile responsive. Only way to make mobile responsive is to build your own site in HTML and upload into CD. -Uploading images and CSS/JS/etc code to build your own HTML page is a pain. Have to go through other builders to accomplish the upload. There is not one location outside of a builder to achieve this. -Domains are not secure through CD unless you use the ClickDimensions domain name. This means that any landing pages that I build with forms for customers to fill out, there is no secure icon in the URL bar and they are not secure. Even if we use a purchased domain name that would otherwise be secure. This leaves me feeling that users will not fill out our forms because they do not want to put their personal information on an unsecured form/page. -Lots of small technical glitches.