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Supported Operating System(s):
Web browser (OS agnostic)About ClickDimensions
ClickDimensions is a marketing automation software solution. It is natively created for and built in Microsoft Dynamics 365 to help marketers attract leads, close sales and engage customers.
ClickDimensions’ campaign automation allows businesses to build multi-channel and automated campaigns using a drag-and-drop interface. Email marketing helps businesses create and send bulk HTML emails with all send, open, click and bounce data reporting at an aggregate and individual level. Web form helps in collecting data of visitors and linking it with CRM records while event management helps in tracking contacts and leads registrations. Additionally, it integrates with GoToWebiner, WebEx and Cvent.
ClickDimensions’ features include campaigns automa...
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Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
3.5
Value for money
3.5
Customer support
3.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
September 2020
Tyler from ZIEHL-ABEGG
Company Size: 1,001-5,000 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
September 2020
ClickDimensions Review
It is a really in-depth Marketing Automation solutions that has plenty of features that I haven't always seen from other similar platforms. On top of landing pages, emails, social media which almost everyone has, they include surveys, text campaigns, really in-depth analytics, and more. It has it slight differences from other CRM's I've used, but I enjoy it.
Pros
I love the different ways you can go about building emails and landing pages, you basically don't need to know coding to build a high-quality email or landing page!
Cons
I wish there was an option, like Hubspot has, that you can build a pop-up form and simply enter what URL you want it to show up on and just like that you have a form. Everything on ClickDimensions requires an embed code and that's it.
Reasons for Switching to ClickDimensions
Company already had Dynamics, so we started using ClickDimensions.
November 2019
Ty from Georgia-Pacific LLC
Company Size: 10,000+ employees
Industry: Paper & Forest Products
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2019
Very powerful marketing automation tool
My overall experience with this product is great. The support is surprisingly helpful and available during normal business hours. It's always a real person and they can always get your sorted out quick if you have an issue. At their price point there really isn't any reason not to at least try it and see what you can get out of it.
Pros
I have used this tool for a very long time and seen it evolve and consistently improve over the years. I personally love the forms provided by this suite. They are very easy to customize for other uses besides a contact/lead submission. The campaign automation engine/UI is satisfying to work with and supplies all functionality one would need. Cost for this tool is very competitive as well. You aren't charge for storage of images or any of the "extras" but only for the quantity of emails sent.
Cons
I really wish there was a way to emulate Outlook (desktop) when testing email HTML/CSS. I haven't personally worked with any marketing software that can sufficiently expose all the antiquated CSS blemishes that come with Outlook desktop but a little intellisense to help highlight when you are using a class that is prohibited would be incredible.
March 2020
Sean from wedu, inc.
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
March 2020
ClickDimensions does not meet even basic standards as a product or company
The company is clearly focused on growing all the areas of the product, but fails to support the existing functionality. It was evident that the dependence on Microsoft is their current asset for winning business, but that will change. That's when this company will have to stand on its merits of support and product performance. I suspect they will not be successful at that time. What you have read in areas of these reviews regarding their support team and lack of knowledge, is absolutely true. We wasted countless hours re-educating their own team to only have no resolution.
Pros
It is closely integrated with Microsoft Dynamics. While this is a plus, it is also why ClickDimensions fails to provide great support. There is a constant challenge between the information available in CD and Dynamics and this becomes a massive hurdle in getting support.
Cons
Lack of consistent functionality was a major issue. We had exceptional problems with the product. It repeatedly would not perform the way expected, and working with their support teams was not at all a positive experience. We would be 'escalated' to another team repeatedly, yet no resolution. And, then we would be starting all over. They were not at all proactive about researching the issues or testing. They placed all the responsibility on the client, even though it was proven over and over again that something was not working. In our case, nearly 20% of our substantial email lists were not even being selected to send. On the Dynamics side it was definitely functioning right.
Reasons for Choosing ClickDimensions
Integration with Microsoft Dynamics and development team directive at client location.
Reasons for Switching to ClickDimensions
It was a necessary change due to the client adopting Microsoft Dynamics as their core platform. Ironically, 2 years later, the client will continue to use Dynamics, but we have received glowing approvals to move back to Salesforce and Marketing Cloud. The experience with the product and customer service is night and day.
December 2019
Kamil from Solitea CDL, a.s.
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Seamless symbiosis within Dynamics 365
Pros
Delivers what is desired - content creation and automation Part of Microsoft 365 (as an App into Microsoft Dynamics 365 for Sales) Replaces proprietary solutions like Mailchimp, Typeforms etc. Sweet ratio price/added value Amazing informational ecosystem - you can read and watch everything about ClickDimensions
Cons
Bit longer learning curve At this time not fully turned on new UI
Reasons for Choosing ClickDimensions
ClickDimensions is lush! More intuitive, more mature, fits to your hands once you choose it.
July 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
July 2019
Confusing, not user friendly, but once you get it figured out, it works pretty well
We're using it actively, but things just break for no reason sometimes.
Pros
I like the ability to create, send, and track email marketing, but it's so hard to learn the platform, and the support is pretty lacking.
Cons
when I get support, there's 2-3 different ways to do things, and no one seems to agree on the best way.
Reasons for Choosing ClickDimensions
price and integration with MS Dynamics CRM