Contactability LeadManager Software

Great Investment

We have used Contactability to grow our business. We have had a lot of success with live leads. I would recommend this to others in the insurance industry. Customer service has gone above and beyond and support team has an asset to work with.

Pros

Really easy software to use. If I ever have trouble the customer service goes above and beyond what is expected. My customer service rep has been very beneficial and made this a very easy easy software to use in day to day business.

Cons

Sometimes the lead doesn't meet requirements or has poor driving record. A lot of times they refund the lead when this happens.

software

so far so good...

Pros

ease of use … this software is user friendly

Cons

some items are not complete. its difficult to quote

Thanks to Contactability!!!

They have been providing me with a steady stream of leads. They are not perfect but when I get leads that are not good they credit me very quickly!!! Thanks to Contactability. com for the leads!!!

Pros

After being in the business for 14 years and not liking lead companies Contactability.com has proved me wrong. They have been providing me with a steady stream of leads. They are not perfect but when I get leads that are not good they credit me very quickly!!! Thanks to Contactability. com for the leads!!!

Cons

Everything works well I have not had any problems!!

Highly Recommend

We use this company every single day. I can adjust when I want the calls to come in and how many I want at a time. My agents get more First call sales from them than with any other company we have tried. Our Rep and he is amazing. He continues to check on us and helps me make adjustments if needed. We have a great success rate with their live calls. I highly recommend them. Make sure you go into detail with your Rep as far as filters you want and let them help set you up.

Pros

It's so easy to use. I can track the calls, I can listen, and I see how fast they refund a lead that does not meet the filters we have.

Cons

I wish we could remove the calls that were refunded.

A+ SERVICE

Pros

Easy log in, easy functions and great service.

Cons

No cons. Extremely happy with the company.

Easy to work with!

Contactability helps provide immediate, quality leads. It is great to be able to pick up the phone and quote a live person, vs purchasing an internet lead you may or may not get ahold of.

Pros

I love how easy it is to work with the website, as well as the associates at Contactability! the customer representative is wonderful, and makes sure that I am getting the most out of my money!

Cons

The system automatically will decline some of the returned leads, however a simple phone call will allow them to review it and get you the credit if it is deserved. It would be easier if there was an audit button on the site to request a review of the declined lead returns, but the phone call isn't that painful to make since they answer quickly!

By far best lead company

Overall I would recommend this lead source to anyone.

Pros

The dashboard itself was very easy to get around. If we ever need a refund for whatever reason it is just a click of a button.

Cons

Occasionally we will have a bad lead or two but that is normal with any lead source.

Quality over quantity makes for an effecient sales funnel

Our account representative has been so fantastic to work with!! We started off slow with just a few categories, and have ramped up with all product lines.

Pros

There are many filter options that allow you to increase the quality of each call/lead. The dashboard is very user friendly and simplifies the analysis of lead follow up. When we need to return a lead, it is very easy to submit and the request is addressed in a very timely fashion.

Cons

It would be ideal to assign users to each lead being worked for accountability purposes.

Contactibility Review

My representative, has been very helpful and attentive to my needs. The leads have not been the greatest, but I think they are working on it.

Pros

The software is easy to use. It's easy to look at what you need to.

Cons

Not many. Sometimes I get duplicate leads, but they do credit me.

DO NOT BUY LEADS FROM CONTACTABILITY!

I worked with some nice people who convinced me to try their service. The problem is they are selling garbage and they refuse to refund any of your money when you can't get what you're paying for. DO NOT GIVE THEM YOUR BANK ACCOUNT OR CREDIT CARD INFORMATION. You will regret it. These people are a bunch of smiling, friendly thieves!

Pros

Their friendly, professional sales people will convince you to try their lead program but they don't back up what they're selling. It's garbage!

Cons

This lead program is a scam. They send you leads that are not within the parameters you requested and all you get are excuses and more bad leads when you complain about lead quality. You can't pay as you go. They insist on auto billing your credit card and they will not refund any money that they take from you. This is absolute theft and should be reported to the state's attorney general's office.

Great Customer Service

My overall experience with Contactability has been very positive. They focus on quality and exceptional customer service which is very important these days. It's nice to work with a company with such a positive and professional approach.

Pros

It was very easy to set up my Contactability account. Our customer service rep has been great since the beginning. Very responsive and professional. He's also checked in along the way to make sure things are going smoothly and to address any concerns. It's very important to me to work with someone that is very responsive.

Cons

I have no concerns with Contactability at this time.

Using Contactability for insurance leads

I am pleased with Contactability. I'm writing much more business from them than many other lead sources.

Pros

I really like the ease of use of the software. it is easy to follow even for someone like me that is not too tech savvy.

Cons

I wish the leads could automatically be uploaded onto State Farm's ECRM software. it would make the use of the leads easier

horrible all around

Support team from contactability called me and once I was signed up they didn't care to follow up with me or provide the service that I needed. It's been several months since I cancelled their services and asked to be taken of their call list, through voicemail. I have received several calls from an ohio related to this company based number that won't stop calling.

Pros

horrible leads, they do not take you off their do not call list

Cons

I've left several messages asking they take me of their call list and they keep ignoring it. I've also spoken to my associate who left a five star review here.
We happen to work for the same company but he admitted to me to cancelling the services after leaving the review, due to the detonating quality of the leads provided by this company.

Contactibility

Pros

The dashboard is very well designed and functional.

Cons

I do think that the service is a little pricey, and the agent should have the option to pause the leads for longer periods of time.

The worst lead transfer experience I've ever had

I would rather go out of business than use this company again.

Pros

This program is a scam. They have a feature called "auto rebill" where the take the liberty to charge you more money when the account gets low and they refuse to refund that money without cancelling your account. Not to mention that 75% of the leads I received were out of the filters that they guaranteed would great. When I complained about the leads being out of filter, they offered me a program where I wasn't able to return the leads, regardless of them being in filter or not. Does that make sense to anyone???

Cons

The customer service was atrocious. My account manager himself is not making these decisions, I understand that the company puts these guidelines in front of them. But when you have bad rules you don't lie to the customers about it. And then when they have the exact problem they were worried about, don't act like you went through it all and explained everything. Have some common sense!

Great Leads!

We are seeing great conversion ratios with the leads we receive from Contactability. Also, the customer service has been excellent!

Pros

Very easy to use and particularly easy to navigate.

Cons

Cannot make changes without talking to a customer service rep.

Excellent Leads

Excellent! Customer service is excellent, the returns are excellent!

Pros

The leads give me real time conversations with people. I was using other companies, and they did nothing or me. I signed up for this service, and have tripled my money.

Cons

Nothing negative to say - they've been excellent to me.

Amazing Customer Service

Contactability is a good lead source with a steady flow of leads.

Pros

Get a good amount of leads, customer service rep is awesome to deal with

Cons

Wish I could export out info to a excel file.

DO NOT GIVE THIS COMPANY YOUR MONEY

I would rather pull my finger nails out with pliers, than give this company another dime.

Pros

Dashboard is simple enough to use, all you will end up doing though is requesting refunds so no need to learn any other parts of it.

Cons

Leads do not meet filters you pay for. In my case over 90% of my leads did not meet my filters I paid for. When you request a refund on a "transfer lead" that does not meet the filters you pay for they tell you they can't control if the insured is honest with them on the phone and deny your refund request. I have sent MVR & CLUE reports showing multiple violations and it does not matter to them.

Awful

None

Pros

There is no pros in this lead system whatsoever. I have everything that i needed to say in the cons section below.

Cons

My agency office went with this company and was the worst lead system we have gone with. They took more money after the deposit was used up and was not authorized to do so. The leads were horrible. The people were not interested or did not want to give their information to get a quote from us. The people who worked at Contactability were not even getting the right information for these people. Do not go with them.