Contactability LeadManager Software

Pros

Glad to have this company to work with. Easy to understand and use. always helpful if you have any questions.

Cons

None so far!, great with crediting any bad leads that come across, look forward to working with them for a long time!

Great leads, great company

Pros

Leads are great, customer service is very easy to deal with. Rarity in this business. And The support staff has always been responsive and helpful.

Cons

I don't usually rate 5's across the board, but this company is one of my favorite leads company. Always makes me happy when I see their leads come in

Great form of leads.

Pros

The software is very easy to use. The website is very easy to navigate and if you don't understand contactability is very client friendly. So you don't hesitate to call to ask more questions.

Cons

I wish they were able to promote leads directly into my SIMS for work. That would make it better, but its not bad just inputting the date myself.

They help us sell

Pros

They provide the best information with their leads so I don't need to ask the customer a million more questions

Cons

Sometimes the leads are poor quality/closing and we can't get in touch with them or they are ineligible

welcoming new people into our organization

Pros

Easy to use, every lead that comes in had great information with plenty to work on and usually has all information about a client needed

Cons

sometimes people will put in the wrong information such as phone numbers or email addresses and some of the coverages desired aren't accurate

I save time. I simplify my lead follow up process.

Pros

It is simple and easy to use. Not crammed with a bunch of useless features. It helps me keep my leads organized.

Cons

Can always use more free-form space for notes and comments on each lead. I would like more space to type in comments and info about a particular lead so when I return to it, I can pick up where I left off with them.

Pros

Very easy to adjust profile, leads come in real time and are better quality than other companies I have tried

Cons

The lack of pause function for weekends. It is very easy to adjust the leads down for the weekends but we end up just doing them on Monday as we can't pause them altogether.

The system is user friendly and people that are transferred to you actually want auto insurance.

Pros

The software is user friendly. The setting allow for you pick the hours of the day you are open and close. The information for the client is also emailed to you

Cons

You can not cut the system off for extended periods without calling customer service. Some times you get calls from out of state that you cannot quote.

Pros

Easy to use. Allows me to control the flow of leads. Allows me to track the leads as we close them or continue to reach out to them.

Cons

So far everything is great. I have no complaints about any feature. The program is accessible and easy to understand

We have received high quality leads from this service and the transition has been great!

Pros

The software is visually appealing and easy to use. I have full control of incoming leads once I learned the software - which only took a few minutes. The calls come straight to my phone without having someone transferring the call which makes it go more smoothly.

Cons

Can't tell the software what type of SIC codes are needed or to be excluded. It would be nice if we could limit the types of leads that come in based on industry or business type.

Pros

This is point and click. It took me about 5 sec to get it down.

Cons

Really, I think they thought of everything. I have a quick link to get a hold off my account rep and the experience is great.

Direct contact with consumers who are actively looking for insurance.

Pros

You get what you pay for with Contactability: A direct contact with someone truly looking for insurance. In addition, if the consumer wasn't actually looking, they have the most loyal return service I have worked with in my several years working with various internet lead vendors.

Cons

It's difficult to come up with what I "least" like. Probably the life leads. They are indeed looking for life insurance, but the consumers typically have unrealistic view of coverage/premiums.

I get real time leads with accurate information based on criteria and geography that I created when I signed up. I'm able to track successes and utilize information for future opportunities and x dating.

Pros

Being able to track leads in real time. Returns are easy to process and support from within is excellent.

Cons

I am very happy with the website and services provided within. I cannot think of anything on the con side.

Pros

Ease of use. We've used companies like this before and contactability by far has the best system out there!

Cons

The only thing we don't like about the system is that sometimes it doesn't pull all the info that we are needing.

The leads seem better than what we are getting from other lead companies. The ease of use of the program was quite good. The ability to make changes to the demographics of the order right on the site is beneficial, but a few more filters would only enhance the platform.

Pros

I appreciate the ease of use of the system and the ability to track how a lead is being worked right here on the site. I also appreciate the ease of use of requesting refunds. Working with Florian has been a win so far for us here in the agency.

Cons

Two suggestions that would benefit us in the agency are 1) the ability to choose weekday hours for leads to come in like we do on Saturdays 2) The ability to add an age filter to the order for the leads.

Pros

"Contactibility leads" are absolutely the best!!!
I have tried them all being a broker for 12 yrs+ ever quote, quote wizard, etc
nothing tops "contactibility leads"
I would recommend them to any agent or company 6 stars across the board!!

Cons

Sometimes you get a bad lead but thats normal.

Pros

Easy to use, leads come to my office phone and they are REAL people that want REAL quotes from my office, not everyone is serious but it's a great way of getting new types of businesses that wouldn't be referred otherwise.

Cons

Need to collect more accurate information before call transfer - I lose a lot of potential clients by not having the right info forwarded to me from the start

Don't waste your money or time! Poor leads, poor search criteria. This is the first negative review I have ever written online for any company- if you knew me personally- I am a very easy going and understanding person. This company is terrible.

Cons

I am an open minded easy going person. It takes a lot for me to get frustrated. I called multiple times. Tweaked my criteria several times. Most numbers are either bad or you don't get people. This is me calling within 5-10 minutes of receiving the contactability lead. Those that we were able to get a hold of -over half said they never requested the quote and a forth said the people we were asking for- was not them.

Pros

We will never use this software, or company, because of the way their representatives act. We will never support a company that allows the phone calls we've had from Contactibility.

Cons

The employees are incredibly rude. When asked if I had access to the agency e-mail I said it depends on the type of e-mail. The representative became irate and said "it's a simple yes or no.. you either do or don't." He previously had called and when the owner said she was not interested in a lead provider at this time he told her she'd never make it as an agent.

Sales!

Pros

Website is user friendly and the ability to have direct control over settings and calls, disputes, call hours is great.