Contactability Software
About Contactability
Contactability LeadManager is a cloud-based marketing platform that helps companies monitor leads as they move through the sales pipeline and keep track of closed deals. This solution features tools to manage engagement with potential and current customers.
Within their suite, Contactability delivers marketing and sales automation, customer service and support, self-service and call center. Their workflow helps agents and representatives schedule their daily tasks. Contactability integrates with third-party lead source and can capture leads from different web forms. Once the solution detects interest, prospects are pushed forward to a rep or re-routed to a nurturing program. Once the lead has become a customer, Contactability’s retention campaigns help stay connect...
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Contactability User Reviews
OVERALL RATING
Showing 1 - 5 of 118 reviews
Anonymous
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2021
CONTACTABILITY HAS ABILITY
David
Verified reviewer
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
Our Service Rep Florian has been great to work with helping us tweak our leads for success!
The leads seem better than what we are getting from other lead companies. The ease of use of the program was quite good. The ability to make changes to the demographics of the order right on the site is beneficial, but a few more filters would only enhance the platform.
Pros
I appreciate the ease of use of the system and the ability to track how a lead is being worked right here on the site. I also appreciate the ease of use of requesting refunds. Working with Florian has been a win so far for us here in the agency.
Cons
Two suggestions that would benefit us in the agency are 1) the ability to choose weekday hours for leads to come in like we do on Saturdays 2) The ability to add an age filter to the order for the leads.
Nik
Verified reviewer
Company size: 2-10 employees
Industry: Insurance
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
CONTACTABILITY HAS ABILITY
Overall, they are good for what they offer. Be mindful with internet leads they have a low conversion and low retention percentage.
Pros
If you are a scratch insurance agent or any agency looking for some quick leads to round out a month or year, Contactability is a good place to start. As with any internet lead company, keep your expectations low but they seem to be one of the better companies of the bunch. Their service is really good and they are constantly refining their process and filters.
Cons
As someone who has purchased thousands of dollars worth of internet leads, be prepared to be frustrated. You will receive leads that are nowhere near what your filters should be. There will also be times when you will not receive credit for a bad lead.
Scott
Company size: 51-200 employees
Industry: Insurance
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2018
DO NOT GIVE THIS COMPANY YOUR MONEY
I would rather pull my finger nails out with pliers, than give this company another dime.
Pros
Dashboard is simple enough to use, all you will end up doing though is requesting refunds so no need to learn any other parts of it.
Cons
Leads do not meet filters you pay for. In my case over 90% of my leads did not meet my filters I paid for. When you request a refund on a "transfer lead" that does not meet the filters you pay for they tell you they can't control if the insured is honest with them on the phone and deny your refund request. I have sent MVR & CLUE reports showing multiple violations and it does not matter to them.
Response from Contactability
Dear Mr. Erickson, Thank you for reaching out to us at Contactability. We want to make sure we have a great working relationship with the business community, so you can imagine our disappointment with your experience. We have reviewed the facts related to this complaint, and we noticed that we issued a refund of $698 back to your account out of the $750 you deposited. We also notice that there was constant communication by email and by phone between you and your Account Manager. We apologize again for any inconvenience and any misunderstanding in the process of working the leads, but we can assure you we hold ourselves to the highest standards and merely wish to serve the insurance professionals community. Despite any misunderstanding, we would be happy to discuss any concerns or questions you have about our services, or even to further discuss your complaint. Please feel free to contact us at (877) 323-7750 or at info@contactability.com.
Replied August 2018
Amy
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2018
does have ease of use, the live calls and the internet leads are the best value for pricing.
Pros
software is easy to use - refunds are quick and easy and the recordings come in handy as well. I like that we can see what is gong on in real time and the account manger is super helpful.
Cons
sometimes my refund requests are denied. The software could use some updates for ease of setting up different hours. we have part-time marketer and setting calls for 25 hrs a week requirement does sometimes mess up our schedule.
