HubSpot Service Hub

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Ratings & Reviews

Overall Rating

3.93 / 5 (112)

4.41 / 5 (105)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

January 6, 2020

February 14, 2020

Pros/Cons

  • Pros

  • Leads are great, customer service is very easy to deal with. Rarity in this business. And The support staff has always been responsive and helpful.

  • Very easy to use and great support from their team

  • Cons

  • Not many. Sometimes I get duplicate leads, but they do credit me.

  • Can't tell the software what type of SIC codes are needed or to be excluded. It would be nice if we could limit the types of leads that come in based on industry or business type.

  • Pros

  • Overall my experience has been great. It helps to visualize the many steps we have within our company which makes it easier to proceed with certain duties in a more organized at a efficient pace.

  • I love how it keeps contacts so organized. their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.

  • Cons

  • I feel like we could use more training, I wish the lady that we talk to for help weekly was more freely available. I wish it was a little more self explanatory.

  • Honestly, I think thing we like least about the software is that you cant use the social features to post videos to Instagram from the social hub. Other than that there isn't anything we dont like!

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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