Offering powerful, patented technologies to sales teams, marketing groups, and service operations around the world, Contivio Contact Center provides cutting-edge technologies in the cloud, giving companies both small and large the tools they need to offer the best customer service, drive sales, and more.
Companies operating in today's increasingly tough marketplace understand and recognize the benefit of utilizing cloud-based technology to drive down cost while increasing the efficiency of their operations. Combining this cloud-based model with a distributed agent strategy can reduce operating costs and staff turnover, while also improving customer satisfaction.
Contivio has developed advanced call center and telephony technologies that can be deployed via a toolbar in your existing browser or a VoIP phone. With an Internet connection and a headset, you can use Contivio to create a powerful, effective virtual contact center. It's best suited to companies with 5 or more operators and can support the needs and workflow of any industry.
Contivio has a number of unique features that make it a great option to review. First, they offer integration into any VoIP network; telecoms service, unlike other solutions on the market, is not bundled, so businesses can select their own VoIP providers. It also integrates seamlessly with any browser-based or Windows-based CRM system with zero coding using Contivio's patented "Angels". The system has a Microsoft look and feel, so agents can get up and running quickly with minimal training.
With some of the lowest implementation costs in the industry, Contivio has low monthly pricing based on agent count; there are no extra fees for additional sites of locations. We recommend this to any company seeking a cutting edge contact center solution for their business.
stephanie from Appfolio
Specialty: Software / IT
Employees number: 501-1,000 employees
So far its the best phone system i've used and compares much better than shoretel.
I like the ease of use for the product. As soon as you get into it you can basically self teach yourself which is really nice.
Since it is server based, i've noticed that it glitches a ton. I've had some trouble even just signing in multiple times and the tracking of calls is sometimes hit or miss. Not sure if these are just minor bugs or common problems with other users.