--- title: "Contivio Contact Center Software Reviews, Demo & Pricing - 2026" description: "Review of Contivio Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/contivio-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Contivio Contact Center Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Contivio Contact Center Review From $79/month Free trial 1 plan Wondering if Contivio Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Contivio Contact Center 3.4 [(13)](https://www.softwareadvice.com/crm/contivio-profile/#reviews) Pricing Starting at $79.00 flat rate per month ### About Contivio Contact Center Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key features include call monitoring, recording, conferencing, transferring and forwarding. Agents can also take notes within the solution and search call history to assess their own performance. Contivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message. Contivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard. Services are offered on per user per month subscrip... tion basis. Wondering if Contivio Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Contivio Contact Center User Interface ## Popular Contivio Contact Center Alternatives Main Product Contivio Contact Center 3.4 [(13)](https://www.softwareadvice.com/crm/contivio-profile/#reviews) Ratings Breakdown - 3.54Ease of use - 3.0Value for money - 3.63Customer support - 3.31Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1001)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2214)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(826)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price ## Contivio Contact Center Pricing and Plans Starting price: $79.00 per month Free Trial Free Version Basic $79.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Contivio Contact Center Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Contivio Contact Center Alerts/Escalation Automatic Call Distribution Blended Call Center Campaign Management Chatbot Computer Telephony Integration Inbound Call Center Live Chat Manual Dialer Monitoring Multi-Channel Communication Outbound Call Center Predictive Dialer Progressive Dialer Real-Time Analytics Transfers/Routing ## Contivio Contact Center User Reviews Overall Rating 3.4 Ratings Breakdown 5 23% 4 31% 3 8% 2 38% 1 0% Secondary Ratings Ease of Use 3.5 Value for money 3.0 Customer support 3.6 Functionality 3.3 Have you used Contivio Contact Center and would like to share your experience with others? Melanie R. Verified reviewer Food & Beverages 51-200 employees Used daily for less than 12 months Reviewed October 2018 Contivio - White Labs 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down! Cons: It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in. Read More PN Pius N. Verified reviewer Media Production 11-50 employees Used daily for less than 2 years Review source Reviewed April 2024 Reliabe and Digital Call Center Approach 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Contivio Contact makes the right call recording, and it ensure various processes are well handled. Cons: Contivio Contact delivers a concrete plan in making all the call solution immediate. Read More VR Verified Reviewer Information Technology and Services 201-500 employees Used daily for more than 2 years Review source Reviewed October 2018 Poor implementation and project management for onboarding. Poor instruction. 2 awful. won't ever recommend Ratings Breakdown 3 Ease of use 1 Value for money 2 Customer support 2 Functionality Pros: When customers could call us, it worked? Cons: No instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better. Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard. Vendor Response Good Afternoon, I'm curious if you're comfortable having a quick chat about the review you posted? We take product feedback very seriously, and would appreciate a open line of transparency to discuss your concerns. Feel free to contact me at your convenience by phone (714.904.5440) or email (tim.dancey@contivio.com) Thanks, Tim Replied October 2018 Read More JM John M. Verified reviewer Wholesale 201-500 employees Used daily for more than 2 years Review source Reviewed November 2019 Great when I'm on the Road 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane. Cons: I wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available Read More YS Yeni S. Verified reviewer Consumer Services 51-200 employees Used daily for less than 12 months Review source Reviewed December 2019 Contivio Review 4 I would recommend being able to close the call information and end the call at the same time. Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time. Ratings Breakdown 3 Ease of use 3 Customer support 3 Functionality Pros: Contivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about. Cons: I don't like the fact that there are so many options on the screen. It can be a bit overwhelming. Read More VC Virginia C. Verified reviewer Wholesale 51-200 employees Used daily for less than 2 years Review source Reviewed October 2019 Decent phone/chat app 3 Overall Contivio helped the company and the customer service has been great! It also helps management see and keep track of our phone stats, this is especially helpful for companies with a call center. Ratings Breakdown 3 Ease of use 3 Functionality Pros: For myself the best feature of Contivio is that it bundled chats and phone calls. Before the program the company was using two different programs, one for chats and one for calls. Cons: The program has many extra features that the average user will not use or even glance at. It would be more helpful if there was a streamlined option with bare basics and maybe the added options for administrators and leads only. Read More VR Verified Reviewer Computer Software 501-1000 employees Used daily for less than 6 months Review source Reviewed May 2018 Not designed for sales 2 Ratings Breakdown 1 Ease of use 1 Value for money 2 Customer support 3 Functionality Pros: The ability to record the call and attach it to the appropriate Salesforce account in real time. That's the only positive. Cons: Everything else. This is not easy to use and in most cases is confusing. The support is way too technical. The product seems to only be designed for inbound call centers. Vendor Response Good Afternoon, I'm curious if you're comfortable having a quick chat about the review you posted? We take product feedback very seriously, and would appreciate a open line of transparency to discuss your concerns. Feel free to contact me at your convenience by phone (714.904.5440) or email (tim.dancey@contivio.com) Thanks, Tim Replied October 2018 Read More MP Melissa P. Verified reviewer Wholesale 51-200 employees Used daily for less than 2 years Review source Reviewed November 2019 Contivio Review 2 Overall my contivio experience is pleasant, and the set up is very simple to use. Ratings Breakdown 4 Ease of use 2 Value for money 4 Customer support 2 Functionality Pros: I like the simplification on transferring calls. The feature of the directory makes it easier for us. Cons: I have problems with contivio, when I use our separate order processing software we receive random contivio pop ups always. It is time consuming to close all those pop ups and it delays our work performance. The sound quality would need some adjustments. Read More MR Myles R. Verified reviewer Marketing and Advertising 201-500 employees Used daily for more than 2 years Review source Reviewed November 2019 My Contivio Experience 4 Ratings Breakdown 5 Ease of use 4 Functionality Pros: I love how easy and user friendly Contivio is, I hardly ever have any issues. Cons: I've only ever had a few calls not go through but that is maybe 3 times. Read More sn stephanie n. Computer Software 501-1000 employees Used daily for less than 12 months Review source Reviewed November 2017 Does the job but has minor glitches 4 So far its the best phone system i've used and compares much better than shoretel. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: I like the ease of use for the product. As soon as you get into it you can basically self teach yourself which is really nice. Cons: Since it is server based, i've noticed that it glitches a ton. I've had some trouble even just signing in multiple times and the tracking of calls is sometimes hit or miss. Not sure if these are just minor bugs or common problems with other users. 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