Contivio Contact Center software


4 reviews(2.5/5)
4 reviews(2.5/5)

Contivio Contact Center is a cloud-based contact center management (CRM) solution for small and large businesses. The solution helps sales teams, marketing groups and service operations to manage customer service and sales. Key features include call monitoring, recording, conferencing, transferring and forwarding. Agents can also take notes within the solution and search call history to assess their own performance.

Contivio Contact Center helps to manage operations and improve customer experience through self-service IVR, automatic call routing and call back features. Calls are routed to the agents on the basis of custom fields in the CRM such as skills, priority, operating hours, shifts, holidays and more. Users can also conduct satisfaction surveys through IVR, SMS and broadcast message.  

Contivio Contact Center offers integration into any VoIP network and telecoms service. It can also be integrated with Windows-based or browser-based CRM applications to sync events and data. The solution helps supervisors to manage workforce and view real-time statistics by queue, agents and media type through a user dashboard.

Services are offered on per user per month subscription basis.

Supported Operating System(s):
Web browser (OS agnostic)

4 Reviews of Contivio Contact Center

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  • Verified Reviewer

    Number of employees: 501-1,000 employees

    May 2018

    Not designed for sales

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to record the call and attach it to the appropriate Salesforce account in real time. That's the only positive.

    Cons

    Everything else. This is not easy to use and in most cases is confusing. The support is way too technical. The product seems to only be designed for inbound call centers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Britt from Mentoring Minds

    Specialty: Education

    Number of employees: 51-200 employees

    April 2018

    Underwhelming

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Integrates, somewhat with NetSuite, which was necessary. SSO is in the works, so I hear. Some customization available .

    Cons

    Lots of features that we were counting on during the sales pitch, we were never able to implement. Not very user friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Miles from AppFolio

    Specialty: Software / IT

    Number of employees: 501-1,000 employees

    March 2018

    I use Contivio for my phone system at a SaaS sales organization.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    The recent roll out of this product was relatively smooth, but the functionality seems to be lacking considering our needs.

    Pros

    I like that I can control everything from the provided dashboard. The application is set to automatically launch when I login to my computer and this is all relatively seamless.

    Cons

    It seems like Contivio lacks basic functionality that we absolutely need to run our calls smoothly. The limit for how many people can be on a conference call is quite restrictive and tools like supervisor barge-in are not as flexible as our legacy phone system's were. For example, once I am barged on a co-worker's call, no one else can simultaneously barge on that same individual until I have stopped monitoring.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • stephanie from Appfolio

    Specialty: Software / IT

    Number of employees: 501-1,000 employees

    November 2017

    Does the job but has minor glitches

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    So far its the best phone system i've used and compares much better than shoretel.

    Pros

    I like the ease of use for the product. As soon as you get into it you can basically self teach yourself which is really nice.

    Cons

    Since it is server based, i've noticed that it glitches a ton. I've had some trouble even just signing in multiple times and the tracking of calls is sometimes hit or miss. Not sure if these are just minor bugs or common problems with other users.

    This review was submitted organically. No incentive was offered
    Review Source
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