About DocSend

DocSend is a secure sharing platform that helps you identify who is interested in doing business with you and protect your sensitive documents from getting in the wrong hands.

With DocSend you can track who opens your document and how much time they spend on each page, protect your documents with security features like email verification and viewer whitelisting, and share multiple documents with a single link using Spaces, our virtual deal room.


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

45 Reviews of DocSend

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(31)

31

4 stars

(13)

13

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 45 results

September 2019

User Profile Picture

Dave from Rebel Labs Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

DocSend: Don’t raise funds without it!

Having received numerous business plans in the past via DocSend, I was incredibly impressed and quickly decided that we had to use it to communicate with our prospective investors and partners. Getting set up with DocSend was fast and easy, and managing documents and communications has been a breeze. What really keeps me coming back is the fast pace of innovation with new features and ideas. Raising money is a top priority for many companies. DocSend is an essential tool to make fundraising a success.

Pros

Professional, flexible, scalable technology that makes every start-up look good and gives every investor a sense of confidence

Cons

Sometimes confusing to differentiate between content, spaces, etc. Sometimes confusing to figure out how to create custom links.

Reasons for Choosing DocSend

Combination of price and performance

Reasons for Switching to DocSend

Products like Dropbox and Google make it easy to share files and create links, but they don't offer nearly the customization available with DocSend.

February 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2020

DocSend, The BIG BROTHER of documents and presentations

DocSend has help us out in the sales department to: 1.- Get a much clear idea of how many people are really taking the time to see and read our documents. 2.- Realize who is really interested in the information, since it gives you a report on how many times a single user enters your document. 3.- Get an idea of what page exactly is the one that our users pay more attention to, since we can access statistics of how many minutes per page each user invest on.

Pros

1.-Easy of use for managing documents on the platform 2.-Extremely easy way to upload files to the software 3.-Weekly reports by email 4.- Really love that you could see who access your files, how many times and the time spent per page

Cons

I think personal version almost no reporting, something that could be a withdrawal since next subscription plan is 4.5x more expensive

Reasons for Choosing DocSend

The deep and rich inside information that you can get by using DocSend is impossible to get if you try to use Google docs to share your documents and get an impressive idea on how your clients are using and consuming your information

November 2019

Wayne from Davis Consulting

Company Size: 1 employee

Industry: Management Consulting

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2019

Buyer Beware! DocSend Does Not Prevent Document Downloads

Pros

Pricing looked attractive. BUT it turned out this was a "you get what you pay for" situation.

Cons

DocuSend falsely claims that you can set the software to disallow downloading of documents. [SENSITIVE CONTENT HIDDEN] This is NOT true. What they don't tell you is that anyone can simply Print the document to PDF. When I challenged their customer service people on this, they claimed that they couldn't stop it, but that their software would distort the document so it is not readable. It is true that longer multi-page documents were cut off after 5+ pages, but the material that was left was only distorted by less than 10% of the content.... meaning that it is possible that a substantial leakage of your confidential info could occur. It wouldn't be so bad if they simply owned up to the lack of this feature in their software; then a buyer can decide whether the feature is necessary and the rest of the package is worth the price. But their lack of transparency on their website, coupled with their inept customer service response gave me a total lack of trust in this company.

February 2020

Laura from dexFreight

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

February 2020

Great tool to share files securely

Pros

We like the integration with gmail. It allows us to share large files easily, while keeping track of who opens it.

Cons

We feel the e-signature feature needs lots of improvement. We would love to see form completion and signature so we could have share our business agreements/contracts using this platform. Also it will be great to share videos privately and keep track of who watches de video.

Reasons for Choosing DocSend

We still use the other when we need to send an agreement that needs to be signed

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2018

Best way to track docs that are being sent

Pros

Love the ease of use and how in depth info they give you. I am able to track everything from who is opening my document, when they are opening it, what kind of device and where they are. I have been using docsend since it beginning stages and it has came such a far way and is huge now.. We use it to do e-signatures on waivers we send out as well and the open and click rate is through the roof wether you use it or not it is super simple for someone to sign a doc.

Cons

They have had a few bugs here and there which is lost me some time in work but as they grew and got stronger the service downtime has been minimal