--- title: "Ebsta Software Reviews, Demo & Pricing - 2026" description: "Review of Ebsta Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/ebsta-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) / Ebsta Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/ebsta-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/ebsta-profile/alternatives/) # Ebsta Review From $50-$70/month Free version Free trial 3 plans Wondering if Ebsta is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Ebsta 4.8 [(104)](https://www.softwareadvice.com/crm/ebsta-profile/reviews/) Pricing Starting at $50.00 per user per month ### About Ebsta 69% of salespeople are failing to hit quota. It's not sustainable. If you do as you always have done, you are doomed to repeat the same mistakes. Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Over 500+ customers trust Ebsta to improve the effectiveness of their sales teams. Ebsta adapts to the sales team's methodology, sales process, and objectives to support teams with effective decision-making at every stage. Do you work for Ebsta? [Manage this product listing](https://www.g2.com/products/ebsta-ebsta/claim_requests/new?auto=true) Wondering if Ebsta is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. ## Ebsta User Interface ## Popular Ebsta Alternatives Main Product Ebsta 4.8 [(104)](https://www.softwareadvice.com/crm/ebsta-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.62Value for money - 4.61Customer support - 4.66Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Aviso](https://www.softwareadvice.com/crm/aviso-profile/) 4.2 [(30)](https://www.softwareadvice.com/crm/aviso-profile/reviews/) Ratings Breakdown - 4.03Ease of use - 4.11Value for money - 4.42Customer support - 4.03Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Salesloft](https://www.softwareadvice.com/product/169741-Salesloft/) 4.5 [(562)](https://www.softwareadvice.com/product/169741-Salesloft/reviews/) Ratings Breakdown - 4.55Ease of use - 4.41Value for money - 4.44Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/) 4.4 [(311)](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.24Value for money - 4.13Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) 4.7 [(73)](https://www.softwareadvice.com/voip/zipteams-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.74Value for money - 4.78Customer support - 4.68Functionality Pricing Available upon request Get Price ## Ebsta Pricing and Plans Ebsta has three plans. Conversation Intelligence is $50.00/user/mo billed monthly. Relationship Intelligence is $60.00/user/mo billed monthly. Revenue Intelligence is $70.00/user/mo billed monthly. Free versionFree trial Conversation Intelligence $50.00 per user, per month Billed annually. Available with Salesforce and HubSpot Conversation Intelligence plan includes: - Call playback - Auto-qualify deals with your sales methodology - Share snippets internally and externally - Topic tracking - Key Moment and Call Summaries - Call & Topic Alerts - Ebsta AI Bot Relationship Intelligence $60.00 per user, per month Billed annually. Only available with Salesforce Relationship Intelligence plan includes: - Auto-Sync Emails - Auto-Sync Meetings - Relationship Scoring - Relationship Mapping - Relationship Trends - Capture Missing Contacts Revenue Intelligence $70.00 per user, per month Billed annually. Available with Salesforce and Hubspot Revenue Intelligence plan includes: - Forecasting - Pipeline Management - Deal Insights - Projected Revenue - Forecast Roll-Ups - Forecast Trends - Forecast Pacing - Forecast Insights - Forecast Submissions - Forecast Change - Pipeline Benchmarks - Opportunity Relationship Scoring - Positive and Negative Factors - Deal Score - Deal Qualification - Opportunity 360° View - Funnel Analytics - Team Analytics Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Ebsta pricing compare to alternatives? Ebsta's starting price is $50.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Ebsta4.8[(104)](https://www.softwareadvice.com/crm/ebsta-profile/reviews/) | $50.00 /user/mo | Available | Available | 4.6 | | [Aviso](https://www.softwareadvice.com/crm/aviso-profile/)4.2[(30)](https://www.softwareadvice.com/crm/aviso-profile/reviews/) | $50,000.00 | Available | Not available | 4.1 | | [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 | | [Salesloft](https://www.softwareadvice.com/product/169741-Salesloft/)4.5[(562)](https://www.softwareadvice.com/product/169741-Salesloft/reviews/) | $0.01 | Not available | Not available | 4.4 | | [Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/)4.4[(311)](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.2 | Ebsta4.8[(104)](https://www.softwareadvice.com/crm/ebsta-profile/reviews/) * * * Starting price $50.00 /user/mo Free trial Available Free version Available Value For Money 4.6 - [Aviso](https://www.softwareadvice.com/crm/aviso-profile/)4.2[(30)](https://www.softwareadvice.com/crm/aviso-profile/reviews/) * * * Starting price $50,000.00 Free trial Available Free version Not available Value For Money 4.1 - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [Salesloft](https://www.softwareadvice.com/product/169741-Salesloft/)4.5[(562)](https://www.softwareadvice.com/product/169741-Salesloft/reviews/) * * * Starting price $0.01 Free trial Not available Free version Not available Value For Money 4.4 - [Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/)4.4[(311)](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.2 ## Ebsta Features - Popular features found in Customer Engagement Communication Management Customer History Feedback Management Live Chat Multi-Channel Communication Reporting/Analytics - More features of Ebsta Activity Dashboard Activity Tracking Calendar Management Campaign Management Churn Management Collaboration Tools Contact Management Content Creation Content Delivery Content Management Conversation Intelligence CRM Customer Database Dashboard Email Management Engagement Tracking Forecasting For Sales Teams/Organizations Goal Management Lead Capture Lead Management Lead Qualification Meeting Management Monitoring Opportunity Management Performance Management Performance Metrics Pipeline Management Prioritization Prospecting Tools Reporting & Statistics Sales Pipeline Management Sales Trend Analysis Workflow Management ## Ebsta Integrations Microsoft Outlook Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review LinkedIn for Business Integration rated undefined from -1 review Bullhorn Integration rated undefined from -1 review Microsoft 365 Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review See all 10 integrations ## Ebsta User Reviews ## Ebsta customer ratings - Overall rating: 4.8/5 - Total reviews: 104 ### Rating distribution - 5 stars: 84 reviews (81%) - 4 stars: 19 reviews (18%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.6/5 - Customer support: 4.6/5 - Functionality: 4.7/5 --- ### allows you to save emails on multiple platforms and make sales records in one go - Overall rating: 5/5 - Reviewer: Jesús F. - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: less than 1 year · a few times a year - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered I recommend its use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's good to synchronize answers directly to mail accounts of sales users. Easy to use and manage, without much similar software knowledge. #### Cons Sometimes you can not identify a user who is already in inventory when browsing on LinkedIn. Other times it takes a wrong name. For these reasons it requires additional work to learn how to use it. --- ### This tool is a nice to have especially for Salesforce users to be able to sync conversations. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a very useful app to help us sync our Gmail messages to Salesforce as well as notify us if the existing profile from LinkedIn is already in our system. It is user-friendly and with an easy click button the app can give you the name/email address/company combination to help us sync a message to a profile with similar names in our system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros This helped us a lot in logging the conversation from Gmail to Salesforce. It skips the process of having one to send an email and manually log the details into the Salesforce. This also helps us view if an existing candidate in LinkedIn is already in our database. #### Cons This tool search via name and/or email address, however, if there are duplicate accounts with the same name it could also show. While this app syncs Gmail messages it is now working for Inmail messages send via LinkedIn directly. It gets hard for the users as we need to manually log an InMail activity (sent from our account) as well as incoming replies. --- ### Time saver - Overall rating: 4/5 - Reviewer: Travis H. - Industry: Accounting - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our sales team is constantly looking for ways to speed up prospecting, and Ebsta is miles beyond our old method. We used to copy the names of prospects or their companies, open Salesforce in our browser and then paste and search the name. Ebsta eliminated the extra steps and provided us with a window into our pipeline. We now spend lest time prospecting and more time reaching out to our potential clients. It's not perfect, though. Ebsta would sometimes fail to identify a prospect as being in our pipeline already when browsing on LinkedIn. Ebsta would also pull the wrong prospect name on occasion for someone when browsing another individual's LinkedIn profile. This required some extra work on my end to determine Ebsta's accuracy. Overall, it does the job we need it to do. I would recommend other sales teams to consider the product when looking for ways to streamline their processes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Our team used to copy the names of prospects or their companies, open Salesforce in our browser and then paste and search the name. Ebsta eliminated the extra steps and provided us with a window into our pipeline, allowing us to spend the earned time back elsewhere. #### Cons Sometimes Ebsta would fail to identify a prospect as being in our pipeline already when browsing on LinkedIn. Ebsta would also pull the wrong prospect name on occasion for someone when browsing another individual's LinkedIn profile. This required some extra work on my end to determine Ebsta's accuracy. --- ### Utilized every single day! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is a MUST for our company - we use it to as a way to track communication between internal employees and customers to ensure we are checking last point of contact and so that one person is communicating with a customer each time, versus having multiple points of contact at our company. #### Cons There are no cons, this software integrates with TargetRecruit and Outlook. --- ### Ebsta is the key to productivity, for sales individuals and teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Devices - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Sales process and sales team management are at the forefront of why our team considered and went with Ebsta. It has exponentially helped our sales team succeed. Easy to use, efficient, robust tools, minimal training needed to accomplish everyday tasks, and nice automation tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love most about Ebsta is it's ease-of-access and quick accessibility within my browser. No need to pop open a new window, open Salesforce and input information in a convoluted way. Ebsta is simple and effective in helping me document lead communications, especially adding new leads and updating them on a daily and weekly basis. I would highly recommend other sales professionals implementing Ebsta into all of their outbound sales processes. #### Cons I still feel there could be a much better collaboration with platforms like LinkedIn, DefinitiveHC and other data/prospect research platforms. I understand screenreading/screen grabbing is an obstactle, but if you challenge it successfully, salespeoeple of all kinds would appreciate it. --- ### Keep track of your emails and sync them in your office system? Use EBSTA - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: 3-5 years · daily - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ebsta made it easy for me to sync my replies to our client emails which is very helpful rather than replying to the email, and updating our database (SalesForce) manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are using Ebsta in order for us to keep track of our emails in our database. It helps us reply to client emails and sync it to SalesForce without the hassle of replying to the email and manually updating that in our SalesForce database. It also helps me sync my calendar to our salesforce database. #### Cons Sometimes we experience downtimes, and when it does, it is really hard to sync emails to our database. Sometimes it takes more than 5 minutes to sync it to our database which usually just run for seconds. --- ### Salesforce and email integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. At first, we are having difficulty with the manual labor of integrating our emails to Saleaforce, Ebsta made it possible and very efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ebsta made our life easier by integrating Salesforce and Gmail. It increased our efficiency and productivity. #### Cons Syncing issues sometimes occur. We have to manually cc Salesforce in our emails in order to integrate. Otherwise, it's a very great tool and very reliable. --- ### Essential tool for Salesforce users - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I couldn't live without it! I don't know how can I last a day in the office (answering emails) wihout Ebsta! #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I love the fact that I do not have to manually add email responses to salesforce. With just 1 click of the 'lightning' button or the 'envelope with the arrow', your correspondence will sync from Gmail to Salesforce!! Try it out and you'll definitely love it! #### Cons I don't know if this is just a glitch. But there was a time when you have to reconnect Ebsta and sync Gmail and start the settings again. Not a major issue and I still recommend it! --- ### Set it and forget it - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Works flawlessly with our CRM #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When our IT team introduced Ebsta To usI was excited about what this program could do. It is made campaign emails so much better because all I have to do is set a few steps and forget it. Calendar emails are so much easier again sending a link and having our candidates set the time that's best for them. As well as email tracking plus the integration between Salesforce and Ebsta is great. I would highly recommend this product to anyone. #### Cons There is nothing I have found that is unpleasant --- ### Email campaign wizard - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the ability to create multi-touch email campaigns with logic options depending on the response and scheduling my replies to be effective. Also, the Salesforce integration makes it very easy to target a group to market to and easily pull in their contact fields. #### Cons So far, I have no complaints. As I mentioned in the Pros category, this software has been very helpful in our efforts to communicate with our customers for feature releases, training scheduling and more! --- Showing 1 - 10 of 104 Reviews [See All Reviews](https://www.softwareadvice.com/crm/ebsta-profile/reviews/) ## Other Top Recommended Customer Engagement Software [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) **4.3** (167) Recently recommended **50** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **7** times [eGain Suite](https://www.softwareadvice.com/customer-experience/egain-suite-profile/) **0.0** (0) Recently recommended **2** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (7010) Recently recommended **1** times Stuck Between Options? 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