Follow Up Boss vs Marketo Engage
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
3.8 / 5
Value for Money
4.2 / 5
3.8 / 5
Customer Support
4.4 / 5
3.9 / 5
Functionality
4.3 / 5
4.3 / 5
Last Review Written
August 13, 2024
June 24, 2024
Pros/Cons
Pros
- Follow Up Boss has been great. Sensitive content hidden] has been our account representative and is proactive in meeting with us to tell us what we can be doing better and utilizing at a higher level.
- The whole team and especially [SENSITIVE CONTENT] have been fabulous to work with. Really appreciate their ongoing training and tutorials, and love having a success manager to help us.
- I love how it makes contacting my client list almost effortless. Additionally, the fact that it has the ability to record calls and provide transcripts is helpful in updating notes.
Cons
- I have brought issues to their attention sveeral times and they refuse to fix them.
- That the alerts are not consistent. I will sometimes get communication from a client and it won’t alert me.
- The cost was my dilemma so newbies and those who aren't quite branded in the field yet might find the expense a bit much.
Pros
- I also like how easy it is to see the success indicators all rolled up into one space. The ability to A/B test and the like is simple to set up.
- Also, they have pretty good ways to teach you about the fundamentals of the product. I've been using it for only a couple of weeks, but it seems well worth the money and useful.
- I love the ease of use and the organization Marketo uses, I also love how it is now integrated with so many Adobe services.
Cons
- Their API is very weak and limited. Lack of integration options and lack of support.
- Marketo has been frustrating to use after using other marketing automation tools on the market.
- How can you put a future price increase in a one year contract. Only an idiot would sign this and when pointed out to their "customer service" people, they didn't get the issue.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
