Flexible user friendly software with excellent customer support

We're able to report quickly on so many different areas of our business that we had no visibility of before having Gold Vision. This allows us to react almost immediately to issues that we were unaware of in the past. As we've recently implemented a pervasive upgrade, which has allowed us to carry out a long overdue update to the latest version of GV, we've been incredibly impressed with the lead management, campaign and event management improvements. We're about to enter a period of expansion for our business, and this would have been far more challenging without the flexibility of GV.

Pros

Over the six years that we've been running several instances of GV, we've been extremely impressed by the flexibility of the system, enabling us to tailor screens and processes to meet our businesses varying requirements. Our in-house administrators have a large amount of scope for making changes quickly and easily without needing to wait for support from the rep, but when needed, this is fast and helpful. Our users, especially new joiners, say how easy the system is to use.

The most useful of business software

We have been using Gold Vision for many years now and are very happy with its functionality, we don't use all aspects of the software but do find the automatic email tracking and sorting to be fantastic and a real advantage. Having the ability to quickly search all of your colleagues emails to and from customers is so helpful. We currently have 427691 emails cross referenced and stored, MS Outlook struggles to give meaningful results with just a few thousand. The emails can be very quickly and easily searched using wild cards etc. Of course we use the contacts features with the usual company and phone details. Not only do our Sales Team use it to store customer information but also our Logistics Team use Gold Vision to store supplier information and track all suppliers emails. In fact all the teams across the business are using Gold Vision, it is wonderful tool and one I would recommend to any business small or large.

Pros

Easy to use.
Email tracking quick and deals with huge volumes quickly and easily.

Cons

Nothing, its really very good.

A great CRM system with an excellent team behind it

I've been working with GoldVision's CRM system since I joined Coffin Mew in 2008 and have knowledge of it from a user perspective within a team and now from a Marketing and Business Development perspective. The system is flexible, which allows the Marketing team to edit the platform to get the best use out of it without having to contact GoldVision. We use the system for recording all Marketing and Business Development activity including events, mailshots, campaign management and pipeline management. The GoldVision Connect mailshot system is intuitive to use and has a great HTML drag and drop function for creating professional looking mailshots. It also provides a good reporting function to get the best out of your campaigns. GoldVision also works well with other systems and can integrate Twitter, Facebook, Lead Forensics and EventBrite. I always find the team at GoldVision easy to work with, especially our account manager Jiggy. The support team are also quick to help with any questions about the system. I would be happy to recommend GoldVision.

Pros

Easy to use
Constant development
Integration with other platforms

A highly versatile CRM with great support

We have used Gold-Vision for over a year now and have found that it has revolutionised our business operations. Gold-Vision comes with a huge number of CRM tools out-of-the-box; many of which are usually add-ons in other CRMs. Because of this, there are many features that are used a lot, and some that we are still yet to leverage. Users can easily create their own dashboards and reports - but what really shines about Gold-Vision is it's approach to how it allows users to create lists of any items within the main UI, giving easy sortable and searchable live data. My only gripe of Gold-Vision is it can be difficult to pull in data across different hierarchys in this manner - and depending on if you are self-hosted or cloud-based, you might need additional support to get those connections working. Esteiro are very knowledgable about their product and their support is invaluable in our use of Gold-Vision. With the cost of licensing and the software and support you receive, I cannot fault the value for money at all. Overall an affordable powerful tool for your business that you should definitely consider if you are looking for a new CRM.

Pros

Powerful list views.
Excellent mail campaign tools.
Flexible views and lists for each user.

Cons

Filtering different objects can be difficult to set up.

Gold-Vision CRM implementation at Servowatch Systems Ltd

The experience from first contact to last was exceptional. Everyone I came in contact with balanced professionalism with the personal touch. My account Manager took the time to understand my needs and wants before progressing to the discussion on features and benefits. By doing that he was able to tailor them to what I needed immediately making my decision very easy. The implementation went totally to plan from the initial contact through developing our instance of the software and the training of the sales managers. Very smooth process which was also completed to budget. The software is very intuitive to use and although I only needed minimal customisation it was very easy to do. Setting up alerts to warn of unwanted activity is also easy to achieve. I only have a small team but they are already seeing the benefits of having a professional CRM tool set (as opposed to a spreadsheet) and the CRM roadmap has development of lead management, customer issues log and integration of our web site as upcoming sub-projects. There are some minor shortcomings in the analytics area but I am looking forward to the next issue of the software due in the first half of 2017 to see what that brings and I'm optimistic that this will further develop on an excellent piece of software. I wouldn't hesitate to recommend Gold-Vision CRM to small, medium or large businesses. Andrew Burns Sales & Marketing Director Servowatch Systems Limited

Pros

Simple to configure to your businesses needs
Very little customisation required
Very cost effective solution
Great company to deal with

Cons

Some shortcomings in the reporting / dash boards but the next release of the software is due to address most of these

Gold Medal for Gold-Vison

From early discussions to install and training, the journey with Gold-Vision has been a pleasurable experience. working with Jiggy initially with a interactive demonstration that was both professional and easy to follow and then with Tim, who seemed to know everything about our business and needs prior to his visit to train us, extremely professional guy and then with Simon in technical support who dealt with our German colleagues technically to ensure all parts of the system was not only working well but to get over security issues with two servers was amazing. extremely professional team and highly recommended.

Pros

The main things I like about this software is the attractiveness of the data between users, projects and clients. I also like the ease of use when it comes to reporting. using Gold-Vision has dramatically reduced my time to produce the reports but also increased the accuracy of the reports.

Cons

at the moment there is nothing to dislike, we are new to CRM software. Coming from an Access database system to Gold-vision has completely opened our eyes. I am sure there will be teething issues but with the service we have received so far, Gold-Vision will overcome any problems we may have.

Very capable system for managing CRM and marketing activities

Broad functionality, ability to bespoke certain areas, great support team, ever evolving and improving tool set.

Pros

It is a very broad piece of software which captures more functionality than a majority of more expensive and well known products. With an excellent account management and bespoke development/technical team backing up the system, it is hard to find fault.

Cons

Difficult to find anything of note to fault with this system! The only downside would be that it runs in Internet Explorer and isn't full functional in Chrome, but it's not really an issue and is more about my preference for browser.

Gold Vision offers a tailored solution to suit our business CRM needs.

Gold-Vision is now a company wide tool as it offers solutions for all of our internal departments including, sales, support, aftercare, installations and marketing. It allows visibility of account managers, actions and communication throughout the business.

Pros

Gold Vision allows each area to interact with others, creating an overall account management tool. The Esteiro support helpdesk work around our business requirements and offer tailored solutions at affordable rates.

Cons

The output of the graphical reporting and editing flexibility is limited. However, this can be overcome using additional software.

Esteiro are a great business partner to have

We have been Gold-Vision users for 12 years or so and we are utterly reliant upon it. We took a decision to move away from running G-V on our server to a hosted service in the Cloud and Esteiro managed this for us very efficiently and with no drama. We have a very complex implementation of G-V and a vast amount of data. The move was performed during our annual company meeting on a Thursday/Friday and we were up and running with new logins to the hosted version early the following Monday - so we lost no time at all. Great service.

Pros

Through Gold-Vision, we have a data-driven way of managing all aspects of sales, marketing, and support,

Cons

Pale blue text on white background?

GV staff are all AMAZING with customer support!!!

Pros

Its capabilities are seemingly never-ending. The staff at GV are ALWAYS so helpful and patient. They offer a personal customer support services rather than the generic script reading call centre help. And they remember you too. Special thanks must go to customer servive agents who must see my name and take a sigh however are always so friendly and nothing ever seems too much trouble.

Cons

I find the system's appearance a bit fussy and unclear. And some of the areas of the system can be complicated to understand.