Gold-Vision CRM
About Gold-Vision CRM
Awards and Recognition
Gold-Vision CRM Pricing
Subscriptions include support, maintenance and software updates
Starting price:
$32.50 per month
Free trial:
Available
Free version:
Not Available

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Most Helpful Reviews for Gold-Vision CRM
1 - 5 of 112 Reviews
Rob
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great product with fantastic support
With Gold-Vision we have managed to amalgamate several systems into a single place improving our overall efficiency as well as the visibility of data.
PROSFrom the start, it was made very clear that we could customise the software to suit our requirements, of all the CRM systems we have used this is definitely the one that best suits our requirements. Best of all everything is very intuitive so training new staff members is very simple.
CONSThe Sage plugin we use often takes far too long and it would be nice if we could automate this. We use the map view for a couple of lists and it would be nice if you could edit the records from this view.
Reason for choosing Gold-Vision CRM
It seemed to be the best fit and the initial discussions were very positive and productive
Reasons for switching to Gold-Vision CRM
Didn't meet our requirements and cost far to much for what we were using it for
Vendor Response
Hi Rob, Thank you for your great review and I will pass your comments on to our team! Kind regards, Zoe
Replied December 2021
Shaun
Wholesale, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Yewdale - Customer Experience Review
Goldvision is helping us to keep a track of all of our customer contact and complaints. It allows us to to open tickets and follow the tickets through to resolution. The email tracking system is great so you can view all of the email contacts for each ticket at once. It allows us to add any photos or notes to view on each ticket and also integrates with our phone system outbound to leave call notes. This allows for a detailed investigation for each ticket and all of the tools we need to complete a thorough investigation through to a resolution. It also allows us to tag individual products and issues leading to more detailed and easily accessible reporting.
PROSIntegrated with our business easily and is now a go-to function for us in Customer Care. We use this regularly every day and is now used as our CRM for all customer contact with us. The ticketing system is excellent and the integration allows you to track your emails via the ticket reference to keep a record of all contact for each ticket. There is also a dashboard function which helps you to monitor and analyse incoming tickets and trends to report on.
CONSThere are still some more advanced features I would like to see from Goldvision in the future. This would include more advanced reporting for tickets, particularly for our Customer Care aspect and further integration with some of the other platforms we use would prove very handy too.
Reason for choosing Gold-Vision CRM
Goldvision was the best overall package for us in taking the next steps towards a better CRM. Competitive pricing and the functions to help multiple departments use it such as Sales, Marketing and Customer Care. From the Customer Experience perspective, any initial doubts I had were quickly removed by [SENSITIVE CONTENT HIDDEN] who dealt with onboarding us and we are now functioning quicker and more efficiently as a Customer Care department since the move.
Reasons for switching to Gold-Vision CRM
Our previous platform could not provide enough of what we required as a rapidly expanding business. Goldvision allows us to improve our service and customer management to help with our increased contact.
Vendor Response
Hi Shaun, Thank you for your great review and we are so pleased to hear that Gold-Vision was the best overall package when seeking a better CRM. It's also great to hear that it is now your go-to function for your Customer Care to improve you service and customer management. Kind regards, Zoe
Replied January 2021
Jason
Verified reviewer
Telecommunications, 11-50 employees
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2021
Small minded and technically limited in there approach to email campaigns
they have come along way with the ease of using the product , however its a crm and like everything else you get out what you put in
CONSAmusingly as a CRM and Marketing tool they go against industry practice and essentially encourage you to Phish emails from another domain as they don't have ability to create a sub domain (like most companies use) for emailing marketing purposes without losing all functionality and control for that domain. i.e if you own the domain mycompany.com they want you to create a new domain similar for sending out marketing emails - isnt this want phishing is - Crazy and to think you have to pay for the pleasure !! Also dont hold your breath for support or your account manager to get back to you unless you chase and chase and chase and chase !!
Vendor Response
Thank you for providing feedback. It was good to discuss this with you to confirm that our solution does allow you to use your sub-domains for marketing mailing. Also, using dedicated mailing domains is common practice, protects your primary domain from potential blacklisting and not related to phishing. Our strong mail delivery performance is testament to this. Although the common view is that primary domains are unaffected by the reputation of sub-domains, this view is not shared by organisations that manage the blacklists who are clear that poor sub domain reputation can affect a primary domain reputation. We are happy to support the sub domain approach, on the understanding that you accept the risks. Our team had been trying to make contact with you and your colleagues on this matter. We have since spoken and we look forward to working with you and your team.
Replied May 2021
Rachel
Events Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Gold-Vision CRM review
The aesthetics, the ease of use and it is clear which step is next and I don't get frustrated working it out!
CONSI didnt like the initial data upload and cleansing the data before going into the system as the duplicates were a nightmare
Reason for choosing Gold-Vision CRM
The ease of use and the fact that everything I said that we needed from the system, there was a way to do it or at least attempted.
Reasons for switching to Gold-Vision CRM
Goldmine was a very old school system of which we were only using for an address book essentially, we needed a proper CRM that we could report on and the entire team can look in one place and know whats going on.
Vendor Response
Hi Rachel, Thank you for your positive review. It's always nice to hear that Gold-Vision eliminates frustrations and you find it easy to use. We're pleased that we could work with you to cleanse your data making your user experience much better. Kind regards Zoe
Replied November 2019
Laura
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Easily developed even during a pandemic!
Overall our experience has been great. Trying to develop a new system over video call seemed daunting at first however with the support of Gold-Vision the calls were easy and hands on. We worked through in a logical way but we were always given time to ask questions no matter how easy or complex. The online chat has been a great help during the first few weeks of use as team members can proactively sort issues they have come across. Would highly recommend Gold-Vision to anyone looking for a new CRM system. Taj was a great support throughout the development.
PROSThe system is easy to use and even easier to follow. Prompts suggest what to do next which made staff training even easier. The overall design makes the system more appealing than other systems used previously and has seen a higher uptake in daily use of the system.
CONSWe have come across a few small bugs but there are being looked into by the team and I am sure will be sorted soon enough.
Reason for choosing Gold-Vision CRM
Referral from customer, ease of use, customer service and price
Reasons for switching to Gold-Vision CRM
SAGE wasn't functional for our needs.
Vendor Response
Hi Laura, Thank you for your fantastic review. We are very happy to hear that you find Gold-Vision easy to use and you received great support throughout the development! Kind regards, Zoe
Replied October 2020