Gold-Vision CRM
About Gold-Vision CRM
Awards and Recognition
Gold-Vision CRM Pricing
Subscriptions include support, maintenance and software updates
Starting price:
$38.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Gold-Vision CRM
1 - 5 of 122 Reviews
Nikki
Verified reviewer
Building Materials, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great System, Great Service!
We're very happy with the system! It's great, easy to use and quick to find information about our customers. The Gold-Vision team are fantastic and are always friendly and happy to help!
PROSIts ease of use and the fact the team are so easy to get hold of for any support enquiries our team may have
CONSWe're struggling slightly with getting the Sage configuration to send relevant information over to crm, I think we'll need some training on this.
Reason for choosing Gold-Vision CRM
Customer service!! We had three companies pitch to us, and Gold-Vision was the only one to come and see us in person.... which made the system much easier to understand and we knew we would have hands-on help if needed (which we always have!) Your system is really good.... but it was your customer service that made our decision extremely easy!
Vendor Response
Hi Nikki, thank you so much for your review. We are very glad you are happy with the system, and have found our support to be useful in dealing with any enquiries. Please don't hesitate to get in touch if we can assist with your sage configuration, we'd be happy to assist. Kind Regards, Alex
Replied April 2023
Ross
Airlines/Aviation, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Great CRM tool with Great Customer Support
I am some what reticent to change any systems (bit of a tech dinosaur), however, once I was shown GV and got used to it, which didn't take long (and if I can use it, anyone can!) it is a great tool. Easy to customize the layout & fields with fab customers support from GV [SENSITIVE CONTENT HIDDEN]. GV provides a LOT of functionality, most of which I personally won't/ don't need to use in my current role, however, I can see the immense benefits it will bring to the rest of the wider teams, our Division and parent company. Can't live with out it now :-)
PROSThe level of detail it provides, from opportunity to project delivery is great and provides all the data I need to track opportunities and projects, coupled with easy to use reports. Customisable layouts/pages/widgets etc and various ways to get to the data you want, quickly.
CONSSome minor work rounds required and some process steps when entering certain data could be improved.
Reason for choosing Gold-Vision CRM
I wasn't involved in the selection process.
Reasons for switching to Gold-Vision CRM
Not my choice, but I am glad we did, and far better than Salesforce (which we I used before WorkflowMax)
Vendor Response
Hi Ross, Thank you for you positive review. We are so pleased you are finding GV easy to use and you can create reports, opportunities and obtain data quickly! Kind regards, Zoe
Replied January 2021
Jason
Verified reviewer
Telecommunications, 11-50 employees
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2021
Small minded and technically limited in there approach to email campaigns
they have come along way with the ease of using the product , however its a crm and like everything else you get out what you put in
CONSAmusingly as a CRM and Marketing tool they go against industry practice and essentially encourage you to Phish emails from another domain as they don't have ability to create a sub domain (like most companies use) for emailing marketing purposes without losing all functionality and control for that domain. i.e if you own the domain mycompany.com they want you to create a new domain similar for sending out marketing emails - isnt this want phishing is - Crazy and to think you have to pay for the pleasure !! Also dont hold your breath for support or your account manager to get back to you unless you chase and chase and chase and chase !!
Vendor Response
Thank you for providing feedback. It was good to discuss this with you to confirm that our solution does allow you to use your sub-domains for marketing mailing. Also, using dedicated mailing domains is common practice, protects your primary domain from potential blacklisting and not related to phishing. Our strong mail delivery performance is testament to this. Although the common view is that primary domains are unaffected by the reputation of sub-domains, this view is not shared by organisations that manage the blacklists who are clear that poor sub domain reputation can affect a primary domain reputation. We are happy to support the sub domain approach, on the understanding that you accept the risks. Our team had been trying to make contact with you and your colleagues on this matter. We have since spoken and we look forward to working with you and your team.
Replied May 2021
Alice
Biotechnology, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
GoldVision 8 CRM
Our account manager has been on hand every step of our upgrade process and provided plenty of support and training in setting up GoldVision 8 CRM. The system is clean and easy to use, has allowed us to simplify some of our internal processes and create easy to view dashboard charts of key information.
PROSWe use GoldVision 8 CRM for all aspects of our customer management, sales processes (website lead qualification, quote generation and opportunity progression) and support ticketing. The system is very intuitive to use, provide good functionality ‘out of the box’, but also allows easy customization to match our internal processes.
CONSA few of our business specific processes cannot be set up in the system, although most areas can be re-configured easily or via additional customization.
Reason for choosing Gold-Vision CRM
We preferred the ease of customization and simplicity of quoting on GoldVision CRM
Vendor Response
Thank you Alice for your fantastic review of Gold-Vision and the team. Kind regards, Zoe
Replied November 2021
Laura
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Easily developed even during a pandemic!
Overall our experience has been great. Trying to develop a new system over video call seemed daunting at first however with the support of Gold-Vision the calls were easy and hands on. We worked through in a logical way but we were always given time to ask questions no matter how easy or complex. The online chat has been a great help during the first few weeks of use as team members can proactively sort issues they have come across. Would highly recommend Gold-Vision to anyone looking for a new CRM system. Taj was a great support throughout the development.
PROSThe system is easy to use and even easier to follow. Prompts suggest what to do next which made staff training even easier. The overall design makes the system more appealing than other systems used previously and has seen a higher uptake in daily use of the system.
CONSWe have come across a few small bugs but there are being looked into by the team and I am sure will be sorted soon enough.
Reason for choosing Gold-Vision CRM
Referral from customer, ease of use, customer service and price
Reasons for switching to Gold-Vision CRM
SAGE wasn't functional for our needs.
Vendor Response
Hi Laura, Thank you for your fantastic review. We are very happy to hear that you find Gold-Vision easy to use and you received great support throughout the development! Kind regards, Zoe
Replied October 2020