Gold-Vision CRM Software

Fantastic customer support

Pros

numerous support options available and always excellent service, account manager fantastic at explaining and very quickly provides a written process, if you need handholding to implement changes they are there every step of the way

Cons

look of pages is outdated and ease of locating what required is not always straightforward, more flexibility for admin user to create new fields so that wouldn't have to contact support, e.g web links

A comprehensive CRM System that is easy to use with excellent support when needed.

Pros

Easy to use with excellent on line help facility.
Impressive response times irrespective of the amount of data you are searching.
A full API making it easy to integrate into back office systems.

Cons

Access to the Document store; you have to keep authenticating username and passwords with different experience depending upon which browser you are using.

Great product. Great support team

Pros

Very user friendly and good functionality. The support team are also very good, and are quick to help when you have any issues.

Cons

I haven't experienced any major cons. I like the software and the team, and it works for our business.

Excellent, great customer service, really straightforward software to integrate & use.

Pros

The fact that it has changed the internal processes in our organisation from very manual functions, multiple spreadsheets and databases into one easy to use and accessible system.

Cons

That I don't know how to do everything myself yet! Otherwise no real cons - it's working as anticipated.

Great CRM. Affordable price and outstanding service.

Pros

Price and service. Always happy and available to help any time of the day. Very easy to use and highly recommended

Cons

I have nothing negative to say, we are very pleased with the service and we would not change for any other CRM.

Great introduction and service from rep. Simple and effective for what we need.

Pros

Ease of use. Quality and speed of customer service. Campaigns easily replicated and analysed. Great help with GDPR.

Cons

Campaign software unable to send without .gv-c in the email - this can sometimes lead to emails being missed when people reply with the new email address in cc or bcc box.

A pleasure to deal with. Thank you for a professional and friendly service in a timely manner

Pros

I love that we can collate all of our information in one place where it can be visible to all those who need it

Cons

At the moment we need to use an older version of internet explorer to access the software and our Mac users do not have full functionality

An excellent account/Channel management, the best choice for your company, very well supported

Pros

The workflow of the tool, the distribution of all the functionalities, the multiple pop-up windows allow the work to be done much faster, when you compare it with other CRM in the market. The customization or the facility to add and delete fields is superior, it is very beneficial that you have Reports in all the modules / fields, the Facility Boards are easy to understand, Use, Configure, good user management module or roles, the system It is very intuitive, the learning curve is short, it is a tool that takes advantage of processes and data to evolve! The best ... the support

Cons

The implementation takes time, there is still no mobile application (serious), complicated integration with other platforms is a bit slow and takes longer to load, the reports as to presentation could be improved should have the ability to edit graphics.

From start to finish, excellent support from sales to installation and go live.

Improved membership engagement for our members. The preference center allows our members to better control what and how they receive communications from us.

Pros

It has transformed how our members can interact with us and vice versa for a significantly improved membership experience.

Cons

The marketing tool was very new to us, so there was a fair amount to learn. But what we have now achieved is great.

Easy to amend, build and use

Pros

The ability to add and remove fields
Reporting on all modules / fields
Dashboards
Ease of use
Admin console
Support
Ability to adapt the system to fit our needs

Cons

Personally I believe that the charts and graphs need further development, to show the amounts not just when you put your mouse over the chart. It would be useful to have a matching key / table to show the figures / amounts.

Reliable CRM Software

Pros

A very reliable product in general from the interface both user and customer facing as well as the features.

Cons

The cost of the software as a whole as well as certain add ons and additional features have gone up significantly in price recently.

An in-depth CRM system which is very effective. We have relied on it heavily for many years.

It centralised our customer records and streamline many processes for us from quoting through project management to credit control.

Pros

Easy to use. Multiple pop-up windows enable work to be completed faster. The links function works well, especially when multiple parties are involved. Customer service usually good. Connect email app is very good. Customisable to suit specific needs. Has streamlined many functions for us.

Cons

No mobile app yet. Limited dashboards available. Limited external integration. Support sometimes patchy.

Overall, this is a good piece of software but lacks some of the sophistication of other packages

It makes it easier for the team to see what's happening with various projects that often cross responsibility boundaries.

Pros

The GUI is the best feature - very good to use. Other aspects that are good are the ability to link accounts together and migrate contacts from one account to another.

Cons

Having to "page" in lists rather than scroll through them, especially in the quotes dialogue. That really annoying red "alerts" dialogue that crops up every couple of minutes - there really needs to be a way of cancelling that or at least making it less frequent.

Not all it was cracked up to be

The system feels dated and very click heavy, you have to edit all boxes and save resulting in multiple clicks. It is slow to load and I cannot use it as a mobile version. It does not feel like the system we were promised.

Pros

I like the fact you can link emails and that you are able to see all the notes in one place from opportunites etc

Cons

We were sold this as an integrated product and unfortunately it seems that the email marketing function is too clunky so we've gone back to mail chimp and the support functionality isn't user friendly either, defeating the object of why we bought it. Whenever we ask for help to configure the system e.g. for projects we are hit with a bill for a full days training which we don't want - we just want the system to do what we bought it for.

Great implementation given the very short timeframe we had for delivery. Thank you to all the team!

Pros

How much you can have customised and make the system views how you want them, to fit with your own business purposes.
The support from the Gold-Vision team - very efficient and helpful.
Ease of use - very easy to navigate around the system.

Cons

Currently not possible to run reports from 2 areas of the system i.e. contacts and opportunities - hopefully something that will be improved upon

The customer service has always been reliable and fast. All questions are always answered fully.

Pros

This software can be adapted to the businesses needs and reports can be personalized. There is always regular updates and changes.

Cons

The downside to this software is the restrictions with the characters in some text boxes and by only being allowed so many of each type of field.

Overall its great, I didn't realise quite how much opportunity there was to make my job easier!

Pros

How easy it is to mould the database to exactly what you need. No matter the project it can easily be tailored

Cons

There is no 'bulk select' option so when looking at deleting multiple contacts this isnt an option at the moment

Good value CRM, brilliant support, slightly dated

Stability, flexibility, and a great price point.

Pros

Email tracking works smoothly, in our years it has not fallen over or crashed once from internal errors. The training options and training material available for it is also credible.

Cons

The UI is looking a little dated and an ability to 'theme' or 'skin' it would be useful, some validation would be good to (i.e. stop people entering duplicate domain names)

From the start of the process the Gold-Vison team have delivered 5 star service.

great to get all our data stored in one area and have the ability to do mail shots ands markets all in one place.

Pros

Easy to use system with great expert training and second to none customer service. the helpline team have managed to find an solution to every query made or have directed me to place to get the information I required.
The system has been developed to fit our company needs and is still in the process of making the company run more efficiently.

Cons

There are a few functions that would be useful but nothing that has stopped the business developing, we are currently working with the help team to resolved these issues.
It would be helpful if some of the features where standard rather than setting up as needed but I understand this wouldn't be needed by every user so makes sense to not have every feature switched on at the installation.

Flexible user friendly software with excellent customer support

We're able to report quickly on so many different areas of our business that we had no visibility of before having Gold Vision. This allows us to react almost immediately to issues that we were unaware of in the past. As we've recently implemented a pervasive upgrade, which has allowed us to carry out a long overdue update to the latest version of GV, we've been incredibly impressed with the lead management, campaign and event management improvements. We're about to enter a period of expansion for our business, and this would have been far more challenging without the flexibility of GV.

Pros

Over the six years that we've been running several instances of GV, we've been extremely impressed by the flexibility of the system, enabling us to tailor screens and processes to meet our businesses varying requirements. Our in-house administrators have a large amount of scope for making changes quickly and easily without needing to wait for support from the rep, but when needed, this is fast and helpful. Our users, especially new joiners, say how easy the system is to use.