Help Scout vs Marketo Engage

Help Scout has 162 reviews and a rating of 4.70 / 5 vs Marketo Engage which has 587 reviews and a rating of 4.22 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.70 / 5 (162)

4.22 / 5 (587)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

November 24, 2020

November 20, 2020

Pros/Cons

  • Pros

  • I absolutely love the templates, and tagging features. Also the knowledge base was super easy to set up.

  • Extremely intuitive and easy to use. Learning to use Help Scout takes very little time at all. I enjoy the overall UI and simplicity.

  • Cons

  • - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product

  • The tags are helpful but they can't be exported which China makes it difficult to track or manage their use.

  • Pros

  • I like that this system gives you the ability to track people through their journey. It's certainly helpful in understanding or seeing at a glance a person's lead score, all their details, etc.

  • I love the ease of use and the organization Marketo uses, I also love how it is now integrated with so many Adobe services!

  • Cons

  • It's not the simplest, and can be quite tricky for newer/more novice users. But this can be overcome quickly with training.

  • Not the easiest to use, but can be integrated to be more simple than a lot of its competitors. Sometimes it can seem a little over-engineered. Lots of specific fields.

Pricing

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2020

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Pricing Guide

2020 CRM Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux