Help Scout

SalesRabbit

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Ratings & Reviews

Overall Rating

4.70 / 5 (157)

4.24 / 5 (178)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

July 29, 2020

April 22, 2020

Pros/Cons

  • Pros

  • Extremely intuitive and easy to use. Learning to use Help Scout takes very little time at all. I enjoy the overall UI and simplicity.

  • Help scout is easy to use. Tickets are easy to assign and manage. Setup is a breeze. And support is quick to reply. I also like all the integration options.

  • Cons

  • - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product

  • The tags are helpful but they can't be exported which China makes it difficult to track or manage their use.

  • Pros

  • Sales Rabbit was very simple to use and did what I needed. It helped me manage my sales area and was easy to get customer service.

  • I like how you can just do the paperwork on your phone it's really easy to access as well. Espically for first time users

  • Cons

  • There were some occasional glitches with but customer support was good and getting back with you and helping to fix problems.

  • There's really nothing bad i can say about the app really i guess i would have to say getting kicked out for not being connected to wifi but i haven't experienced that in a long time.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

2 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots