Help Scout

Streak

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Ratings & Reviews

Overall Rating

4.71 / 5 (153)

4.51 / 5 (370)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

January 9, 2020

February 14, 2020

Pros/Cons

  • Pros

  • Extremely intuitive and easy to use. Learning to use Help Scout takes very little time at all. I enjoy the overall UI and simplicity.

  • Help scout is easy to use. Tickets are easy to assign and manage. Setup is a breeze. And support is quick to reply. I also like all the integration options.

  • Cons

  • - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product

  • The tags are helpful but they can't be exported which China makes it difficult to track or manage their use.

  • Pros

  • Love the option to split messages into different threads. This is primarily what I use it for. Very easy to see where each contact is in the pipeline. Very easy to set up customization.

  • It's amazingly easy to use and to set up. I use it to track Open-Rate on emails and a couple of things more and it works great!

  • Cons

  • It would be nice to have a better reporting, other than that everything is great, I am very satisfied.

  • streak offers a lot more than just email tracking, and im not interested in pipelines or other features, but honestly i can just ignore that stuff

Product Demo & Pricing

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Pricing Range

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Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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