HelpCrunch vs Keap

HelpCrunch has 175 reviews and a rating of 4.8 / 5 stars vs Keap which has 1100 reviews and a rating of 4.07 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 / 5 (175)
4.07 / 5 (1100)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
5 / 5
4 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
September 17, 2021
October 28, 2021
Pros/Cons
  • Pros

  • It's easy to install, and the support team is helping. The user interface is nice.
  • Good solid connections with customers. Feel comfortable to know they have received some information.
  • Cons

  • There wasn't anything I found that I dislike so far. But it can take some time to figure everything out.
  • Sometimes it's unclear for me how my customers see my messages after they've left the chat. But I should probably look more into this myself.
  • Pros

  • It is somewhat customizable. We like the reporting features, and the ability to incorporate other tools like Zapier to work with InfusionSoft.
  • The fact that we can design the whole campaign on a drawing board like the platform is something that I think everyone should do. It just gives you a good overall view of how we are running things.
  • Cons

  • Extremely difficult to use; insufficient integrations; many customer service reps had poor English language skills.
  • When linkedin changed their url format I was stuck with over 3000 records with bad url's.
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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170 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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