There wasn't anything I found that I dislike so far. But it can take some time to figure everything out.

It's easy to install, and the support team is helping. The user interface is nice.

Good solid connections with customers. Feel comfortable to know they have received some information.

Sometimes it's unclear for me how my customers see my messages after they've left the chat. But I should probably look more into this myself.

I can't think of anything that I dislike at this time.

It's been a really good experience so far, so we're excited to continue.

Sometimes it fails to notify on my phone that a user texted.

The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

From my experience with HelpCrunch I can say that it has been great. It has all the features we've been looking for and most importantly the support team is GREAT.

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Overall it is good based on the functionality it currently has. But there is always ways for improvement, right.

I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.

I honestly stayed because of the awesome customer service that I received before I was a customer, and after.

I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Simple to use & integrate, makes customers happy.

HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received.

HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime.

I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair.

I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function.

Ease of use and the ability to support our product and be able to market it using the same platform.

Its simplicity, the way it allows your customers to reach you for help.

I love how seamless and intuitive the product was for setup and use. Any quirk to our process was available as an option to  customize.

It's affordable & the customer service was excellent. I had all my questions answered within 24 hours even though I was only on a free trial version.

The price is great considering the features that it have. The support team is amazing.

It is a shame that you guys just stopped offering the free plan.

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.

The tool is also easily customizable, which is important when you integrate a chat box on your website or app.

Excellent platform and customer service. The platform is very robust and complete.

Zapier workflow integrations missing, but the team is working on it now.

The Chatbot runs in a few minutes at a awesome price performance.

We also get tracking features which is amazing and through this we can also chats in group to make our products fantastic.

Integrations work seamlessly, the tool helps us manage a great number of contacts with ease.

What I appreciated most about Nimble CRM was that it was hands-on the best interface and UI of every solution I tested.

Nimble's dashboard is nice and impressive because you can see all the information like new connections and also other applications that are very well integrated like LinkedIn, Office 365, G-Suite.

The innovative thing about this tool is that everything is in my mail. I like it because it is easier to use and organize, so I like to use it.

I'm thrilled with all of the partners that can connect to Nimble. Good application and a reasonable price.

The constant spam ads/suggested info pages is a bit annoying. If this was not the case, many more of our project managers would be using this.

Overall, a great experience and great customer service.

Nimble does a good job at arranging your connects if you are into sales. Great contacts organizer.

I liked how many platforms it can be integrated with and manage contacts, prospects and calendars. It has good features to control your contacts, calendars and meetings.

The experience was amazing. The way I could communicate and reach out to people made me love Nimbus more.

One of them was so intricate that I never really “got it,” despite tons of reference videos. The ability to seek other contact info is a very useful feature.

Since the pricing structure for Nimble is pretty simple, you can a great CRM for a really great price, and its API is great.

If you have large database of contacts then it will sometimes becomes headache for you because it fails to upload your all contacts.

The true gem in the nimble structure is their support staff. They truly can take any situation and make you feel like it can be handled.

This one has been super easy to use and helps keep us organized. Integration into Office 365 was helpful as well.

The price is great and if you are running a business on a budget then this will be a better tool than salesforce.

Good, the price is great but the customization needs to do a bit more.

Aesthetically appealing - drawn to use it regularly. Terrific job of managing my clients and helping me to engage them plus track their responses.

It’s obviously how they make more money but it really puts me off and gets me quite frustrated.

The user interface of Nimble is clean and fairly intuitive. There are lots of toggles and filters for helping you find the information you need or tag the prospects you want quickly.

Thanks to its excellent integration, it leads to noticeable time savings when performing lead and contact updates.

The ease of use of this software to track leads and analytics for customer relations was great. It helps track who has talked with a customer and has helped us with marketing promotions to them.

Love using this product and the details that it displays. It's easy to use and very user friendly.

The application stubbornly refuses to start, already at the login stage Nimble gives an error.

It continues to improve and evolve like any software and its product support is perfect.

US Dollar

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.


Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Chatbot helps companies automate routine tasks and jumpstart their lead generation activities.


Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.


The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.


Pricing is tiered, based on the number of agents and emails.

LongDescription

Support Ticket Management

Cataloging/Categorization

Surveys & Feedback

Email Alerts

Document Storage

Access Controls/Permissions

Transfers/Routing

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Knowledge Management

Communication Management

Customer Database

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Full Text Search

Call Center Management

Template Management

Data Import/Export

File Transfer

Email Templates

Self Service Portal

Help Desk Management

Content Management

Mobile Access

Proactive Chat

Transcripts/Chat History

Performance Metrics

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

File Sharing

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Decision Support

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Real-time Consumer-facing Chat

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Virtual Assistant

Search/Filter

Contact Management

Lead Management

Chatbot

For Startups

Web browser (OS agnostic)

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HelpCrunch

Live Online

Documentation

Nimble offers browser widget and mobile-based sales force automation and social CRM solution for small and midsize businesses. The solution automatically populates customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms including LinkedIn.


In addition to contact and pipeline management features such as deal tracking, task management, and alerts, Nimble also includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones such as birthdays—which in turn creates valuable opportunities for informed outreach and follow-ups.


Nimble’s "Today Page" offers one comprehensive view of to-dos, key deals and engagement opportunities. These are generated by Nimble’s "Rules Engine," which learns from user behavior to prioritize social signals and predict which contacts and opportunities are most relevant. Nimble also offers a range of email widgets, allowing users to view rich, contextual detail from their contacts’ Nimble profiles even from outside the system.



Forecasting

Lead Capture

Proposal Generation

Activity Tracking

Sales Pipeline Management

Calendar/Reminder System

Pipeline Management

Sales Trend Analysis

Email Tracking

Opportunity Management

Email Marketing

Shared Contacts

Marketing Automation

Lead Segmentation

Predictive Analytics

Segmentation

Reminders

Customizable Templates

Calendar Sync

Lead Qualification

Pipeline Reports

Task Progress Tracking

Task Management

Sales Forecasting

Prospecting Tools

For Mac Devices

For Financial Institutions

Sales Activity Management

Customer Social Profiles

Customer Engagement

Web-based Deployment

For Small Businesses

Email Campaign Management

Subscriber Management

List Management

For Real Estate

Customizable Reports

Drag & Drop

For Healthcare

Windows 7

Windows Vista

Windows XP

Mac OS

14 day free trial (no credit card required).

Nimble offers a pricing plan starting at $24.90 per user/month when paid annually or $29.90 per user/month when paid monthly.  


HelpCrunch vs Nimble

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