There wasn't anything I found that I dislike so far. But it can take some time to figure everything out.

It's easy to install, and the support team is helping. The user interface is nice.

Good solid connections with customers. Feel comfortable to know they have received some information.

Sometimes it's unclear for me how my customers see my messages after they've left the chat. But I should probably look more into this myself.

I can't think of anything that I dislike at this time.

It's been a really good experience so far, so we're excited to continue.

Sometimes it fails to notify on my phone that a user texted.

The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

From my experience with HelpCrunch I can say that it has been great. It has all the features we've been looking for and most importantly the support team is GREAT.

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Overall it is good based on the functionality it currently has. But there is always ways for improvement, right.

I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.

I honestly stayed because of the awesome customer service that I received before I was a customer, and after.

I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Simple to use & integrate, makes customers happy.

HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received.

HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime.

I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair.

I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function.

Ease of use and the ability to support our product and be able to market it using the same platform.

Its simplicity, the way it allows your customers to reach you for help.

I love how seamless and intuitive the product was for setup and use. Any quirk to our process was available as an option to  customize.

It's affordable & the customer service was excellent. I had all my questions answered within 24 hours even though I was only on a free trial version.

The price is great considering the features that it have. The support team is amazing.

It is a shame that you guys just stopped offering the free plan.

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.

The tool is also easily customizable, which is important when you integrate a chat box on your website or app.

Excellent platform and customer service. The platform is very robust and complete.

Zapier workflow integrations missing, but the team is working on it now.

The Chatbot runs in a few minutes at a awesome price performance.

Tracker is great, the system is highly customizable and very user friendly. It does a lot of CRM functionalities and email campaigns,  the reporting and searching functionalities are also great.

What I like most about the product is the UI. Not only does the product look nice but it also is user friendly.

It was good overall, some tabs can be polished to use it in a better way.

Colourful, easy, great with reporting and automation.

What goes in is what comes out. Not having everyone be as conscientious of their data entry is the source of my frustration as an admin.

Calm, knowledgeable, patient, with great client focus. Very happy with the sales and integration (so far).

It also effectively organizes candidates for easy access and quick searches on skill sets.

I like the layout - very easy to read and user friendly. Just need to get better at navigating it and realizing all its potential.

Beats most vendors hands down. Great functionality, great price great team supporting it.

Patient and problem solving during conversion from another horrible ATS.

Very poor, use Airtable or find an alternative.

I like everything about this program, it makes it very easy for workflow and process.

And provided comprehensive functionality with an affordable and fixed total cost of ownership. We evaluated 60 different products in total - Tracker RMS was the hands down winner.

I love TrackerRMS and look forward its continued growth in popularity.

I reviewed several systems before settling on Tracker and it stacked up as the best in terms of ease of use, scalability, and cost effectiveness.

Very good implementation and client support team. They're responsive when we have issues or want to make a change to the system.

Great visibility between users. Great, user-friendly integration with MS Outlook.

TrackerRMS came as a shock to me when we implemented it in our organization.

The FAQs, orientation videos, and support via the account management and success teams make learning the functionality easier than most systems. The trick is actually to focus on the material, though.

This product is super intuitive, very user-friendly, and highly customizable.

Customer support rep provided us top quality service & is always there to help. Tracker is super easy to use, keeps everything in one place and is time efficient.

The system can be a little sluggish at times. Tends to not always catch duplicate candidates that are added in.

The ease and functionality of this product is very reassuring. However the best review I can give is in regards to my customer service.

I appreciate how TrackerRMS offers many ways to accomplish the same result. It doesn't force me to do any activity using a singular approach.

I was very productive within the first day of using Tracker: it was very easy to integrate with our business processes too.

GUI, layout, easy of accessing Customers, Jobs, Leads, Contacts and Candidates.

Fantastic, the whole team is extremely happy. The customer service is great, especially Simone.

For the price you pay, its not only affordable, but the product is very good and easy to use.

To many tabs, and does not work very well when it comes to general search option.

As a new user the vendor is very responsive and assisting in facilitating our customization. The ease of entry is a great function.

US Dollar

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.


Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Chatbot helps companies automate routine tasks and jumpstart their lead generation activities.


Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.


The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.


Pricing is tiered, based on the number of agents and emails.

LongDescription

Support Ticket Management

Cataloging/Categorization

Surveys & Feedback

Email Alerts

Document Storage

Access Controls/Permissions

Transfers/Routing

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Knowledge Management

Communication Management

Customer Database

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Full Text Search

Call Center Management

Template Management

Data Import/Export

File Transfer

Email Templates

Self Service Portal

Help Desk Management

Content Management

Mobile Access

Proactive Chat

Transcripts/Chat History

Performance Metrics

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

File Sharing

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Decision Support

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Real-time Consumer-facing Chat

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Virtual Assistant

Search/Filter

Contact Management

Lead Management

Chatbot

For Startups

Web browser (OS agnostic)

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HelpCrunch

Live Online

Documentation

Tracker is a web-based, integrated recruitment ATS and CRM designed for recruiting and staffing firms across industries. The solution allows businesses to manage entire recruitment workflows, right from candidate sourcing and placement to employee onboarding.


The integrated solution can be used to manage sales, CRM, recruiting, marketing, operations and onboarding activities from any browser on various systems, laptops, mobiles and tablets.


Tracker offers one platform to manage your candidates, client contacts and leads, job and placement records, and everything in between. This allows you to easily see what is going on in your recruitment and sales pipelines, in one comprehensive system.


The goal of the Tracker team is to help recruitment and staffing firms grow their businesses by using Tracker to build better relationships and to run their operations more effectively--the end result being the ability to build better businesses by building better relationships. 



Jobs Board

Forecasting

Status Tracking

Internal Chat Integration

Employee Onboarding

Application Management

Interview Management

Resume Database

Customizable Reports

Activity Tracking

Internal HR

Candidate Tracking

Job Application Management

Sales Pipeline Management

Referral Tracking

Reference Checking

Calendar/Reminder System

Applicant Tracking

Recruiting Firms

Pipeline Management

Social Recruiting

Talent Acquisition

Resume Storage

Job Management

Calendar Management

Sales Trend Analysis

Lead Generation

Assessment Management

Configurable Workflow

Email Marketing

Compliance Management

Real Time Data

Recruitment Management

Background Screening

Territory Management

Candidate Profiles

Marketing Automation

Job Posting

Careers Page

With Tracker, you can build a better recruitment tool for your firm with all of the features you need. Please inquire for a custom quote and demo.

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