HoneyBook Software

4.78 / 5 (113)

About HoneyBook


HoneyBook is a cloud-based customer relationship management (CRM) solution designed for small businesses. The solution helps users manage business processes from inquiry through to invoicing. HoneyBook lets users manage projects, book clients, sign contracts online, send invoices and handle payments.

HoneyBook features task management that lets users view and track various stages of a project. Users can keep invoices, contracts and other documents in one place. Also, users can respond to clients with automated appointment requests and follow-ups using personalized templates and notifications. In addition, automated payment reminders can be sent and task reminders can be created based on the projects.

HoneyBook integrates with tools such as QuickBooks, Calendly, Zapier, Gmail and Google Calendar.

HoneyBook provides its services on a monthly subscription basis. The solution offers a mobile application for Android as well as iOS users and support is provided via email, an online help center, community forum and over the phone.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

113 Reviews of HoneyBook

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(98)

4 stars

(11)

3 stars

(1)

2 stars

(0)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 113 reviews

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February 2019

Barbara from Brownstone Gardens

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Honeybook is the best!

Before Honeybook, we were having issues with past due account and staying on top of them. With Honeybook-that issue has gone away. Our customers are thrilled with the reminders and the ability to pay online. Before Honeybook we either had to have couples come back to the venue to book or would mail out the contracts delaying bookings by up to 2 weeks. Now we can send out everything and have our bookings completed in just hours! Working with clients and assisting in the coordinating /planning of their weddings are soo much easier with Honeybook. All emails are stored with the project-from the lead contact to the final thank you! No more hunting through email accounts. Notes and information stored there. And the ability to work from home without hauling home a stack of files is unbeatable. This is the BEST program for a wedding venue!

Pros

The ability to work from anywhere at any time is one of the best features. I can access all the information for our clients from home and answer any questions. Since leads go directly to this program, all emails are attached to each project so you have a record of everything you said. The Library stores all our documents and handouts. I love the report section--last month the owner was starting a project to see what months was our best months for bookings. He said he was going to have to dig through Quickbooks for the information. I pointed out that the information was already in the Honeybooks!

Cons

The only thing have to say that is bad about this program is when there is an update of change. Opening up the program to do something and finding that things have changed with no notice is frustrating.

January 2019

Morgan from Metropolitan Makeup and Hair LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Great platform

Love them and will always recommend them when I can.

Pros

I love that it makes everything so easy. you can send out your contracts, you can send out your emails, you can set reminders that will tell you when things are due you can send out invoices. If someone enters in their information through the contact page that honey but provides they put everything into the system for you that the client has provided to sell the name the email address all of that making it that much more easy for you . I also really love the customer service everyone is very professional and helpful and they go out of their way to make you feel taken care of. it’s also very easy to understand. It makes you look very professional as a business owner I highly recommend Honey Book

Cons

Honestly there’s not really a whole lot of cons the only one that I can think of is that the mobile app is not as interactive as if you were using a computer or laptop but honey book constantly works on improving things so I’m sure that in the future it will be fully interactive from your phone where you can check on things like bookkeeping and Send out contacts faster. So for me it’s not really a con just something to be aware of other than that I really honestly can’t really think of any cons.

September 2018

Amanda from Hawthorn Hills

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Honeybook Makes Running a Business Less Time Consuming

Honeybook has saved me HOURS every week - which for me means more time with my family and less time in front of a screen. It's so easy to add projects and keep all communication in one place for reference, and the option to add files to each event keeps everything in one place which is GOLDEN. On the back end we love the reporting function for taxes, tracking how we are doing and our goals. I can't speak enough great things about Honeybook!

Pros

Honeybook does a great job about giving you the ability to customize your proposals, brochures, invoices and more. The calendar being linked to google is AWESOME and not having to track down late payments is great so I can focus on my client's and their goals.
They're constantly updating, adding and expanding the services which is nice as our business grows too.

Cons

There are some kinks, especially if trying to work it with a team of employees that are not the best and if you aren't careful can result in double coverage or gaps.
The timeline feature is helpful when it's not constantly freezing or crashing and is basic but when workings awesome!

Quickbook link - doesn't completely speak with Quickbooks so if you also link a bank account it will result in double entries and occasional mis-logs. For us it was easier to disconnect, fix the past and just compare moving forward.

April 2018

Laura from Laura Schwinn Designs

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent platform for making my design business both faster and look more professional with clients

I got my life back and my business is doing better than ever!

Pros

So I was stuck spending tons of time neglecting friends and family trying to make ends meet with my freelance design business. One day I said enough is enough so I went out and tried a lot of all-in-one software products for people like me.

I tried out 17hats. It was buggy and missing some key features. I tried Dubsado and their platform was minimal and just didn't "flow" with my creative business style.

After a couple other platforms, I gave HoneyBook a try as a friend said they loved it and wow did it fit like a glove. It took a little time to get it fully ready to mesh with my business, but this is the real deal. I get paid faster, clients are signing up for more and more projects and having a one stop shop to run my business versus going between a bunch of free products like spreadsheets, email, invoicing ... I def recommend this to anyone looking to take their creative business to the next level.

Cons

no cons really, only thing I could have done was sign up for this sooner and really focus on spending the 2-3 hours getting my business plugged into HoneyBook as soon as possible

January 2019

Toni from Artifact Rentals

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2019

This tool will change your business!

Honeybook saves me time and allows me to manage a much higher amount of projects on my own without additional staff! I love having everything in one place and having my customized Honeybook contact form imbedded on my website so new inquiries automatically create a new project in the program without me doing anything!

Pros

Too many things to list! You can create, customize, and assign workflows to every project. It links to your calendar so everything is there at a glance, even brand new inquiries! You can create so many templates to save yourself time and energy by not rewriting the same thing with every project. Your contracts and invoicing are all in one place for the client to easily access. It also links with your Quickbooks account!

Cons

Some features could use a bit of refining. My main concern is that the signature lines on contracts aren't customizable, and for someone operating an LLC, we need to be able to add a title next to our name so that we are signing on behalf of the company, rather than personally as ourselves.

I would also love to see better integration with Quickbooks. I regularly have to go in to QB and manually edit the tax rate for each project so that it will categorize properly. I also have had regular issues with tax being calculated/rounded differently for HB vs QB so that they show $0.01 balance still due in QB after a project is paid in full via HB.

September 2018

Elle from Elle's Belles Bakery

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Amazing product! Changed my life.

Really positive. It has done so much to make my life easier and to improve customer relations. It keeps us organized and our clients informed. It is so easy and all in one place. I cant say enough great things about HoneyBook. I will yell it from the rooftops if you would like. It has answered all my issues and then some. I love how efficient it is. LOVE LOVE!!! It has made such a difference in my Business. SO MANY reasons to love HONEYBOOK!!

Pros

Its so efficient, easy to use and so professional looking. I love the Library, the Contracts, Proposals, client interface page with everything kept in one neat organized place fro the client, my team and the Wedding planner. Its brilliant. Brilliant. It is the answer to all my difficulties before finding HoneyBook. I thing every Wedding processional needs to be using this product.

Cons

Love it all. Seriously! I haven't had one problem that wasn't addressed or fixed by a customer service representative.

March 2018

Paola from Photoventura

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

Selling creative services is all about visuals!

The ease of having everything in one place and the clean look of its client view.

Pros

This is a stunningly beautiful tool for creatives. What I like the most is that it helps make it easy for the client to understand the value of my services, as it helps a lot with the perception they have of me. People tend to think our line of work is something they can do themselves or have done for less or free... Up until they realize everything that's behind the services we offer, and that they can rest assured they'll get a quality (photography coverage, in my case). So when they first get a beautiful honeybook quote, I have a head start already.

Everything I used to cover with my previous studio management tool is there: calendar view, online contracts, reports, etc. The quickbooks integration was the make or break for me, and I'm glad I went with this tool because it makes it SO much easier every year.

The team collaboration aspect of it also is a fave of mine. Since I'm using this, I've quit 3 different apps/tools and now everything happens in honeybook. If that's not powerful and helpful, then I don't know what is!

Cons

The only thing missing would be user levels so that I can give specific access to other members of my team. I use the team collaboration for many things now, but it would be more helpful to have restricted access instead.

I kicked one star only because this is no longer such a necessary feature for me, but I still find it useful for users at large.

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Have not looked back

I have had HoneyBook as part of my business for years, and it was one of the best decisions I have made. It helps me directly respond to website inquiries, keep my projects organized, electronically invoice, send proposals and contracts oh yeah, and collaborate if I chose to, with other vendors on a project. That I can safely collect payments and schedule future payments from clients is a huge benefit. The client recieves automatic reminders without me lifting a finger!

Pros

As a photographer,I greatly appreciate its beauty. I am able to customize a proposal, invoice or contract with MY images alongside text, and they go from a boring document to an eye catching professional electronic tool that enables me to seemlessly conduct business.

Cons

Sometimes it is too progressive for me! I am after all a photog and not a tech geek. That’s when I reach out for help, and the support team is there to walk me through.

November 2018

Beverley from Social Media With Beverley Theresa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2018

Missing the one crucial piece for an all in one business system

The customer service and sales rep I dealt with were really great. They totally understood my situation and I didn't feel pressured into subscribing when they knew how important the Company Name field was for my business. Everything about Honeybook is great and I would subscribe in a heartbeat if they added that field!

Pros

I loved the availability to add visuals to almost everything created in Honeybook. It really helped reflect my brand to clients and potential clients. The dashboard is intuitive and not confusing, everything is where it should be!

Cons

My one gripe about Honeybook, and the reason why I never ended up subscribing is that they are missing an essential field on the client information side. There is NO place to put the client's Business/Company Name. I work with individuals at businesses, but when it comes to invoicing or bringing up their information in Honeybook, I was unable to invoice the client under their Business Name. Instead I had to invoice them by their name, which is a huge blocker as I'm not invoicing an individual I'm invoicing the Company they work for. This was such a critical field and working with their customer service and sales rep, it had been requested in the past by others but never implemented. It just blew my mind how everything about Honeybook can be amazing but they don't have a field for Company Name!

July 2018

Marsha from The Photegé

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Honeybook has been such a lifesaver for me over the last few years. It keeps me organized and ready!

Business and organization

Pros

Customer service team is super responsive, friendly and easy to work with.
Customization is easy to do and I love the ability to add tasks and workflow items.
Keeping track of my income and projects makes life so much easier.
Being able to respond to clients immediately instead of having to wait until "I get back to my office".
Being able to send and sign contracts online has been a HUGE timesaver. Also being able to pull up a client's contract while out of the office has been amazing!

Cons

There are a few features that I wish I had but with all great things, patience is key so I don't mind waiting! The CS team has been amazing at adding all the feature requests from users.

November 2018

Dena from Low-Key Love LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money