HoneyBook Software
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About HoneyBook
HoneyBook is a cloud-based customer relationship management (CRM) solution designed for small businesses. The solution helps users manage business processes from inquiry through to invoicing. HoneyBook lets users manage projects, book clients, sign contracts online, send invoices and handle payments.
HoneyBook features task management that lets users view and track various stages of a project. Users can keep invoices, contracts and other documents in one place. Also, users can respond to clients with automated appointment requests and follow-ups using personalized templates and notifications. In addition, automated payment reminders can be sent and task reminders can be created based on the projects.
HoneyBook integrates with tools such as QuickBooks, Calendly, Zapi...
HoneyBook Pricing
Unlimited Plan: $39 per month, or billed annually at $390 (a $78/year savings!). For your first 6 months, get HoneyBook for $1 per month with code ONLY1.
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Not Available
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HoneyBook homepage
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HoneyBook User Reviews
OVERALL RATING
Showing 1 - 5 of 476 reviews
Tiffany
Company size: 51 - 200 employees
Time used: Unspecified
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
HoneyBook User Review
Christina
Verified reviewer
Company size: 2-10 employees
Industry: Legal Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2019
The Best Client Management Resource-- goes beyond normal software
Before I used HoneyBook, I had tried several other client management platforms. All of them were clunky, and often I'd have to hunt around for things in the interest of the app developer's attention to folders and organization. What a mess! I'm so glad I switched to HoneyBook. They've consistently made product improvements and seem to really care about their customers. It gets easier and more fun to use every day, with just enough features to accomplish what I need without overwhelming me. I highly suggest this to anyone who is managing multiple clients, especially if you have client projects that tend to go dormant for awhile then pick back up.
Pros
I love how easy it is to use, and how amenable the HB team is to updating the software if you have a feature request or complaint. It provides very visual, easy user prompts that allow me to easily accomplish what I need in a fraction of the time of other software apps I've tried.
Cons
It's annoying that I can't delete the default emails that came with my account to replace them with my own workflow, so myself or a team member doesn't get confused with their suggested emails vs. the ones I actually want to use.
Reasons for switching to HoneyBook
17hats was too hard to use and things were getting lost in their many nooks and crannies.
Response from HoneyBook
Christina, thank you for you being a HoneyBook member! We are so happy to hear that HB allows you to manage your clients in a fraction of time of other systems! Our Product Team works hard to consistently meet and exceed our members expectations. Thank you for the feedback on the default email templates. I will share with our team. Incase you didn't know, you can edit the default templates text and format to meet your needs.
Replied September 2019
Steve
Company size: 2-10 employees
Industry: Photography
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2022
The sweetest solution for photographers
Honeybook continues to be a game-changer for our photography business. It has been an integral part of our daily workflow for years now. This year they added calendar and booking functionality.
Pros
Love the customer service. Whenever I need help they are always right there. We use HB for every booking. As soon as a lead goes active, we start a new project and manage everything from communication to proposal to contact to invoicing with HB.
Cons
There could maybe be more freedom to customize but really it's just an advanced issue. First world problems.
Reasons for choosing HoneyBook
Honeybook is more accessible and ready to deploy.
Reasons for switching to HoneyBook
Honeybook does so much more for us than just bookkeeping.
Anonymous
Company size: 11-50 employees
Time used: Less than 6 months
Review Source: GetApp
This review was submitted organically. No incentive was offered
May 2022
Worst Customer Service of ALL the platforms we've tried
My interactions with the team always left me frustrated, angry, and in a foul mood that only they could seem to get me into. Even my wife trying to get me mad could not boil my blood as quickly and completely as the interactions with this team.
Pros
It looked like it might have been perfect for us, but the horrible experiences with the Honeybook team pushed us away from ever considering it at scale for our business.
Cons
The fact that there was ZERO support whatsoever may it an easy choice to stay away from this as a viable solution for our business long term.
Jessica
Company size: 1 employee
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
Your go-to, all-in-one CRM for small business!
Amazing, hands down!
Pros
Easy to use and so many features! The ability to go to one place AND have so many things automated is amazing!
Cons
There are little things that can be improved, but so does everything. I have voiced my suggestions to the HoneyBook team and they are passing the information along to try to improve my experience. Even without those being fixed, I still love HoneyBook.
Reasons for choosing HoneyBook
I needed something easier for a non-bookkeeper/accountant but that I could still understand my business in. Plus, having everything in one place made it an easy decision!
Reasons for switching to HoneyBook
Everything all in on spot was the big excitement for me!
