HoneyBook Software

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About HoneyBook

HoneyBook is a cloud-based customer relationship management (CRM) solution designed for small businesses. The solution helps users manage business processes from inquiry through to invoicing. HoneyBook lets users manage projects, book clients, sign contracts online, send invoices and handle payments. HoneyBook features task management that lets users view and track various stages of a project. Users can keep invoices, contracts and other documents in one place. Also, users can respond to clients with automated appointment requests and follow-ups using personalized templates and notifications. In addition, automated payment reminders can be sent and task reminders can be created based on the projects. HoneyBook integrates with tools such as QuickBooks, Calendly, Zapi...

HoneyBook Pricing

Unlimited Plan: $39 per month, or billed annually at $390 (a $78/year savings!). For your first 6 months, get HoneyBook for $1 per month with code ONLY1.

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

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HoneyBook User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 476 reviews

Tiffany

Company size: 51 - 200 employees

Time used: Unspecified

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

February 2021

HoneyBook User Review

User Profile

Christina

Verified reviewer

Company size: 2-10 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2019

The Best Client Management Resource-- goes beyond normal software

Before I used HoneyBook, I had tried several other client management platforms. All of them were clunky, and often I'd have to hunt around for things in the interest of the app developer's attention to folders and organization. What a mess! I'm so glad I switched to HoneyBook. They've consistently made product improvements and seem to really care about their customers. It gets easier and more fun to use every day, with just enough features to accomplish what I need without overwhelming me. I highly suggest this to anyone who is managing multiple clients, especially if you have client projects that tend to go dormant for awhile then pick back up.

Pros

I love how easy it is to use, and how amenable the HB team is to updating the software if you have a feature request or complaint. It provides very visual, easy user prompts that allow me to easily accomplish what I need in a fraction of the time of other software apps I've tried.

Cons

It's annoying that I can't delete the default emails that came with my account to replace them with my own workflow, so myself or a team member doesn't get confused with their suggested emails vs. the ones I actually want to use.

Reasons for switching to HoneyBook

17hats was too hard to use and things were getting lost in their many nooks and crannies.

Response from HoneyBook

Christina, thank you for you being a HoneyBook member! We are so happy to hear that HB allows you to manage your clients in a fraction of time of other systems! Our Product Team works hard to consistently meet and exceed our members expectations. Thank you for the feedback on the default email templates. I will share with our team. Incase you didn't know, you can edit the default templates text and format to meet your needs.

Replied September 2019

Steve

Company size: 2-10 employees

Industry: Photography

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

The sweetest solution for photographers

Honeybook continues to be a game-changer for our photography business. It has been an integral part of our daily workflow for years now. This year they added calendar and booking functionality.

Pros

Love the customer service. Whenever I need help they are always right there. We use HB for every booking. As soon as a lead goes active, we start a new project and manage everything from communication to proposal to contact to invoicing with HB.

Cons

There could maybe be more freedom to customize but really it's just an advanced issue. First world problems.

Reasons for choosing HoneyBook

Honeybook is more accessible and ready to deploy.

Reasons for switching to HoneyBook

Honeybook does so much more for us than just bookkeeping.

Anonymous

Company size: 11-50 employees

Time used: Less than 6 months

Review Source: GetApp

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

May 2022

Worst Customer Service of ALL the platforms we've tried

My interactions with the team always left me frustrated, angry, and in a foul mood that only they could seem to get me into. Even my wife trying to get me mad could not boil my blood as quickly and completely as the interactions with this team.

Pros

It looked like it might have been perfect for us, but the horrible experiences with the Honeybook team pushed us away from ever considering it at scale for our business.

Cons

The fact that there was ZERO support whatsoever may it an easy choice to stay away from this as a viable solution for our business long term.

Jessica

Company size: 1 employee

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

Your go-to, all-in-one CRM for small business!

Amazing, hands down!

Pros

Easy to use and so many features! The ability to go to one place AND have so many things automated is amazing!

Cons

There are little things that can be improved, but so does everything. I have voiced my suggestions to the HoneyBook team and they are passing the information along to try to improve my experience. Even without those being fixed, I still love HoneyBook.

Reasons for choosing HoneyBook

I needed something easier for a non-bookkeeper/accountant but that I could still understand my business in. Plus, having everything in one place made it an easy decision!

Reasons for switching to HoneyBook

Everything all in on spot was the big excitement for me!

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