About iHomefinder

iHomefinder is a CRM and marketing solution designed for real estate agents, teams, and brokerages. With marketing automation tools, this solution enables real estate agents to save time while generating business leads. iHomefinder includes smart tools to help agents manage lead aggregation and digital marketing strategies. With iHomefinder, Agents can proactively share relevant real estate listings with clients via automated email campaigns.

iHomeFinder offers a mobile app, called Optima Leads, that helps real estate agents connect with potential clients and work leads on-the-go. Agents can use the app to update lead information, view IDX site activity, and manage email campaigns. Additionally, iHomeFinder's tech-enabled IDX search, called Eur...


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Supported Operating System(s):

Web browser (OS agnostic)

19 Reviews of iHomefinder

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(4)

4

3 stars

(0)

0

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

December 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2021

Very pleased

Overall, really good experience.

Pros

Very easy to use and keeps track of my real estate leads in a CRM

Cons

It took a while to learn to how use it.

August 2021

angela from Canyonwood Land

Company Size: 2-10 employees

Industry: Real Estate

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2021

Thanks iHomefinder!

Before purchasing iHomefinder, I had a site with a different company where I had to basically learn how to create my own site. I spent more time attempting to learn how to create my site than I did in an average day with my work or clients. It was ridiculous! At my first encounter, the staff at iHomefinder were very helpful & spent time with me attempting to discover what I needed in my site. Then THEY created it... I didn't have to!

Pros

I am able to easily change to another IDX provider & readily add Listing photos. This is important since I am about to move my household to another city where I will have to change these portions out of the site.

Cons

Although I'm not blind to the fact that there will be parts of the software I won't like, I've only been using it for a week, so I haven't found anything that I don't like yet.

Reasons for Choosing iHomefinder

You're expected to write articles for a blog on a regular basis, which I am not going to do.

Reasons for Switching to iHomefinder

I had to do the creation of my site or figure out a way to do it. Or pay someone extra at the company to do it for me. Also, their CS is a joke!

Response from iHomefinder

Replied August 2021

Thanks for the review, Angela. Yes - we do include regular blog articles and website setup and personalization services with our hosted IDX website account option. We're glad you found that helpful!

April 2022

Ginger from Garmon Real Estate and Auction

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2022

Great Product for our needs

My overall experience has been great. Our website is beautiful and user friendly to our clients.

Pros

Clients are able to set up property searches that meet their needs and we can see what they are searching. Communication is easy between the clients and our team.

Cons

Editing the website has been a challenge for someone with no website design knowledge.

Reasons for Choosing iHomefinder

Customer Service, ease of use, and price.

Reasons for Switching to iHomefinder

Top Producer had a conflict with the Southern Kentucky MLS System, which made our website ineffective.

November 2021

Jeff from Octiv Digital

Company Size: 2-10 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2021

Overseas Support, Poor Customer Support & Billing Without Authorization

Their salesperson was very communicative until we signed the agreement and were billed their onboarding fee. Since then, we've had to work with someone overseas who doesn't seem to understand what to do. We requested the agent docs multiple times and they were never sent. In the meantime, we were billed for a subscription to the service without ever actually using it. I requested cancellation and a refund, they just charged me again $85 for no access to their software.

Pros

Never even got the chance to use it because support couldn't get it figured out. They claim to have sent the contract to the agent and the broker, but never did. We went with an alternative and had no problems.

Cons

They are continuing to bill us without any access to the software. Their customer support is a kid in the Philippines who doesn't know what is going on. I requested cancellation and am still getting billed. It's now to the point that I have to report them to my financial institution.

Reasons for Choosing iHomefinder

Their support sounded promising, but it's a bit of a joke now.

Response from iHomefinder

Replied January 2022

Hello Jeff, We take your satisfaction seriously and we're very sorry to hear that things somehow got off on the wrong foot with your first experience with us. Everything required to access and set up a new account is emailed immediately to the email address associated with the account. We're always willing to resend this information when requested. We're fortunate to have a great support team here in the U.S. who receive very positive feedback in our satisfaction surveys. We also have additional overseas staff who field overflow calls during the busiest periods (much better than voicemail). To clarify our account cancellation and billing policy, account cancellations require a 30 day notice. These terms are stated in the license agreement that must be signed. We have hundreds of very satisfied web developers we work with regularly, and we would love to have another chance to add you to that list and help you serve more real estate clients into the future.

March 2022

Orly from Keller Williams Realty Group

Company Size: 51-200 employees

Industry: Real Estate

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2022

All Combined into one

Assisted greatly with MLS / IDX combination

Pros

The IDX and MLS combination is amazing. Easy to understand and synch systems.

Cons

The CRM could be more user friendly and easier to understand.

Reasons for Choosing iHomefinder

Better customer services

Reasons for Switching to iHomefinder

All systems combined into one.