Extremely difficult to use; insufficient integrations; many customer service reps had poor English language skills.

When linkedin changed their url format I was stuck with over 3000 records with bad url's.

It is somewhat customizable. We like the reporting features, and the ability to incorporate other tools like Zapier to work with InfusionSoft.

Some functionality has been lost in transitioning to keap ownership.

Sick and tired of paying money for something no one can make function and do what I need.

We found this one of the best CRMs in market and application built quality is great.

The fact that we can design the whole campaign on a drawing board like the platform is something that I think everyone should do. It just gives you a good overall view of how we are running things.

The only bad thing is that it has no documentation in Spanish and that it is a bit expensive.

I started with Infusionsoft before it was Keap. Customer service was way better before the were bought out.

Landing pages rarely work and I have had multiple events and lost hundreds of leads during the KEAP take over of Infusionsoft. Now I have too much money invested to make a switch.

My overall experience is fantastic. Infusionsoft is advanced and I applaud the creators for their brilliant and creative minds.

I requested a cancellation of our acccount which, to this day, has not been actioned. I have had to go to my bank to block further charges of my account.

No meaningful R&D, poor support, and no email integration.

Keap has really been awesome so far and I will keep using it.

But it's just things like that that make the platform feel so outdated. For the first couple of years, we felt like the customer support was fantastic.

I don't know much about the pricing, but I have heard that it's a great value comparatively.

It  gives us the ability to help the customer feel secure in their purchase also helps to cover our end if one tries to lie and say they didnt recieve it.

We love Infusionsoft because it is user friendly, intuitive and we have been able to combine our marketing campaigns into the software.

There is a learning curve to understanding how to set up and send emails. It's also hard to manage email contacts.

I am happy with their level of support as well. I would recommend it to someone that is serious about building an online business.

Positive experience and great customer support.

We are managing our clients requests in a seamless manner and generate report and present it to the management of how the progress is going on monthly and quarterly basis.

You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards.

In the short time we have been using this software it has dramatically improved they way we view all customer interactions with whether it be via email, phone or Portal and even multichannel.

It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory.

The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their.

Very good experience i have with product, im satisfied.

This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards.

Very easy to use and to admin the product, many feature and its a futuristic product that need to be use.

I was looking for an online help desk ticketing system that would satisfy all the needs of my business and help me to be more organized. I have found that with ManageEngine.

Very positive overall experience, and migrating colleagues to a new process and platform was very seamless.

You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.

This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned.

US Dollar

Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across various industries streamline sales and manage customer experiences.


Users can segment contacts, track customer interactions, send emails, as well as run campaigns with personalized communication triggers based on emails opened, clicks, and more. Users can also manage e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track digital storefront activity, send quotes, invoices, and receipts.


The system’s reporting and analytics tools help users run analyses on parameters such as emails, campaign performance, and ROI data. Users can access Keap remotely on Android and iOS devices. It offers integration with QuickBooks, SalesForce, Outlook, Gmail, plus more. 


Pricing is on a monthly subscription basis and includes support via phone, email, and FAQs. 



LongDescription

A/B Testing

Cataloging/Categorization

Lead Notifications

Customer Surveys

Multi-Channel Marketing

Electronic Payments

Personalization

Social Marketing

Request Assignment

Lead Engagement

Lead Capture

Activity Tracking

SEO Management

Data Synchronization

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Responsive Web Design

Sales Pipeline Management

Referral Tracking

Task Scheduling

Order Management

Calendar/Reminder System

Relationship Tracking

Invoice Management

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Sales Orders

Customer Database

Shopping Cart

Calendar Management

Customizable Fields

Sales Trend Analysis

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Promotions Management

Campaign Planning

Customer Support

Lead Generation

Email Templates

Customer Activity Tracking

Self Service Portal

Subscriber Management

Contact Management

XML/RSS

Pricing and Cost Calculations

Form Builder

Configurable Workflow

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

List Management

Sales Reports

Sales Activity Management

Real-Time Data

Performance Metrics

Routing

Territory Management

Click Tracking

Shared Contacts

Marketing Automation

Landing Pages/Web Forms

Request Escalation

Lead Segmentation

Workflow Management

Email Management

Source Tracking

Dynamic Content

Event Triggered Actions

Visual Analytics

Customization

Activity Dashboard

Alerts/Notifications

CAN-SPAM Compliance

Reporting & Statistics

Predictive Analytics

Segmentation

Reminders

Visitor Tracking

Website Visitor Tracking

Sales Automation

Customizable Templates

WYSIWYG Editor

Billing & Invoicing

Image Library

Conversion Tracking

Lead Nurturing

Interaction Tracking

Web Forms

Mac OS

Web browser (OS agnostic)

Keap is available across three pricing plans based on the number of users and contacts.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

Keap

In Person

Live Online

Webinars

Documentation

Videos

ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels. Key features include contact management, request tracking, billing and self-service portal.


ManageEngine SupportCenter Plus helps enterprises create and schedule customizable dashboards and reports on key performance indicators (KPIs) and gain real-time insights into help desk operations. It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform. Additionally, its request management solution enables automatic email responses and route requests to specific business units, reducing violations of service level agreements (SLAs).


ManageEngine SupportCenter Plus facilitates integration with ManageEngine ServiceDesk Plus, which lets users manage applications, networks and desktops within an IT help desk console. Support is extended via email, phone and documentation.



Internal Chat Integration

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Knowledge Base Management

Service Level Agreement (SLA) Management

Reporting/Analytics

Support Ticket Management

Survey/Poll Management

Ticket Management

Feedback Management

Customer Communication

Real-time Consumer-facing Chat

Survey Builder

Multi-Channel Distribution

Mobile Alerts

Client Portal

Dashboard

Multi-Language

Mobile Interface

Third-Party Integrations

Live Chat

Real Time Analytics

Surveys & Feedback

Real Time Data

Real Time Reporting

Data Analysis Tools

Multiple User Accounts

ManageEngine SupportCenter Plus is available in 3 editions:

Standard: Free

Professional: $495.

Enterprise: Contact ManageEngine for pricing



Keap vs ManageEngine SupportCenter Plus

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