InStream Software


InStream is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses to help them connect with an audience and build long-term relationships. The solution provides tools to manage business contacts and monitor client interactions.

With InStream's real-time notification system, customer service agents can configure alerts and notifications for activities and ensure timely service of customer queries. Users can track incoming and outgoing phone calls and email communications with InStream communication tracker and ensure proper follow-ups for every action.

InStream is able to integrate with multiple mailboxes including Gmail, Hotmail, Outlook and other email service providers for sharing contact details. The solution also allows users to post campaign-specific details on multiple social media platforms and reach potential customers. InStream is capable of analyzing existing client interaction history and providing valuable insights about client behavior, preferred communication channels and key trends of a campaign.



41 Reviews of InStream

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 41 reviews

October 2018

Tugrul from zooplus AG

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

All my links are under one roof

Pros

It is very good to be able to organize both my existing business contacts and potential contacts under one roof. It has a simple design. It is nice to be able to import contacts on different platforms.

Cons

I used it for almost a year and I didn't see a feature I didn't like.

October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Communicate With Clients Effectively with InsStream

Pros

My job is to gather information of potential, high-risk and low-risk investments which means I work long, gruesome hours. With the constant change in the market, I need to keep up and be glued to updates of our current economy. I was searching for a software that could assist me in efficiently communicate with stockbrokers, fund managers and clients and I came across InStream. This software helps me gather relevant data from my clients so I can match them with the right investments. It also keeps a history of all your communication with your clients which is very helpful, because you can always go back and check if you forgot something.

Cons

I’m very happy with their program. However, I must say that their features are quite basic. It would be great if they can offer more services aside from client and risk management.

July 2018

Abiola from A. O. Smith Corporation

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Instream enable us create relationships.

Pros

Instream enable me collect important information about our customers by helping my team automatically gather important sales data and leads from major social networking platforms like Linkedin , Twitter and Facebook.
I like its aesthetic view of seeing all activities of our leads via a grid view .In comparison with other CRM tools ,information on Instream is entered automatically and this its best selling point.

Cons

Great experience so far using Instream. However it takes time to really understand the nook and cranny of Instream. Requires a lot of patience as Instream isn't the most intuitive CRM out there.

May 2018

Adrianna from Lucky Table

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Allow to your dream about successful sales department become real

Pros

InStream allows you to put all the important information and records of your(or your colleagues) communication with him in one place without permanent switches between pages. All the communication history with the clients very easy searchable and even if the certain profile exists in the software more than a year you still can easily find that part of the conversation and that information that you need without wasting too much time, and this is very practical ability.

Cons

I think it would be great to have the possibility to upload your video conversations with the client inside this system. Because working with customers in our company usually includes video-conferencing and that is why it is crucial to have the possibility to keep it with all other data.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

1 of 5

Functionality

3 of 5

April 2018

Good software, might be dead though - no customer support and bugs

sorted out my CRM workflow

Pros

The GUI follows normal conventions so it is easy to use, getting started is pretty much instant unlike the Sugars etc. I also like how it integrates and tracks conversations via email and displays social media posts related to leads/opportunities etc.

Cons

Support non-responsive, bugs that have been there for ages are not getting fixed, social links show you things, but nothing else. Recently Google stopped trusting InStream so email linkage no longer works. There is also no way to export.

April 2018

Thomas from Mockup Science Inc.

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Catch your potential clients and maintain relationships with them

Pros

The way of working with our customers was greatly improved after implementing InStream in our work process. It was very easy to introduce it to all our employees in spite of big age-difference of all colleagues. In our sales department we have people with students-age(about 20 years) the same as people older than 40 age, and for all of them, it was very easy to explain everything that they needed to start working. Also, I want to mention one important thing, the supporting team is adequate enough and give your help immediately!

Cons

There are not much of them, it is easier to talk about pluses than about minuses of this CRM, but if I need to accent something then I would say that the speed of working of the software is not satisfied enough. Maybe it is a problem of our old computers or the internet but I am not sure.

April 2018

Barry from Twang Systems

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Excellent assistant

Pros

It is quite simple to set up and use a tool for communicating with customers. Comfortable and functional interface. In addition, support is always answered at any time, they do not make you wait long for an answer, and it saves time. It is very convenient that I can save all my information. I like to apply this wonderful tool. We can see the history of our negotiations with customers. In addition, we have the ability to monitor likely buyers and convert them into happy buyers. We can make our sales more efficient and work hard to improve them.

Cons

I have not had any problems with this product yet, and I'm very happy about it. The program contains an excellent step for the development of our sales process. I hope in the future that Mene will not have problems with InStream.

April 2017

Kirsten from career strategists, inc.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2017

Great product but not for my purposes

This is a really easy to use and set up way to track clients. The interface is well laid out. Their cap on contacts made it not worth the money as other products do not cap number of contacts and my company has over 100k contacts. it was a bit unclear where if you buy premium (which is only a few dollars higher than what we use currently) whether that would be for "unlimited" users as the price noted per user. My associate tried to find an answer to the question, but never heard back) so we simply moved forward with another company. But I would definitely recommend this for someone with less clients.

Response from InStream.io of InStream

Replied April 2017

Thanks Kirsten for review

March 2017

Tyler from Itworks Global

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2017

Good free product

I tried the free version and it is very well done for what it costs. Great and easy to use crm that sets up contacts and follow up easily. Great product!

Pros

Ease of use

Cons

Limited users on free version

Response from InStream.io of InStream

Replied April 2017

Thanks Tyler for honest opinion

March 2017

Jean from PHPDevelopers.net

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

A great CRM for starting out

I'm still digging into it but I'm enjoying the experience. I need a CRM to manage my client pipeline and Instream.io is a top contender. What I like the most is the user interface and the price is reasonable too. The help desk is good too. One thing I wish for is a clearer demonstration of how powerful this CRM is. The more I look into it, the more I discover. But I prefer to be "spoon-fed" - that's just me though! ;)

Pros

Easy to use
Nice to look at

Cons

Not enough clear demonstrations of how it can be applied.

Response from InStream.io of InStream

Replied April 2017

Thanks Jean!

March 2017

Mahmoud from I-Geeky

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2017

I like the portal

the posrtal very useful and easy to use, the only thing is i can't find a reviews for the websites hosting.

March 2017

Marcin from StethoMe

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2017

Nice tool for managing connections

We are using InStream to manage our connections and gather all information about potential customers, partners and venture capitalists. It is easy to use, easy to find and easy to share

Response from InStream.io of InStream

Replied April 2017

Thanks Marcin for review :)

March 2017

Tuur from Inner Buddha

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2017

Great product

I love to use Insight. Easy to use, great product. It can do what I desire from such a product. I would recommend it.

Response from InStream.io of InStream

Replied March 2017

Thanks Tuur for the review :)

March 2017

Kelly from NEXTFLY

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2017

InStream Review

I would rate the overall experience with a 4 for trying out Instream. Overall the experience was user friendly and easy to follow.

Response from InStream.io of InStream

Replied March 2017

Hi Kelly, thanks for the review ;)

March 2017

Rachel from Spruce with Rachel

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2017

Clean design and easy to use

I researched several CRMs and needed something that I found visually appealing and that was simple/easy to use. I have been using the basic version of Instream and it was super easy to import contacts and start working on my lists and relations. I like the grid view to see what's going on with my leads at a glance. A couple of times I needed additional assistance and the support team was quick to respond, and they even set up a Google Hangout to walk me through the system to get my questions answered.

Pros

Was easy to get my info into the system

Cons

The basic version was very limited and I'm self employed and really needed something between the basic and next version up.

Response from InStream.io of InStream

Replied March 2017

Hi Rechel, thank you for the review. We are really happy thank you found our app helpful. Cheers,

March 2017

Florian from perdino

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2017

Good Service for StartUp companies

I was looking for a Tool which supports my sales processes in a easy way. As a start up, you have to take care about your budget. So InStream was the best too to make my business growth and held the costs low.

Response from InStream.io of InStream

Replied March 2017

Hi Florian, thanks for the review. Hope our system have helped you to develop your sales ;) Cheers, Natalia

March 2017

Felix from Disperse.io ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2017

Good concept - needs to be refined

I tried InStream as a potential CRM solution with the hope to find something that also allows us to manage supplier and investor relations. My impression was that while the concept seemed good, the execution seemed half-backed and not integrated enough. Especially auto email import is something I don't want to miss.

Pros

Not just crm

Cons

No auto email import

Response from InStream.io of InStream

Replied March 2017

Hi Felix, thank you for the review. However, I need to tell you that we have seen the great demand on the auto email import, so recently we have develop new feature which allows you to download all your emails automatically. If you are interested to see how it works let me know at natalia.skrzypczak@instream.io.

March 2017

Richard from OnClick Studio

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Get things done with a beautiful interface interface

InStream presents a beautiful interface and has all the functionalities that I wanted for my recently launched web design agency. We were looking for a cheap CRM to manage our leads and opportunities. This software allowed us to do this. and more! Highly recommend

Pros

Beautiful interface.
Fast customer service.

Cons

No free mode.
Not the best price.

Response from InStream.io of InStream

Replied March 2017

Hi Richard, thank you for the review, really appreciate your good words!

October 2016

Kuba from SpeedUp VC Group

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Best CRM to use in VC

We switched from relateIQ to Instream. It was good decision.

June 2016

Pawe¿ from ppurol.pl

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Probably the best CRM

This is what I was looking for a long time. Intuitive menu, great design and functionality This is what makes me say that is probably the best CRM on the market.

Pros

Quick and User-friendly support. All my expectations were met.