InStream Software


 

InStream is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses to help them connect with an audience and build long-term relationships. The solution provides tools to manage business contacts and monitor client interactions.

With InStream's real-time notification system, customer service agents can configure alerts and notifications for activities and ensure timely service of customer queries. Users can track incoming and outgoing phone calls and email communications with InStream communication tracker and ensure proper follow-ups for every action.

InStream is able to integrate with multiple mailboxes including Gmail, Hotmail, Outlook and other email service providers for sharing contact details. The solution also allows users to post campaign-specific details on multiple social media platforms and reach potential customers. InStream is capable of analyzing existing client interaction history and providing valuable insights about client behavior, preferred communication channels and key trends of a campaign.

 

InStream - Capture client information from social media
 
  • InStream - Capture client information from social media
    Capture client information from social media
  • InStream - Settings for alerts and notifications
    Settings for alerts and notifications
  • InStream - Create followups
    Create followups
  • InStream - Hints and business insights
    Hints and business insights
  • InStream - Monitor communications
    Monitor communications
  • InStream - Sharing within teams
    Sharing within teams
Supported Operating System(s):
Web browser (OS agnostic)

38 Reviews of InStream

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Adrianna from Lucky Table
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Allow to your dream about successful sales department become real

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Pros

InStream allows you to put all the important information and records of your(or your colleagues) communication with him in one place without permanent switches between pages. All the communication history with the clients very easy searchable and even if the certain profile exists in the software more than a year you still can easily find that part of the conversation and that information that you need without wasting too much time, and this is very practical ability.

Cons

I think it would be great to have the possibility to upload your video conversations with the client inside this system. Because working with customers in our company usually includes video-conferencing and that is why it is crucial to have the possibility to keep it with all other data.

Review Source: GetApp
 


April 2018

April 2018

Good software, might be dead though - no customer support and bugs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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sorted out my CRM workflow

Pros

The GUI follows normal conventions so it is easy to use, getting started is pretty much instant unlike the Sugars etc. I also like how it integrates and tracks conversations via email and displays social media posts related to leads/opportunities etc.

Cons

Support non-responsive, bugs that have been there for ages are not getting fixed, social links show you things, but nothing else. Recently Google stopped trusting InStream so email linkage no longer works. There is also no way to export.

Review Source: Capterra
 

Thomas from Mockup Science Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Catch your potential clients and maintain relationships with them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

The way of working with our customers was greatly improved after implementing InStream in our work process. It was very easy to introduce it to all our employees in spite of big age-difference of all colleagues. In our sales department we have people with students-age(about 20 years) the same as people older than 40 age, and for all of them, it was very easy to explain everything that they needed to start working. Also, I want to mention one important thing, the supporting team is adequate enough and give your help immediately!

Cons

There are not much of them, it is easier to talk about pluses than about minuses of this CRM, but if I need to accent something then I would say that the speed of working of the software is not satisfied enough. Maybe it is a problem of our old computers or the internet but I am not sure.

Review Source: GetApp
 

Barry from Twang Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent assistant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support
Pros

It is quite simple to set up and use a tool for communicating with customers. Comfortable and functional interface. In addition, support is always answered at any time, they do not make you wait long for an answer, and it saves time. It is very convenient that I can save all my information. I like to apply this wonderful tool. We can see the history of our negotiations with customers. In addition, we have the ability to monitor likely buyers and convert them into happy buyers. We can make our sales more efficient and work hard to improve them.

Cons

I have not had any problems with this product yet, and I'm very happy about it. The program contains an excellent step for the development of our sales process. I hope in the future that Mene will not have problems with InStream.

Review Source: GetApp
 

Kirsten from career strategists, inc.

April 2017

April 2017

Great product but not for my purposes

Ease-of-use

Functionality

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Customer Support

Value for Money

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This is a really easy to use and set up way to track clients. The interface is well laid out. Their cap on contacts made it not worth the money as other products do not cap number of contacts and my company has over 100k contacts. it was a bit unclear where if you buy premium (which is only a few dollars higher than what we use currently) whether that would be for "unlimited" users as the price noted per user. My associate tried to find an answer to the question, but never heard back) so we simply moved forward with another company. But I would definitely recommend this for someone with less clients.

Review Source: Capterra

  Response: InStream.io, InStream

Date: April 2017

April 2017

 

Thanks Kirsten for review

 

Tyler from Itworks Global
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Good free product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

I tried the free version and it is very well done for what it costs. Great and easy to use crm that sets up contacts and follow up easily. Great product!

Pros

Ease of use

Cons

Limited users on free version

Advice to Others

Add more users to the free version

Review Source: Capterra

  Response: InStream.io, InStream

Date: April 2017

April 2017

 

Thanks Tyler for honest opinion

 

Jean from PHPDevelopers.net

March 2017

March 2017

A great CRM for starting out

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

I'm still digging into it but I'm enjoying the experience. I need a CRM to manage my client pipeline and Instream.io is a top contender.

What I like the most is the user interface and the price is reasonable too. The help desk is good too. One thing I wish for is a clearer demonstration of how powerful this CRM is. The more I look into it, the more I discover. But I prefer to be "spoon-fed" - that's just me though! ;)

Pros

Easy to use
Nice to look at

Cons

Not enough clear demonstrations of how it can be applied.

Advice to Others

It's just best to dig in - I'm having fun getting comfortable with it.

Review Source: Capterra

  Response: InStream.io, InStream

Date: April 2017

April 2017

 

Thanks Jean!

 

Mahmoud from I-Geeky
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

I like the portal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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the posrtal very useful and easy to use, the only thing is i can't find a reviews for the websites hosting.

Review Source: Capterra
 

Marcin from StethoMe

March 2017

March 2017

Nice tool for managing connections

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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We are using InStream to manage our connections and gather all information about potential customers, partners and venture capitalists. It is easy to use, easy to find and easy to share

Review Source: Capterra

  Response: InStream.io, InStream

Date: April 2017

April 2017

 

Thanks Marcin for review :)

 

Tuur from Inner Buddha

March 2017

March 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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I love to use Insight. Easy to use, great product. It can do what I desire from such a product. I would recommend it.

Review Source: Capterra

  Response: InStream.io, InStream

Date: March 2017

March 2017

 

Thanks Tuur for the review :)

 

Kelly from NEXTFLY

March 2017

March 2017

InStream Review

Ease-of-use

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I would rate the overall experience with a 4 for trying out Instream. Overall the experience was user friendly and easy to follow.

Review Source: Capterra

  Response: InStream.io, InStream

Date: March 2017

March 2017

 

Hi Kelly,

thanks for the review ;)

 

Rachel from Spruce with Rachel
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Clean design and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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I researched several CRMs and needed something that I found visually appealing and that was simple/easy to use. I have been using the basic version of Instream and it was super easy to import contacts and start working on my lists and relations. I like the grid view to see what's going on with my leads at a glance. A couple of times I needed additional assistance and the support team was quick to respond, and they even set up a Google Hangout to walk me through the system to get my questions answered.

Pros

Was easy to get my info into the system

Cons

The basic version was very limited and I'm self employed and really needed something between the basic and next version up.

Advice to Others

Offer a basic version that allows a couple of different lists to be created at a minimum (for current clients, potential clients, past clients) - I think most are looking for this at a minimum.

Review Source: Capterra

  Response: InStream.io, InStream

Date: March 2017

March 2017

 

Hi Rechel,

thank you for the review. We are really happy thank you found our app helpful.

Cheers,

 

Florian from perdino

March 2017

March 2017

Good Service for StartUp companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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I was looking for a Tool which supports my sales processes in a easy way. As a start up, you have to take care about your budget. So InStream was the best too to make my business growth and held the costs low.

Review Source: Capterra

  Response: InStream.io, InStream

Date: March 2017

March 2017

 

Hi Florian, thanks for the review. Hope our system have helped you to develop your sales ;)

Cheers,
Natalia

 

Felix from Disperse.io ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Good concept - needs to be refined

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I tried InStream as a potential CRM solution with the hope to find something that also allows us to manage supplier and investor relations. My impression was that while the concept seemed good, the execution seemed half-backed and not integrated enough. Especially auto email import is something I don't want to miss.

Pros

Not just crm

Cons

No auto email import

Review Source: Capterra

  Response: InStream.io, InStream

Date: March 2017

March 2017

 

Hi Felix,

thank you for the review. However, I need to tell you that we have seen the great demand on the auto email import, so recently we have develop new feature which allows you to download all your emails automatically. If you are interested to see how it works let me know at natalia.skrzypczak@instream.io.

 

Richard from OnClick Studio

March 2017

March 2017

Get things done with a beautiful interface interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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InStream presents a beautiful interface and has all the functionalities that I wanted for my recently launched web design agency. We were looking for a cheap CRM to manage our leads and opportunities. This software allowed us to do this. and more! Highly recommend

Pros

Beautiful interface.
Fast customer service.

Cons

No free mode.
Not the best price.

Review Source: Capterra

  Response: InStream.io, InStream

Date: March 2017

March 2017

 

Hi Richard,

thank you for the review, really appreciate your good words!

 

Kuba from SpeedUp VC Group

October 2016

October 2016

Best CRM to use in VC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

We switched from relateIQ to Instream. It was good decision.

Review Source: Capterra
 

Pawe¿ from ppurol.pl
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Probably the best CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

This is what I was looking for a long time. Intuitive menu, great design and functionality This is what makes me say that is probably the best CRM on the market.

Pros

Quick and User-friendly support. All my expectations were met.

Review Source: Capterra
 

Nikola from ALPHA PARTNERS

June 2016

June 2016

All in one

Ease-of-use

Product Quality

Customer Support

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Usability
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Support

Great software, perfect solution for business users and team work! Easy for use and very good and organized platform.

Review Source: Capterra
 

Dorota from Better World

May 2016

May 2016

Great, Easy to use CRM

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
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Support

We are an organization that has just began the first stages of our email outreach campaigns and so far Instream has been great for us to track our engagement with prospects. The system is very easy to load new contacts and then sort those contacts into targeted lists. The list feature is highly customizable in terms of the information that can be shown and data fields that can be added. Instream's customer service though is what sets it apart from other CRMs. The support team is there virtually on demand to help you. Would definitely recommend Instream to others.

Review Source: Capterra
 

Michael from Warbench Sp. z o.o.

May 2016

May 2016

Great new CRM for everybody

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use instream in our company to nurture relations with the most important users of our app. It is simple, intuitive and have all necessary features for our small team. I really like their great support - going extra mile to make sure the crm gives us 100%.

Review Source: Capterra