# InStream Software Reviews, Demo & Pricing - 2026 > Review of InStream Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/instream-profile --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / InStream Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/instream-profile/reviews/) # InStream 2026: Benefits, Features & Pricing Wondering if InStream is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview InStream 4.7 [(41)](https://www.softwareadvice.com/crm/instream-profile/reviews/) Pricing Pricing available upon request ### About InStream InStream is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses to help them connect with an audience and build long-term relationships. The solution provides tools to manage business contacts and monitor client interactions. With InStream's real-time notification system, customer service agents can configure alerts and notifications for activities and ensure timely service of customer queries. Users can track incoming and outgoing phone calls and email communications with InStream communication tracker and ensure proper follow-ups for every action. InStream is able to integrate with multiple mailboxes including Gmail, Hotmail, Outlook and other email service providers for sharing contact details. The solution also allows users to post campaign-specific details on multiple social media platforms and reach potential customers. InStream is capable of analyzing existing client interaction history and providing valuable insights about client behavior, preferred communication channels and key trends of a campaign. Wondering if InStream is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## InStream User Interface ## Popular InStream Alternatives Main Product InStream 4.7 [(41)](https://www.softwareadvice.com/crm/instream-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.55Value for money - 4.63Customer support - 4.24Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Salesforce Starter](https://www.softwareadvice.com/product/82914-Salesforce-Starter/) 4.4 [(224)](https://www.softwareadvice.com/product/82914-Salesforce-Starter/reviews/) Ratings Breakdown - 4.03Ease of use - 3.96Value for money - 4.08Customer support - 4.21Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshsales](https://www.softwareadvice.com/product/113796-Freshsales/) 4.5 [(622)](https://www.softwareadvice.com/product/113796-Freshsales/reviews/) Ratings Breakdown - 4.40Ease of use - 4.42Value for money - 4.42Customer support - 4.39Functionality Pricing Starting at $11.00 per month Get Price Alternative Product [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) 4.1 [(524)](https://www.softwareadvice.com/product/6827-Agile-CRM/reviews/) Ratings Breakdown - 4.04Ease of use - 4.13Value for money - 3.95Customer support - 4.10Functionality Pricing Available upon request Get Price ## InStream Pricing and Plans Starting price: $6.00 Free Trial Free Version Basic $6.00 per user No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## InStream Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of InStream Activity Tracking Alerts/Notifications Assignment Management Calendar/Reminder System Calendar Sync Campaign Management Client Management Commenting/Notes Contact Database Contact Management CRM Customizable Fields Data Import/Export Goal Setting/Tracking Help Desk Management Interaction Tracking Internal Chat Integration Lead Capture Lead Management Lead Qualification Lead Segmentation Pipeline Management Real-Time Data Reporting & Statistics Search/Filter Shared Contacts Third-Party Integrations ## InStream Integrations Gmail Integration rated undefined from -1 review LinkedIn for Business Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review ## InStream User Reviews Overall Rating 4.7 Ratings Breakdown 5 73% 4 27% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.6 Functionality 4.2 TG Tom G. Used unspecified for unspecified Review source Reviewed May 2016 Instream is an awesome app 5 Instream is an awesome app that helps you to strengthen business relations not only with your frequent/ potential customers but also with people it is important for you to remain in a good contact. The biggest advantage for me is that you can create your own lists without much effort, so that the platform become personalized for your specific needs. What do you dislike? Hard to find something that is not working and I don't like itI really can feel that they really care about their customers and I won't be left alone whenever I will meet any problem or have any question. What benefits have you realized? I am saving a lot of time and I can see that my team at work have better contact now. Everyone knows what to do and they are only seeing what applies to their duties so that we are avoiding now not clear situations and unnecessary mistakes. What's more, seeing everything related to one person in one place helps me with constructing better offers. Recommendations to others considering Instream Do the good research and make clear what your needs are. There are many CRM platforms available on the internet, they are all good, but u have to know which one would be the best for you. Before finally deciding on InStream I was signing in for 4 other platforms and after a month testing different products on trial versions I knew with which one I have to stay. Ratings Breakdown 5 Ease of use 5 Customer support Read More PP Pawe¿ P. Marketing and Advertising 2-10 employees Used daily for less than 12 months Review source Reviewed June 2016 Probably the best CRM 5 This is what I was looking for a long time. Intuitive menu, great design and functionality This is what makes me say that is probably the best CRM on the market. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Quick and User-friendly support. All my expectations were met. Read More FN Felix N. Information Technology and Services 2-10 employees Used monthly for less than 6 months Review source Reviewed March 2017 Good concept - needs to be refined 4 I tried InStream as a potential CRM solution with the hope to find something that also allows us to manage supplier and investor relations. My impression was that while the concept seemed good, the execution seemed half-backed and not integrated enough. Especially auto email import is something I don't want to miss. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Not just crm Cons: No auto email import Vendor Response Hi Felix, thank you for the review. However, I need to tell you that we have seen the great demand on the auto email import, so recently we have develop new feature which allows you to download all your emails automatically. If you are interested to see how it works let me know at natalia.skrzypczak@instream.io. Replied March 2017 Read More KF Kirsten F. Verified reviewer Used unspecified for unspecified Review source Reviewed April 2017 Great product but not for my purposes 4 This is a really easy to use and set up way to track clients. The interface is well laid out. Their cap on contacts made it not worth the money as other products do not cap number of contacts and my company has over 100k contacts. it was a bit unclear where if you buy premium (which is only a few dollars higher than what we use currently) whether that would be for "unlimited" users as the price noted per user. My associate tried to find an answer to the question, but never heard back) so we simply moved forward with another company. But I would definitely recommend this for someone with less clients. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Vendor Response Thanks Kirsten for review Replied April 2017 Read More JP Jean P. Information Technology and Services Used daily for less than 6 months Review source Reviewed March 2017 A great CRM for starting out 5 I'm still digging into it but I'm enjoying the experience. I need a CRM to manage my client pipeline and Instream.io is a top contender. What I like the most is the user interface and the price is reasonable too. The help desk is good too. One thing I wish for is a clearer demonstration of how powerful this CRM is. The more I look into it, the more I discover. But I prefer to be "spoon-fed" - that's just me though! ;) Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use Nice to look at Cons: Not enough clear demonstrations of how it can be applied. Vendor Response Thanks Jean! Replied April 2017 Read More DS Dorota S. Used unspecified for unspecified Review source Reviewed May 2016 Great, Easy to use CRM 5 We are an organization that has just began the first stages of our email outreach campaigns and so far Instream has been great for us to track our engagement with prospects. The system is very easy to load new contacts and then sort those contacts into targeted lists. The list feature is highly customizable in terms of the information that can be shown and data fields that can be added. Instream's customer service though is what sets it apart from other CRMs. The support team is there virtually on demand to help you. Would definitely recommend Instream to others. Ratings Breakdown 5 Ease of use 5 Customer support Read More BJ Becky J. Used unspecified for unspecified Review source Reviewed May 2016 Exceptional CRM Software 5 I chose this CRM software based on the features it offered for free, and the paid version as well. It just offered more. Filip, one of the developers, spent quality time with me learning all the functions of this software and helping me customize it to my industry. Who does that anymore? I was very pleased, and extremely impressed with the features and thought put into InStream, and the customer service that I received. New features are constantly being added. Everyone should give this platform a try. It is perfect for keeping up with our leads. Ratings Breakdown 5 Ease of use 5 Customer support Read More MS Marcin S. Verified reviewer Used unspecified for unspecified Review source Reviewed March 2017 Nice tool for managing connections 4 We are using InStream to manage our connections and gather all information about potential customers, partners and venture capitalists. It is easy to use, easy to find and easy to share Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 4 Functionality Vendor Response Thanks Marcin for review :) Replied April 2017 Read More FR Florian R. Used unspecified for unspecified Review source Reviewed March 2017 Good Service for StartUp companies 4 I was looking for a Tool which supports my sales processes in a easy way. As a start up, you have to take care about your budget. So InStream was the best too to make my business growth and held the costs low. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 3 Functionality Vendor Response Hi Florian, thanks for the review. Hope our system have helped you to develop your sales ;) Cheers, Natalia Replied March 2017 Read More LS Levente S. Used unspecified for unspecified Review source Reviewed May 2016 Nice design, easy to use but still needs some important features 4 Pros: Pretty nice online CRM software, very basic but that's fine until you're looking for a place to sore and manage your contacts. Easy to use and pleasant for the eye. Cons: I did not find any way to export the data into CSV. No backup function ether, which is essential! Ratings Breakdown 5 Ease of use 5 Customer support Read More Showing 1 - 10 of 41 Reviews [See All Reviews](https://www.softwareadvice.com/crm/instream-profile/reviews/) ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (248) Recently recommended **115** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **108** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **73** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **62** times Stuck Between Options? Our experts can help you compare InStream with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice