Kangaroo

RATING:

4.7

(117)

About Kangaroo

Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management, and analytics within a suite. Kangaroo loyalty program management program, allows users to reward customers based on their visits or spending. Customers can earn and redeem reward points by scanning a QR code from the Kangaroo app. Users can also award points to customers who purchase specific items. Kangaroo's loyalty marketing program empowers users to design targeted campaigns based on customer tags such as location and monthly spending. The solution also allows users to send messages to customers nearby the shops based on their geographical location. With the help ...

Kangaroo Pricing

Try Kangaroo for free! 30-Day Free Trial of the Ultimate Loyalty Program. Book a demo today! Loyalty Essentials: $59/Month Loyalty Engagement: $99/Month Loyalty Ultimate: $199/Month White-Label License with Proprietary App: $299/Month API Access: Please contact sales

Starting price: 

$59.00 per month

Free trial: 

Available

Free version: 

Not Available

Multi-Channel Loyalty Rewards includes eCommerce, POS integrations, Stand-alone tablet and mobile app.
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Kangaroo Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Kangaroo

1 - 5 of 117 Reviews

User Profile

Reggie

Verified reviewer

Food & Beverages, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Easy to use, top tier customer service!

PROS

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

CONS

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Reasons for switching to Kangaroo

Kangaroo offeres more advanced loyalty programs. SlickText only had SMS campaigns where Kangaroo offers Push & Email as well.

Steve

Restaurants, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Still new to their app, but the future looks very bright!

PROS

Customer support, amazing! Regular check-ins from [sensitive content hidden] making sure everything is going well, and then every time I find a new feature he takes his time and runs through the complete process, very hands on and makes learning the app a breeze!

CONS

Sales could have explained things a little better in regards to some of the higher tiered options, not a deal breaker as they gave me a 30 day free trial through Lightspeed.

Reasons for switching to Kangaroo

Square restaurant POS hardware/software issues and prolonged downtime. Switch had nothing to do with loyalty rewards, Square's was really easy to use and set up.

Brenda

Retail, 2-10 employees

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed February 2020

not a good product

None

PROS

There was nothing that stood out about this software

CONS

not user friendly. Did not work as promised. Did not get the customer service I needed

Vendor Response

Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo

Replied March 2020

Amy

Retail, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Appreciate the Attentive and Patient Customer Support

PROS

Customer service is definitely a great tool and guide for our team to follow when implementing the loyalty program. I appreciate Mario's assistance along the way.

CONS

I look forward to using the new email marketing engine with more customization and also a method to generate pre-made membership cards for customers.

Ahmad

Cosmetics, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

Ahmad Ilani

Was a great experience so far and I have noticed close monitoring and customer support by the team which is highly appreciated

PROS

Customizability for.customers and businesses

CONS

Nothing on my mind that I didnt like. So far it has been a positive experience