--- title: "Zendesk QA Software Reviews, Demo & Pricing - 2026" description: "Review of Zendesk QA Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/klaus-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Contact Center Quality Assurance Software](https://www.softwareadvice.com/quality-assurance/) / Zendesk QA Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/klaus-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/klaus-profile/alternatives/) # Zendesk QA Review Custom quote Free trial 1 plan Wondering if Zendesk QA is right for your organization? Our Contact Center Quality Assurance Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Zendesk QA 4.9 [(23)](https://www.softwareadvice.com/crm/klaus-profile/reviews/) Pricing Pricing available upon request ### About Zendesk QA Zendesk QA (formerly Klaus) is a quality assurance solution that helps companies solidify customer relationships through excellent CX. With Zendesk QA, you can identify gaps in your customer experience before they become a problem. Use AI to pinpoint where agents are falling short, and resources are going to waste – then fix what isn’t working. Automate quality assurance across agents, teams, BPOs, and countries. Use Zendesk QA to: - Unlock value from every conversation with AI and AutoQA. You’ll spend less time hunting through a stack of tickets, and more time actually solving issues. - Gain full transparency into performance trends. Identify which agents are underperforming or which parts of the customer experience are failing. Evaluate exactly which factors lead to improved CX experience. - Jump straight into the fixing phase. Zendesk QA automatically spotlights churn risk, outliers, escalations and more, so you can easily pinpoint and solve gaps in your service. - Drastically reduce manual admin work and removing friction by automating your QA processes. - Thanks to systematic feedback, you’re equipped to give specific performance guidance to your team. Offer 1:1 coaching or... schedule trainings to help struggling agents. Zendesk QA helps customer support organizations improve CX by automating QA operations to drive revenue, boost CSAT, reduce churn, and cut the cost of CX operations. Wondering if Zendesk QA is right for your organization? Our Contact Center Quality Assurance Software selection experts can help you in 15 minutes or less. ## Zendesk QA User Interface ## Popular Zendesk QA Alternatives Main Product Zendesk QA 4.9 [(23)](https://www.softwareadvice.com/crm/klaus-profile/reviews/) Ratings Breakdown - 4.91Ease of use - 4.84Value for money - 4.85Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18807)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price ## Zendesk QA Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zendesk QA Features - Popular features found in Contact Center Quality Assurance Customer Experience Management Employee Coaching Tools Quality Management Reporting/Analytics - More features of Zendesk QA Activity Dashboard AI/Machine Learning Alerts/Escalation API Call Center Management Call Recording Collaboration Tools Customer Surveys Feedback Management KPI Monitoring Multi-Channel Communication Multiple Scoring Models Reporting & Statistics Sentiment Analysis Surveys & Feedback Third-Party Integrations Workflow Automation ## Zendesk QA Integrations Aircall Integration rated undefined from -1 review Drift Integration rated undefined from -1 review elevio Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review Help Scout Integration rated undefined from -1 review Helpshift Integration rated undefined from -1 review See all 20 integrations ## Zendesk QA User Reviews ## Zendesk QA customer ratings - Overall rating: 4.9/5 - Total reviews: 23 ### Rating distribution - 5 stars: 21 reviews (91%) - 4 stars: 2 reviews (9%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.9/5 - Value for money: 4.8/5 - Customer support: 4.8/5 - Functionality: 4.6/5 --- ### Great C-SAT Software - Overall rating: 5/5 - Reviewer: Shari G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros My managers use this tool to provide me with quality assurance scoring on selected cases that we work on. My cases are imported from Front and allows me to view the entire conversation thread and the specific reply that I was graded for within Klaus. There is a section for me to view the breakdown of my scorecard and any comments my manager left, along with a comment section to leave my own comments. The dashboard is also very detailed and allows me to see my scores for different periods and I also get the alerts when I am scored to my slack along with my email. There are a lot of things that can, no doubt, be accomplished by using Klaus that would save you the time of having to hammer though excel to create the perfect scoring sheet. #### Cons I have not had to use it it in a manner so as to have a bad experience with the software. It's simple and efficient. --- ### Qualitista wins! - Overall rating: 5/5 - Reviewer: Sarah O. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We adopted Qualitista after shopping other CX QA programs for a few reasons. As a company that was finally outgrowing our home-grown QA solutions, we wanted to find an affordable system that included integrations with our CRM software (Kustomer), had a very responsive team to support & help us grow in our QA journey, and had an easy-to-use interface. We didn't need all of the bells & whistles that some of the pricier options included, but we did like the idea of being an early adopter with a newer startup that would prioritize our needs in building their roadmap. We've found exactly that - exceptional response to questions, quick fixes when something goes wrong, and a willingness to partner with us rather than "manage" our process. #### Cons Sometimes the speed to roll out new features overtakes our communication, but it's definitely gotten better :) #### Reasons for choosing Zendesk QA Pricing, direct line to managers, and integration with our CRM. --- ### Zendesk, a great helpdesk one can ever experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 10000+ employees - Product usage: Used daily for free trial - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. Super easy to learn and implement 2. Great dashboard and simple commands for actions 3. Effective Realtime tracking ad monitoring #### Cons 1. A bit expensive 2. Multi-login sessions are not supported( Web and phone together while travelling) --- ### Valuable tool to improve quality of Customer Support teams - Overall rating: 5/5 - Reviewer: Deniz K. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty good. We don't need to contact support that much and the software is easy to use and such a valuable tool for us to make sure that we operate in high quality and give timely feedback to our teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's really easy to do QC and link to Intercom as well as Aircall which are the software we use so love the ease about it. The set up was also really well managed by the onboarding team. #### Cons When they initially changed from Klaus to Zendesk, it took us a very long time to get used to the lack of chat. We loved the chat availability for Klaus and reaching to support now has a bit of friction as it's via a form submission. --- ### Best of Zendesk QA - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered This platform provides a structured way to manage quality assurance, making it easier to track and evaluate customer interactions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros zendesk QA is used for process that evaluates customer service conversations to ensure they meet quality and reliability standards, #### Cons endesk's QA tools may not offer deep customization for specific workflows, making it challenging to adapt automated testing for unique business needs. --- ### Manager reviews, peer reviews, cross departamental reviews - all the reviews - Overall rating: 5/5 - Reviewer: Valentina T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Qualitista helps us to encourage peer reviews and cross-team learning for support agents. Constant peer reviews have increased trust and facilitated knowledge sharing. Onboarding time has been reduced as it allows new agents to review "successful" tickets (instead of only seeing open = unsolved cases in the queue). Codifying how we define quality has helped us to create training material and a joint vocabulary around how we solve customer queries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros * Ease of onboarding * Versatility of use (adaptable to different needs, even within the same account different teams can use it as they see fit * Customer service #### Cons * Documentation/Knowledge base is yet to be fully developed --- ### The Review - Overall rating: 5/5 - Reviewer: Johann K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One of kind product which just a pleasure to use. Definitely recommend for big customer support teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros It makes giving feedback to the customer support team so convenient that it's actually enjoyable. Amazing reports are just a cherry on the cake. #### Cons Can't say anything bad besides the price tag. It's quite heavy for a small team who could handle to QA without the tool --- ### AMAZING PRODUCT! A REAL QUALITY ASSURANCE PRODUCT! - Overall rating: 5/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered We needed a good Quality Assurance system for our ZenDesk. We tried to make notes in tickets but it got messy and we don't have any way of reporting on performance. After Qualitista, we can easily see a performance and make metric reports on team/individual levels. Thank you so much for making this product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Visibility on every level - Customizable on the fly - Best customer service - Easy implementation - Reps are THE BEST!!!! #### Cons NOTHING! There is nothing wrong with this product. Everything is amazing! Don't even think twice. GO WITH QUALITISTA! --- ### Great tool for great support teams - Overall rating: 5/5 - Reviewer: Katia B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It saves you a lot of time on tickets review and helps to keep track of agents performance in one place. User friendly design and ease of use! #### Cons Nothing in particular, we had a few glitches with the tool when we started but they are all gone now and everything works smoothly. --- ### Very useful - Overall rating: 4/5 - Reviewer: Kamil R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Decent product with great support. They are developing features fast - bright future ahead, wise choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how it works with Intercom and how our agents find it useful. #### Cons It's a pretty fresh product still I didn't find anything major that would make me complain. --- Showing 1 - 10 of 23 Reviews [See All Reviews](https://www.softwareadvice.com/crm/klaus-profile/reviews/) ## Other Top Recommended Contact Center Quality Assurance Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (484) Recently recommended **2** times [Convin](https://www.softwareadvice.com/speech-analytics/convin-profile/) **4.9** (232) Recently recommended **2** times [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) **4.5** (733) Recently recommended **0** times [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) **4.2** (581) Recently recommended **0** times Stuck Between Options? 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