Lansweeper Software


Lansweeper is an on-premise network management solution suitable for businesses of all sizes across various industry verticals. It offers integrated tools for managing network inventory, business assets, help desk operations and more.

The solution can scan and monitor performance of IT infrastructure in real time. The integrated help desk & IT service desk feature allows IT support teams to centralize and handle end-user support requests. IT administrators can track software, deploy new software, update existing versions or uninstall software across multiple workstations from a centralized, remote system.

Lansweeper allows businesses to build a central knowledge base, which can be used to address repeated user queries and issues, as well as document important company information. The integrated Simple Network Management Protocol (SNMP) management feature scans the performance of various shared devices such as printers and switches to the most efficient one in real time. Other features include software inventory & auditing, active directory deployment and license compliance management.

Lansweeper offers services are offered on an annual subscription basis.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Windows 2000 , Windows 8 , Windows 10

24 Reviews of Lansweeper

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  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Essential IT Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm very happy with Lansweeper and we are going to implement the help desk software in the near future to replace our current ticketing system. It's a more robust system than other similar programs.

    Pros

    Lansweeper is by far the most vital bit of software that I employ for my day to day duties. I use it to track assets, keep tabs on warranties that might be expiring, track disk errors before hard drives fail, and even perform functions on devices. It's very handy for checking background items while the end users obliviously go about their days. There are also a wide variety of 3rd party add on's to increase functionality.

    Cons

    I am not a fan of the lansweeper reporting software. I'm able to use the built in reports but I'm not well versed on writing my own and I can't find any help to break it down into terms I can understand.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Easy to use and extensive capabilities in deployment and reporting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Indepth reporting, analytics and deployment capabilities. Easy to deploy and managed once deployed. Cut hours out of our week managing end points!

    Cons

    Report building can be complicated,but once built the reports are fantastic. Can be a bit slow with reports at times as well

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeff from Aim Leasing Co

    June 2018

    Excellent asset management software at a fair price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Detailed breakdown of your hardware. Very detailed reporting abilities using SQL statements. Can send remote commands and software installs.

    Cons

    Can run into issues with discovery of network connected devices. Some items won't properly display content.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Steve from Smart City Networks

    Number of employees: 201-500 employees

    June 2018

    Great Product for all your IT needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Provides IT with all the tools we use in one place.
    - Manage devices and easy reports
    - Large community support and oday add-ons.

    Cons

    - only issue I have is the built in remove software is very poor.
    normally have to use another product alone with it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Maxx from The Cleaning Authority

    June 2018

    Lansweeper is a powerful, web-based solution for domain management

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Lansweeper automatically scans all PC assets on a domain and allows you to see information including RAM, Processor, HDD size and available space, warranty info, software keys, and several other bits of information from each individual asset.

    Cons

    The UI can be confusing to new users. Initial setup is a bit daunting, but considering how useful it is once installed it's worth the work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Matt from Wilson & Associates, PLLC

    Number of employees: 51-200 employees

    June 2018

    Love all the functionality that is incorporated with the product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Asset tracking and help desk.

    Pros

    I love the ability to see all the devices that are connected to an asset such as the monitors, printers, etc.

    Cons

    The help desk functionality does not have a way to schedule tickets. You can do SLA but there is no way to set a start or follow up time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andre from Group Yellow

    Number of employees: 1,001-5,000 employees

    May 2018

    Lansweeper is the best admin tool that I have found !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    View on my network devices and status. Capability to launch custom actions to these devices. The best admin tool that I used and reviewed by far. Good community. Easy of use.

    Pros

    Easy to use, one click away !
    Customable reports.
    Can easily add custom actions for devices.
    Licensing management

    Cons

    I wish the lsremote.exe (VNC remote control tool) be a little bit more quicker with refresh rates.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • James from MSP Remote

    Specialty: Software / IT

    Number of employees: 1 employee

    May 2018

    Great Network Discovery and Asset management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software does it all for managing devices on a network and creates great reports. This software gives a full network over view.

    Cons

    This software is web based I wish it was more of an application but have not ran into any issues yet.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gerome from Wanstor

    April 2018

    Useful for asset management and able to obtain key information for machines in our environment.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that I am able to extract asset information for each device, this is warranty, hardware information, IP details, past user logins. It is useful from a management perspective as we can report on devices on our network which have reached the end of their lifecycle in terms of age, operating system or warranty. Easily able to extract this bulk information.

    Cons

    Personally i would have like to integrate the asset information and data into our service desk ticketing system for our staff to have this information more freely. But this proved difficult.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jim from Opto

    March 2018

    Lansweeper gets the job done when it comes to asset management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It picks up everything on the network rather quickly. Being able to see printer toner levels is really helpful for remote management.

    Cons

    The deployment options could be a little better and there is not great documentation for it. It is a lot of trial and error.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from iQor

    Number of employees: 10,000+ employees

    March 2018

    Good Asset management Software. With a few tweaks, it could be great but it is not there yet.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All from this device I can keep track of assets, access the admin share of the PC, or remote into it all from within the tool.

    Pros

    Identifies all devices on you network. Lansweeper is pretty fast compared to some of the asset management software that I have used. You can access the admin share on individual PCs, and remote into them with RDP all from the tool.

    Cons

    The biggest pet peeve that I have with Lansweeper is that it only hold onto the record of the device for 30 days after it goes offline. This is a big problem when you have a massive amount of offline inventory.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Lansweeper, Lansweeper

    March 2018

    Hi Michael, Thank you for your review! By default, Lansweeper does not delete any previously scanned assets from your database or web console. We would recommend checking your Automatic Cleanup Options under Configuration/Server Options to prevent any offline inventory from being deleted. If you have any further questions, don't hesitate to contact our support team via support@lansweeper.com. They would be happy to assist. Have a great day!

  • Brian from AHRC Nassau

    March 2018

    Nest IT Asset inventory we've used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Client less asset inventory. We use multiple scan servers for redundancy and load balancing. Great reporting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Matt from Oasis Senior Advisors

    February 2018

    Best asset management program for the money.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    One of the biggest pros of this program is the price. Very aggressive pricing for exactly what you need in an IT asset management program.

    Cons

    The UI could use a revamp. The look and feel is a bit out dated to me. This by no means takes away any use or functionality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from OES

    Specialty: Other services

    Number of employees: 201-500 employees

    January 2018

    Robust Help Desk system

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    There is a lot this system can do for an IT department. What you put in is what you get out of it. Its a blank slate for you to customize, store, and use.

    Pros

    Lansweeper encompasses almost all of the needs for a HelpDesk. Tickets can be input and viewed easily. Email notifications can be customized. The sorting and filters are intuitive and useful. Lansweeper keeps track of Assets and you can search using any of the fields available. There is an Asset Import that is very helpful when adding a lot of equipment all at once. Its also customizable for fields, both static and dynamic. It is also helpful with Remote Access and scanning the network. It can be as simple and basic or complex and all encompassing as you make it. Its scalable on all ends. There are also Knowledgebase sections that are helpful to users if used. It is excellent for small to large organizations.

    Cons

    One of my biggest pet peeves is the Report section. It is not very user friendly and rigid with its output. It can also be a little challenging at first when scanning the network and determining which things it will automatically discover and which things it needs input on first. But once learned, you'll know what it will and wont do for you.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mark from Forum Communications

    Specialty: Manufacturing

    Number of employees: 1,001-5,000 employees

    November 2017

    Lansweeper shows you just about everything you would want to see on your network.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Lansweeper is a very good product. It gathers information about network switches, Printers, PCs, and even the UPS power units on the network. It helps immensely when doing software audits and to also determine when a device was accessed last. It has a great deal of information available to the administrators and for our team we really couldn't do our business without it.

    Pros

    - identifies all devices on your network including PCs
    - keeps track of the last time a PC or other devices were logged into by the last person to log in.
    - keeps track of all software on a PC
    - keeps track of the warranty of a PC
    - integrates seamlessly with active directory
    - allows for manual entry for some devices that do not have a network monitoring port such as a UPS power unit if you want to try to use Lansweeper for an inventory control software.

    Cons

    - once a device is removed off the network it does not automatically delete that device. This causes some problems and requires an administrator to keep track of all users they have deleted from Active Directory and then go back into Lansweeper to delete that user. Because of this Lansweeper is not truly an inventory software but you could use it in that manner with additional input for staff members.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Josh from Raining Rose, Inc

    November 2017

    Awesome IT Asset Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of scanning network and returning accurate stats. After the extremely easy setup process just input your IP ranges you'd like to scan and you can expect results in <30 minutes. We scanned 400 assets and it returned results extremely fast.

    When cross-referencing the information provided from Lansweeper with the actual computer scanned it was 100% accurate.

    Cons

    The software can be a little intimidating for newcomers to use.
    GUI could use some updating. Also the new help desk function is a little confusing to operate. Due to this software not being optimized for mobile devices we use Spiceworks for our help desk. Spiceworks allows us to handle tickets efficiently and manage tickets on the fly via our iOS or Android devices.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Merv from Eastern Institute of Technology

    June 2017

    I have been saved so many times by this awesome application that it¿s just unreal. We have only had

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Instant access to various information that we never had before, allowing a much greater degree of control over our Assets. There is so much information available at any time; from individual computers, to software, to AD users - all at the clik of a button.

    Cons

    I am struggling to get all of some reports on my screen, having to scroll across the screen to read all the info which is not comfortable. I would like to be able to adjust the column widthof some reports so I can fit it into my screen.

    Review Source: Capterra
  • Grant from Rockley Photonics Inc

    Number of employees: 51-200 employees

    June 2017

    Lansweeper is a very capable local workstation inventory and management tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Up to date workstation inventory, including hardware and software.

    Pros

    I like the software inventory on each workstation. I like that it comes with a (fairly simple) help desk facility. It is very easy to install and let run in the background. Whenever I need it (to look for sofware licenses or check disk capacity, for example), it has the latest inventory of what is on my network.

    Cons

    I wish that it was easier to manage the workstations that have disappeared. It is hard and tedious to delete the ones I've renamed or retired. I also am not happy with the Mac support. I guess that goes for Linux. You need to provide the "superuser" privileges to connect to each machine (windows is AD controlled so there is a domain admin authority).

    Review Source: Capterra
  • David from Torsby municipality

    Number of employees: 1,001-5,000 employees

    April 2017

    Lansweeper is our inventory savior

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Form helpdesk to an automated inventory scan, Lansweeper has saved us so much time it's immeasurable. Everything is wonderfully integrated and very customizable. With it integrated to our AD it connects devices to users and created tickets seamlessly. Being able to quickly identify which device a user is having trouble with is fantastic. There are so many features it's hard to fit all of them into a single review. Safe to say is that you can in theory do everything you'd like from a troubleshooting and management standpoint. Application deploy, integrated uVNC remote desktop, Quick inventory management are just a few features that are great to have access to. If the included tools are not enough they have a great forum in which loads of people have submitted their own solutions to further extend the variety. Me and my colleagues highly recommend Lansweeper.

    Pros

    The automated inventory scan. The built-in uVNC support.

    Cons

    There a few things I dislike about the product. Everything we like is there and if it isn't the forum most likely have a solution to it.

    Review Source: Capterra
  • Harold from Saclaw

    Specialty: Education

    Number of employees: 11-50 employees

    April 2017

    Lansweeper

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Lansweeper is a great utility for Systems Admins. It has pretty much all you can ask for with regard to managing assets in your network. It has a great reporting tool that will report everything you need to know about a particular device on your network. Additionally, it has tools to remotely administer devices.

    Pros

    Reporting
    Assets management
    Web based
    Can attach to Active Directory network
    Bang for the buck

    Cons

    None

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