Lansweeper is an on-premise network management solution suitable for businesses of all sizes across various industry verticals. It offers integrated tools for managing network inventory, business assets, help desk operations and more.

The solution can scan and monitor performance of IT infrastructure in real time. The integrated help desk & IT service desk feature allows IT support teams to centralize and handle end-user support requests. IT administrators can track software, deploy new software, update existing versions or uninstall software across multiple workstations from a centralized, remote system.

Lansweeper allows businesses to build a central knowledge base, which can be used to address repeated user queries and issues, as well as document important company information. The integrated Simple Network Management Protocol (SNMP) management feature scans the performance of various shared devices such as printers and switches to the most efficient one in real time. Other features include software inventory & auditing, active directory deployment and license compliance management.

Lansweeper offers services are offered on an annual subscription basis.



28 Reviews of Lansweeper

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 28 reviews

December 2018

Samanth from Moakler Wealth Management

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Quickly shows you EVERYTHING on your network

Pros

Quick and accurate. Love it! Tracks last logins on network. Keeps track of hardware and software. A Must Have for any IT department. Numerous customization options. PLUS it offers a 20 day FREE TRIAL without credit card.

Cons

I have had some issues learning the reporting features but it is coming along. I am thrilled with this program.... which I just happened to find through Software Advice.

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

5 of 5

November 2018

Complete Solution for your assets

I personally like this tool as i get vital information like Warranty status to configurations of all the systems in the organization.

Pros

Its practicality to analyse the organization network.

Cons

You need to have a basic idea of SQL queries to fully use this tool.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Lansweeper

Free to try, and when you like it price is no brainer to purchase even just as another tool in the kit.

Pros

Great product, amazing price. We use this less now for one organization im with, and more at a second in with. Both companies find this product to be very useful for online asset inventory / software tracking. One company using ticket system , works well.

Cons

Bit dated look, but very functional so all is forgiven!

October 2018

Matt from Wilson & Associates, PLLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

5 of 5

October 2018

Lansweeper, Asset Inventory Awesomeness

The software has been easy to use and I love the incorporation of relationship to items. Monitors and peripherals connected to PCs.

Pros

I love home much information is gathered when assets are scanned.

Cons

Customization. The Help Desk portion of the software needs more customization such as scheduling tickets.

September 2018

Dinakar from Zafin

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

September 2018

An excellent tool for Asset monitoring

Pros

The way its monitoring the logins of the end users

Cons

Frankly here, the GUI is very much untidy which confuses the admin's.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Essential IT Tool

I'm very happy with Lansweeper and we are going to implement the help desk software in the near future to replace our current ticketing system. It's a more robust system than other similar programs.

Pros

Lansweeper is by far the most vital bit of software that I employ for my day to day duties. I use it to track assets, keep tabs on warranties that might be expiring, track disk errors before hard drives fail, and even perform functions on devices. It's very handy for checking background items while the end users obliviously go about their days. There are also a wide variety of 3rd party add on's to increase functionality.

Cons

I am not a fan of the lansweeper reporting software. I'm able to use the built in reports but I'm not well versed on writing my own and I can't find any help to break it down into terms I can understand.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Easy to use and extensive capabilities in deployment and reporting

Pros

Indepth reporting, analytics and deployment capabilities. Easy to deploy and managed once deployed. Cut hours out of our week managing end points!

Cons

Report building can be complicated,but once built the reports are fantastic. Can be a bit slow with reports at times as well

June 2018

Jeff from Aim Leasing Co

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Excellent asset management software at a fair price

Pros

Detailed breakdown of your hardware. Very detailed reporting abilities using SQL statements. Can send remote commands and software installs.

Cons

Can run into issues with discovery of network connected devices. Some items won't properly display content.

June 2018

Steve from Smart City Networks

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Great Product for all your IT needs

Pros

- Provides IT with all the tools we use in one place.
- Manage devices and easy reports
- Large community support and oday add-ons.

Cons

- only issue I have is the built in remove software is very poor.
normally have to use another product alone with it.

June 2018

Maxx from The Cleaning Authority

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

5 of 5

June 2018

Lansweeper is a powerful, web-based solution for domain management

Pros

Lansweeper automatically scans all PC assets on a domain and allows you to see information including RAM, Processor, HDD size and available space, warranty info, software keys, and several other bits of information from each individual asset.

Cons

The UI can be confusing to new users. Initial setup is a bit daunting, but considering how useful it is once installed it's worth the work.

May 2018

Andre from Group Yellow

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Lansweeper is the best admin tool that I have found !

View on my network devices and status. Capability to launch custom actions to these devices. The best admin tool that I used and reviewed by far. Good community. Easy of use.

Pros

Easy to use, one click away !
Customable reports.
Can easily add custom actions for devices.
Licensing management

Cons

I wish the lsremote.exe (VNC remote control tool) be a little bit more quicker with refresh rates.

May 2018

James from MSP Remote

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great Network Discovery and Asset management

Pros

This software does it all for managing devices on a network and creates great reports. This software gives a full network over view.

Cons

This software is web based I wish it was more of an application but have not ran into any issues yet.

April 2018

Gerome from Wanstor

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

Useful for asset management and able to obtain key information for machines in our environment.

Pros

I like that I am able to extract asset information for each device, this is warranty, hardware information, IP details, past user logins. It is useful from a management perspective as we can report on devices on our network which have reached the end of their lifecycle in terms of age, operating system or warranty. Easily able to extract this bulk information.

Cons

Personally i would have like to integrate the asset information and data into our service desk ticketing system for our staff to have this information more freely. But this proved difficult.

March 2018

Jim from Opto

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Lansweeper gets the job done when it comes to asset management

Pros

It picks up everything on the network rather quickly. Being able to see printer toner levels is really helpful for remote management.

Cons

The deployment options could be a little better and there is not great documentation for it. It is a lot of trial and error.

March 2018

Michael from iQor

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

March 2018

Good Asset management Software. With a few tweaks, it could be great but it is not there yet.

All from this device I can keep track of assets, access the admin share of the PC, or remote into it all from within the tool.

Pros

Identifies all devices on you network. Lansweeper is pretty fast compared to some of the asset management software that I have used. You can access the admin share on individual PCs, and remote into them with RDP all from the tool.

Cons

The biggest pet peeve that I have with Lansweeper is that it only hold onto the record of the device for 30 days after it goes offline. This is a big problem when you have a massive amount of offline inventory.

Response from Lansweeper of Lansweeper

Replied March 2018

Hi Michael, Thank you for your review! By default, Lansweeper does not delete any previously scanned assets from your database or web console. We would recommend checking your Automatic Cleanup Options under Configuration/Server Options to prevent any offline inventory from being deleted. If you have any further questions, don't hesitate to contact our support team via support@lansweeper.com. They would be happy to assist. Have a great day!

March 2018

Brian from AHRC Nassau

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Nest IT Asset inventory we've used

Pros

Client less asset inventory. We use multiple scan servers for redundancy and load balancing. Great reporting.

February 2018

Matt from Oasis Senior Advisors

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Best asset management program for the money.

Pros

One of the biggest pros of this program is the price. Very aggressive pricing for exactly what you need in an IT asset management program.

Cons

The UI could use a revamp. The look and feel is a bit out dated to me. This by no means takes away any use or functionality.

January 2018

Lisa from OES

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

January 2018

Robust Help Desk system

There is a lot this system can do for an IT department. What you put in is what you get out of it. Its a blank slate for you to customize, store, and use.

Pros

Lansweeper encompasses almost all of the needs for a HelpDesk. Tickets can be input and viewed easily. Email notifications can be customized. The sorting and filters are intuitive and useful. Lansweeper keeps track of Assets and you can search using any of the fields available. There is an Asset Import that is very helpful when adding a lot of equipment all at once. Its also customizable for fields, both static and dynamic. It is also helpful with Remote Access and scanning the network. It can be as simple and basic or complex and all encompassing as you make it. Its scalable on all ends. There are also Knowledgebase sections that are helpful to users if used. It is excellent for small to large organizations.

Cons

One of my biggest pet peeves is the Report section. It is not very user friendly and rigid with its output. It can also be a little challenging at first when scanning the network and determining which things it will automatically discover and which things it needs input on first. But once learned, you'll know what it will and wont do for you.

November 2017

Mark from Forum Communications

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

Lansweeper shows you just about everything you would want to see on your network.

Lansweeper is a very good product. It gathers information about network switches, Printers, PCs, and even the UPS power units on the network. It helps immensely when doing software audits and to also determine when a device was accessed last. It has a great deal of information available to the administrators and for our team we really couldn't do our business without it.

Pros

- identifies all devices on your network including PCs
- keeps track of the last time a PC or other devices were logged into by the last person to log in.
- keeps track of all software on a PC
- keeps track of the warranty of a PC
- integrates seamlessly with active directory
- allows for manual entry for some devices that do not have a network monitoring port such as a UPS power unit if you want to try to use Lansweeper for an inventory control software.

Cons

- once a device is removed off the network it does not automatically delete that device. This causes some problems and requires an administrator to keep track of all users they have deleted from Active Directory and then go back into Lansweeper to delete that user. Because of this Lansweeper is not truly an inventory software but you could use it in that manner with additional input for staff members.

November 2017

Josh from Raining Rose, Inc

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2017

Awesome IT Asset Manager

Pros

Ease of scanning network and returning accurate stats. After the extremely easy setup process just input your IP ranges you'd like to scan and you can expect results in <30 minutes. We scanned 400 assets and it returned results extremely fast.

When cross-referencing the information provided from Lansweeper with the actual computer scanned it was 100% accurate.

Cons

The software can be a little intimidating for newcomers to use.
GUI could use some updating. Also the new help desk function is a little confusing to operate. Due to this software not being optimized for mobile devices we use Spiceworks for our help desk. Spiceworks allows us to handle tickets efficiently and manage tickets on the fly via our iOS or Android devices.